Vivint Solar

Vivint Solar contacted the customer, and have provided direct contact information for the Specialist that will be handling their accountVivint Solar has a scheduled follow up with the customer on 02/09/2018.

Vivint Solar has spoken with the customer and addressed their concernsUpon review of the customers Utility bill we have been able to determine that his Solar System is producing power and that the power being produced is being read by the utility companyVivint Solar has recommended that the
customer contact his Utility company to address with them the high charges for Supply and Delivery, as it is not something we are able to assist with

Vivint Solar has contacted this customer and informed them that we will mail formal requests to have any credit inquiry made on their behalf removedWe have also fully cancelled their solar agreement and account

Complaint: ***
I am rejecting this response because:There
was never an agreement in the beginning for Vivint to cancelWhen I spoke with Vivint Solar on 3/5/2018, Vivint said that since we did not have a contract they were seizing all communication with meThis does nothing to address that they lied to my communityWhen I advised this to the representative, he told me that they spoke with Vivint Solar customers in my neighborhood and they were satisfied with the serviceI told Vivint Solar that they are happy because they have been lied to and have a sense of realityThat they need to address that Vivint lied Vivint responded by saying, again, we do not have a contract with you and will be seizing all communicationThey did nothing to satisfy or remediate this Revdex.com complaint but rather tell me since I was smart enough to do my own research and not fall for their lies, they won’t even discuss their wrong doings with meThis is wrong and this company is operating with zero integrity as their Revdex.com reviews reflect.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: OUTRIGHT Lie to put the blame on me, Attach a copy of the email with date to show proof Send a copy of the email because I haven't receive anything My email is ***Phone number ***, home ***
Sincerely,
*** ***

Vivint Solar reached out to the customer on 12/via phone and left a voice messageVivint Solar also reached out to the customer via email on 12/in an attempt to get in contact with the customer to address their concernsVivint Solar will continue to reach out to the customer in an attempt to
resolve their concerns

Vivint Solar has contacted this customer and assured them that we have mailed a written request to any credit bureau from which the inquiry was made to have said inquiries removed

Complaint: ***
I am rejecting this response because I had to call the company on Wednesday, February 17, to get someone on the phone that could help me This
is when I spoke to the representative that I had emailed After sending him bills from last year and the prior year for comparison, he then called my husband's phone and left a message stating that the phone company was charging me so much and they were charging me so much He left a phone message stating that we were saving as well as a line paragraph email stating that we were saving Nothing about having someone coming here and looking at the electrical panel or the solar equipment that they have put in They are treating us like we don't know what our electric bill has been over the past years and that we don't know that we are paying more for power when I am telling them that we are paying so much more than ever and there is a problem! Here is a run down of my bills: June electric Vivint solar: 35.78...total electricity with solar in June: (and the panels weren't really working...July Electric Vivint charges: 79.52...Total power August Electric Vivint charges total power: September electric Vivint charges Total charges I can go on but you can see the pattern here We are being overcharged for power and are spending more money than ever They assured us that we would be saving 30% on our electric bill We are payinng 2/more for power than we ever have I am so frustrated that this company is not taking me seriously and seems to be brushing me off with a response that seems almost automated I am extremely dissatisfied with this response and want someone to come here and find out what is going on and why am I paying almost $a month in the Summer for solar? I am not saving money and I want these panels off and my roof fixed if they cannot handle this in a professional manner!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This is a formal request to reopen our complaint against Vivint SolarSo far the company has removed the solar panels which caused the leaks.However, repairs to the roof and interior has not begun. In fact, we had to contact the contractor to schedule the repairs. Vivint had not been in touch with them. Those repairs are now scheduled to begin on Tuesday,January 24.We would like you to stay with us until all repairs are completed to our satisfaction and the removed solar panels are re-installed
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: According to their rep Phil, Vivint refused the redo as soon as the 2nd week in May said we just had to except what we got even if it wasn't what was contracted! After stringing us along for months believing a redo was gonna happened it never did! We were promised by Jason LEast Coast Rep there would be an uninstall date! An unnstall process was started according to a Cecilia B damage claims manager on the phone and by e-mail Then all communications stoppedWhat I still don't get Vivint didn't deliver what was written in the contract even admitted to you all and the work was not done by the time frame May written in the contract! So why are we still having these conversationsThe company went against what was agreed upon in a wriiten contract! It's taken me almost a year to get anything, but empty promises with this company until I contacted the Revdex.comAs I told one Jason L*** on Sept13th, when he asked what we want after all that we have been through? I told him I have no faith in the integrity of this company, the integrity of their people, integrity of thier product, and or integrity of thier workmanship! I would like for the solar system to be removed from our house, a new roof and new siding installed! This is the only acceptable option! Vivint along with the lawyers and you at the Revdex.com know this is not only the right thing' but the only thing that should be done for us at this point and time! Thank You for your time in this matter! Have a good day and better tomorrow!
Sincerely,
*** ***

Vivint Solar has contacted the customer and is currently working to resolve their concernsThe system is currently in the process of becoming operationalVivint Solar has made it a priority to expedite thisWe will continue to remain in constant contact with the customer until all of their
concerns have been addressed fully

Vivint Solar reached out and contacted the customer to discuss their billing concernsVivint Solar will continue to work the customer to resolve their billing concerns.

Vivint Solar has spoken with the customer and we have agreed on a resolutionVivint Solar will continue to work with the customer until the system has received Permission to Operate

Vivint Solar has contacted the customer and is working with them to find the best possible solution

As the customer stated in their additional comments, Vivint Solar has offered a proposed solution and we are waiting for the customer to review and respond to this proposal

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is in part satisfactory that Vivint is attempting to build a resolution to the damages that have occurred on our
homeHowever, unsatisfactory that it is taking so long to begin repairs
Parts of my roof is TARPED
off where we are missing tiles and protective barrier paper (i.efor water)
that is missing from underneath the tilesCurrently in Bakersfield it is
raining and due to the rains on and off since February 17th , e now have a water spot in our home (photos attached )and even with tarp covering what areas we can, their is still moisture collecting under tarp
Furthermore,
I am aware that they are waiting on my response and/or estimate for stucco
repair work onlyWhat we would like to see is a quicker response to
having items begin repair (roof, fence) as I have already provided estimates for each damaged
item and not wait for all estimates in its entiretyWe are now days in without any
repairsWe are heavily concerned about the roofWithout proper protective
barrier and tiles that Vivint removed to install/remove and install again, will
only cause more damages to the roof unless fixed immediatelyI have sent two emails to Chantelle V*** (Case Owner) with detailed pictures of water spot and what the current state of the roof looks like with the heavy rainsI have requested we get a response regarding the roof issue by end of day as it is now an emergency!
*** ***

Vivint Solar has made contact with our customer *** and is working towards a resolution to resolve any issues their account may have

The customer informed Vivint Solar that they were not satisfied with the offer we made for ResolutionVivint Solar is currently reviewing the customers most recent request for compensation, and will communicate our decision to the customer as soon as one has been madeWe anticipate a decision within the next 5-business days.

Vivint Solar has attempted to contact the customer againvia telephone and via email on 3/9/with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement