Vivint Solar

Vivint Solar does not guarantee Federal tax credit amountsInformation regarding the tax credit and where to obtain information regarding the tax credit was included in the Solar Purchase Agreement (SPA) as well as the loan documents sent to the customer by Mosaic

Vivint Solar has contacted the customerWe are currently working to resolve the customer's concerns.

Complaint: ***
I am rejecting this response because: How can they say "in the event that the customer overpaid"? Over the months of January, through May, 2017, I paid their company $in "estimated" bills. The system shut down on January 15, The company would have still been taking my money out of my checking account for "estimated" bills had I not stopped payment at the bank. I am also out $in Delivery and Service fees from my Electric Company. These fees were the reason that I signed up for solar power, so I could save that amount. This company has cost me almost $in fees and then the $paid directly to them. Then there is the fact that my system has not collected power so that I would have some excess, which helps with the winter electric bills. I am completely disgusted with this company. On top of all of that, two days after they "fixed" my system I received an e-mail from their technical support saying that my solar energy system wasn't "reporting properly". I called them and was told that it was a mistake. Then on Tuesday, August 29th I received an e-mail stating that if I didn't pay my seriously overdue bill, they would shut off my solar power !!!!! Are they just that much out of touch with each other?!?
Sincerely,
*** ***

Vivint Solar attempted to contact the customer to discuss their complaint via telephone on 11/2/2017, we were able to leave a voicemailAdditionally, we emailed the customer on 11/2/2017. Vivint Solar will continue to reach out to the customer regarding the complaint

The system was originally designed to cover 97% of the customer’s annually consumptionDuring the inspections a redesign had to be made in order to meet the electrical constraints of the homeThe system would have been sending more energy into the electrical panel then what it was capable of handlingThe system was then redesigned to cover 71% of the customer’s usage and signed off on at the point of install

Vivint Solar called the customer on 9/to address their concernsVivint Solar will be refunding any billing errors with invoices the customer has received to this pointVivint Solar will be providing additional compensation to the customer as goodwill.

I will accept after I receive compensation for all of my time that they wasted with THEIR errors
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Vivint Solar has spoken with the customer as of 5/and presented a resolution that was mutually agreed uponVivint Solar will continue forward with constant communication with the customer throughout the proposed resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was told that all of the top windows in front of the house will be replaced with Pella Windows to match the window that was damaged during installation. As long as this is the final resolution, I am satisfied
Sincerely,
*** ***

Customer was assigned to an agent and the agent got the UCC termination sent out to the customer's lender on October 21st

Vivint Solar has attempted to contact the customer via phone and email 2/We have verified that the customers system is actively producing, and reportingVivint Solar will continue to contact the customer in regard to their complaint

Vivint Solar has contacted the customer and informed her an appointment has been scheduled to address the system functionalityVivint Solar will continue to follow up to ensure the issue is resolved

We have reached out to the customer regarding her complaintShe informed us she is currently working with her Customer Success Manager on moving her account forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar reached out to the customer to discuss their concerns and explain the production and billing processThe customer may reach out anytime to our main customer service line at (877) 404-Vivint Solar will continue to work with the customer and provide faster resolutions.

Vivint Solar attempted to contact the customer by phone and email on 10/11/but was unable to get in touch with the customerVivint Solar will continue to reach out to the customer to resolve their concerns

Vivint Solar has attempted to reach this customerAfter researching the issue it appears that the customer's account manager has been in contact with them since the complaint was left and the solar project has been progressingWe have left a voicemail with manager information if further assistance
is required

The reasons for the failed inspection have been addressed and correctedThere is a remaining item of paperwork that has been requested by the city within which the solar system is permittedAs soon as this paperwork has been approved, the city will be ready to send the inspector back outAll parties involved have been made aware that this customer is a priority

Vivint Solar spoke with the customer on 06/19/17, regarding the complaintWe are currently in the process of working towards a satisfactory resolution with the customer