UnitedHealth Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI prefer a response in letter form not verbal PLEASE ADVISED UNITED HEALTH CARE A PREFER THEIR RESPONSE BY LETTER NOT BY TELEPHONE THANK YOU MS ***

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding
directly to the enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####. Sincerely, Cindy H.Consumer Affairs Advocate

May 16, To Whom It May Concern: We are responding to your recent correspondence dated May 16, 2016, regarding *** * ***Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince
your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected], Consumer Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the sender. Thank you

Initial Business Response /* *** 7, 2016/02/10) */
Check was issued to member on X-in the amount requested and mailed to address she provided to the UHC Finance Dept- Y *** UHC Consumer Affairs
Initial Consumer Rebuttal /* (3000, 9, 2016/02/11) */
Per a conversation with uhc on
X-the check should have got to me my 2-5-No check as of 2-I left a message for last contact this morning and have not heard anything yet so this complaint has not been resolvedThank you*** ***
Final Business Response /* (4000, 11, 2016/02/15) */
X-- left vm for *** to see if she received her mother's refund check yet - Y*** nUHC
Final Consumer Rebuttal /*
Bruce return my call today and indicates the check was mailed on the 4thI will give it a few more days thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I am dealing with them directly

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and a description of the issue, we will be responding directly to the
enrolleePlease be assured we are investigating this matter and will respond to the complainant, in writing, once we have completed our review Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####, extension *** Sincerely, Christine QConsumer Affairs Advocate

February 16, 2018 To Whom It May Concern: We are responding to this issue from *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be
responding directly to the *** *** to address their concerns. Sincerely, Consumer AdvocateMark L

Thank you for bringing these concerns to our attention and allowing us the opportunity to address the issueWe have responded directly to the reviewer Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####
Sincerely, Jodi OConsumer Affairs Advocate

January 16, 2018 Revdex.comAttn: *** ***South River Ridge CircleBurnsville, MN 55337 RE: *** ***/Case # ***: Dear Mr***: Thank you for your recent e-mail response dated, January 15, 2018, and received in our office January 16,
2018, regarding *** ***. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the complaint, we will respond directly to this member regarding his concerns Should you have any questions or comments, please feel free to call me. I can be reached during business hours at ###-###-####. Sincerely,Jeff G.Consumer Affairs Advocate NOTICE: This communication may contain PRIVILEGED and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you

Initial Business Response /* (1000, 10, 2015/11/03) */
Dear Ms***:
I am responding to your recent correspondence dated 10/12/regarding ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you
regarding these concernsHowever, we have contacted Mr*** and are working directly with him
Should you have any questions or comments, please feel free to call meI can be reached during business hours at***
Deborah L***, RN, LNCC
Initial Consumer Rebuttal /* (3000, 16, 2015/11/25) */
Consumer indicates the business failed to send direct response to themPlease contact consumer regarding the original caseThank you

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the
enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Angela DUHC M&V

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the
enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Ishtor BConsumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, I have responded directly to the member,
September 12, 2017. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Tanya FConsumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the
enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Jenna *** Consumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Revdex.com regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####.Sincerely,Linda S.Consumer Affairs Advocate

October 21, To Whom It May Concern: We are responding to your recent correspondence dated October 14, 2016, regarding Mr*** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to
you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Mark LConsumer Advocate

April 4,
Dear Ms***:
I am responding to your recent correspondence dated April 1,
I want to assure you that this matter is currently being investigated by the necessary business segments within UnitedHealthcarePlease be advised we anticipate being able to resolve this matter by April 11, 2016. We will issue our written response to the member once the matter is completely resolved
Sincerely,
Christine Q
Consumer Affairs Advocate

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com. However, we will be responding directly to *** *** to address their concerns

UnitedHealthcare values the privacy of our customers’ private health informationBased on the completed and compliant Health Information Portability and Accountability Act (HIPAA) form you provided to the Revdex.com, we are informing you that we have positively resolved this issue and
communicated with the member directlyWe thank you for providing us with the opportunity to address your concerns. Thank you, Megan ***

August 17, To Whom It May Concern: We are responding to your recent correspondence dated August 17, 2016, regarding *** ** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to
you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Katie *** Consumer Advocate