Vizio

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

RE: Complaint ID [redacted] Dear RevDex.com Representative: We have reviewed the most recent response from [redacted] relating to his complaint about the VIZIO television that he had purchased It is our understanding that Mr [redacted] has returned the VIZIO television that he purchased from Sam’s Club, which is the television that is the subject of his complaint As was told to Mr [redacted] , the Amazon Instant Video App that was preloaded on Mr Barrett’s television experienced issues due to technical compatibility difficulties This issue has now been resolved and as Mr [redacted] notes, the Amazon Instant Video App was fully operational on his television While noting the above, technology products do experience compatibility issuesThey also require updates (typically software updates) to either work or work as presented This is true whether the product is a smart phone, a computer or other sophisticated consumer electronics productIt is a fact arising from the open universe of software and hardware The important facts are that the compatibility issue has been resolvedThere is no longer any issue with respect to the operation of the Amazon Instant Video App on the VIZIO television VIZIO prides itself on customer service and doing what is right for the customer VIZIO goes out of its way to ensure that customers are happy with both VIZIO products and its customer service We are sorry that Mr [redacted] experienced this problemVIZIO always strives to be better and work harderIt will continue to do so in the futureWe hope that Mr [redacted] will be a future VIZIO customer Thank you VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeThe customer has accepted our offer, and the purchased item was delivered on 05/03/2017.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Back in July I sent the following in an email to VIZIO: To Whom It May Concern, I purchased a VIZIO SmartCast E-series 32” tv from BJs Wholesale back on 2/22/ I live in a rural area and do not have the ability to get high-speed internet, therefore we use our cell phones as mobile hotspots for internet (just recently in the last few months) Having the app ON the phone and using the PHONE as the hotspot is causing quite a problem We cannot use the app on the phone because it does not understand that it IS the hotspot and it’s “confusing” the tv We have had nothing but problems since our purchase in not being able to use any of the functions, including the sleep timer In the past few weeks now our tv turns on in the middle of the night We have installed a [redacted] to stream [redacted] on our tv and we even tried turning the [redacted] off at night, changing the input to something other than the HDMI at night, with no success The tv continues to turn itself on so we now have resor

Vizio violated the good faith agreement on the warrant of a purchased Vizio Smart TVWhen the TV stopped working, Vizio offered to send a replacementThey waited for four months before sending the replacementThe replacement was completely defunctThey sent another replacement that died within four hours of initial useThey sent a fourth TV, refusing to extend the warranty for their negligenceThe fourth TV does not work properly, but since Vizio ran out my warranty by sending dead products, they are refusing to handle my caseThey offered that they could help meif I pay an additional $on top of my original purchase price BEWARE, total warranty scam!

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) rebuttal regarding Revdex.com complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant, and has since resolved this issue At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Imagines attatched shows pictures of other peoples unit that suffered the same defect as mine with no issue or resolution done to solve the unit either they informed us customers that the unit was out of warranty or that it was not their fault the unit is defected I also have more attachments to include regarding other peoples complaints on these kinds of problems and the 10% discount they continuously offer does not do anything to solve the problem I ran out of space to attatch further more images and screen captures of these complaints regarding this I will not be accept this response until a better action and resolution it taken to replace my television I informed the worker that emailed me yesterday about " Available OPTIONS" and he only listed one option which I've mention above is not an helpful option and th as that does not solve my issue and many people have dealt with this customer service and on this site they have terrible reviews which I'm not understanding how that have a A- when going through all listed reviews they should at least have a C- because they blame the consumers instead of solving the actual problem Regards, [redacted] ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately one yearA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO Blu Ray Player in question in this complaint has been out of warranty by approximately years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately monthsA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price]This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

My Vizio Tv is unflder a yesr warranty with Vizio's warranty, and another year warranty with CostcoThe Tv has lines going horizontally and vertically on the screen, and it appeared after turning my tv on in the morningThe tv sits on a stand in my room, and it was working perfectly the night beforeWhen I woke up to turn it on, the lines appearedVizio keeps telling me that the problem was caused by physical damage, which is completely since I had not moved from my bed in the time that the tv was off and turned back onNo one had entered my room in that time eitherVizio support instead tried to sell me another Vizio Tv instead of resolving the issueThey offered a $discount on the same type of tv that brokeI was appalled that they would think I would buy a tv from them, when the one I had prrviously purchased broke in one yearI talked to their support for two days and they would not offer to replace or fix the tvI spent over $for a tv that worked for a y

