UnitedHealth Group

Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ November 12, To Whom It [redacted] Concern: We are responding to your recent correspondence dated November 12, 2015, regarding [redacted] # XXXXXXXX Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Consumer Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidentialProtected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you

Unfortunately, we are unable to find a policy for her in our system Please provide us with her member number and contact information You can send the requested information to: UnitedHealthcare [redacted] **Minnetonka MN Or they can fax the information to: ###-###-#### Once we receive the information, we will investigate her issue.Thank you,Debby F - Consumer Affairs Department

March 14, RE: [redacted] : Dear [redacted] ***: I am responding to your recent correspondence dated March 14, 2016, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at [redacted] ext [redacted] Sincerely, Jenna B Consumer Affairs Advocate

I am rejecting this response because: I have received nothing from United Healthcare Group

UnitedHealthcare will be working directly with the member to resolve this issue

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ September 29, To Whom It May Concern: We are responding to your recent correspondence dated September 29, 2015, regarding [redacted] Case # [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Consumer Advocate

7-26-- left voice mail for member advising check will be mailed this week and to call me if he doesn't receive it by next week - Y [redacted] UHC Consumer Affairs

To Whom It May Concern: We are responding to your recent correspondence dated May 23, 2017, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Mike D Mike DConsumer Advocate

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ September 11, RE: [redacted] Dear Ms [redacted] I am responding to your recent correspondence dated September 9, 2015, regarding Janice *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at XXX-XXX-XXXX, extXXXXXXX Sincerely, Christine [redacted] Consumer Affairs Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidentialProtected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you Initial [redacted] Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The [redacted] indicated he/she DID NOT accept the response from the business.) I feel my complaint stands on its merits as writtenAs of this date, they have not respondedIt is my belief they are intentionally trying to avoid paying a legitimate claim Final Business Response / [redacted] (4000, 13, 2015/09/23) */ September 23, RE: Enrollee ID: XXXXXXXXX Enrollee Name: Janice [redacted] Dear MsKeate: I am responding to your recent correspondence dated September 22, 2015, regarding Janice *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsThank you for bringing the additional feedback to our attentionAs indicated previously, we will be responding directly to the enrollee I want to assure you that this matter is currently being investigated by the necessary business segments within UnitedHealthcarePlease be advised that due to the complexity of this investigation, we anticipate being able to resolve this matter by September 29, We will inform the member once the matter is completely resolved Sincerely, [redacted] Q [redacted] Advocate NOTICE: This communication [redacted] contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt [redacted] contain Protected Health Information that is privileged and confidentialProtected Health Information [redacted] be used or disclosed in accordance with law and you [redacted] be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you Final [redacted] Response / [redacted] (3000, 15, 2015/09/24) */ (The [redacted] indicated he/she DID NOT accept the response from the business.) They have yet to reply to my complaint, proving that the heartless and soulless individuals who make up this immoral company does not even have enough integrity to acknowledge when they have screwed up

Thank you for bringing this concern to our attentionDue to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com However, we have responded directly to Ms [redacted] to address her concerns

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee The letter will be going out to the member on July 1, Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Yvonne [redacted] Consumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrolleeShould you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####Sincerely, Kylie Consumer Affairs Advocate

Date June 23, To Whom It May Concern: We are responding to your recent correspondence dated June 23, 2016, regarding [redacted] Case ID # [redacted] for Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Consumer Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidential Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you

June 6, To Whom It May Concern: We are responding to your recent correspondence dated June 6, 2016, regarding Case ID # [redacted] for [redacted] *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Consumer Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidential Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you

March 22, Revdex.com Attn: [redacted] South River Ridge Circle Burnsville, MN RE: [redacted] : Dear Ms***: I am responding to your recent correspondence dated March 15, 2016, regarding [redacted] *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will respond directly to this member regarding this issue Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Jeff [redacted] Consumer Affairs Advocate

Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ December 10, Revdex.com of Minnesota and North Dakota Attention: [redacted] ***, Mediation Coordinator SRiver Ridge Cir Burnsville, MN RE: [redacted] Dear Ms***: I am responding to your recent correspondence dated 12/9/2015, regarding [redacted] *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at [redacted] Sincerely, Linda S Consumer Affairs Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidentialProtected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received no correspondence from United Healthcare regarding my complaintI am consequently unable to respond yes or noIn the meantime I have received just last week another demand for a payment Outrage! Final Business Response / [redacted] (1000, 20, 2016/01/20) */ ***Document Attached [redacted] UnitedHealthcare has completed our review and communicated our response to our memberIf the member chooses to share their personal health information with the Revdex.com, federal regulations require that we obtain the member's written permissionTherefore, the attached authorization form must be completed and returned to UnitedHealthcare

Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ June 30, RE: [redacted] Dear Ms [redacted] : I am responding to your recent correspondence dated June 22, 2015, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at [redacted] , ext [redacted] Sincerely, Christine Q Consumer Affairs Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidentialProtected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you

7-15-- a written response is being mailed to the member today from UHC Consumer Affairs - Yvonne [redacted] - CA Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####Sincerely, Cindy HConsumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Kylie DConsumer Affairs Advocate