Vivint Solar

Vivint Solar has looked into this customer's concernsIt looks like a credit inquiry was made to Transunion credit bureau on 3/12/Our company has officially terminated the customer's Power Purchase Agreement, closed their account, and mailed an official letter to Transunion to remove the
inquiry that was madeIf the customer has further questions regarding this, she can contact us at ###-###-####

Vivint Solar called and emailed the customer on 2/16/18, leaving a voicemail, with a proposed plan of action

Complaint: ***
I am rejecting this response because: I am waiting to hear back from vivint to see if we can finally come up with a solution to this problem that has been on going for over months
Sincerely,
*** ***

We have reached out to the customer and are working on resolving her issues She is working to provide us
with the paperwork necessary for us to assist her The paperwork initially provided was illegible and the customer will be sending a clearer copy The customer's case remains open until we are able to come to to an amicable resolution within the terms of their signed agreement

Vivint Solar is working with a local, licensed contractor to provide another opinion on the
cause of the roof leakThe customer will also be sending in their utility bills for review from which point we can work with our customer to determine an agreeable resolution for both parties that is also within the terms of the agreement

Vivint Solar has contacted this customer and is working diligently toward resolving the issue

Vivint Solar is currently in communication with the customer regarding the complaintVivint Solar and the customer have come to an agreement in regards to a resolution to the roof repairs.

We are at the final stages of the compensation review process and we are close to being able to submit it for approvalOnce that is finalized, the compensation will then be applied to the customer's account on the subsequent billing cycleVivint Solar has updated the customer with this status and we will notify them once the approval goes through

Complaint: ***
I am rejecting this
response because:i wish to resolve the defective solar panels on said appointment dateI also wish to receive reimbursement for thousands of dollars of unnecessary electric charges this has incurredAt which point then will resolution be made.
Sincerely,
*** ***

Vivint Solar reached out to the customer on 9/to discuss their complaintThe customer informed us that they had found a buyer who was willing to assume the agreement, pending closing on the propertyCustomer will be sending our Solar Workout team a copy of the agreement signed by the customer and the buyer of their property.

We are reluctantly closing this file against Vivint Solar but will reopen it if they fail to comply with the contract. It will be one year this August 20th that Vivint and myself had agreed to add solar panels to our houseYou can rest assured that if I am not on-line with the power company by August 20th of this year I will reopen this claim and also consult legal advice as to my options against Vivint.Thank you for your time, effort and quick response regarding this complaint.With ThanksJanis and Michael M***

Vivint Solar is in the process of investigating Mr***'s claimWe attempted to reach Mr*** via telephone, as well via email on 08/02/We have requested Mr*** return our call, as we need to obtain additional information from himVivint Solar will continue to try and reach Mr
***.

Vivint Solar has attempted to get required documents sign by the customer since September 10, Customer was refusing to sign these documents until a compensation was received for loss of time and savingsAfter working with the customer, it was agreed on March 16, that we would compensate
them and he would then cooperate with us to move the account forwardThe check was sent and cashed by the customerThe customer has since refused to move forwardWe have made various attempts to contact them through the phone and email with little to no response

Vivint Solar reached out to the customer on 11/via phone to address the customer's concerns and left a voicemailVivint Solar also sent the customer an email with our contact information and provided our availability to discuss the customer's accountVivint Solar will continue to reach out to the customer in an attempt to address the customer's concerns

Vivint Solar is considering the customer requestWe will contact the customer on 04/05/to finalize a resolution

Vivint Solar is in constant communication with the customer regarding the complaintThe customer is requesting cancellation of the Power Purchase AgreementVivint Solar explained to the customer that they are not within their right to cancelThe customer is aware that they signed an agreement with a term of twenty (20) yearsAt this time the customer is requesting something that is not within the terms of the agreementVivint Solar and the customer are working to come to a resolution within the terms of the agreement

Vivint Solar has spoken with the customer and will be submitting an adjustment to customer's August invoice for overbillingAdditionally, we answered all the customer's concerns related to their Vivint Solar experienceProvided direct contact for any future questions or concerns

Vivint Solar notified the customer via his invoices on 5/7/2018, days before he was billed, that he was being billed based on estimated output and asked him to call customer service to resolveVivint Solar attempted to contact the customer on 6/21/via phone and emailWe will continue to work with the customer towards a resolution within the terms of his contract.

Vivint Solar has been working with the customer to come to a resolution

Vivint Solar is working to obtain additional information regarding the alleged roof damages and the needed repairs. A claim manager has contacted the customer to provide an update regarding the repairs, and a voicemail was left. We would like to receive the customer's estimates to review
further and compare the scopes of work to be done