Vivint Solar

Vivint Solar has spoken with the Sales Manager, and he has ensured that the payments will submitted to the customerTwo scheduled payments to the customer have been set for July 31st, and August 9thVivint Solar has also retrieved the Nest Thermostat from the Sales Manager and have shipped it to
the customer's propertyVivint Solar will continue to work with the customer until payments have been submitted and the thermostat has arrived.

Vivint Solar contacted the customer on 3/31 and an agent has been assigned to be their direct point of contactVivint Solar is currently working out a mutually accepted resolution with the customer within the terms and conditions of the agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because it is evident in the Vivint Solar response to the original Revdex.com complaint that the
company refuses to take responsibility for it's ineptitudeFurthermore, I
feel their response is most disingenuous, due to the fact Vivint Solar solicited their solar system to an elderly person suffering from dementia and Alzheimer disease over year ago, and then never hooked up their systemThey're no
longer owners of the residence-I own the subject propertyThe original signer of the solar energy contract
does not even know what solar energy is anymore, -let alone who Vivint Solar is,
nor do they know where the contract they signed is. I was denied
a copy of the contract (which spans years) by Vivint Solar and therefore have never been able to read the very contract for which I am bound toThis is because, "I am not the person who signed on the contract"Yes, the
system was ultimately turned on and reported to be in working order as of LAST NIGHT (09-15-2015), which is far more than year after the
actual solar panels were installed onto the roof of the residenceRequests:I request a copy of the original Solar contract as requested.I request the 1+ months bill (which sent to me Sept 4th) to be rescinded, as no services have been rendered in the months invoiced, since confirmation of the system activation occurred 9/15/
Sincerely,
*** ***

Vivint Solar has been working with the customerThe system has been serviced and Vivint Solar is now working with the customer to address the billing concerns

Vivint Solar does have a signed Prospective Customer Consent Form which is only for the authorization of the credit check What was signed on Cody's phone initially was only to check of our prospective customers credit history Once the credit history is obtained we can provide a quote
for solar panel installation

In order for Vivint Solar to address the PGE NEM
billing issue, we have asked the customer to send us the PGE NEM summaryVivint Solar has temporarily removed the customer from auto-debit billing until issues have been resolvedWe have a technician scheduled for August 31st to service the system and once we have verified that the system is operational and reporting we will be able to address the bills

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am still not happy with the business response or the productHowever it seems this as far as I can go with this at this time.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIF Vivint DID in fact discuss the inappropriate conversation between their representative and myself and coach him in what should have transpired, then I'm satisfied with the outcome That specific representative is NO longer on my case, which is what I requested I appreciate the willingness of Vivint trying to correct an awful and VERY unprofessional situation
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This is NOT a misunderstanding at all, in any way shape or form, no misunderstanding at all. Please see my below messages and explanations what took place as to not repeat the case all over again & what I was told & sold upon questioning & raising concerns about this contract that was forced upon me. “A contract can be vitiated if there are any illegalities within it, if it is unsigned, if there are any errors, if it has been signed under duress or is misrepresentative in any way, shape or formWhat are the vitiating factors in a contract? There is: Misrepresentation, Mistake, Duress, Undue Influence, Illegality”
Sincerely,
*** ***

Vivint Solar attempted to contact on 06/23/A voicemail was left, asking the customer to return our callVivint Solar will continue to try and contact the customer to resolve their complaint.

Complaint: ***
I am rejecting this response because, the company misrepresented their company and did not abide by the contract to design a energy efficient plan for my home and has not abided by the contract in providing an adequate service
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** * ***

The customer's compensation has been submitted today and will be printed and sent on Thursday

The manager reached out to *** the day the complaint was submitted, if ever *** has concerns, he has the information to contact the manager directly***'s system became operational before the complaint was submitted, however the utility company didn't notify us until 4/17/Supervisor
reached out to *** 4/27/to follow up and *** stated there are no concerns to resolve at this point

Vivint Solar has requested an invoice from the customerOnce the invoice has been provided to Vivint Solar, we will be able to proceed with the next step.

Vivint Solar reached out to the customer on 2/via phone and left a voice messageVivint Solar also reached out to the customer via email on 2/in an attempt to get in contact with the customer to address their concernsVivint Solar will continue to reach out to the customer in an attempt to
resolve their concerns

Complaint: ***
I am rejecting this response because:
They have had over a year to contact the customer and on numerous occasions have called or emailed me and asked me to contact the customer
This is unacceptable and they need to remedy the situation immediatelyThis is their problem not mine and I refuse to be harassed further because of their incompetenceThis is far from professionalThey called me again the other day, if this is how they do business then they should not be allowed to continue to do business at all,
Sincerely,
*** ***

Vivint Solar has contacted the customer regarding their complaintThe compensation requested will be expedited to the customer's address on Thursday

Vivint Solar attempted to contact the customer via phone on 6/8/2018, resulting in a voicemail and a follow up emailVivint Solar will continue to work with the customer toward a resolution within the terms and conditions of the Power Purchase Agreement.