Vivint Solar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the business has agreed to send a letter to credit reporting companies to remove inquiry? As long as the inquiry is removed, I am satisfied
Sincerely,
[redacted]

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Complaint: [redacted]
I am rejecting this response because: VIVINT SOLAR IS AT FAULT.? This company they sent to my house put in a circuit box that has CONSTANT DRAFTS and is DANGEROUS with RAIN and SNOW could EXPLODE at any time.? I found this yesterday when I went to go investigate the exact draft.? They NEVER put any sealant or foam to make it seal proofIT IS ALL IN THE OPEN and the inside of the box was NEVER INSPECTED.....NEVER still is not.? Also other violations I have I was trying to fix but because the box was NEVER INSPECTED from the inside this is PROOF as well they are trying to BAIL OUT of their responsibilities.? The panels were supposed to be installed by august and NEVER WERE and I was NEVER ABLE to get the remodeling done.? Now that box is there and its NOT RIGHT!? They put that COPPER LINE and CAUSED ELECTROLYSIS.? The person they sent to take pictures is NOT at all a CERTIFIED INSPECTOR of any kind.? VIVINT SOLAR IS 200% at fault.? 100% for leading me on BEFORE the damages were done which totally Barred me from working on my house.? The other 100% is for the DAMAGES.? The house is RUINED because of that wire they installed.? Plus leaving us in CONSTANT DANGER I AM NOT GOING TO STOP WITH THIS.? I WILL GO BACK AND FOURTH EACH AND EVERY DAY WITH THIS.? I am waiting on CID to come here and they have already Served Vivint and sent me copies of the VIOLATION Papers and that is also NOT even counting the Various amounts of Violations once they do get here to red tag my house.? EVERYBODY KNOWS!? They are leaving us in CONSTANT DANGER and LIED about wanting to fix the plumbing they LEAD ME ON ABOUT THAT TOO DURING THE HOLIDAYS LAST YEARMy mother's bedroom has a SEVERE draft and the roof squeaks badly due to the work that ALPHA & OMEGA DID.? Yeah let them? keep denying it.? I will contact them on Monday to see when they plan to come here and will send them the pictures of the open and unsealed meter.? They couldn't wait to install that box which I didn't even Need I had a much better THICKER box with NO Drafts because I had the old meter which was LARGER so that Circle needs both foam and a plate of some sort or ring which out of COMPLETE DESPEATION for Business from VIVINT they did it their way and left it DANGEROUS ON TOP of the Copper Ground Rod which is NOT supposed to be on my house.? My house is an OLDER house and I can PROVE that IN COURT if I had to go this minute I can prove all of that and I PLAN TO.? VIVINT and Alpha & Omega BOTH are RESPONSIBLE.? 100% each
Sincerely,
[redacted]

Vivint Solar is working to add additional panels to the customers home to maximize the annual solar production. Vivint Solar will contuine to work with the customer to address their concerns, within the terms of the Power Purchase Agreement.

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Complaint: [redacted]
I am rejecting this response
because:? Hi there just wanted to inform you about my complaintAccording to Vivint solar the roofing contractor was scheduled at 12/am today but now is already? 2pm? and no one is here to work on my roof to repair the damage on my roof.? Thank you
Sincerely,
[redacted]

Vivint Solar has scheduled the reinstall for this customer's system for? 04/28/Once the system is reinstalled, Vivint Solar will work with the customer to resolve any outstanding billing concerns

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Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and find that this resolution is satisfactory to me, however; if this scheduled appointment is cancelled by the company again...further action will be taken
Sincerely,
[redacted]

Vivint Solar has been and will continue to remain in contact with the customer to resolve the roof leak that is presentVivint Solar is working within the terms of the contract to schedule the customer's panel removal for the soonest available appointmentAs soon as the panel removal is scheduled
we will be able to notify the third party contractor to make repairs to the customer's homeOnce repairs have been made Vivint Solar will work with the customer to reinstall the solar panels

Vivint Solar is currently trying to contact the customer to resolve all concerns.?

Vivint Solar contacted the customer on 3/31? and an agent has been assigned to be their direct point of contactVivint Solar is currently working out a mutually accepted resolution with the customer within the terms and conditions of the agreement.?

Vivint Solar will be handling this situation as a top priorityWe will ensure the system issues are attended to and our customer is left with a functioning system? We will continue to work with our customer until a fair resolution for all is achieved, that also remains within the terms of the
agreement?

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Complaint: [redacted]
I am rejecting this response because:? I received a phone call and email on Decfrom Vivint? I was told that they would "look into it"? I have not heard back? I feel like they have had ample time to look into this, as I made my complaint in Octand the fire happened a year agoI am still waiting for resolution
Sincerely,
[redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Vivint responded to me and has satisfactorily met its responsibility as far as the complaint resolutionSpecial resolution representative Derek was very helpful and always fulfilled the timeline promises and while the dollar amount I requested for my time, effort and inconvenience was not met they still gave me 1/of it.?
Sincerely,
[redacted]

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Complaint: [redacted]
I am rejecting this response because:My energy consumption has not gone upMy solar panels are not working properlyI'm not receiving any discount but I'm still being charged monthly by Vivint.? ? ? Not only am I a single mom being taken advantage of but what about all the elderly out there on the same low incomeWhy isn't anyone helping us!!!???
Sincerely,
[redacted]

Vivint Solar spoke with the customer on September 8, and scheduled an appointment for 9/Vivint Solar will continue working with customer until their concerns have been resolved.?

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Complaint: [redacted]
I am rejecting this response because: I just got back from MexicoI will try calling and see If the $PGEbill can be resolved.?
Sincerely,
[redacted]?

Vivint Solar attempted to contact the customer via telephone on 01/16/and again on 01/19/We were unable to speak with the customer, however, a voicemail message was left, requesting a return call? We will continue to try and contact the customer to discuss their complaint, as well
as a resolution

Vivint Solar attempted to reach out to the customer regarding the complaintWe called the customer on 2/and 2/and left the customer a voicemailWe also emailed the customer to address their concernVivint Solar will continue to contact the customer and work a resolution regarding the
complaint?

Vivint Solar is working to get the contractor on the job site to proceed with the process of making the necessary repairs? We will continue to address the situation with urgency and progress should be made shortly.?

Vivint Solar contacted the customer on 11/22/and spoke with the customerWe will work with the customer toward a resolution that is mutually beneficial for both parties involved.?

Vivint Solar attempted to contact the customer on 7/2/We will continue to communicate with the customer to resolve her complaint