Vivint Solar

Vivint Solar has acknowledged the customer's concerns, and has attempted to contact them regarding the matterWe have been unable to speak with the customer, however, the installed solar system became operable as of September 4, 2015.?

Vivint Solar has attempted to contact the customer via telephone and via email on 05/15/18? with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Vivint Solar removed the solar system on 7/for repairs to take place? We will work diligently to schedule panel re-installation at the customers convenience once roof repairs have been completed.?

The customer is responsible for any fees associated with their panel removal requestAs stated, a Customer requested shutdown during the first five (5) years of the Agreement will be done at Our sole discretion and at a cost mutually agreed on before We remove the systemAfter five years, a Customer requested shutdown will be done for $The customer is responsible for any fees associated with their removal as this is a Customer requestVivint Solar will continue to work with the customer until their panels have been removed, however the customer will be responsible to pay for the invoice prior to our removal of the system.?

Complaint: *** I am rejecting this response because: I have sent back the agreement signed and dated with the adjustment of a clause of a termination of the relationship between myself and Vivint (as in to NOT reinstall the solar panel) - as requested in this complaint as wellVivint at this point says they will not pay the agreed amount to me unless the panels are reinstalledWe had agreed to settle with Vivint this way we could proceed and get our roof fix by a trusted roofer higher by me not Vivint, the amount we have settle for was way less than it would cost me to get my roof fixTherefore, I had to pay out of pocket to fix my roof that Vivint damagedVivint has showed to incompetent in installation of panels the first time, and in diagnosing the damageThe only reason they reassessed the damage was due to the complaint to the Revdex.com after months of phone callsThe damage resolution department is a jokeI want nothing to do with this companyI am entitled to the amount of money we settle on as Vivint has clearly admitted they were in the wrong doing on multiply occasion and I do not want to have to deal with this again, meaning I don’t want the panels reinstalled on my new roof, risking damage againSincerely, *** ***

We have agreed to allow the customer to send payments via personal check, which she has been doing monthlyThe customer receives an email every month notifying her of the current amount dueThe customer also has online access to retrieve her current monthly invoiceThe customer has been using her preferred method for paymentVivint Solar considers this matter resolved, as the customer is using her preferred method for payment and all payments have been received in a timely matter

We are continuing to work with the customer, and moving towards a resolution

Vivint Solar has determined that we are not at fault for the damages the customer is claiming we causedAdditionally, Vivint Solar has not installed any Solar equipment on the propertyVivint Solar has offered to release the customer from any financial responsibility for the electrical upgrade, and has agreed to cancel the Customer Agreement in it's entirety? ?

Vivint Solar sent the customer an email on 6/25/to go over their? concerns with savingsWe have set a follow up on the phone for 6/27/18.? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was told that all of the top windows in front of the house will be replaced with Pella Windows to match the window that was damaged during installation.? As long as this is the final resolution, I am satisfied
Sincerely,
*** ***

Vivint Solar is currently in communication with the customer regarding the complaintWe are currently pending copies of the utility bills to perform a system analysis and explain to the customer the benefits of having solar? Vivint Solar will continue to reach out to the customer regarding
the complaint

Vivint Solar is working with the customer and a contractor to complete necessary repairs before we are able to complete the reinstallation of the solar panels.?

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***? and find that this resolution is satisfactory to me, with some modifications.Vivint Solar did dispatch technicians on 11/7/to complete the reinstall of the solar panels; however, it began to rain, and the job was not completeVivint has confirmed 11/11/to complete the reinstallAdditionally, Vivint's representative has agreed that our request to have the removal/reinstall charge of $refunded to be a fair request in light of the inconveniences and delays we have experiencedThis is in additional to compensation for the time the system has not been generating.We request the case remain open until reinstall is complete and total compensation is agreed upon.?
Sincerely,
*** ***

?
Complaint: [redacted]
I am rejecting this response because:There has been no communication that an appointment was made
for January, only that it was the first availableI had requested a supervisor to contact me also, which did not happenThe only way I can get a response from VIVINT is to file a complaint with Revdex.comOtherwise there is zero communication
Sincerely,
[redacted]

Vivint Solar sent the customer a follow up email regarding the creditWe plan to follow up with the customer to go over the calculations on 12/26/

Vivint Solar spoke with the customer on 5/via phoneVivint Solar apologizes for the misunderstanding that occurred between the customer and the sales representativeOur contract terms are explicit and exist to ensure customers are aware of all terms listed thereinIn the event there are
miscommunications during the oral presentation between the sales representative and the customer, the contract is in place to ensure the customer is properly informed of the agreement they are entering intoThe customer is not billed by Vivint SolarThe customer entered into a Solar Purchase Agreement, and secured funds via a third party lenderVivint Solar is happy to look into the referral bonus inquiries given the customer can provide documented proof of the alleged promisesVivint Solar will help the customer gain access to their online account center for monitoring purposes.? ?

Vivint Solar has assigned a representative to personally work with the customer, and they have made contact with themSteps are being taken to expedite the process to get their system fully operational as soon as possibleWe will be communicating with the customer's original sales representative,
as well, to conduct an investigation to determine what took placeWe will be staying in constant communication with the customer until a resolution is met that is within the terms and conditions of the agreement

Vivint Solar understands that the customer's contractor onsite during the installation dismissed Vivint Solar's technicians for the re-installation, there were still active holes in the roof with out letting Vivint Solar technician's do the repairsVivint Solar tried to work with the contractor who then voided the warranty, before re-installation of the panels was completedThe customer and Vivint Solar then agreed to move forward without the contractor presentThe warranty on the roof is the customers responsibility to address with their preferred contractor.? While addressing the re-installation of the solar panels Vivint Solar helped the customer understand that the panels would need to be reinstalled or they maybe subject to defaultVivint Solar understands the frustrations of the damages and we are willing to work with the customer in regards to the roof damage?

Vivint Solar has attempted to contact the customer via telephone and via email on 2/23/with no response.? ? Vivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreementThe customer was notified on 2/19/we would need copies of the utility bills to perform a solar benefit? analysis; Vivint Solar is currently pending utility bills from the customer

Vivint is attempting to contact the customer to discuss this issue furtherWe have sent a crew by the property and they state that the panels are still on the home and have not yet been removedWe are willing to work with the customer if he wishes to buy out the system or work with the current homeowners to have it transferred into their nameThe customer's concern is that the system has been removed and stored somewhere without his knowledgeVivint Solar has confirmed that the panels are still on the property in dispute