Vivint Solar

Complaint: [redacted]
I am rejecting this response because: Vivint Solar has been "working on a resolution" for monthsUntil an acceptable "resolution" has been presented to me I do not want this dispute closed
Sincerely,
[redacted]

Vivint Solar communicated with the customer to attempt to help them understand their bills, however they did not want to talk and hung up during the callThe assigned specialist immediately reached back out, and the customer hung up againVivint Solar has confirmed that the system is not over
producing based on the utility statements that the customer provided prior to their installWe have confirmed that each panel on the customer's roof produces around kWh per day, not kwhThe solar panels will produce power for the customer's home, and any power that is not consumed, is sent back to the utility gridIf the customer consumes all power produced by the panels and needs additional power, it will come from their Utility providerVivint Solar has advised the customer to contact the Executive Resolutions department if they have any questions with their bill.?

Complaint: [redacted]
I am rejecting this response because:? Vivint offered to meet with me to explain the contract, however why did they not reach out to me prior my elderly father signed the contract(s)Vivint has not provided explanationA meeting was not requiredSales person easily could have explained to me via email.? But all communications with the sales person and Vivint has stopped especially when I asked specific questions and voiced my concerns.Vivint still has not provided reason why the sales person used my father's birth year on the email address that the sales person set up.Vivint still has not provide to me an answer to why the sales person ONLY directed my father to sign a PPA contract.? All other purchase options was not disclosed to my father.Vivint still has not provided an answer to why the sales person would show up to my parents' primary home "unannounced" in the evening to pressure my father to sign a contract.Vivint still has not provided to me the total costs of the now three (3) installed solar systems.Vivint still has not provided an answer to why they would set up an email for my father, knowing my parents DO NOT have a computer and access to a computer.? My parents are computer illiterate.Vivint still has not provided the email password so that I can gain access to the email.? The sales representative stated he provided email information to my father however, I have all paperwork and I have not seen such email password.Vivint stated that they only provide electronic contracts when signing and only provide hard copies after signing.? That explains why my father had no hard copies of contracts to review.? My father was only directed to sign on a cell phone.? Vivint still has not provided an explanation why only the PPA option was ONLY provided to my father.? ? Vivint's INTENT was only to sign my parents to the PPA option (20-year contract that will outlive my parents).Vivint sales tactic is very predatory to obtain my elderly father's signature.Based on my parents' energy consumption, they do not need solar panels.I want these contracts to be cancelled and all (total) to be uninstalled.?
Sincerely,
[redacted]son)?

Vivint Solar was able to schedule a Service appointment for 06/29/We have confirmed that the
system is online and producingWe are still working with the customer regarding compensationVivint Solar has requested a copy of the customers current utility bill, so we may determine an appropriate compensation amountThe customer has agreed to send a copy of his new bill once he has received it.?

Vivint Solar has contacted the customer, and are in the process of working on a resolution.?

Vivint Solar has confirmed that the system is operating normallyBased on the findings of the system performanceIt appears that the customer's usage has increased, which is why the customer's True up bill has increased from the previous yearVivint Solar recommends that the customer should check with their utility provider before moving forward to ensure that the Utility meter has been installed properly and there are no issues.?

Thank you for your response? Vivint Solar is working to get both property's Solar Systems up and runningThe property located at [redacted] is scheduled for a Final Inspection today, 06/17/Your Customer Success Manager has followed up with you regarding [redacted], and will continue to update you on the current status, and what the next step is for both accounts? We will continue to monitor and assist where we able to ensure your systems are operational and receive the proper permissions to operate

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Complaint: ***
I am rejecting this response because: the response provided to you is too briefPlease know that I agree to the the next STEP towards a resolution, but my
complaint has NOT BEEN RESOLVED.? I spoke with Jessica from the Executive Resolutions department twice today.? Her first resolution offer was to compensate me for the savings we lost from the time without out panels.? I explained that a few hundred dollars is not my concern.? My concern is that Vivint Solar is not capable for caring for the well-being of my home or familyI explained again that since they have not honored their part of our contract that it should be terminated, and that I wanted my dealing with Vivint to be permanently behind me.? ? ? ? Jessica then scheduled a meeting with a committee to review my account and my complaint.? That meeting is to take place on Wednesday, 2/21/18.? She has promised to call me back with information by Thursday, 2/22.? I agreed to this action, BUT I cannot know if this plan will result in a solution.? If Vivint remains unwilling to terminate my contract, I will be interested in any further help or guidance that the Revdex.com can offer.? I explained this to Jessica when we spoke last.? ? ? Thank you so much for your time and help with this issue.? I truly appreciated hearing from Vivint that they had heard from you, and as a result they have at least started to respond.? ? ? So at this timeI do not want the Revdex.com to take any action but to KEEP MY COMPLAINT OPEN until I Vivint has met and contacted me on Thursday, 2/22/18.? Again, PLEASE KEEP my complain OPEN!? ?
Sincerely,
*** ***

We reached out to the customer to clear up any confusion with our recent responseWe will continue to reach out to him until the concern is resolved.?

Vivint Solar has followed up with this and verified that the promised amount has been mailed today, 10/22/A voicemail was left with the customer to confirm that this has been done

Vivint Solar has attempted communication with the customer as of the 15th and we were only able to leave a voicemailWe have not heard back from the customer, but we will be attempting contact again by the 20thIn light of the decision that we will not be moving forward with installation, we are
currently attempting to gather more information as to what improvements the customer has made to their home, in order to provide them with a potential reimbursementOnce we are able to gather that information, we look into what options we have, and what offers we will be able to extendWe will remain in weekly communication until a resolution, that is within the terms and conditions of the agreement, is met.?

Vivint Solar has contacted the complainantWe are addressing the complaint, and will work towards a resolution.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Vivint Solar has spoken with the customer and addressed the concerns listedWe take these matters seriously, and an investigation has been made with the Sales RepresentativeFurthermore, per the customer's request, Vivint Solar has submitted a credit dispute letter to the credit bureau.?

Vivint Solar Leadership has been working with the customer to help facilitate resolutionWe have offered to reimburse the cost associated with the work conducted by George Brazil's ElectricalVivint Solar is not responsible to pay the customer for their system or give it to them at no costThe
customer has refused to sign a W-tax form which is required by the IRS in order to initiate the payment offered to the customerVivint Solar Leadership will remain in contact with the customer and continue to assist as we see fit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I spoke in detail to the Conflict Resolution department, and all issues were explained to me and should be taken care of.? We also received a refund as requested
Sincerely,
[redacted]

Vivint Solar has an appointment on the 27th of February to re-install the panels and we will ensure that the customer is satisfied

Vivint Solar has spoken with the customer and we have scheduled an appointment to address the system issueVivint Solar will work with the customer until all system and billing related matters have been resolved.? ?

Vivint Solar has contacted the customer and worked out a? resolutionVivint Solar will continue to stay in direct contact with the customer until the resolution is completed

A representative from the Executive Resolutions team has spoken with the customer and is working to provide more details for them in regards to the systemAn estimated time frame will be provided for the customer as requested, and we will continue to work with the customer until their system
reaches permission to operate from the utility provider