Vizio

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised that VIZIO has
determined that the VIZIO television
in question in this complaint has been out of warranty by approximately
years. A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warrantyIn the interest of providing customer satisfaction
VIZIO has offered the customer [our full courtsey repair service to assist the
customer with the repair of their VIZIO product]. This is the only offer VIZIO
is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on and
appreciate product feedback from our customers and encourage anyone who
has questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
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Please be advised that based upon VIZIO’s review of the product in question VIZIO has determined that the warranty on this product expired prior to MrGuthrie contacting VIZIO regarding this matter
Separately, due to the continued rise in unauthorized copying of films and television shows in the market, changes are continuously being implemented by film and television studios to update the copyright protections included on Blu-ray discsThese copyright protection changes can result in certain Blu-ray players being unable to support the protected content found on newer Blu-ray discs As VIZIO no longer sells Blu-ray players, all previously released VIZIO Blu-ray players no longer receive software updates that would enable them to support the new copyright protection changes.
If *** *** has other questions we encourage him to contact our Customer Support team at https://vizio.custhelp.com/.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to
the Revdex.com very seriously
Please be advised that VIZIO has determined that the VIZIO television in question
suffered a non-manufacturing defectCopies of pictures VIZIO received from the
customer are attached for your review.
Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online
at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer
[a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other
offer]. This is the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined
that the VIZIO television in question suffered a non-manufacturing defectNon-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyThe customer has informed VIZIO that they returned the unit to AmazonAccordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

I bought a E701i-Ait years old while watching screen goes blackcall vizio the first vizio reptells me there is a recall on this tv but because I didn't bye extwarranty there was nothing they could do.but they would give me a $dollar discount on a new vizioSo I asked to speak to his boss and talking to this guy he tells me there is no recall on vizio inch tvs as expected I got no wherehe told me to just throw it away it couldn't be repaired That I should have bought a warranty.WELL ID JUST LIKE TO SAY NEVER BYE A VIZO PRODUCT PEOPLE their customer service is rude to star with they no they have a problem with inch and 70inch but want do any thing about it.so if we all stop buying their products.id say that might get their att

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised that
VIZIO has determined that the VIZIO
television in question in this complaint has been out of warranty
by approximately months. A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warrantyIn the interest of providing
customer satisfaction VIZIO has offered the customer [a full courtesy repair
service to assist the customer with the repair of their VIZIO product]This
is the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to usWe rely on
and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us
at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1.) The original purchase receipt is attached The specific unit which is not working now is a refurbished replacement unit provided by Vizio to replace the unit on the receipt, which failed earlier
2.) A video showing the unit failing to turn on is viewable at this link:
***
The name and phone number used when contacting Vizio was *** *** *** The email address used to contact vizio was ***
Regards,*** ***

I purchased a inch Smart TV from Walmart in KYThis unit had been used as a display unitThe picture went out on the unit the other day and after contacting Vizio customer service they told me the unit was no longer under warrantyMy warranty period began the day I purchased the TV, not WalmartI completed the product registration with in days of the purchase, did everything I was suppose to do , yet the best Vizio would do was offer to sell me another (of their great products) at a discountI am also disappointed that after searching for information about this same issue, Vizio had even gone so far as to acknowledge the problem and had replaced tvs (with refurbished ones)I am the exception not the rule in this case because even though the tv is 1/years old I have not owned it more than the years the warranty coversMy recommendation is DO NOT SPEND YOUR MONEY ON VIZIO!!

I purchased a Vizio 60" television model number E601i-Athat is defective and Vizio is not offering any technical support The issue with the television is that it has lost its picture/video while it still powers on, there is still sound, and the back light seems to be working I tried to contact Vizio technical support but other than doing a power cycle no other assistance was offered other than purchasing another television from them
The larger issue and reason for this complaint is that this seems to be a common issue with this television and Vizio is doing nothing to address it A simple on-line search will pull up hundreds of customer complaints with the same issue Included with my on line investigation into the issue was an article that states Vizio is aware of this issue and has issued a recallThat information can be found here: https://hdguru.com/vizio-issues-a-recall-on-large-screen-led-lcd-hdtvs/
In conclusion my television is defective as well as many other cu

VIZIO,
Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”)
notice regarding complaint number ***As always, VIZIO takes any complaint
reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the VIZIO television in question
suffered
a non-manufacturing defectNon-manufacturing defects are not covered
under VIZIO’s warranty. A copy of
VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make
at this timeAt VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number***As
always, VIZIO takes any complaint reported to the Revdex.com very
seriously
In the interest of providing customer satisfaction VIZIO has
contacted the complainant in an effort to resolve this issueA representative
from VIZIO spoke with the complainant over the phone, and is working with the
complainant to resolve this issue
At VIZIO, the quality of our products is very important to
us. We rely on and appreciate product
feedback from our customers and encourage anyone who has questions about or
problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint is out of warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price, which the customer has declined. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Vizio's claim that the TV has been out of warranty is not accurate. The original TV was purchased in November of 2013 and replaced under warranty in August of 2015. This model had an extended warranty due to defects found with this model (E701i-A3). Defects such as white spots on the original and then again with the replacement that was the same model. I have been told many times on the phone, prior to this being addressed with the Revdex.com, that the warranty was extended. As I appreciate the fact Vizio has finally called me back on the issue; they have offered to split the cost of repair. This it is also inaccurate. I have been told during calls with them that the screen is not repairable and that it is not economical to try to repair the TV. They state that it's better for me to accept the discounted price of $for the M model or $for another E model. This has not worked previously as I have had two TVs that have had this same issue. The original TV was only a little under two years old when it failed. It was replaced with another only to have it fail again for the same issues in less than six monthsThis does not stand by Vizio's claim that their "Quality of our products is very important to us".
For Vizio to knowingly have issues with these TVs enough to extend the warranty and then send me the same model under that warranty only to have it fail again, shows no accountability on their end. This is regardless of the discounted offers I should not have to count on a TV I spent $on as a loss only to have to send them more money to get a new one that they assure me will at least have a new warranty. These discounts are not fair resolutions to the matter at hand. The accountability for the defective TVs should stand with Vizio and should not be put on the consumers to purchase another from them at a discounted price.
This is NOT resolved. There should be an exchange of this defective model for a new one that DOES NOT have the same model number (E701-A3) as the two that have failed
Regards,
*** ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This was offered to the customer during the course of their first complaint, however they have declined to respond to any of our contact attempts sinceThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised that the VIZIO’s warranty covers new products
sold through authorized distribution and retail channels. Upon review of the product at issue in this complaint VIZIO has determined that this product was purchased at a Walmart and later returned to Walmart. VIZIO requires a copy of the customers receipt or proof of purchase to show that the product was purchased through an authorized reseller as a new unit and not a refurbished unit. Refurbished VIZIO products sold through retail channels are not covered under VIZIO’s warranty. These products are sold “as is” by the retailer. A copy
of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIf the customer was unaware that they purchased the product “as is” then VIZIO recommends that the customer reach out to that retailer directly
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ** ** *** ***