I purchased a new 2*Vizio TV and Soundbar There is an audio syncing delayThe audio does not play or does not match the video Vizio Support representatives give me unhelpful or incorrect advice They have sent two technicians to my apartment (waiting on third) who are unable or unwilling to fix my issues Vizio replaced both the tv and the sound barI have replaced all the HDMI cables and my entertainment devices 3/Purchase P65-CTV 6/*Purchase SB4551-DSoundbar Order#578* 6/Req# 6/Case# [redacted] I report defective sound bar 6/Case# [redacted] & ServiceReq#[redacted] Vizio sends replacement soundbar 7/*Case# [redacted] Vizio says audio delay caused by wireless subwoofer 7/*I tweet @VIZIOsupport, told to call tech support 7/*Case# [redacted] & ServiceReq#Vizio will send tech to replace tv mainboard 7/Tech replaces mainboard, confirms issues persist ServiceReq# [redacted] Vizio sends replacement TV 7/I ask

Vizio don't care about costumer serviceI ordered a TV, cost over $I can't get delivers to my house, because I'm too far off the road, so, I have all my delvsent to my place of businessVizio DON'T CARE !!!!! There policy is, If the address is not on the credit card, they won't send it thereI feel this policy Is not a good oneI tried to tell them my problem, and there response was, "TOO BAD, We don't care if you can't get delvto your home." So, don't order from here and plan on sending a gift to anyone, they won'y do itWORST COSTUMER SERVICE EVER !!!!!!!

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty We were unable to make contact with this customerAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Vizio E-TV continues to shut and and turn on automaticallyTried all HDMI ports on TV, bought new HDMI cable, bought new surge protector, moved from family room to bed room still experienced same problemContacted service center, ran through their recommended test per their instructionsStill same problemThey sent out a technician to replace circuit boardsProblem was not correctedVizio shipped a replacement (new) TV, same problem existed, TV will shut off and turn on automaticallyOnce again a Technician was sent out to replace some circuit boardsProblem still existed after repairsCalled Visio againThey want to send out another technician to run testAdvised Vizio service center this is persistent problem, the internet is full of complaints exactly like mindRequested to get my money back so no ones time is continued to be wastedThey refused and also refused when I requested to have my case escalated to a higher levelThis started 4/6/with case # [redacted] the

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [A Corporate Rep from Vizio has contacted me We did additional trouble shooting steps and I tested the TV last night and the issue still precisest The TV either needs to be repaired or replaced The Representative seems willing to help but this issue has not been 100% resolved, therefore the case should not be closed until then] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I need my tv replaced...I don't believe a discount will be acceptable as I already paid for a Tv ...which does not Work!!! Thank You, [redacted] Regards, [redacted]

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

In continuation to complaint # [redacted] which was marked resolvedVIZIO reached out to me within hours of my last Revdex.com complaint to instantly resolve the problem to provide an out of service warranty for our TVI have the email stating their contract and I agreed to the terms - updated my Revdex.com as resolved & satisfiedToday, I was contacted that my TV is not able to be fixedKeep in mind this follows almost immediately after I resolved my complaint, and NO technician has seen my TVMy TV is fixable - it has sound but no pictureI was supposed to be held to a free repair service including parts/laborThe rep from VIZIO stated that it was a circuit issue based off their notes and even that is not covered by their warrantyIn reviewing their warranty online - This defect would be covered because it is not listed as one of their exclusions: This warranty does not cover, for example: cosmetic damage, wear and tear, improper operation, improper voltage supply or power surges, signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as well as installation and sissues or any repairs attempted by anyone other than by a VIZIO authorized service centerProducts with unreadable or removed serial numbers, or requiring routine maintenance are not coveredI bought this at a reputable retailer years agoI feel scammed to accept their resolution to only after my case was closed that they called to tell us our only option is purchase a similar TV for $+ taxI feel not only do I feel that VIZIO acts unethically to resolve Revdex.com complaints to keep their complaints in the shadow, but they completely breached their contract agreement with usThey have provided us days to determine if we will accept their offer to purchase another TVSuch a shame to treat their consumers in this matter!!!VIZIO needs to uphold orig resolution or refund us! Dear [redacted] : We are pleased that we are able to help you with the cost of parts and/or repairs for an out of warranty repair of your VIZIO productSince you have agreed in principle to take us up on our offer for help, we just need your formal acknowledgement that you understand this is a one-time, out of warranty courtesy accommodation for this particular VIZIO product and that your current unit will no longer be eligible for any other out of warranty accommodations or assistance from VIZIO (i.eno further cost reductions on parts, labor, etc.)Please note: VIZIO does not provide any warranty on the repairs being performed by the third party repair service on your out of warranty product in connection with this offerHowever, the third party service provider will warrant their work (parts and labor) for a period of ninety (90) days and their limited warranty will only cover the specific issue/failure adde

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has previously determined that the VIZIO television in question in this complaint has been out of warranty by approximately monthsA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has previously offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistanceSincerely, VIZIO, Inc