Vivint Solar

Vivint Solar attempted to contact the customer via phone and email on 5/Vivint Solar apologizes for the billing error and will work with the customer to help address and resolve all billing related concerns

My current status with Vivint Solar is that of dissatisfactionI feel that through the conversations that I had with their personnel representative, my concerns with Vivint Solar were not resolvedVivant Solar's representative that contacted me was very polite and well informed on their productVivant Solar's representative did little to resolve my issues with how their field personnel was dishonest and manipulative with his sales practicesThe Representative just continuously tried to convince me that even though their sales person was dishonest with me, I was still going to benefit by having their productI was also very offended by Vivint Solar when I learned that they had sent me a $Visa gift card in an attempt to, what they called "help resolve the problems I was having"I felt that Vivint Solar was attempting to bribe me into terminating my complaint with the Revdex.com
Complaint: ***
I am rejecting this response because:
Sincerely,
Scott J***

Section 1.A of the customer's Power Purchase Agreement states "We will design and install a solar photovoltaic system on Your Property, which will include all solar panels, inverters, meters, and other components (collectively, the "System") as further described in the Customer Packet and
the Work Order and We will proved to You hereafter" The Customer Welcome Packet designed and presented to the customer prior to installation shows panels, as well as the Installation Work Order which was signed by the customer 2/20/accepting the Installation shows panels. There is no record on file of any designs of panels. Vivint Solar is with in the terms of the Power Purchase Agreement signed by the customer on 12/14/and put into affect 2/20/with the acceptance of the installation through the Installation Work Order

Complaint: ***
I am rejecting this response because: I received a telephone call while I was out Called business back and left them a message to return my call No return call The email said they called me and that they will return call me next week ????? Obviously they are in no hurry to resolve this Here comes the run around again ! I will, in good faith, reach out to Jeanette J*** ###-###-####, exta couple more times THIS WEEK !
Sincerely,
*** ***

Vivint Solar presented an offer for resolution to the customer and are currently awaiting a response

Complaint: ***
I am rejecting this response because: We did not request a Saturday appointment, this is now over weeks (this time) to have our system repaired so it functions properlyUnacceptable business practices for a contractor entrusted with a homeI have requested a call from a supervisor times and have yet to get a phone callCurrently being told that our request is in their "real-time" scheduling with no ETA on an appointment
Sincerely,
*** *** ***

Vivint Solar has attempted to contact the customer via telephone and via email on 2/12/18 with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Vivint Solar is working with the customer to resolve this issueWe have scheduled a service appointment so we may determine what the issue, and repair the system

All terms to which the customer is disputing are found on the first page of the customer's Power Purchase Agreement prior to the section requiring signatureIn the section just above where the customer signs, the section requiring the customer to agree to reading all of it's pages residesRegardless of the location of additional terms, it is imperative consumers read the entirety of any contract prior to signingThe customer signed their Power Purchase Agreement on 8/9/and was not installed until months later on 11/26/In this time the customer was able to read the contract in it's entirety and dispute the terms and decide not to proceed with installationVivint Solar is with in the terms of the Power Purchase Agreement and will not be cancelling the customer at this timeVivint Solar emailed the customer on 2/21/and offered to conduct an analysis to look into the customer's utility costs since receiving Permission to Operate, however Vivint Solar has not received response to date

Vivint Solar is in communication with the customer, the previous response made was not intended for their complaintVivint Solar removed the solar panels on 5/9/and the roof repairs have been completedVivint Solar is currently working with their third party contractor to complete the interior and siding repairs for the customerVivint Solar is also working with their scheduling department to schedule an appointment for their re installation of the panelsAside from the original complaint, the customer has concerns regarding ground rods that were installed on their propertyVivint Solar is working with the local office to reinstall the ground rods so that it is not too exposedVivint Solar will continue working with the customer until all concerns that the customer has have been resolved

Vivint Solar reached out to the customer to discuss their complaint via telephone on 12/19, a voicemail was left requesting a callbackAdditionally, we emailed the customer on 12/Vivint Solar will continue to reach out to the customer regarding the complaint

Vivint Solar has contacted the customer regarding their complaintThe compensation requested will be expedited to the customer's address on Thursday.

