UnitedHealth Group

Initial Business Response / [redacted] (1000, 10, 2015/09/11) */ Unfortunately, we are unable to locate a policy for her in our systemPlease provide us with her member id# and contact informationYou can send the requested information to: UnitedHealthcare Bren Road E Minnetonka MN Or fax it to: 952-936- After we receive this information, we will investigate her issue Thank you, Debby [redacted] Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/25) */ Per email with the consumer: "this case is not closed as resolvedI am out of country right now, to reach out and resolve the complaint, please email me at: [redacted] @gmail.com" Final Business Response / [redacted] (4000, 20, 2015/10/13) */ October 13, RE: [redacted] : Dear [redacted] I am responding to your recent correspondence dated October 5, 2015, regarding [redacted] Please be advised that her issue is being thoroughly reviewed, and we do have her email address on file to communicate resolutionWe are still currently reviewing and will provide follow up shortly Should you have any questions or comments, please feel free to call meI can be reached during business hours at 800-842-extXXXXXXX Sincerely, Jenna [redacted] Consumer Affairs Advocate Final Consumer Response / [redacted] (3000, 22, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response does not include a resolutionI have already contacted herThe response does not acknowledge my complaint

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ August 31, To Whom It May Concern: We are responding to your recent correspondence dated August 31, 2015, regarding Donna Nash Case # Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Consumer Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidentialProtected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at XXX-XXX-XXXX extXXXXXXX Sincerely, [redacted] H Consumer Affairs Advocate

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Dear MsKeate: I am responding to your recent correspondence dated September 14, 2015, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a description of the complaint, we will respond directly to [redacted] within business days Should you have any questions or comments, please feel free to call meI can be reached during business hours at 800-842- Sincerely, Tiffany [redacted] Consumer Affairs Advocate

Initial Business Response / [redacted] (1000, 10, 2015/10/05) */ I am responding to your recent correspondence dated October 4, 2015, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at 800-343-extension XXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They called to ask if I wanted a visit and did not mention the gift cardTherefore I do not accept their response

Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ Per Fax from the business: Dear Ms [redacted] Thank you for your letter dated February 22, 2016, on behalf of Mr [redacted] and his son, [redacted] Due to privacy concerns, we are unable to provide more detailed information to you without a signed Authorization to Disclose Information from Mr [redacted] However, we have responded directly to Mr [redacted] addressing his concerns Should you require additional information please feel free to contact me by phone at (XXX) XXX-XXXX, ext XXXXX or at [redacted] @UnitedHealthOne.com Sincerely, Amanda [redacted] Senior Appeals Representative Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/04) */ The consumer indicated that he/she ACCEPTED the business response

I am rejecting this response because: I've tried calling twice and no one called me back The claims are still NOT being paid by United Health I've been fighting this battle with United for months now and every time, I get a "we don't know why the claims are like this we will reprocess it again" and the same thing happens over and over

Revdex.com: The company called me directly and advised they have adjusted the outstanding balance of $leaving my account with zero outstanding charges Thank you for your help Revdex.com! - L [redacted]

I am rejecting this response because: Although they say that will contact me, there has been NO attempt to do so

November 20, To Whom It May Concern: We are responding to this issue from [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be responding directly to the [redacted] to address their concerns Sincerely, Consumer AdvocateMike D

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meUnited Health Care has had a team member reach out to me at 12:15PM today and is working on a solution to this matter

Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ written response sent to member advising of premiums due along with explanations

Hello, Thank you for bringing this concern to our attentionDue to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com However, we will be responding directly to Mr [redacted] to address their concerns Sincerely, Optum Consumer Affairs

UnitedHealthcare has resolved this matter with the complainantDue to no HIPPA release we can't release any further information on this matter

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### ext XXXXX Sincerely, Jodi O Consumer Affairs Advocate

March 15, To Whom It May Concern: We are responding to this issue from [redacted] *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be responding directly to the [redacted] to address their concerns Sincerely, Consumer AdvocateJules A

November 16, To Whom It May Concern: We are responding to your recent correspondence dated November 8, 2016, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to email us at [email protected], Katie [redacted] Consumer Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Cindy HConsumer Affairs Advocate

A Written Response has been sent

March 15, To Whom It May Concern: We are responding to this issue from [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be responding directly to the [redacted] to address their concerns Sincerely, Consumer AdvocateMike D