Vizio

After being told I could not be transferred or have the number to someone higher than a supervisor, being put on hold for minutes while waiting for a "supervisor", getting spoken to in a very rude manor by a "manager" or whatever it is Vizio calls itI can honestly say I will NEVER give this company my business againAnd *** with badge number ***, I highly suggest you work on your customer service and mannersYou should be ashamed of yourself! days and counting and we still have a broken tvI keep getting told that its "holiday season" so I need to take that into account, the lady I spoke with on the 22nd said 2-business days, there were more than that many days between Christmas and New YearsI'm not usually one to complainbut I am the owner of a $paper weight at the momentAnd everyone I've spoken with has been VERY rudeI am told supposedly parts for the tv were ordered and we will be contacted in a couple daysEach time I talk to them, I am told a coupl

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at ***. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television free of charge]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This response does not pertain to my situation, and seems like a canned responseThe concern is related to software changes that have functionally degraded my two TVs, and I was told that I should speak to the retailer for a refundThe retailer had nothing to do with this problem, it is software from the companyI'd gladly return these devices to the manufacturer for a refund
Regards,
*** ***

This was the first Vizio product I bought and the lastI bought a Vizio 24” class D-series HDTV smart TV with SmartcastOn the Vizio website, it states that Directv Now is compatible with their SmartcastBut upon setting up, I couldn’t find a way to stream from my IPhone to the new television, since I couldn’t just download the app right to the TVMy first call to their support line, I was told by a representative, that Directv was not compatible with my TV I then asked to speak to a supervisor, and was told the same thingI then asked why their company was misleading their customersShe said their were not, even though I gave her the exact location on their website, where it stated they were compatibleThe supervisor then gave me a web address for chromecast, the maker of smartcast, so I was told, to see the apps that were compatibleThere too it showed that Directv Now was compatibleI told her this and her reply was simply that it was not supportedShe had no other reasoning as to why both the Vizio website as well as the chromecast website she gave me stated it wasI have spoke two more time with Vizio, because the first representative and supervisor were not helpfulUnfortunately for me, neither were the next twoI was simply told I would have to spend more money on a device to cast that I should never have had to doI will be returning this product and will never again buy a Vizio productI will also advise as many as I can to stay away as well as they provided no help, other than to spend more manyThey misled customers to sell more productSpend more for a better tv as well as helpAll people I spoke to were from a foreign nation, I assume by every one having an accentThey couldn’t answer the most basic of questionsStay away

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined
that the VIZIO television in questionsuffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was indeed contacted by a Vizio representative regarding my complaint and dissatisfaction with their products.
He continued to apologize about the misinformation that I got from their CSR, but contented that there was no way that it could be rectified They also contended that because at the time of purchase the Skype Application was still on the motherboard, therefore they were in compliance whether it worked or not To me this is just a question of semantics The only solution they have was to send someone over to check on the additional audio problems and use a connection that would require the use of cables and other wiring connectionsI have U-Verse which affords me mobility A stationary connection would defeat that purpose and possibly interfere with my Internet connectionsNone of the televisions from other manufacturers require additional contraptions
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by VIZIO support but the representative did not negotiate with my in good faithWe purchased this VIZIO TV with good money that we worked hard forThis product is clearly not of acceptable quality and the support of the company that makes this product is shady at best so why would we give them MORE of our moneyI requested a refund or a replacement of the TV in order to make this right but VIZIO would not budgeAt this point even a partial refund would be acceptable and they can have the TV backWe were forced to purchase a different television after this one arrived broken so the VIZIO set is already a complete sunk cost for usVIZIO's warranty is clear and their stance is clear but because of our experience I feel an exception should be made so that we can be made at least partial whole on this transactionWe are willing to eat some of the cost but not allThat seems reasonable to me.If VIZIO can't be trusted to deliver a whole product and stand behind that product then I think their reputation should suffer for itMine would if this is how I conducted my personal business!
Regards,
** ***