Vivint Solar contacted the customer on 2/to discuss their concernsVivint Solar provided the customer with an update on their account and the delays in the process to getting the customer's system Permission to OperateVivint Solar will continue to work with the customer to expedite the completion of the Permission to Operate process and will continue to keep the customer updated on the progress of their account

Vivint Solar reached out to the customer on 11/to address their concernsThe customer is requesting cancellation of the Power Purchase AgreementVivint Solar has explained to the customer that they are not within the right to cancel. The customer is aware that she signed an agreement with
a term of (20) yearsVivint Solar has explained to the customer they have a PPA Vthat doesn’t allow to purchase the system until year The customer has the option to do a Prepayment, where they prepay for all the energy the system is estimated to produce for the length of the contract, in advanceVivint Solar has also asked the customer to provide utility bills and we will be able to explain to them the benefits of having solarVivint Solar will continue to work with the customer within the terms of the contract.

Complaint: ***
I am rejecting this response because:
I will accept the offer of Vivint to refund me the money and confirm an appointment (ASAP) to put the fence around the solar panel
Sincerely,
*** ***

Thank you to the customer for working with me We have come to a resolution and are working with the customer to complete the action plan agreed upon I will continue to monitor the account to ensure that customer remains satisfied during the term of the project

Complaint: ***
I am rejecting this response because: Though I now have someone calling to address the issue with me, there have been no actual steps taken to remedy the situation There has still been no one sent
to my home or any refund given for the months where they estimated bills when my system was not even turned on There is not yet any urgency on their part to make this right, though at least the person calling me is more polite He said all the right things but still no actual solutions have been given
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: That is not entirely true I keep trying to reach out to them only to get an answering machine - I think they owe me compensation for their
negligence and ignoring a problem on my roof. Can someone get them to answer that? Can someone get them to talk to me? Can someone get a qualified/certified technician to check out panels on roof? And why am I required to pay Vivint and National Grid bothI am out plus Vivint's last billing. I am tired of being told how sorry they are that I sort of was overlooked and did not notice anything was wrong until I got that monster bill from National Grid. All they kept saying is that they were so sorry, so very sorryThat does not fix the situation no help me out - I am on a very low fixed budgeted income and have other obligations monetarily. Will someone stop saying they are sorry and do something about this, please. I just called again this morning and left message with Executive Customer Resolution Specialist Jeanette J*** pleading that we work together but I need that money back. Also she promised me I could run space heaters. I cannot even keep one going financially. Also asked her a favor - for days at degrees shut down your heat, just shut it down entirely and see how it feels to try and function under those conditionsSimple request no one in their right mind would do unless they really cared. Well that is exactly what Vivint is forcing me to do, I HAVE NO CENTRAL HEAT just that machine. Thank you = Please help
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because: the results from inspection performed last September 17, were unfavorable due to unforeseen errors that
were made by technicians who installed the panels last yearThe technicians are currently attempting to fix all the issues that the city inspector noticed during the time of inspectionI am currently waiting for the next phone call from the local office of Vivint Solar for the next scheduled inspection to finalize the corrected issuesThe technician assured me that the panels will be active before the end of this monthAnd for that reason, I would like an extension for this complaint in order to fully resolve the issue
Sincerely,
*** ***

Complaint: ***
I am rejecting this
response because: the response is typical of what Vivint has been doing since September, -- telling me that they are working on it I will only be satisfied when the company can demonstrate to me that their recommended number of additional panels will meet my electrical needs; that they provide me an immediate installation date; and that they agree to pay my trbill due in May/June of this year I talked with their representative on Friday, Mar 9, She has newly taken over my account Although I am sure that she is well-intended, the company has had more than enough time to resolve this problem Until they provide concrete evidence that they are resolving the problem, I will continue to reject their platitudes I intend to meet with an attorney this week to discuss a plan for moving forward to break the contract, if, indeed, Vivint is unwilling / unable to rectify this problem immediately
Sincerely,
*** ***