Vizio

I ordered a Vizio 24" Smart TV (D24h-E1) from Vizio.com on Monday, November 27, (Cyber Monday) The purchase price was 119.99+tax, which is a discount of $ On Thursday, December 14, 2017, the order was still marked as "Processing" on my Vizio account, so I contacted Customer Service through the chat feature at which time they told me the order had been sent back for review, they would submit a claim for me, and I would hear back in 1-business days On Tuesday, December 19, 2017, I reached out again through the chat feature at which point they told me the order had timed out and been cancelled - no further information was availableAt this point I was told if I wanted the TV, I would have to purchase it again on their website at the current price of 139.99+tax and delivery would take another 7-business days At this point I requested a manager call me and he gave me more informationThe order had been flagged as potentially fraudulent so it had be sent back for review

I bought my husband a inch Vizio TV in march of In September the TV wouldn't come on it was flickering on an off I called Vizio they sent someone out to put in a new board well that didn't work so I than had to wait another days for them to bring us a new TV so they bought it out an here we are in Novand I'm having the same issue with the TV they just brought out so I call them an tell them this is ridiculously I shouldn't have to keep waiting for a tv that I've already paid for so now they are sending another tv I told them they needed to give me a different tv bc I keep having problems out of there inch an I shouldn't have to keep going threw this but the supervisor refused to help get me a different tv than I havei even told them they could take me down in size but that I couldn't lose to many inches the supervisor I spoke to was extremely rude an just kept saying that is why I have a warranty I said I understand that but I shouldn't have to keep waiting on you all to send me a new TV when it hasn't even been a yr an this will be the 3rd time of us getting a replacement tv it's bull I am very displeased an will defer everyone I know away from Vizio oh an here another catcher they told my husband on the phone that we only had a day warranty with the TV they are bringing out this time it is Novan my warranty for the tv I brought in March was supposed to last until March 30th so how is that fair to me that now my warranty goes out in Jan.2018?? Vizio will steal your money they don't care how they treat there customers

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of
the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.
VIZIO has contacted this customer and the customer has informed VIZIO
that they exchanged the unit at the local storeAccordingly, VIZIO considers
this matter closed.At
VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I brought a Vizio television on 04/16/from a local ***On 08/25/I turned on my television and the screen was distortedI contacted Vizio and *** immediatelyAdditionally, I followed the process for submitting the needed documents to VizioHowever, it was determined that they can't compensate me for my televisionAs a consumer I received a faulty television and neither Vizio or *** want to compensate me for this television that is barely months old and I paid $for itBoth representatives form each company have been very insensitive to my concerns, and loss of moneyIn fact, when I spoke to the Vizio rephe indicated "it would cost more to repair the television and I should purchase a new one"As a consumer I just lost $in the purchase of a faulty Vizio televisionI also, spoke to the Vizio repabout the possibility of the television being mishandled or damaged prior to my purchaseThe rep at Vizio responded " that could be the case, how

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) rebuttal regarding Revdex.com complaint number ***As always,
VIZIO takes any complaint reported to the Revdex.com very seriously
In
the interest of providing customer satisfaction VIZIO has contacted
the complainant in an effort to resolve this issueA representative
from VIZIO spoke with the complainant, and has made an offer to the
complainant to resolve this issue
At VIZIO, the quality of our products is very important to usWe rely
on and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowIn reference of complaint ***, While Vizio has responded to my complaint with what sounds like an offer, Vizio is very disingenuous in their offer for repair their product at nearly the full retail price, or the greater insult of offering to repair said product, but would not guarantee the repairBasically they told me that I could pay them $toward the labor, but there was no way of knowing if this TV would not do this same issueI also have a inch Vizio TV that had similar issues, but thankfully I had bought a year warranty through Walmart, and they have now repaired it times for similar motherboard issuesTo think that that issue wont occur again with my inch would be irrational for any human being to assume, especially if they are not willing to guarantee the repair for a reasonable length of time VIZIO is obviously making shotty products, and should be ashamed of themselvesJudging from the other complaints on the internet, I am not the only person having these EXACT SAME ISSUES with the EXACT SAME MODEL NUMBERSAs far as I am concerned, this issue is not resolved until I get a 100% refundSorry but Vizio has proven that they are not a trustworthy company! And if they read this, the year warranty is ridiculous! ALL TV's should have a year STANDARD warranty! PERIOD! I wonder how many more people are merely tossing their Vizio TV's and doing what I ended up doingI bought a Samsung! Revdex.com please move this complaint to UNRESOLVED as I am considering just throwing my $600+ investment in the trash! Sincerely Mr*** ***, ** *** *** *** ** ***, *** cell

I got model E5001-band it went out only had this TV for less then two years

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
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Please be advised that VIZIO has determined that the VIZIO television in question in this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a refund for their VIZIO product. VIZIO is also working with our third party delivery service regarding the allegations that they damaged the customer’s personal propertyThe customer has accepted VIZIO’s offer for a refund and VIZIO and the customer are currently working out the details of the refund procedure
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warrantyMr***’s TV was delivered on 3/12/A proof of delivery is attachedAccordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of the complaint
VIZIO has determined that this
complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.
VIZIO has contacted this customer and would like to resolve this matter
under the standard terms of VIZIO’s warranty by offering the customer [free
repair service/replacement unit/etc.] however, the customer is unwilling to
accept this offer. If the customer
changes their mind and would like to accept our offer VIZIO requests that the
customer contact VIZIO’s customer service department. At
VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint numberAs always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [our split cost repair service to assist the customer with the repair of their VIZIO product]This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Sir/Madam
I bought a Vizio TV unit from *** Canada
Vizio *** *** *** ** *** ** *** *** *** *** # *** for a price of $1,with a discount of $on November 28, (not including tax)I received the TV on December 16,
The TV and Tablet Units (Serial # *** & *** part # ***21)
I reported these two problems to Vizio Company since October
TV: Disconnect from the network and turn off by itself
Tablet: Gets hot when connected to the wall
In addition their support team are not skilled or professional, every time I call, I waste almost an hour with an agent that does not want to waste his or her time to read the notes even when I provide the case # and then tell me they will take action, again that never happenFinal I got their technician after I sent an email that I will contact you
Their technician Jay from a company called SCT, finally came on December a

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has
determined that the VIZIO television in question
suffered a non-manufacturing defect.
Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online
at http://www.vizio.com/warranty. In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make
at this timeAt VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
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Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under
the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed a complaint with you about vizio and a resoloution was offered for the issueonce I agreed to accept the resolution I have not been contacted sinceI am wondering what the issue is now. I never received the discounted replacement offerIt has been silence since I agreed to this

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint VIZIO has
determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately yearA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement stand free of charge]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at *** VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance. Sincerely,VIZIO, Inc

I purchased a Vizio sound bar in August from Sam’s Club in Joplin, MOThe sound bar stopped working on 1/2/As Sam’s only has a day return policy, I was required to call the manufacturerThey ran through a series of trouble shooting steps and it was determined that the unit was defectiveAt that point the representative said that they would mail me a shipping box to return the sound bar inI was told that the whole process would take about weeksWhen the box was received I found that it was the incorrect boxThere is a disclaimer along with the box that states that if the equipment was damaged in shipping due to improper packaging that I would be responsible for the damageThis implies that they would not replace the unit as promisedA second call was made to the company and I was told that this would not happen again and the correct box was being sentWhen the box arrived it was found to be the exact same box that I first receivedIt has now been weeks and I