Vivint Solar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint solar has attempted to contact the customer regarding the hardware needed for systemIt is currently being shipped to her location

Vivint Solar spoke with the customer today, 06/16/We have confirmed with the customer that he did receive the compensation that was previously promisedWe did apologize for the miscommunication, and have offered him some additional goodwill compensation for the frustrationAdditionally, we sent a follow up email to the customer as he requested

Vivint Solar issued a credit in the amount of $to the Customers billing accountThe credit has been deducted from the Customers current balance due on 09/20/17.

Complaint: ***
I am rejecting this response because: Attached is the roof Certification showing the roof was fine when we bought the home int This goes against the claim Vivint is making that the roof was improperly installed when the house was built This home is over years old As I stated before, it needed some roof maintenance, which has been taken care of, but has had no problems until Vivint installed their solar system They have verbally told me they have not had a real roofer look at the roof until this very last visit, so they are not telling the truth when they say they have had various roofers or experts look at it They have not done a leak test This is the standard to tell where the leak is coming from They have not been out to the home since the maintenance repairs have been completed I would like them to keep their promise they made to the Revdex.com and me to adjust the brackets to a inch overlap with the tiles and repair he damage caused by the leak inside
Sincerely,
*** ***

Prior to the complaint, the Customer's Account Center had not been created which resulted in them not receiving their invoiceAfter speaking with Vivint Solar's Customer Service, the customer created their account for the Online Account Center, which now gives them access to view their monthly
statement, and they will also receive an email each month with a copy of the current StatementA current copy of the invoice was sent to the customer via email

Vivint Solar has been in constant communication with the customer in regard to their complaintThe customer was able to provide copies of their most recent utility billsVivint Solar was able to explain the benefits of having solar

Complaint: ***
I am rejecting this response They did contact me about a month ago to tell me I am on default and will pursue further action, but when I asked about the system they said they have removed from the home and didn't know where it was located on Maui? So I told them that it was unfair cause the agreement stated do me to have a chance to buy it out be for removal so in actuality they are in defaultAlso mentioned about vivint taking money out of my bank account for over 5months totalling dollars? Not legal by did it anyway, so just want to let people know of them being dishonest and unfair! Thanks
Sincerely
*** ***

Vivint Solar has reached out to the customer and we are currently working with them to address the issues and work on an appropriate resolution

Vivint Solar will contact the customer within the next days to discuss their complaint via telephone or via email

Vivint Solar is happy to reimburse any monies paid for Solar Power, that was not produced during the timeframe mentionedWe will communicate the amout of thr refund to the customer directly.

Vivint Solar called and left a message for the customer on 1/24/Snow on panels can inhibit productionWhen this happens, systems will read that there is a production errorThe customer's system is currently fully operational and no panels need to be replacedVivint Solar will perform an
analysis to determine if compensation is owed for billing during previous system errors.

Vivint Solar reached out to the customer on 7/19/to discuss their complaint, and we are working with them to come to a resolution within the terms and conditions of the agreementWe have confirmed that our scheduling department is working toward having an appointment scheduled as soon as
possible to resolve the system issue, and are expediting the process to the fullest extentWe are currently waiting for the required equipment to be approved for shipment and arrive at the local officeVivint reached out to the customer on 7/21/to provide a follow up with the situation, but we were only able to leave a voicemail

Vivint Solar contacted the customer on 7/12/We were able to establish communication but nothing could be discussed as the customer was drivingVivint Solar will continue to communicate with the customer and work towards a resolution within the terms of our agreement

Vivint Solar has assigned a representative to work directly with this customer, and they have been in communication with them as of today 1/16/Currently, the panels are off of the roof, and we are expediting process to get an appointment to have them reinstalledOnce a date and time are set, we
will notify the customerThe customer's billing concerns have been rectified as well, and all bills from this point will be accurateWe will remain in weekly communication with the customer until a resolution is met

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I am rejecting this response because: some of the things mentioned in the response are only partially trueI have initiated all phone and email communicationThey replied once and sometimes I have been lucky enough to get someone to take my phone call The only thing I get from
the company is passive aggressivenessThey agree that the company owes me a refund and they say that I will receive the money soon, but it never happensInstead, I continue to receive emails from them saying that my account is passed due and that if I don't settle it they will be forced to take further action
Sincerely,
*** ***

Vivint Solar has addressed the customer's concernsWe are currently taking any and all necessary steps to resolve them

Vivint Solar was able to go over the Buyout Agreement with the customer, which serves as the proof of purchase/receiptVivint Solar was also able to send the customer an email containing the "Welcome Packet" which includes the Part Numbers and Manufacture information for the equipment installed on
the property

Per the Power Purchase Agreement between Vivint Solar and the Customer, A Customer-Requested Temporary Shutdown during the first five (5) years of the Agreement will be done at Our sole discretion and at a cost mutually agreed before We remove the SystemVivint Solar has attempted to contact the
customer to address the concerns listed in her complaintWe will continue to reach out to the customer until their concerns have been addressed.