Vivint Solar

Vivint Solar is nearing permission to operate with the utility company? Recently our customer upgraded cell phones, since this phone upgrade there has not been any signal interference issues? With the system nearing permission to produce power and the signal interference gone this complaint can be considered resolved at this time.?

Prior to the complaint, the Customer's Account Center had not been created which resulted in them not receiving their invoiceAfter speaking with Vivint Solar's Customer Service, the customer created their account for the Online Account Center, which now gives them access to view their monthly
statement, and they will also receive an email each month with a copy of the current StatementA current copy of the invoice was sent to the customer via email

?
Complaint: ***
I am rejecting this response because: I have not received anything in writing from vivantI have requested numerous timesThey won't show me any billsOr any credit information that they state I haveThey refuse to provide any documentation that my system is even workingI continue to call and they still continue to deny my requestI am asking for the Revdex.com or anyone to assist me in thus matter.?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: although I did indeed speak to vivint ? solar on Friday, we are no way near an agreement on how to solve this matterI was told that they would research my complaint and get back to me this weekTherefore I do not want to close my case yetI
Sincerely,
*** ***

Vivint Solar has contacted the customer regarding the complaintWe are currently working with the customer on a satisfactory resolution.?

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Vivint Solar has spoken with the customer and agreed upon a course of action for resolution of concerns with in the contract terms as signed by the customer

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat? satisfactory to meI would like to add that when I spoke with their resolution staff, they advised me I would not have to pay for them to come out and resolve the issue created by the previous home owner (I was told at initial scheduling I would have to incur the fee; this was agreed upon)I would also have not been given a bill to show my estimates for monthly paymentsI am OK with continuing to resolve the issue at hand, though felt this response was generic
Sincerely,
[redacted]

Vivint Solar Spoke with the customer on 6/21/to address his complaintWe will continue working with the customer towards a resolution within the terms of the agreement.?

Vivint Solar completed a Service appointment on 12/27/as scheduledWe are waiting for the system to backlog data and will communicate with the customer if there is additional follow up neededVivint Solar is also reviewing the customers request for compensation for Utility charges.?

Vivint Solar is in constant communication with the customerAs dictated by the customer's signed Power Purchase Agreement, they have two options when selling their property; they can purchase the system or transfer it to the new buyer.? Vivint Solar and the customer are working towards a
resolution within the terms and conditions of the agreement.?

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Hello? I am writing
to let you know that this complaint has been resolvedThank you.?
Sincerely,
[redacted]

Vivint Solar spoke with the customer 10/18/and scheduled the soonest available service appointmentVivint Solar will service the system as per the terms of the Power Purchase Agreement

Vivint Solar determined at the Damage Assessment that the leak from the skylight is not the fault of Vivint Solar, but of the skylight flashing needing to be replaced due to corrosionVivint Solar has attached photos to this response for referenceAs the damage is not the fault of Vivint Solar,
the customer will be responsible for the panel removal fee, and any damage to the panels removed by parties other than Vivint SolarThe installation of the panels passed Final Inspection with an independent inspector from the city 12/10/as it was installed correctlyVivint Solar left a voicemail for the customer on 12/19/to address their concerns

?
Complaint: ***
I am rejecting this response because: While the company is working with me to reinstall the panels, they are still not on and so I cannot accept until they are properly installed and I have no issues.?
Sincerely,
*** ***

We are currently working with the customer on one of two resolutionsWe are looking for the resolution that best fits the customer's needs

Vivint Solar has spoken with the customer and is currently addressing their concernsVivint Solar has set expectations with regards to the appointment scheduled for May 19thVivint Solar is working with the local office to determine availability? for an appointment sooner than what is
currently scheduledVivint Solar will continue working with the customer until a final resolution has been reached

Vivint Solar is currently researching your complaintWe will contact you soon to discuss a resolution

Vivint Solar has spoken with the customer and advised her an appointment has been scheduled to resolve the system functionality and a representative will personally be in charge of her account

?
Complaint: ***
I am rejecting this response because:I was
assured the system would be installed correctly when it was initially installed however it was not installed correctly since it failed inspectionThey returned and made the necessary adjustmentsUtility company installed meter and I switched on the power however the inverter came onlineI was promised that Vivint monitors the system and if there is an issue they would notify me right away and send a Tech out to make any necessary repairsmonths the invert did not get powered on nobody from vivnt has contacted me however they billed me for power that my system did not produceVivint has no record of production and NV energy confirmed that I was using power from the gridI contacted Vivint several times about this matter and they insinuated that the reason the inverter was off and the system was not recording was due to me not having turned the system on properly and that my internet was downDespite telling Vivnt this information they still assumed I was in the wrong and took almost Weeks to get someone out after waiting almost months to start getting the services that have been paid for since April 12thUpon the techs arrival he found that the previous tech had wired the circuit breaker incorrectly and that’s why the system was not workingVivnt has made several mistakes and yet they have the audacity to charge me for a service that their system did not provide due to not being hooked up correctly even though I was assured it was installed correctly and I was at fault somehow for the system not operating correctly.? Vivint has clearly been negligent and has not abused by the agreement set forth by vivintDue to the listed facts and cicumstsnces I want a refund for the money that was collected for the services I paid for and did not receive and I also want the system removed from my house at no cost to me?
Sincerely,
*** ***