Vivint Solar

Our Fleet Performance Department was able to reach out to the customer, regarding the complaintFleet Performance has looked into the compensation and has confirmed the amount with the customerThe customer's compensation will be credited to himWe have also requested to have him removed from the
auto-pay until the compensation amount goes through?

Vivint Solar was able to accommodate the customers request and have their roofing contractor at the home during re-installationWhile performing? the? re-installation? the customers contractor demanded that the re-installation be discontinued? because of holes being drilling into
the roofVivint Solar spoke with the customer and assured them that the re-instillation was being completed in a professional mannerThe customer agreed to allow the install crew continue with the? re-installation? of the solar panelsThis was completed 04/19/2017, and all holes in the roofing materials were sealed and are currently in a water tight condition.?

Vivint Solar has contacted the customer and an appointment has been scheduled for January 3rd, We will continue to work with the customer until the issue is resolved

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
? After speaking with Jeanette J*** at Vivint solar, I am hoping for a reimbursement of damage to my home caused by leaking solar panels and proper reinstallation of solar panels!!?

Our fleet performance department has reached out to the customer and we are scheduled for a service appointment to address the system issuesOnce this system issues are resolved, we will be able to address the billing issues?

On 6/8/Vivint Solar scheduled an appointment to remove the customer's solar system for 6/14/17.?

The Solar Panels were installed on 12/06/2013, at the time the Solar Panels were installed, the roof was deemed to be in good condition for installation.? Vivint Solar has investigated the leak and determined there is a need for repairs to the roofVivint Solar has offered to perform the needed
repairs to ensure that the? roof is in a water tight condition where the panels are locatedAdditionally, Vivint Solar has offered to repair the damage to the interior of the property

Vivint Solar has contact the property owner, and verified which contact information needed to be removed from the accountWe have removed the complainants information from the Vivint Solar accountWe sincerely apologize for any frustration we may have caused

Vivint Solar has attempted to contact the customer via telephone and via email on 1/12/18? with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution.? Tell us why here

Vivint Solar has attempted to reach the customer, leaving a message asking they return our callWe will continue to try and make contact with the customer.?

Vivint Solar spoke with the customer prior to their complaint on 10/30? to address the panel removal process, the customer was notified they would receive the invoice within a few daysVivint Solar has emailed? the customer the panel removal invoice on 11/2,11/and 11/

Vivint Solar has assigned a specialist to work with the customer and resolve the current system issueWe called, left a voicemail and emailed yesterday and have done the same today, with no responseWe will continue to reach out to the customer, with weekly follow ups, until the system issue is
resolvedWe will attempt contact again, on or before, 11/28.?

Complaint: [redacted]
I am rejecting this response because: I do not know if they do indeed have the parts or if the parts ? are the right ones for my systemI am waiting for a phone cl from the install deptSo I can possibly have the panels reinstalled
Sincerely,
[redacted]

?
Complaint: ***
I am rejecting this response because: Again,
nothing has been done regarding the pigeon problem or the system measurement issueOnce these issues have been resolved I will accept the responseI have worked with this company resolving issues in the past and they talk a good talk, but when it comes to action they are far from responsible
Sincerely,
*** ***

?
Complaint: [redacted]
I am rejecting this response because I did NOT receive a call on Nov 18, nor a check to cover Mosiac solar loan payments, nor any communication on the reason the offset was changed by such a large percentage?????
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me? I received a check from them today
Sincerely,
[redacted]

Vivint Solar has spoken with the customer and addressed his complaintThe customer received PTO (Permission to Operate) from the utility company as of 10//20/15.?

The customer's system is functioning normally as can be seen by the provided imageVivint Solar has reached out to the customer 2/7/to discuss their system

A representative from Vivint Solar has been in communication with the customer via email, as that is the preferred form of communicationVivint Solar will continue to try and resolve the complaint, within the terms of the Power Purchase agreement? ?

A credit in the amount of $will be applied to the customer's billing accountThis process may take up to business days before the credit is applied to the accountThe customer will need to call in to our Billing department to request that the funds be deposited into their bank account.? In order for the customer to view their daily, weekly, and monthly production reports, the customer must create an account to the Online Account CenterFrom there, the customer will have access to their monthly reports and will be able to view how much their system produced daily.There is no "arbitrary" procedure when it comes to the monthly production and billingPer the agreement that the customer signed, the customer is responsible to pay for all that the system producesIf the production that is paid for is not used, a credit will be applied to the customer's Utility account to be used in the future when neededVivint Solar is able to determine the customer's bill by how much their system produced each month and the cost per kWh that the customer is charged for that power