UnitedHealth Group

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding
directly to the enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at 800- *** ext *** Sincerely, Jodi O Consumer Affairs Advocate

August 15, To Whom It May Concern: We are responding to your recent correspondence dated, regarding Case ID # *** for *** * *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to
you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Consumer Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the sender. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2015/07/29) */
To Whom It May Concern:
We are responding to your recent correspondence dated July 23, 2015, regarding *** ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond
directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to email us at [email protected]
Sincerely,
Consumer Advocate

Due to the protection of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will respond directly to the enrollee

Initial Business Response /* (1000, 5, 2015/04/27) */
April 27,
RE: ***:
Dear ***:
I am responding to your recent correspondence dated April 24, regarding ***
Due to the protections of the Health Insurance Portability and
Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at *** ext ***
Sincerely,
***
Consumer Affairs Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidentialProtected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no idea what this response means, and I haven't been contacted by United Healthcare to resolve this issueI am not clear on what the next steps are according to this response - I would be happy to sign a release of information, should that be needed
Final Business Response /* (4000, 9, 2015/04/29) */
Hello,
This case is still under review by our companyWe will send the resolution to the member directly once it is obtained
Thank you,
***
Consumer Affairs

To Whom It May Concern:
Resolution is forthcoming and will be provided directly to the member/complainant
Thank you,

August 25, 2017 To Whom It May Concern: We are responding to this issue from *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be
responding directly to the *** *** to address their concerns. Sincerely, Consumer AdvocateMichelle N

This message is to confirm receipt of Ms***’s concernsThank you for bringing this matter to our attention Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will
research and respond directly to Ms*** with the results of our investigation. Should you have any questions or comments, please feel free to email us at [email protected]

May 25, Revdex.com Attn: *** *** South River Ridge Circle Burnsville, MN RE: *** ***: Dear Ms***: I am responding to your recent correspondence dated May 24, 2016, regarding *** ***Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the complaint, we have investigated the issue and responded directly to Mr*** upholding our prior determinationHe should allow 7-days to receive this information by mailShould you have any questions or comments, please feel free to call me. I can be reached during business hours at ###-###-####Sincerely, Jeff *** Consumer Affairs Advocate NOTICE: This communication may contain PRIVILEGED and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you

I am rejecting this response because:
United Healthcare has only acknowledged the receipt of complaint and no resolution is provided yet, hence, I can't accept it as a resolution

I am rejecting this response because:
It is unsatisfactory response UMR has been unhelpful during this entire process and this dates back to before I got the Revdex.com involved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have also sent this form in to the directed address of UHC, as listed on the attachment

I am responding to your recent correspondence dated November 7, 2017, regarding *** ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a description of
the complaint, I contacted *** *** directly to address her concerns*** *** can expect to receive follwithin business days
Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####
Sincerely,
Tiffany ***
Consumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the
enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####. Sincerely, Kylie D.Consumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to
you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the
issue, we will be
responding directly to the enrollee.
Should you have any questions or comments, please feel free to call meI can be reached during business hours at
###-###-####
Sincerely,
Jodi O
Consumer Affairs Advocate

Initial Business Response /* (1000, 5, 2015/09/21) */
September 21,
To Whom It May Concern:
We are responding to your recent correspondence dated September 21, , regarding ***
Case # ***
Due to the protections of the Health Insurance Portability and Accountability Act
(HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to email us at [email protected]
Sincerely,
Consumer Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to
which it is addressedIt may contain Protected Health Information that is privileged and confidentialProtected Health Information may be used or
disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health
Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of
the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify
the senderThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received NO information regarding my original complaint that you are handling
I have received no correspondence from united healthcare or optum Rx...or whoever is going to handle a response to my original complaint
Final Business Response /* (4000, 9, 2015/09/30) */
This case has been resolved a response was provided directly to the individual who submitted the concern
Thank you,
Consumer Advocate

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com. However, we will be responding directly to *** *** to address their
concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The money was deposited this morning as Ms*** promisedThanks to her and the Revdex.com for assisting with this matter

Initial Business Response /* (1000, 5, 2016/02/16) */
February 16,
To Whom It *** Concern:
We are responding to your recent correspondence dated February 16, 2016, regarding *** *** case # XXXXXXXX
Due to the protections of the Health Insurance Portability and Accountability
Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to email us at [email protected]
Sincerely,
Consumer Advocate
NOTICE: This communication *** contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt *** contain Protected Health Information that is privileged and confidentialProtected Health Information *** be used or disclosed in accordance with law and you *** be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you