UnitedHealth Group

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Dear Ms [redacted] : I am responding to your recent correspondence dated June 15, 2015, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a description of the complaint, we will respond directly to [redacted] within business days Should you have any questions or comments, please feel free to call meI can be reached during business hours at [redacted] extension [redacted] Sincerely, Tiffany [redacted] Consumer Affairs Advocate Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) this matter require a verbal response and explanation A message was left for me by united health I returned the call and haven't heard anything since 6/24/I did get an email confirming my payment I would like to speak to a human,email is not an explanation of individual situations This matter in my opinion is not resolved Final Business Response / [redacted] (4000, 11, 2015/07/21) */ Dear Ms [redacted] : This is a follto further correspondence dated July 9, Calls have been placed to [redacted] to address her concerns Should you or Ms [redacted] have any questions regarding this matter, please call meI can be reached during business hours at [redacted] extension [redacted] Sincerely, Sincerely, Tiffany [redacted] Consumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the... enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####. Sincerely, Kylie D. Consumer Affairs Advocate [redacted]

Thank you for bringing this concern to our attentionDue to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com However, we will be responding directly to [redacted] ***to address their concerns

I am rejecting this response because: this was not an issue last year. You responded to BBB last year and didn't use HIPAA as an excuse. Just send the proof-of-purchase in the mail and I will be happy with that service. Thank you.

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####, ext [redacted] Sincerely, Christine Q.Consumer Affairs Advocate

A letter has been sent out to the member on October 25, Thank you,

Revdex.com:After doing my due diligence and thoroughly investigated this inconceivable problem of "losing" payments, misapplying payments, and changing premium amounts mid contract, I have come to the conclusion that United Healthcare had absolutely nothing to do with payments and postingThe Texas Healthcare Marketplace is the entity in which receives, posts and alters paymentsThe United Healthcare site shows to accept payments when in actuality it is Texas Marketplace I would like to state that United Healthcare and it's staff has gone above and beyond in making sure my doctors knew I had current coverage My only suggestion would be that United Healthcare somehow needs to make note on their statements and payment website that they, United Healthcare, are not the ones accepting and posting payments

I am rejecting this response because:
I have not received any communication from this company as of Friday 3/17/6p.mUntil a fair and reasonable recourse is made, I will reject this response

October 6, 2017 To Whom It May Concern: We are responding to this issue from *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be
responding directly to the *** *** to address their concerns. Sincerely, Consumer AdvocateJohn F

I am rejecting this response because:
United Health Care called me 2times and when I took time out of my busy day just like theirs, they didn't answerAlmost like an avoidance gameTheir reputation on the ethics with Briova is in humanThese people care less about my life, paying people's life or humanI agree with others stories and disagree with the respond of the Revdex.com. I do not accept the response made by the business to resolve this complaint*** ***

Initial Business Response /* (1000, 19, 2016/02/09) */
February 8,
Dear Ms***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the
complainant's correspondence and/or a description of the issue, we will be responding directly to the complainant
Should you have any questions or comments, please feel free to call meI can be reached during business hours at 800-842-2656, extXXXXXXX
Sincerely,
Christine **
Consumer Affairs Advocate
Initial Consumer Rebuttal /* (3000, 21, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not contacted me as of yet and the deadline for my response is near
Final Business Response /* (4000, 23, 2016/02/15) */
I am responding to your recent correspondence dated February 11, 2016, regarding Dr*** ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the provider's correspondence and/or a description of the issue, we will be responding directly to the enrolleeI assure you this concern is being reviewed by the necessary entities within UnitedHealthcareWe anticipate being able to respond by the required due dateThank you for your patience
Should you have any questions or comments, please feel free to call meI can be reached during business hours at 800-842-2656, extXXXXXXX
Sincerely,
Christine **
Consumer Affairs Advocate

I am rejecting this response because:
I HAVE NOT RECEIVED ANY RESPONSE FROM OPTUM RX OR UNITED HEALTHCARE TO DATE. MAY2,

August 30, 2016 To Whom It May Concern: We are responding to your recent correspondence dated August 30, 2016, regarding *** *** ***. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected]. Sincerely, Katie ***Consumer Advocate

I am rejecting this response because:
We are still discussing outside of the Revdex.com complaint interfaceAny relevant information will be posted later

Initial Business Response /* (1000, 5, 2015/10/08) */
RECEIVE BUSINESS RESPONSE : Due to the protections of the Health Insurance Portability and
Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the
enrollee's
correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at 800-
842-

To Whom It May Concern: We are responding to your recent correspondence dated April 11, 2017, regarding *** ***. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your
letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected]. Sincerely, Mike D. Mike D.Consumer Advocate

To Whom It May Concern;A resolution letter has been sent directly to the complainant

September 5, 2017 To Whom It May Concern: We are responding to this issue from *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be
responding directly to the *** *** to address their concerns. Sincerely, Consumer AdvocateMark L

refund is being deposited directly into member's bank account - Yvonne S- UHC Consumer Affairs

Initial Business Response /* (1000, 5, 2015/10/20) */
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description
of the issue, we will be responding directly to the enrollee
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of now they are trying to figure out why the payment did not post to their accountI have gave them tracing number from the bank, the date it was deduted from the bank , the amount and the transaction numberWaiting to see before I contact an attorney