Vizio

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meHowever, note a correction - the TV was purchased September which makes it months out of warranty (not a year and a half out of warranty)Also, I have been trying to Regardless, I will wait for the business to perform this action and, if it does, will absolutely and graciously consider this complaint resolved Regards, [redacted]

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately year A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint is out of warranty as it was refurbished by another company than Vizio A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty The complainant has avoided contact with Vizio management repeatedly, and refuses to confirm information with usThe complainant provided a picture, to us and to the Revdex.com, which clearly shows a sticker that states it has no Vizio warranty, that was provided by the refurbishment companyAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The issue is not resolved until today, kindly find below all the email that I cc'd also your officeAs mentioned below, I would like now to get my money back as they already wasted most of the warranty period of years as since October I contacted them of that bad quality TVI really don’t know how to deal with such companies with bad quality productsKindly advice with what you think I should do nextBest regards, [redacted]

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectNon-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offerVIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has reached out to the customer and the customer had resolved the issue already with the retailer and no longer needed assistance At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

We have a inch Vizio television purchased 2/16/in Naples and used until 4/15/when we went home to Mass Returned to Florida 1/14/and Vizio is dead Tech came and reported it's dead Still under warranty Vizio wants to send us a RECERTIFIED (???) Vizio instead of a new one and only will give us a day warranty Technician said they would bring the RECERTIFIED set and take the dead one back, but would set it up and make sure it worked right Delivery man said they would only plug it in to see if it works

My wife and I just purchased a house and closed on it Monday, April 30, Since we were moving we knew we would need to purchase a new tv for the living roomSo, since we knew we would have other contractual agreements (painters, movers, subcontractors, etc) that needed our attention we decided to purchase the tv directly from VizioVizio had a sale that was ending and they had recently emailed me a 5% off coupon code so I felt this would be my best purchase for the priceHowever, this has been one of the worst customer service experiences that I have ever had and hate this because I have been a vizio customer for a long time, all of our tv’s are vizio products After purchasing the tv I was informed via email that the delivery of the tv would be after our move out date from our apartmentSo I notified Vizio and was advised that the rep could not change the shipping addressHowever, she advised that vizio uses a third party shipping company and I could call them to reques

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I have received an exchange for the defective product. I consider the case resolved as well. Regards, [redacted]

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Requested Info provided 3/29/

Dear RevDex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“BBB”)notice regarding complaint number [redacted] . As always, VIZIO takes anycomplaint reported to the BBB very seriously.Please be advised that VIZIO has determined that the... VIZIO television in question in this complaint has been out of warranty by approximately three months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a full courtesy repair at VIZIO’s expense. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warrantyAccordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] What else is there to say? Yes, they "tried" to contact meI am busy working during their available hours, and the attempts I made to call them back were met with voicemailThey are not going to change their story and neither am I

VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that the VIZIO product in question in this complaint is covered under VIZIO’s manufacturer’s warranty A copy of the warranty can be viewed online at http://www.vizio.com/warranty A VIZIO customer service representative has been in contact with the customer and worked with the customer and VIZIO's third party delivery service to arrange for the delivery of the customer's replacement VIZIO product VIZIO has also agreed to extend the customer's warranty on the replacement product from days to months due to the time delay in delivering the replacement product to the customer The customer has accepted VIZIO's offer Accordingly, VIZIO considers this matter resolved At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response given by Vizio is not accurateThe attached warranty (attached to your email to me) is titled TV Warranty The product which failed is a sound barThe product was purchased in CaliforniaGuam is not outside the United States It is a United States territoryNowhere in the warranty policy does it state that the warranty is invalidated by taking the product 'outside the United States.' Failure to honor the warranty is a violation of the Magnuson-Moss federal warranty act Regards, [redacted] ***

To Whom It May Concern: VIZIO, Inc (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant over the phone, and has resolved this issue At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Email with consent form was sent on July 14,In it, it states that TV will be repaired by third party technicians and that it would be a one time courtesy from VizioIt does not, however, provide a clear statement as to what will occur in the event that the TV is unrepairableWhich, by research and facts known most Vizio TVs are deemed unrepairable This specific model of Vizio is defective, with thousands of complaints from owners dissatisfied with the quality of the TVIf my TV is officially deemed unrepairable by technician, then TV must be replaced with a different model Selling defective products is dishonest and I did not pay so much money for a product that will not work for more than a year Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Still is making the same motion blurr suggested they upgrade the seris to 960 clear motion tv so that have highest refresh rate. also this is making me want to go to arbitration over tv order and fix until the tv is corrected or replaced I will not close out Regards, [redacted]