Vivint Solar

Complaint: ***
I am rejecting this response because: The salesman from Vivint, showed the customer a laminated sheet that had Vivint Solar and the local utility providers information on it which he used to sell the customer the solar systemThe information on this sheet said that vivint had worked with local utility provider and the customer regardless of which plan or on-peak and off-peak hours, that they (vivint) would notify the utility company of the installation and that as part of this process vivint solar would notify the utility company that they needed to credit the customers account for the off-peak hours when the customer and his family are inside the residence. This has not occurred and in the eyes of the customer is a very deceptive sales tactic, as well as the fact that the salesperson and the salesperson's manager have not commented or returned calls from the customerThe customer has since found out the salesperson has left the company. Customer is requesting that vivint solar follow through with the utility company to ensure that the customers solar production credits are being credited to customers account for both on-peak and off-peak hours, as was promised by the Vivint solar salesperson.
Sincerely,
*** ***

Vivint Solar acknowledges that the conduit for the solar system was not installed in the location it told the customers the conduit would be installed, but offered to relocate the conduit several months ago Unfortunately, the customer will not allow Vivint Solar to perform any additional
work. With respect to the leak, Vivint Solar has not been able to determine whether the damage to the customers’ roof was caused by the installation of the solar panelsVivint Solar has requested additional information concerning the damage from the contractor who inspected the customers' roof, but has yet to receive a response In the meantime, Vivint Solar has contacted the customers' attorney and is working to address the customers' concerns. Vivint Solar remains willing to relocate the conduit so that it meets the specifications provided to the customer and will continue to work with the customers and their attorney to address any damage to the roof that the installation may have caused

Complaint: ***
I am rejecting this response because:after speaking with vivint management about a possible reinstall, the company just took it upon themselves to just show up at my house this Monday assuming they were going to reinstall my panelsMy year old son was the only one home when these gentleman started to take their ladders down off the truckMy son quickly called me and informed me what was happeningI spoke to the installer on my sons cell phone and told them that they did not have permission to reinstall the panelsSo vivint leftBut when I got home that night , there was not one but two calls from vivint telling me they were showing up Wednesday for the install I quickly called them and spoke to Kyle and once again told them that they do not have permission to installThe last I spoke to Jeanette she told me that someone would call me from install and would accommodate what worked best for me At this point I would want nothing more to do with this companyThey are not trust worthy , they do not return calls, charge you for services that you don't even receive and feel that I have been haraaed in many of ways by themThe best way to rectify this situation at this point is to null and void the contract This is not a company I would recommend to anybody I have had enough of their lies and excusesI can not see doing business with them in the future
*** ***

Vivint Solar will be waiving the past due amount of $ A credit has been applied and should apply within a reasonable time frame We apologize about the inconvenience this may have caused for you and your family Please feel free to contact Vivint Solar with any further
concerns.

Vivint Solar spoke with the customer on 5/11/regarding their complaintVivint Solar explained to the customer that in order to receive the monthly discount they will have to pay automatic from their bank accountOur Power Purchase Agreement for this customer on Pg:states the following
" The Energy Price includes a $monthly discount for paying by automatic debit from your bank account." Pg:Section Under Price and Payment (b) (iii) "Account Debit DiscountThe Energy Price and all other payments in this Agreement will include a Five Dollar ($5) monthly discount if You allow us to automatically debit Your checking accountYou will not receive such Five Dollar ($5) monthly discount if You choose to pay by any means other than automatic debit from Your checking account (e.g., credit card or check)."

Vivint Solar Leadership has been working with the customer to help facilitate resolutionWe have offered to reimburse the cost associated with the work conducted by George Brazil's ElectricalVivint Solar is not responsible to pay the customer for their system or give it to them at no costThe
customer has refused to sign a W-tax form which is required by the IRS in order to initiate the payment offered to the customerVivint Solar Leadership will remain in contact with the customer and continue to assist as we see fit

Vivint Solar has attempted to contact the customer via telephone and via email on 12/8/ with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Vivint Solar spoke with the customer on 5/via phoneVivint Solar apologizes for the misunderstanding that occurred between the customer and the sales representativeOur contract terms are explicit and exist to ensure customers are aware of all terms listed thereinIn the event there are
miscommunications during the oral presentation between the sales representative and the customer, the contract is in place to ensure the customer is properly informed of the agreement they are entering intoThe customer is not billed by Vivint SolarThe customer entered into a Solar Purchase Agreement, and secured funds via a third party lenderVivint Solar is happy to look into the referral bonus inquiries given the customer can provide documented proof of the alleged promisesVivint Solar will help the customer gain access to their online account center for monitoring purposes

I talked to the customer on the phoneWe are working toward a resolution

Vivint Solar has reached out to the customer and is working on a resolution for the customer

Vivint Solar has spoken with the customer regarding their Damage ClaimThe customer has requested that Vivint Solar provide them with a copy of the approved scope of work, so they may review itVivint Solar has forwarded the customer the information they have requestedWe will continue to work with the customer regarding the Damage claim, and are prepared to have the approved contractor revisit the home for another assessment if necessary

Vivint Solar is working to add additional panels to the customers home to maximize the annual solar productionVivint Solar will contuine to work with the customer to address their concerns, within the terms of the Power Purchase Agreement.

Vivint Solar has spoken with the customer and we have resolved all matter to their satisfaction.

Vivint Solar has reached out to the customer, we have looked into compensating them for the time the system was downCustomer is not willing to accept money from Vivint Solar regarding compensationOnce the compensation is accepted billing will be able to credit the amount on the billing
account.

Vivint Solar has completed all reviews of the account and this has been passed on to the Utility company for permission to operateWe will remain in communication with the customer until they are able to operate the system

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We reached out to the customer and discussed their concernsWill continue to work with them and look into their billing issuesWe will continue to update the customer to resolve their areas of concern.

An electrical upgrade was performed by a third party contractor on the customer's main electrical panelThe contractor that performed the upgrade to the electrical panel met with the customer on September 25, 2016, two weeks after the upgrade was completedIt was determined by both the contractor
and the customer that there was no error with the upgrade performedA damage assessment from Vivint Solar was completed on January 26, and it was confirmed that there was no damage to the electrical panel that was upgraded. Vivint Solar is not at fault for the alleged damages pertaining to the customer's complaintTo date, Vivint Solar has not installed any Solar equipment on the customer's property

Vivint Solar spoke with the customer on 04/04/We informed the customer that we will look into their request, and will follow up with them again on 04/10/to provide them with an update