Vizio

(The following is a portion of my email to the CEO) I emailed your customer service team to ask what they might be able to do about a situation with my television as I recently noticed that the frame is cracking in a number of placesThe customer support representative (*** was kind and respectful but unable to assistAfter asking to have this issue escalated, I received a call from *** ***Mr*** asked me when I first noticed the cracksI told him that I saw them just a few days prior to contacting your organizationHis response was to ask me if they "all of a sudden" showed up, in a tone suggesting that I'm either making it up or that they've been there for a whileI told him that I just happened to notice them at that time but I couldn't say when they actually happenedHe then asked me if my television was working properly otherwise and I told him it wasHis condescending demeanor made it obvious that he was annoyed at my request for a replacement TV since it wa

Last summer I bought a TV off *** *** for $1,which was a Vizio 4K ultra p class series the very best Vizio has to offer the order was filled by this office in question it was not received until a months after the order date which was in late august it was sent with the wrong stand and it came tumbling down months ago and we've been trying to come to some resolution but a discount on there cheapest tv isn't a fair resolution I feel they're just dragging there feet

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that thiscomplaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on andappreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Bought a 70”Vizio tv in 12/28/it is now months out of warranty and the screen started with a few white dots, within minuets my whole screen was whiteThere has been numerous complaints and forums that can back me up that Vizio is selling out TVs that have recalls and not fixing themThey are just trying to sell another tv for $less than you can buy in storeI Just want my tv fix/replaced free of charge or a full refunded

***BUYER BEWARE***
I bought a 60” VIZIO tv in 2016, after about months the tv had black lines going through it when the tv was onI called customer service and VIZIO came out and exchanged my tv with a new oneA year and a half later the second tv started going black almost constantlyI called again they told me it’s the backlight and there’s nothing they can do (because it’s out of warranty) but give me a discounted price on a new tvI checked my settings on the tv and the backlight setting was on 100!!!!! I believe VIZIO purposely turned that up to burn the backlight panel out and then have me buy from them againI paid over $for my tv and it’s basically garabage after yearsI have two other TVs for about ten years and never had no problems with eitherI wish I would’ve done my research on VIZIO before purchasing from them! VIZIO is junk! Do not buy or you will be in my shoes in a few yearsI will never buy anything from VIZIO again in my life, their crooks!!

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. The customers replacement sound bar is scheduled to be delivered on May 19th, Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Vizio Soundbar model # SB4551-D
Bought this soundbar new at CostcoWithin a month, the sound would randomly cut outStarted the series of calls to their customer service dept that lasted over a year as they initially blamed the tv (***), ***, and my cable company
Cable company visited 25+ times, with techs and a supervisor over 2-months*** says not them, as the sound plays perfectly when we back up the *** and replayI agree*** tv not the issue as disconnecting the soundbar from the tv plays the sound perfectly thru the tv speakers
Changed the hookup method 2x after Vizio customer service advice, and bought new cords 2xNow, in addition to the sound dropping out randomly, I also have video dropouts as wellThree days ago, finally, they agree to swap out the soundbar...conveniently AFTER the warranty has expiredSo they will not honor the swap now, even though we have been actively working towards a solution, which is well documented thru their call

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”)notice regarding complaint number ***As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint underthe terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us athttps://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

I purchased a new 2*Vizio TV and Soundbar
There is an audio syncing delayThe audio does not play or does not match the video
Vizio Support representatives give me unhelpful or incorrect advice
They have sent two technicians to my apartment (waiting on third) who are unable or unwilling to fix my issues
Vizio replaced both the tv and the sound barI have replaced all the HDMI cables and my entertainment devices
3/Purchase P65-CTV
6/*Purchase SB4551-DSoundbar Order#578*
6/Req#
6/Case#*** I report defective sound bar
6/Case#*** & ServiceReq#244118* Vizio sends replacement soundbar
7/*Case#*** Vizio says audio delay caused by wireless subwoofer
7/*I tweet @VIZIOsupport, told to call tech support
7/*Case#*** & ServiceReq#Vizio will send tech to replace tv mainboard
7/Tech replaces mainboard, confirms issues persist ServiceReq#*** Vizio sends replacement TV
7/I ask

