Vizio

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously /> Please be advised that based upon VIZIO’s review of the product in question VIZIO has determined that the warranty on this product expired prior to the customer contacting VIZIO regarding this matter In the interest of providing customer satisfaction VIZIO has contacted the customer and made her an offer to purchase a replacement VIZIO product at a discounted price This is the only offer VIZIO is able to make to the customer at this time At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

I purchased a 70" Vizo TV back in Nov from Walmart for $1, The picture went out back in March I called and spoke to Walmart since I purchased the year warranty They said they can't do anything since it pass years and gave me Vizo number to call directly I called and spoke to a supervise at your customer service number and explained to him that the TV is just years old and I paid a lot of money just to have a TV just for years and have other brand TVs that are over years old and still work perfectMy case # [redacted] When I purchased this TV I thought I was getting a realiable and good quality TV and would have never thought I wasted over $1,on TV I explained to the customer service supervise that I still have the plastic on TV Your supervise just told me that the picture bulb went out and only offered me another TV for $1,plus which is a slap in the face I'm out of a TV and over $1, I told him its strange that the TV went

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I consider this complaint resolved as repairmen replaced the faulty circuit board in my TV that failed when VIZIO pushed out a firmware upgrade Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is obviously a "copy and paste" by the company, of their prior message/response I reject this as the issue is not just monetary, but having to do with customer service lacking by their companyI would be happy to hear any attempt at an apology or explanation, as this was not a standard "warranty coverage" as their recent response suggest, but rather a long "battle" I was forced to undergo in order to be made whole due to their third party (HD Repair), damaging my television and causing me a lot of stress and countless hours of dealing with this Regards, [redacted]

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that the VIZIO television in question in this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a refund for their VIZIO product VIZIO is also working with our third party delivery service regarding the allegations that they damaged the customer’s personal propertyThe customer has accepted VIZIO’s offer for a refund and VIZIO and the customer are currently working out the details of the refund procedure At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warrantyAccordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowMy new Vizio TV had three major issues within six months of purchase which clearly means there is a problem with Vizio TVs I will never buy another Vizio TV and will tell all my friends on social media to do the same My Vizio warranty did not state that my expensive TV would be replaced with a used demo TV that had been "recertified" There is no telling how many months my used TV was playing hours per day at the retail store before it was boxed up and sent to me In addition, my replacement TV only has a day warranty The replacement TV should have a full one year warranty as well Regards, [redacted] ***

Buyer beware VizioI have owned many LCD/LED TVs over the years; from [redacted] to [redacted] I have NEVER had issues with any of them until I purchased a Visio 70inch Model E I purchased this TV on Black Friday from [redacted] for what I thought was an amazing deal at the timeSince then I've had nothing but problemsThe first TV simply died and had to be replacedMy replacement TV has developed a LAGRE amount of white pixels less than a year later and Vizio is refusing to fix the issue, instead offering me a discount to buy another Vizio Learning from my experiences with Vizio I would never purchase another Vizio product nor could I ever recommend it in good consciousnessI work in IT and have a deep knowledge of electronicsI follow tech and gadget blogs religiouslyI understand that issues occur but the frequency by which they've occurred with Vizio and their treatment of the issue is unacceptableUnfortunately this has been an expensive lesson learned: Never purchase another Vizio product

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement product, free of charge, to assist the customer with the repair of their VIZIO product/other offer] This is the only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

We purchased a VIZIO 55" television from [redacted] in 1/ Within a little over a year the TV went up VIZIO sent us a refurbished TV and as of 3/12/2018, this TV has went up also for the same problem We contacted VIZIO and they are claiming it is out of warranty My issue is not with a warranty but a defective product Within years, we have had two VIZIO televisions that have gone up for the same problem I consider this to be a defective product I have went through the chain of command with VIZIO via of email (which I can provide you with) with no resolve They are suggesting to provide us with another television for a discounted price This is not acceptable They will not provide me with information of a higher authority to speak with other then their Customer Escalation Group We have also been in touch with [redacted] who is currently looking into replacing the television If they do, then I would request a refund from VIZIO

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Purchased [redacted] inch Vizio in March 2016, it started turning off in the middle of watching a show across all devicesThe only way to get it back on was to unplug it from the wallWas told multiple times it was our internet connectionAfter almost a year of going back and forth they finally replaced our TV with another same model, which after a full day of using we noticed a huge defect in the upper cornerLooked like the screen on the inside was warpedFinally got a brand new 4K TV in September In December the top backlight went completely outCalled AGAIN and since the original purchase date was more than years they were NOT going to helpAbsolutely the worst experience I’ve ever hadWill NEVER buy another Vizio product againI want them to refund us what we originally paid so that we are able to buy another working TV

TV faulty and not working since purchased ...contact Vizio keep getting the run around after days of getting the run around from Vizio and walmart ...I am frustrated and mad that this company is getting rich off of feeling faulty products to hard working people and never refund or replace there product !

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO is working towards a resolution to close this matter At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warrantyAccordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I had asked Mr [redacted] the complaint resolution rep I was in email contact with, to please email me any correspondenceHe ignored my requestI did attempt to call the number he provided on the email, several times, and on the fourth time, when I was able to reach him, he told me the same thing--that I must have caused the damage to my television During this call, Mr *** did not discuss any price for a discounted, reconditioned, televisionThere was only a claim made, by Mr ***, that he could assess from the photo's I emailed Vizio, that the damage was customer inflicted, thus, not covered by the warranty, and Vizio is under no obligation to repair the TVThat is where we ended the callI am under the impression he did not want those statements in writingI would be satisfied with a Free, reconditioned televisionI feel Vizio should take the matter seriously, that there are too many complaints about this very problem happening to other customers, for there not to be a problem with the assembly or manufacturing process, rather than profess, "...people lie." The facts of my complaint are: The television was under warranty when I reported the failure to the manufacturer Manufacturing defects cannot be assessed by a photo of the TV screen A manufacturing defect could most definitely have caused the screen to crack A misaligned bezel could have caused the weight of the TV to cause the screen to crack An overheated component could have caused the screen to crack #2-5, above, are covered under the warranty I expect Vizio to honor the warranty [redacted]

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer VIZIO has informed the customer that we need the information requested below but we have not received itVIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Pictures of the purported issue with theVIZIO ProductAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that this complaint involves a third party software application company Per VIZIO’s VIZIO Internet Applications (“V.I.A.”) Policy, available online at http://www.vizio.com/via-policy, VIZIO or said third parties providing V.I.A Services reserve the right to delete data from their servers, or prevent access to their servers or to change data categories, product offerings or service levels for any reason that VIZIO or said third parties deem sufficient in their sole discretion at any time, without notice In the interest of providing customer satisfaction VIZIO has contacted the customer and is working with the customer to come to a resolution in this matter VIZIO has asked the customer to provide us with copies of receipts for Skype cameras the customer purchased for use with the VIZIO television To date VIZIO has not received these receipts VIZIO needs copies of these receipts to determine how best to assist this customer At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I purchased it FROM Walmart, they NEVER said it was used or anythingI then registered it, and now you are saying that I am not able to get it fixed, because Walmart sold me a used TV? As a customer, I had no idea I CLEARLY have the TV in my possession, and I have the serial numberThe TV was working fine for months until this started happeningThis is the 2nd TV I have purchased from you guys, and honestly will be my lastI have never dealt with such a money hungry company beforeYou are not willing to help me, because of something that was done without my knowledge? That doesn't make sense at allIF you cared about your customers, you would be seeking a fix for this issue Regards, [redacted]