UnitedHealth Group

September 20, 2017 To Whom It May Concern: We are responding to this issue from *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be
responding directly to the *** *** to address their concerns. Sincerely, Consumer AdvocateMichelle N

I am responding to your recent correspondence regarding Ms***Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a
description of the complaint, I have responded directly to the enrollee in writingShould you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####Sincerely, Rhiannon F

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey have called me and resolved the issue in full

Due to the protection of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a description of the issue, we will respond directly to the enrolleeThank you,Brooklyn *** ###-###-####

August 4, To Whom It May Concern: We are responding to your recent correspondence dated, regarding *** *** Case ID # *** for Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to
you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Consumer Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the sender. Thank you

April 25, To Whom It May Concern: We are responding to your recent correspondence dated April 15, 2016, regarding Mr*** ***Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns
Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected], Mark LConsumer Advocate *** ** *** ***

This message is to confirm receipt of *** ***’s concernsThank you for bringing this matter to our attentionDue to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will
research and respond directly to Ms*** with the results of our investigationShould you have any questions or comments, please feel free to email us at [email protected]

February 21, To Whom It May Concern: We are responding to this issue from *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be
responding directly to the *** *** to address their concerns. Sincerely, Consumer AdvocateJules A

Initial Business Response /* (1000, 5, 2015/12/18) */
December 18,
Revdex.com
Attn: *** ***
South River Ridge Circle
Burnsville, MN
RE: *** *** :
Dear Ms***:
I am responding to your recent correspondence dated December 16, 2015, regarding
*** ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will respond directly to this member regarding this issue
Should you have any questions or comments, please feel free to call meI can be reached during business hours at *** ext ***
Sincerely,
Jeff ***
Consumer Affairs Advocate

(The consumer indicated he/she DID NOT accept the response from the business.)
UnitedHealthcare has not resolved the issues in my complaintWhen I contacted them they told me to keep waiting while they work out a resolution

January 03, 2017Revdex.com of Minnesota and North DakotaAttention: *** ***SRiver Ridge Cir.Burnsville, MN 55337Fax: ###-###-####Re: Revdex.com Complaint Case # ***Member: *** ***Plan Case Number: ***To Whom It May Concern:We are in receipt of your inquiry dated;
December 19, regarding your request forassistance from *** *** has been identified as a former member of our MedicareAdvantage Prescription Drug Plan (MAPD)This plan is regulated by the Centers for Medicare &Medicaid Services (CMS)Due to the protections of the Health Insurance Portability andAccountability Act (HIPAA), we are unable to respond directly to you regarding *** ***’sconcerns.United Healthcare has established an Agent Compliance Team that handles Sales Policy andOversightA producer review was submitted for the sales agent in question and will be handledwithin accordance of CMS regulationsIt is our position, and that of CMS, this process providesMedicare members with adequate recourse regarding any issues they may experience with theirsales agentWe want to assure you this matter will be investigated and resolved within the CMStimeframesAll agent complaints are not available for the public review and status information,and results may not be shared.Sincerely,Cliff ***Regulatory Complaints DepartmentUnitedHealthcare Medicare & [email protected]: ###-###-####

I am rejecting this response because:
I have not received anything in writing or contact from united health group regarding this issueThey have made no attempt to resolve this

To Whom It May Concern: We are responding to your recent correspondence dated June 27,2016, regarding *** ***. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your
letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected]. Sincerely,Mike D. Mike D.Consumer Advocate

Initial Business Response /* (1000, 5, 2016/03/03) */
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description
of the issue, we will be responding directly to the enrollee by the due date
Should you have any questions or comments, please feel free to call meI can be reached during business hours at 800-842-
Sincerely,
Linda S
Consumer Affairs Advocate

May 26, 2016Dear Ms***:I am responding to your recent correspondence dated May 25, 2016.Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. We required additional time to complete our investigation, but have issued a written response to be sent in today’s postal mailWe thank you for your patience while we worked to resolve this matter.Sincerely, Christine Q.Consumer Affairs Advocate

Revdex.com: The company contacted me last week and said my mothers name and address would be removed from their marketing material
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

This message is to confirm receipt of *** N ***'s concernsThank you for bringing this matter to our attentionDue to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we
will research and respond directly to Mr*** with the results of our investigationShould you have any questions or comments, please feel free to email us at [email protected]

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the
enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####

Initial Business Response /* (1000, 5, 2015/11/30) */
November 30,
To Whom It May Concern:
We are responding to your recent correspondence dated November 30, 2015, regarding *** *** Case # XXXXXXXX
Due to the protections of the Health Insurance Portability and Accountability
Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to email us at [email protected]
Sincerely,
Consumer Advocate
NOTICE: This communication *** contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt *** contain Protected Health Information that is privileged and confidentialProtected Health Information *** be used or disclosed in accordance with law and you *** be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.United Health has reviewed my claim information and has processed the claim as in-network as they had originally indicated