UnitedHealth Group

July 28, To Whom It May Concern: We are responding to your recent correspondence dated, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Consumer Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidential Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Jenna [redacted] Consumer Affairs Advocate

UnitedHealthcare has completed our review and communicated our response to our member If the member chooses to share their personal health information with the Revdex.com, federal regulations require that we obtain the member’s written permission Therefore, the attached authorization form must be completed and returned to UnitedHealthcare [redacted]

September 7, To Whom It May Concern: We are responding to your recent correspondence dated September 7, 2016, regarding Case ID # [redacted] for [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Consumer Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidential Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you

I am rejecting this response because: a guy named Williams is looking into this but haven't heard of a new issue or anything for the rewards card Just that basically he is looking into this matter Until I have some sort of tracking number or prepaid card adding upto what I've walked I will continue to reject their response And I have spoken to omni the place they get gift cards and have been told by them mid November a card was issued

Thank you for bringing this concern to our attentionDue to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.comHowever, we will be responding directly to Ms [redacted] to address their concerns

I am rejecting this response because I haven't received any correspondence from them and they have not reimbursed me for the prescription I had to pay for out of pocketMy employer chose them as our prescription insurance provider and they are not providing benefits in a timely manner

We are continuing to work with Mr [redacted] regarding his concernsThe enrollee was contacted by a benefit expert notifying him that we are working to resolve his issue Thank you,Brooklyn [redacted]

To whom it may concern: Contact has been made directly with the complainant to provide resolutionThank you,Consumer Advocate

May 16, 2016To Whom It May Concern:We are responding to your recent correspondence dated May 16, 2016, regarding [redacted] ***.Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to email us at [email protected],Katie [redacted] Consumer Advocate [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meprovding that UHC will work with me to resolve this issue I will accept

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the complaint, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at [redacted] Sincerely, Jodi O Consumer Affairs Advocate

To whom it may concern: Resolution is forthcoming; contact will be made directly to the complainant Consumer Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWell, no exactlyIt looks like United Health will not deal with the Revdex.comI would like to keep my options open in terms of getting help from you if I need itUnited Health has not helped me yet and I don't expect they will now.Thank you

May 18, To Whom It May Concern: We are responding to your recent correspondence dated May 17, 2016, regarding Case ID # [redacted] for [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to email us at [email protected], Consumer Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidential Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you [redacted]

November 13, To Whom It May Concern: We are responding to this issue from [redacted] *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be responding directly to the [redacted] to address their concerns Sincerely, Consumer AdvocateAlly A

Initial Business Response / [redacted] (1000, 8, 2015/06/29) */ I am responding to your recent correspondence regarding Kathleen ***Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Revdex.com regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will be responding directly to the enrollee once the matter is completely resolvedI want to assure you that this matter is currently being investigated by the claims team within UnitedHealthcare Sincerely, Rhiannon F Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one has bothered to contact me on behalf of United Healthcare, as is the crux of the problemIt is ridiculois that each and every month for years on end my healthcare premiums are paid but I can't get a covered expense paid, nor can I get anyone to answer my questions

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, I have responded directly to the member, November 16, Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####Sincerely, Tanya F.Consumer Affairs Advocate

Optum Consumer Affairs responded to [redacted] inquiry on Thursday, March 1st and this issue has been resolved favorably

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ February 9, To Whom It May Concern: We are responding to your recent correspondence dated February 8, 2016, regarding [redacted] *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Katie [redacted] Consumer Advocate