UnitedHealth Group

February 21, To Whom It May Concern: We are responding to this issue from *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be
responding directly to the *** *** to address their concerns. Sincerely, Consumer AdvocateJules A

I am rejecting this response because: I am neither rejecting nor accepting the response. I realize that there are laws to protect an individual's privacy, but I'm not sure if anything is going to be done after the grievance procedure. Also, I think that since it takes
at least a month for any resolution, I think I should be compensated from January 1, on. *** ***

March 30, RE: *** ***: Dear *** ***: I am responding to your recent correspondence dated March 16, 2016, regarding *** ***Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding
these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Jenna BConsumer Affairs Advocate

Hello, Unfortunately, we are unable to locate a policy for him in our system.Please provide us with their member ID and contact informationYou can send the requested information toUnitedHealthcare*** *** *** *Minnetonka MN orFax the information to: ###-###-####After we receive
this information, we will investigate her issue.Thank you,Debby F

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Revdex.com regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be
responding directly to the enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####.Sincerely,Linda S.Consumer Affairs Advocate

February 12, 2018 To Whom It May Concern: We are responding to this issue from *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be
responding directly to the *** *** to address their concerns. Sincerely, Consumer AdvocateMike D

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I accept the business response I consider
the matter closed.Thanks to the Revdex.com for your assistance in this matter.Sincerely*** ** ***

I am rejecting this response because: Mark from UMR made contact on 1/20/to discus my issueWhile we discussed ways to resolve the issue, Mark never followed through on what he promised to doI made an additional call to his office on 1/27/17, where again he said he would resolve my issue, but yet again no action has been taken by UMRThis timeline is unacceptableAll I'm waiting for is a shipping bag that they said they will send, so I can return the items I did not order

March 8, 2018 Revdex.comAttn: *** ***South River Ridge CircleBurnsville, MN 55337 RE: *** ***/Case # ***: Dear Mr***: Thank you for your recent e-mail correspondence dated, March 7, 2018, regarding *** ***. Due to the
protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the complaint, we will respond directly to Mr*** regarding her concerns Should you have any questions or comments, please feel free to call me. I can be reached during business hours at ###-###-####. Sincerely,Jeff G.Consumer Affairs Advocate NOTICE: This communication may contain PRIVILEGED and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you

This message is to confirm receipt of Mr***'s concernsThank you for bringing this matter to our attentionDue to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will
research and respond directly to Mr*** with the results of our investigationShould you have any questions or comments, please feel free to email us at [email protected]

Initial Business Response /* (1000, 9, 2015/09/08) */
September 8,
*** ***
Mediation Coordinator
RE: *** ***
Dear *** ***
I am responding to your recent correspondence dated August 26, 2015, regarding *** ***
Due to the protections of the Health
Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at XXX-XXX-XXXX extXXXXXXX
Sincerely,
*** H
Consumer Affairs Advocate
Initial Consumer Rebuttal /* (3000, 11, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
This matter has NOT been resolvedWe have not received a check (as promised in an e-mail dated August 28, 2015)
Please see the attached correspondence
Thank you
*** ***
Final Business Response /* (4000, 14, 2015/09/15) */
September 15,
*** ***
Mediation Coordinator
RE: *** ***
Dear *** ***
I am responding to your recent correspondence dated September 10, 2015, regarding *** ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at XXX-XXX-XXXX extXXXXXXX
Sincerely,
*** H
Consumer Affairs Advocate

I am rejecting this response because:
Because the person I spoken too told me I will not get information or bill and I received a bill with the return envelop that I received yesterday

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Jenna BConsumer Affairs Advocate

March 23,
To Whom It May Concern:
We are responding to your recent correspondence dated March 22, 2016, regarding *** ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to email us at [email protected]
Sincerely,
Mark L
Consumer Advocate

June 16, 2016 To Whom It May Concern: We are responding to your recent correspondence dated June 16, 2016, regarding *** ***. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these
concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected]. Sincerely, Julie K.Consumer Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the
enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Hannah CConsumer Affairs Advocate

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com. However, we will be responding directly to *** ***to address her concerns

(The consumer indicated he/she DID NOT accept the response from the business.)
United Healthcare is not responding to this complaint as they hide behind HIPAAHIPAA has no such requirementI filed a public complaint and they should be held to account, publicly, for why they stubbornly refuse to follow their contract in spite of clear, obvious, and known medical evidence that the covered mesalamine drugs are not therapeutically equivalent to Pentasa due to different coating technologies

I am rejecting this response because:
See Attached rejection and HIPAA forms

Dear Ms***
I have sent a letter to the member on June 10, Please allow business days for receipt of correspondence
Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####
Sincerely,
Jodi O
Consumer Affairs Advocate