Vivint Solar

Vivint Solar will be working with our customer to provide the best service we can provide We will be in contact with our customer as we work towards resolution and customer satisfaction

Vivint Solar is working with the customer to provide a settlement for all damages caused by the Vivint Solar installationWe are in the process of completing a second assessment of the interior to the home for the extensive damage claimed by the customerVivint Solar will remain in communication with the customer until their concerns have been addressed.

Vivint Solar will be taking the customer's requests before a committee to determine what we will be able to offerOnce we have the results, the specialist assigned to this customer's account will reach out to them to discuss things furtherWe will remain in weekly communication with the customer, until a resolution is met, that is within the terms and conditions of the agreement.

Vivint Solar is working to obtain a bid from the customers recommended Pest Control companyWe have are working to address the issues and will continue to do so until the matter has been resolved to the Customers satisfaction

Vivint Solar will assist the customer in obtaining their monthly statementsVivint Solar will also work with the customer to resolve any billing concerns associated with their account

Vivint Solar will assist the customer in obtaining their monthly statementsVivint Solar will also work with the customer to resolve any billing concerns associated with their account

Our Fleet Performance department has conducted, and completed the analysis needed to determine a resolutionWe have spoken with the customer and presented our resolution, which the customer has acceptedVivint Solar has resolved this complaint to the customers satisfaction

Vivint Solar is attempting to reach the customer via telephone, and have been unable to reach themWe will continue to try and contact the customer in order to resolve this matter.

We are currently working on a resolution with the customer.

Vivint Solar has confirmed that the system is operating normallyBased on the findings of the system performanceIt appears that the customer's usage has increased, which is why the customer's True up bill has increased from the previous yearVivint Solar recommends that the customer should check with their utility provider before moving forward to ensure that the Utility meter has been installed properly and there are no issues

Complaint: ***
I am rejecting this response because: I have replied to Derek's email and left voicemail messages on his phone number and have not had a response. As I only have days, I am not going to take a chance and wait
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this time Since there is still no reinstall date, I consider the issue open I am pleased, however, that the business has paused billing
Sincerely,
*** ***

Our company has again attempted to contact the complainant without successWe would very much like to do anything that we can to help resolve their concerns, and we ask that they contact our corporate office at their earliest convenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar has spoken with the customer and is working towards a resolution for any damage caused by the Vivint Solar installationWe will continue to work with the customer until their concerns have been resolved

A Representative from the Executive Resolutions team has attempted contact with the customer to address their concernsVivint Solar will continue to work with the customer until their concerns have been resolvedWe will make another attempt on 10/to communicate with the customer

Vivint Solar has attempted to contact the customer via telephone and via email on 2/23/with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Complaint: ***
I am rejecting this response because: How can they say "in the event that the customer overpaid"? Over the months of January, through May, 2017, I paid their company $in "estimated" bills. The system shut down on January 15, The company would have still been taking my money out of my checking account for "estimated" bills had I not stopped payment at the bank. I am also out $in Delivery and Service fees from my Electric Company. These fees were the reason that I signed up for solar power, so I could save that amount. This company has cost me almost $in fees and then the $paid directly to them. Then there is the fact that my system has not collected power so that I would have some excess, which helps with the winter electric bills. I am completely disgusted with this company. On top of all of that, two days after they "fixed" my system I received an e-mail from their technical support saying that my solar energy system wasn't "reporting properly". I called them and was told that it was a mistake. Then on Tuesday, August 29th I received an e-mail stating that if I didn't pay my seriously overdue bill, they would shut off my solar power !!!!! Are they just that much out of touch with each other?!?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: According to the business card that I have Mitch C*** is a sales rep and not a sales managerWhen I reported this to Vivint Solar they told me that they would talk to the sales manager to conduct training with him over the issueWhy would A sales manager need to talk to a sales manager? It doesn’t make sense for me to ask you to run my credit, then take all these steps to make a complaint with first, Vivint Solar, then Solar mosaic, then the Revdex.comAlso the sales rep also did the same thing to my neighbor who is willing to come forward and tell a similar story like mineI run every credit application with my wife as she has a better credit score then meThis is a predatory company that has a history of use of this tacticI know this because Vivint Solar has a system in place in case someone noticesAnd now they want to lie about what happened in a attempt to not have to take responsibility for their actionsHow come this wasn’t written in the first responseI will not be happy until this comes of my credit report and because the company is now trying to lie and make me look bad it is my goal to let everybody I can know about how Vivint Solar does business
Sincerely,
*** ***

Vivint Solar contacted the customer on 2/and provided the customer with a copy of their Power Purchase Agreement and their previous months' invoicesVivint Solar will continue to remain available to answer any questions the customer may have