Vivint Solar

Vivint Solar has attempted to reach out to the customer on multiple occasions to attempt to resolve the issueWe are waiting for the customer to return our calls or emails to resolve the issue

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Complaint: [redacted]
I am rejecting this response because:There
was never an agreement in the beginning for Vivint to cancelWhen I spoke with Vivint Solar on 3/5/2018, Vivint said that since we did not have a contract they were seizing all communication with meThis does nothing to address that they lied to my communityWhen I advised this to the representative, he told me that they spoke with Vivint Solar customers in my neighborhood and they were satisfied with the serviceI told Vivint Solar that they are happy because they have been lied to and have a sense of realityThat they need to address that Vivint lied? Vivint responded by saying, again, we do not have a contract with you and will be seizing all communicationThey did nothing to satisfy or remediate this Revdex.com complaint but rather tell me since I was smart enough to do my own research and not fall for their lies, they won’t even discuss their wrong doings with meThis is wrong and this company is operating with zero integrity as their Revdex.com reviews reflect.?
Sincerely,
[redacted]

Vivint Solar is currently in communication with the customer regarding the complaintVivint Solar is working with the customer to come to a satisfactory resolution, within the terms of the contract.?

Vivint Solar contacted the customer on 5/3, 5/8, 5/15, and 5/via phone and sent an additional follow up email 5/Vivint Solar emailed the customer the requested billing statements in addition to an update on their accountVivint Solar has requested an adjustment on for the customers billing account.? We will continue to work with the customer to schedule a service appointment to ensure the system is communicating and reporting normal.?

Complaint: [redacted]
I am rejecting this response because:? I attempted to return the
call of the representative, Miranda K[redacted], on 3/13/18, during the hours provided to me in the voicemail.? I attempted to call twice, and there was NO option for me to leave a voicemail for MsK[redacted].? I then contacted the main customer service line, requested MsK[redacted]'s email after the customer service representative could not reach MsK[redacted], and have emailed MsK[redacted] twice, once on 3/13/and once on 3/14/18, also during the business hours she gave me in her voicemail.? I have received NO response.? This matter is in no way resolved, and NONE of my complaints have even begun to be addressed.? I prefer this company to contact me via email so that all communication is in writing
[redacted]

Vivint Solar spoke to the customer on 10/via telephoneVivint Solar provided the customer with information regarding a refund for over-billing which had occurred previouslyVivint Solar has provided the customer with information about how the customer can view his online billing accountVivint Solar will continue to work with the customer to resolve all of the customer's concerns.?

Vivint Solar has reached out to instruct to set up a sign in front of their home that states no solicitingVivint Solar will also be notifying the local sales managers about this situation

We are currently working with the customer and have an accepted plan of resolution in action? We will continue to work to improve the customer's experience with Vivint Solar moving forward

Vivint Solar attempted to reach the customer via telephone on 05/10/The customer was unavailable, so a follow up email was sentWe have offered a resolution to the customer with regards to paymentsWe will continue to try and contact the customer to discuss the complaint, and come to a
resolution.? ?

We have opened a case for this account and are working to get in contact with the customer in regards to their concernsWe have tried calling the number provided and we left a voicemailAn email was also sent to the email address that was provided

Vivint Solar called the customer on 3/5/and left a voicemail, as well as sent an email, with return contact information to address their concerns

Vivint Solar will continue to work with our customer addressing this matter?

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Complaint: [redacted]
I am rejecting this response because: Yet again it's just a call from someone saying they are trying to get this scheduled but an appointment is never madeThe longer they wait to make the appointment, the more likely their men will have to be on the roof in bad weatherMy attorney says it's time to fire up social media and get this resolvedClearly they just string people along hoping they will accept their resolution and go away
Sincerely,
[redacted]

Vivint Solar has coordinated an appointment with our customer, the appointment has been scheduled for 10/11/? We will visit the home and work to ensure there will be no further issues with your systems functionality.?

Vivint Solar has been able to offer repairs since 12/09/2016, to date the customer has declined the approved repairsVivint Solar has offered the customer a Settlement for repairs, in the amount equal to the approved repairs, the customer has declined that offerCurrently Vivint Solar and the
customer are in the process of obtaining additional information regarding Mold remediationIf the customer agrees to allow Mold remediation and repairs by Vivint Solar's approved contractor, repairs can take place the week of 12/19/To mitigate any further damages a tarp has been placed on the customer roof

Section 2.A of the customer's Residential Power Purchase Agreement signed 08/09/states "This Agreement shall be effective as of the transaction date written below and continue until the twentieth (20th) anniversary of the In-Service Date"Section Removal of the System? states "If You want
to make repairs or improvements to Your Property that require the temporary removal of the System or that could interfere with its performance or operation, You must give Us at least thirty (30) days prior noticeAs compensation for Our removal and reinstallation of the System, You agree to pay to Us a fee equal to Four Hundred and Ninety-Nine Dollars ($499)."Section 5.C states "DO NOT SIGN THIS AGREEMENT BEFORE YOU HAVE READ ALL OF ITS PAGESYou acknowledge that You have read and received a legible copy of this Agreement, that We have signed the Agreement and that You have read and received a legible copy of every document that We have signed during the negotiation."Section 5.E states "YOU MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO THE LATER OF: (I) MIDNIGHT OF THE THIRD (3rd) BUSINESS DAY AFTER THE TRANSACTION DATE, OR (II) THE START OF INSTALLATION OF THE SYSTEM"Vivint Solar can not speak to what was discussed at the time of the transaction date, however the customer is required to read their Power Purchase Agreement in it's entirety prior to signing and/or prior to installationAll terms the customer is disputing are found on the first page of the customer's Power Purchase Agreement.?

Vivint Solar has been working diligently to achieve permission to operate with the local utility company? First there must be some work to the home's existing electrical meter which must be performed by the providing utility company? We are currently waiting to obtain more information
from PNM Utility regarding the electrical upgrade? There is no lien on the on the title of the home, Vivint Solar does appear on the current title so we can remain updated if the home exchanges ownership or is undergoing a refinance but again no lien is currently in place? ? The damage tiles on the home can be handled immediately, ? we will alert the local office and work to get this issue addressed?

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

We have reached out to the customer to resolve his pending issuesWe have the local office working to find a solution to his issues and with the town to file the necessary paperwork to have him up and running as soon as possibleWe will continue to work with customer to resolve outstanding
issues.?

Vivint Solar attempted to contact the customer via email on 07/05/2018.? Vivint Solar will continue to reach out to the customer to resolve his concern.?