UnitedHealth Group

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com. However, we will be responding directly to Mr*** to address their concerns.

Initial Business Response /* (1000, 5, 2016/03/02) */
March 2,
To Whom It May Concern:
We are responding to your recent correspondence dated March 1, 2016, regarding *** *** Case # XXXXXXXX
Due to the protections of the Health Insurance Portability and Accountability Act
(HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to email us at ***@optum.com
Sincerely,
Consumer Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidentialProtected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you

Complaint: ***
I am rejecting this response because:The letter United Health Care sent me said they would send a letter with their findings to me and the State of Wisconsin Office of the Commissioner of Insurance by March 2016. I have not received any letter and haven't heared from the State eitherThe letter from United was sent by Heather *** Regulatory Consumer Advocate
Sincerely,
*** *** ***

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the
enrollee.
Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####, ext***
Sincerely,
Christine Q
Consumer Affairs Advocate

Initial Business Response /* (1000, 5, 2015/06/17) */
June 17,
RE: ***:
Dear ***:
I am responding to your recent correspondence dated June 8, 2015, regarding ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),
I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at *** ext***
Sincerely,
***
Consumer Affairs Advocate

Optum Consumer Affairs *** *** *** ***
*** Minnetonka, MN www.optum.com August 29, To Whom It May Concern: We are responding to your recent correspondence dated August 17, 2016, regarding Ms*** *** Due to the
protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Mark L Consumer Advocate

Initial Business Response /* (1000, 5, 2016/03/04) */
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description
of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at 800-842-ext XXXXXXX
Sincerely,
Yvonne ***
Consumer Affairs Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidentialProtected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the
enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Ishtor B

December 2,
Revdex.com
Attn: Taylor ***
*** *** *** *** ***
*** ** ***
RE: Yujing **:
Dear Ms***:
I am responding to your recent correspondence dated November 30, 2015, regarding Yujing **
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will respond directly to this member regarding this issue
Should you have any questions or comments, please feel free to call meI can be reached during business hours at *** ext ***
Sincerely,
Jeff ***
Consumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am
unable to respond directly to you regarding these concernsSince your letter provided a copy of
the enrollee’s correspondence and/or a description of the issue, we will be responding directly
to
the enrollee.
Should you have any questions or comments, please feel free to call meI can be reached during
business hours at ###-###-####
Sincerely,
Jodi O
Consumer Affairs Advocate

Thank you for bringing this concern to our attentionA response will be submitted to NY Department of Financial ServicesMr*** will receive a response

I am responding to your recent correspondence regarding *** ***Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence
and/or a description of the complaint, myself and/or a representative from the claims team will be responding directly to the enrollee once we complete our investigationShould you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####Sincerely, Rhiannon F

September 25, 2017 To Whom It May Concern: We are responding to this issue from *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be
responding directly to the *** *** to address their concerns. Sincerely, Consumer AdvocateMark L

September 28, 2017 To Whom It May Concern: We are responding to this issue from *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we
will be responding directly to the *** *** to address their concerns. Sincerely, Consumer AdvocateKatie G

I am rejecting this response because:
It's been days, and I still have not received a letter I've left voicemails with Riannin and never got a call back As of today, 12/22, my balance is still a double premium instead of just December Please see attached photos showing evidence of my payments - Feb, March, April, May, June, July, Aug, Sept, Oct, Nov, and evidence of my start date of Feb I'm going to pay my December premium today 12/22, and if it's not applied to December, then my ER visit from 12/will not be covered That means as of January 1st, I will be pursuing a medical billing lawsuit for fraud There is not excuse as to why this happened, why it can't be fixed, and why I can't get a response from a human being It's basic math and start dates I spoke with Jimmy in billing today, and he opened up a ticket #*** to apply my incorrect January payment to the correct month of November He also told me that according to the Dashboard system, I do show a start date of February 1stExpediency is crucial as an ER bill will be heading towards United and it must legally be coveredI will continue to pursue this by any means necessary until it is legally resolved

To Whom It May Concern: Resolution is forthcoming and will be communicated directly to the complainant. Thank you

Dear Ms***:
I am responding to your recent correspondence dated April 21, 2016, regarding *** ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter
provided a description of the complaint, I contacted *** *** to discuss a possible resolution and will follwith *** *** within business days
Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####
Sincerely,
Tiffany ***
Consumer Affairs Advocate

Revdex.com:
I received a response from Mike *** of Optum Consumer Affairs who stated: "As you have identified the date of service March 25, 2016, was NOT due to an accident, I have taken the liberty of contacting the Optum number listed and advising a representative of thisThe claim will be processed and no further action is needed on your part."
I find this response to be satisfactory and you may close this complaint as resolved Thank you, Revdex.com, for your assistance with this matter

I am rejecting this response because:
United Healthcare has done nothing to help me resolve this issueClinical Pathology labs claimed they processed them correctly as well, so does the physician's officeThe lab tests I had done are preventative care- it was a woman's wellness examIt is not my fault someone messed up somewhereUnited healthcare has given me the run around for months telling me I need to handle itI've tried handling it, but because I don't have healthcare knowledge, I can't take care of itIsn't that what insurance companies are supposed to die? Handle the things their customers don't know how?

I am rejecting this response because:
I filled out and sent the form requested and am yet to receive a responseThe company has not reached out to me directly to tell me how much this procedure will costThey have not made a good faith effort to resolve this issue