In February, I purchased a Vizio Home Theatre Display (P55-C1)Only TWO months later, the TV began to have issues with the backlighting
I have not had a TV or comparable device in over yearsAfter being given a gift of money to put towards a TV for for myself (because I don't buy things like that for myself) and saving the money to buy a quality TV that I had hoped would last me years, I made the decision to buy a Vizio Home Theatre Display based on the good reputation of VizioIt was quite devastating to realize both that Vizio produce sub-par devices that they do not stand behind and that their customer service depart is quite heartless
I feel terribly betrayed by VizioThe issue began inside warranty in less than months of of the purchase date, I called months from purchase date, as a power cycle temporarily fixed the issue before
After talking with a member of their escalation team, Justin, I feel completely discardable and worthless as a customer of VizioI

I purchased a 50" Vizio Smart T.Vmodle #D-500Bin Dec with a year warranty for $It worked for moths before it started turning off by itselfI made my first complaint in Nov of about the problemI had to make more complaints about my T.Vturning off before it received a replacementIn March they sent technicians to repair the main board and power boardIt didn't work and I called again a week laterThis is when they sent me a model E50-C1- T.Vthat they, said was sold back to them by a store that didn't sell it, so it was basically newIt was delivered swapped out for the old oneIt was satisfied with the product upgrade, until I turned it off min after the delivery people left and my T.Vnever went off the Vizio logo screenMade a complaint was told I had to wait another week for a replacement, but instead of a restock it would be newI asked a customer service supervisor from South Dakota what type of steps can I take to reslove me not having a

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately year and months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able tomake at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at ***. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has
determined that the VIZIO television in question in
this complaint has been out of warranty by approximately days. A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at no cost to the customer. This is the only offer VIZIO is able to make
at this timeAt VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc.Tell us why here

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported
to the Revdex.com very seriously
Please be advised that VIZIO has determined that the VIZIO television in question in
this complaint has been out of warranty by approximately years. A copy of VIZIO’s
warranty can be viewed online at http://www.vizo.com/warranty. In the interest of
providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO
television at a discounted price to assist the customer with the cost of their VIZIO
product]. This is the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”)
notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the
Revdex.com very seriously
Please be advised that VIZIO’s engineering department has reviewed this
complaint, and has determined that there is no security risk or vulnerability
to hacking as suggested in the customer’s complaint.
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/
for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported
to the Revdex.com very seriously
Please be advised that upon review of the complaint VIZIO has
determined that this complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty. VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had an issue with a tv and got it exchangedI have had tvs sent to me with different issues with eachI am sick of dealing with items that do not work or have something else wrong with themI will also include dates that I have gotten them and describe what was wrong with eachOn 07/25/is when I sent out the original TVOn 07/25/I sent out my original tv to get it serviced/repairedI got TV #(refurbished) on 08/06/and there was an issue with the tv having a white haze in the middle of the screenI was informed that it was a bad unit and I will have to send it back to get another replacementI said that is fine as long as I can get a unit that will workI sent in TV #on 08/11/I then got TV #(Refurbished) on 08/26/and the whole screen was smashedThey claim that something had to of happened during shipping and that I am to send it back and I will get a NEW TV to replace it (have audio recording of Tech stating that I will get a NEW TV and not a refurbished one)I then sent back TV#on 08/26/I then got TV #(Refurbished and not NEW) on 09/02/and the TV keeps restartingI then called up and told them that I was told that this tv will be NEW and instead it is a REFURBISHED TV and that the TV keeps restartingI was informed that my original tv warranty expired and that they will not replace this one (even though I was promised a NEW one and also the contents in the box states it had a day warranty on it)I have spent almost the last months to get a replacement that will work and I keep getting units that are bad or brokeI am sick of it and I am also sick of being told one thing and then them not holding up to there promisesI got replacements and neither one of them work and they refuse to help me at all
Since I have been trying to get a working unit for almost months now I am sick of going weeks without a tv and when I do get one there is something wrong with itI would like a complete refund of what I payed for my unit or to be sent a BRAND NEW UNIT WITH YEAR WARRANTY and NOT a REFURBISHED one eitherI would also like to be contacted as well by someone high up that would actually help me at ***This is getting really old and also time consuming as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe warranty language that Vizio forwarded does not state that a product purchased in one of the fifty states and transferred as part of personal belongings to Guam, a US territory, is not covered by warranty Please ask Vizio to point out that language which would, in any case, be a violation of federal law Federal laws operate in Guam unless specifically excluded. I also asked to speak to an executive of the company, who presumably formulated warranty language and was impolitely refused. Regards*** * ***