I am amazed day after day of how many businesses that don't warranty their product and have no morals respecting their customers who buy their crap and give them their hard working money
I simply had a faulty remote control xrtwith my purchased tv
Contacted your rude customer service who said that 'I am lying and don't know what I am talking about' and refused to replace that remote (Literally $on ***)
So me as a software engineer does not know what I am talking about and that uneducated customer service knows all about it
Great job Vizio

Bought a model E480I E550i-Binch Tv years agoI'm retired, fixed incomeThis Tv stopped working...I can't afford the repair billI'm very disapointed, this Tv can't even last yearsHow can I resolve this?
Julie B***

in D55-Emonths oldBlack screen and no soundI called VISO and sent them proof of purchaseThey said it's out of warranty and gave me a link to buy a new TVI am pretty disappointed with the quality of their productsAnd the lack of concern for customer satisfactionThank You!

Poor product quality and even worse customer service I will never buy another Vizio product again I bought a Vizio smart TV November 2013, and it stopped working within the first week I received it When I called Vizio, they replaced the TV with another model However, the replacement model has also stopped working (year and months later.)When I called customer support I was told that because the product was out of warranty there was nothing they could do and I would have to buy another TV Customer support made zero effort to resolve this situation This was a very disappointing experience to say the least

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) rebuttal regarding Revdex.com complaint number ***
As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the interest of providing customer satisfaction VIZIO has
contacted the complainant in an effort to resolve this issueA representative
from VIZIO spoke with the complainant, and has made an offer to the complainant
to resolve this issue.
At VIZIO, the quality of our products is very important to
us. We rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/
for information and assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The replacement for the television was delivered today by Vizio's third party contractor, ITI I rejected the delivery because the display on the replacement TV was severely damaged ITI informed me that the TV they received was refurbished (not NEW like Vizio had indicated in their response.) I am awaiting a replacement TV to be sent to ITI, who will then arrange another date to deliver and install the TV The sound bar has been mailed via ***, but has not been delivered I will thoroughly test the sound bar when it arrives In the meantime, this case is not closed, and Vizio should not consider it closed until a working TV and sound bar are installed in my home.Regards,
*** ***

I received a Vizio television as a gift at the end of Within months, the television developed backlight issues Vizio eventually replaced the TV with a refurbished television and informed me that the refurbished television would be covered for the remainder of the warranty and that I would be offered an opportunity to extend the warranty prior it running out Now, approximately months after receiving the refurbished TV, it has developed backlight issues When I contacted Vizio, I was told that the TV was out of warranty and that they would not take any action This is the second television, of the same model, which has developed the same issue I was not informed of the length of the remaining warranty on the replacement television and was not offered an opportunity to purchase an extended warranty on the refurbished television It appears that Vizio is selling televisions with a known issue and that they do not want to replace or repair their defective products

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

I purchased the Vizio P65-Csmart cast TV in April This is a brand new TV model and I expect there to be some issues as they work out bugs
After connecting the TV to my Nvidia Shield TV set top box, I noticed that some applications that use surround sound do not workThis included "***" and "Google Play Movies & TV"I had this same Nvidia Shield TV set top box connected to a Vizio p602ui-band it worked without issueTo confirm the issue is not the Nvidia Shield TV I connected it to the old TV again and it worked fineI also connected a Nexus Player to the new Vizio P65-Cand it had the same issues
I called Vizio on 4/to report the issueThey indicated the TV should fully support the sound but asked that I confirm what type of audio signal was being sentI contacted both *** and Nvidia to get the needed info
On 4/I called Vizio back and let them know that Nvidia both indicated that it was standard Dolby surroundVizio indicated that thei

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***
As always, VIZIO takes any complaint reported to the
Revdex.com very seriously
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be
viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc