Vivint Solar

Vivint Solar called the customer to discuss their concerns on 12/and left a voicemailVivint Solar also emailed the customer on 12/Vivint Solar will reach out to the customer on 12/and will continue to reach out in an attempt to resolve the customer's concerns.

Vivint Solar has called and left a voicemail requesting a call back along with emailing our customer We will continue our attempts to contact the customer and resolve any present issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar is in communication with the customer and is working with them to get all of their concerns addressed and resolvedWe have scheduled an appointment for our technicians to visit the home today 2/1/2017.

Vivint Solar has contacted our customer *** We are currently working toward a resolution

Vivint Solar contacted the customer via phone call on 9/1/and is moving forward with a mutually agreed upon plan of action

Vivint Solar has been in contact with the complainant Vivint Solar and the complainant have come to an agreed upon resolution.

Vivint Solar has attempted to contact the complainantAlthough Vivint Solar is a separate company from the local utility companies that allow their residential consumers to participate in our solar program, our agents and representatives do work with these entities to meet the standards of local
utility legislationNet metering is a requirement, and solar customers who do not participate in net metering cannot have their solar system interconnected into a utility company's power gridThere is typically no charge to the consumer to have an existing meter replaced by a net meterIt is common practice for our sales representatives to make new customer's aware of the necessity to have a net meter

Complaint: ***
I am rejecting this response because: I was informed by the representative of Vivint Solar that the system could not be canceled because there was no breach in the contract, and that the system was already installed and they have expensed the man hours and time to install the system.The reason for my request to just cancel; was because it will be going on one full year that the system was installed and I have had nothing but ongoing issues with the customer service provided to me in regards to the updates of what were the road blocks and barriers are with obtaining the go ahead to go live.It wasn't until now that I reported this issue to the Revdex.com that I am getting a fast response, but not a definite solution or remedies to resolving this issueI was informed that the systems final inspection and review has gone to the corporate department for a final reviewThis is going to take up to additional days to receive, and then it will go to the local utilities company for a go live dateVivint Solar stated it could take an additional days before the system is up and running.This caused me to request that the system be removed , it's frustrating that I as a customer have to go through this frustrating and time consuming process to obtain updates from this companyI am a customer and no one from this company has sought my best interest as a customerHow many other customers are experiencing the same issues?
Sincerely,
*** ***

Vivint Solar has assigned a specialist to work toward a resolution with this customerThey have attempted contact, by phone and email, on 8/and 8/18, with no luckWe will continue to reach out to the customer until contact is made, and a resolution is met

Vivint Solar has attempted communication with the customer to schedule an appointment for a technician to ensure that the solar panel system is operating normallyVivint Solar has been unable to speak with the customer and have left voicemails to them advising they call in to discuss the claim
Vivint Solar will continue to reach out to the customer until their concerns are addressed.

Vivint Solar has assigned a specialist, who has attempted contact by phone and email on 11/The customer called and emailed on 11/6, however the specialist was not able to take their call at that time, so we attempted contact today, 11/9, but again we were only able to leave a voicemailWe will
continue to reach out to the customer each week until we come to a resolution that is within the terms and conditions of the agreement

We have offered the customer a resolution that will work with the current utility rate and remains within the power purchase agreementWe are waiting on the customer's response to move forward with the resolution

Vivint Solar reached out and contacted the customer to discuss their savings concernsVivint Solar will continue to work with the customer to provide a resolution that works within the terms of the agreement

Vivint Solar reached out to the customer to discuss their complaint via telephone on 6/22, a voicemail was left requesting a callbackAdditionally, we emailed the customer on 6/Vivint Solar will continue to reach out to the customer regarding the complaint

Complaint: ***
I am rejecting this response because even though VIVINT has contacted me in response to this complaint, they have failed to follow up with me as promised after our initial (and only) conversation.:
Sincerely,
*** ***

Vivint Solar attempted to contact the customer to discuss their complaint via telephone on 10/26/17, we were able to leave a voicemail. Additionally, Vivint Solar is has submitted a request for the credit inquiry.

Complaint: ***
I am rejecting this response because: After speaking with vivint inwhich they finally confirmed that they can not reinstall my rail system because a competitor brought the rights to that patten I expressed that I do not wish to have the new zep systemAfter speaking on the 18th vivint said they would research and get back to me today 12/No one called todayWaiting to hear back from them after the holidays I guess.
Sincerely,
*** ***

Vivint Solar reached out to the customer to discuss their complaint via telephone on 9/1/17, we were able to leave a voicemail. Additionally, we emailed the customer on 9/1/Vivint Solar will continue to reach out to the customer regarding the complaint

Vivint Solar is currently in communication with the customer regarding the complaint. Vivint Solar spoke with the customer on 6/16/The customer did confirm she did not read her Power Purchase AgreementThe customer has a service appointment scheduled for 7/24/for the animal guard
installationVivint Solar will continue to work with the customer to come to a resolution regarding the customers billing concern