Vivint Solar

Vivint Solar was able to find an expedited solution for this customer's concernsThe process of getting his solar system up and running is now back on track and he should receive the permission to operate his system in the very near future

Vivint Solar is in communication with the customer, and we are working towards a resolutionVivint Solar has contacted the customer and offered to reduce the Panel Removal feeOnce we have received payment, we can move forward with the Removal.?

Vivint Solar Management has contacted the customer with a resolution between Vivint Solar and the customer, The supervisor provided the customer with their contact information for future concerns

Vivint Solar is in the process of investigation the complaintWe will reach out to the customer to address their concerns

Complaint: [redacted]
I am rejecting this response because: they have not yet sent the information they committed to sending. They stated the information would be received within 30 minutes of our call but they have not yet been received more than 2 hours later. I tried calling back but did not have the contact info of the individual because he never sent it.
Sincerely,
[redacted]

Vivint Solar reached out to the customer to discuss their complaint via telephone on 5/18/17, a voicemail was left requesting a callbackAdditionally, we emailed the customer on 5/18/Vivint Solar will continue to reach out to the customer regarding the complaint

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

The customer signed the Power Purchase Agreement 08/10/with a term of years, Section 3.A.(iv).(1) of which states that "We do not warrant or guarantee the amount of energy produced by the system for any period, any cost savings" The non-functioning panels, while not up to our customer
service standards, do not void the contractSection 5.D states "You hereby grant to Us and Our employees, agents, and contractors the right to access and use Your Property so that We may install, operate, and maintain the System through out the Term, enforce Our rights as to this Agreement and the System and the System interests, and take any other action reasonably necessary in connection with the construction, installation, operation, maintenance, repair, or removal of the System."Vivint Solar emailed the customer on 8/8/offering apology for their experience and personal assistance and follow through with all future appointmentsAt this time Vivint Solar is not in default of the contract and the customer is obligated to permit re-installation.?

Vivint Solar has spoken with the customer, and we are currently working on a resolution

Complaint: [redacted]
I am rejecting this response because: the salesman guaranteed that I would receive a $tax credit.? (that is the trick of the company).? I ask him what if I don't received a $6,tax credit he said there was no way I would not receive it.? So I got the solar.? (advertisement by their salesman).? I am sure they have gotten others this way
Sincerely,
[redacted]

Vivint Solar acknowledges that the conduit for the solar system was not installed in the location it told the customers the conduit would be installed, but offered to relocate the conduit several months ago? Unfortunately, the customer will not allow Vivint Solar to perform any additional
work.? With respect to the leak, Vivint Solar has not been able to determine whether the damage to the customers’ roof was caused by the installation of the solar panelsVivint Solar has requested additional information concerning the damage from the contractor who inspected the customers' roof, but has yet to receive a response? In the meantime, Vivint Solar has contacted the customers' attorney and is working to address the customers' concerns.? ? Vivint Solar remains willing to relocate the conduit so that it meets the specifications provided to the customer and will continue to work with the customers and their attorney to address any damage to the roof that the installation may have caused.?

An appointment to visit the home has been scheduled, Vivint Solar will be visiting the home to assess our customers concerns further? Our visit will be to determine if there are any issues with the system or the installation? Regarding the radiation concerns, this is a rather unheard of
concern? Further investigation will be taking place on the radiation matter.?

Thank you to the customer for working with me? We have come to a resolution and are working with the customer to complete the action plan agreed upon? I will continue to monitor the account to ensure that customer remains satisfied during the term of the project

Vivint Solar visited the customers home on 12/04/and installed a Smart Inverter, as required by the Utility companyWe have resubmitted the request for Permission to Operate the systemVivint Solar will continue to work with the customer until the system has received Permission to Operate.?

Vivint Solar has made contact with our customer, we will be addressing said issues and making resolution a priority? Currently we are working to schedule a visit to the home, We will continue to keep our customer updated as we resolve the issues at hand

Vivint Solar is working with the customer to attempt to find a resolutionVivint Solar has sent out a technician to confirm that the system is hooked up correctly

Vivint Solar has spoken with the customer and confirmed an appointment to address the concern for 5/22/Vivint Solar? offered compensation and customer has declined to discuss until after said appointment.?

Vivint Solar has spoken with the customer about their concernWe explained that we do not have a lien on the property, but that it is a common misunderstandingWe have contacted the customers bank, as per the customers requestWe requested a copy of the filing that the bank were referring to
Vivint Solar submitted a release of the filing, and a copy of that release was sent to the customer on 10/21/A copy of the same release was sent to the customers bank, as requested on 10/25/2016.?

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Complaint: [redacted]
I am rejecting this response because: We are rejecting this based on a number of issues and I'd like to clarify further from our original complaintOur solar panels have been installed for nearly a YEAR, without any productionIn fact, while our panels were installed and lay "dormant" all of last year's summer, we were advised NUMEROUS times by Vivint that they were waiting on our Town to come by and complete the necessary work on their end, including inspectionTurns out, this was a blatant lie that, again, was repeatedly provided to us by VivintOf course, being the consumer, we have absolutely no way to counter that? at the time, and initially were told that it could take extended periods of time for this phase of the installationTurns out, we were having this "production issue" all alongThe Town had come by promptly, but our system was not working based on issues on Vivint's end, which they attempted to cover up and not properly convey to usI don't need to explain the savings we not only were promised but missed out on during the summer monthsMoreover, during that time period and beyond, we made numerous attempts to reach our Sales Representative, who was no longer returning our calls and his voicemail was fullWe then were told by Vivint representatives that the entire office that we were working with, including our Sales Representative, "was let go," to use their exact wordsTurns out, this too, not surprising at this point, was? a blatant lie.? Finally,? we have been complaining not? only about the? "production issue" but the fact that we have? an extremely loud, vibrating noise now coming from the corner of our roof.? We have been complaining about this for approximately three months' time, and to date,? NO ONE has? gone on our roofWe have examined and thoroughly inspected the interior and exterior of our house, with the exception of going on the roof, and found no structural reason for this noiseMoreover, it only started happening after our panels were installed.To address the "visit" we received yesterday, which forces myself or my spouse to entirely re-arrange our work schedules in order to be home, was simply, in my opinion, an attempt to satisfy this complaint via Revdex.comIt was the same as our last two visitsThey look at our panel, they come inside and look at our box, offer multiple theories but no concrete solutionsWe are told the same thing every time, which is "we will know more in hours" and that is never the caseMoreover, as polite and friendly as the Service Technician, Josh, was, he clearly stated to me that he was not even able to repair the box or look at the "board" because of the inclement weatherBased on this, I am VERY unclear as to why a technician was even sent to our house, again, disrupting our scheduleI'll reiterate that I suspect? this visit was clearly to satisfy the Revdex.com complaintMoreover, he was entirely unaware of our REPEATED complaints about the noise on our roofWe talked in detail about this, and I made sure to ask that it be documented, as we keep repeating this over and overHe advised that some customers do have issues with loose "S brackets" and that may be causing the loud noise and vibrationsJosh called me yesterday following our appointment, to confirm that he will be back at our house on Thursday at approximately 1:pm, depending on how long his previous jobs would takeHe said he would make sure there was sufficient time in his schedule to also go up on the roof, inspect and fix, as necessary, the issue causing the noiseAn hour later, my husband advises me that he received a text message saying some other technician would be coming at 11:on Thursday.Finally, we were referred to Vivint by a family memberWe were advised that as soon as our panels were installed (NOT TURNED ON) that she would received a credit in her accountI corresponded with her yesterday, and she STILL has not received such creditWe have asked a number of times that Vivint release those fundsMoreover, in my conversation with her yesterday, she revealed that she is aware of four other individuals that have yet to receive their referrals fees, and it has been over a year for them, tooThis is a shocking and extremely unethical business practice, and if I can find individuals in a course of minutes, this leads me to believe Vivint has not paid thousands of referral fees, promised to its customersThrough this Revdex.com complaint, we are asking for swift resolution on the following matters:Fix our "production issue"Inspect and repair, as needed, equipment on our roof causing extremely loud noises and vibrations.Confirm date, time and technician's name that will be at our property next.Promptly release the referral funds as promised.Grant us a $3,credit for the year-long and continuing production issues, customer service issues,? lack of resolution, etc.? Thank you.[redacted] ([redacted] ([redacted])? ?
Sincerely,
[redacted]

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Complaint: [redacted]
I am rejecting this response because: I sent them the PGE bill of 05/that has the NEM bill more than month agoI will go on and resend itHopefully, that will help them to resolve the problem and take care of the bills that accumulated over one year, because they didn't finish their job.?
Sincerely,
[redacted]