UnitedHealth Group

July 12, To Whom It May Concern: We are responding to your recent correspondence dated June 27, 2016, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Katie [redacted] Consumer Advocate

Initial Business Response / [redacted] (1000, 10, 2016/02/04) */ Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at 800-842- Sincerely, Linda [redacted] Consumer Affairs Advocate Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/02/12) */ The consumer indicated that he/she ACCEPTED the business response

Dear Ms***: I am responding to your recent correspondence dated March 02, 2016, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a description of the complaint, we responded directly to [redacted] on March 11, Should you have any questions or comments, please feel free to call meI can be reached during business hours at [redacted] Sincerely, Tiffany [redacted] Consumer Affairs Advocate

I am rejecting this response because:This is a bt answer with the HIPAA and they never contacted me , they ALWAYS do this kind of stuff and give you the run aroudn

September 30, Revdex.com Attn: [redacted] South River Ridge Circle Burnsville, MN RE: [redacted] ***: Dear Ms [redacted] : I am responding to your recent correspondence dated September 26, 2016, regarding [redacted] *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns Since your letter provided a copy of the enrollee’s correspondence and/or a description of the complaint, we have respond directly to this member regarding this issueHe reports the issue has been resolved Should you have any questions or comments, please feel free to call me I can be reached during business hours at ###-###-#### Sincerely, Jeff [redacted] Consumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Jenna BConsumer Affairs Advocate

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ October 20, Revdex.com of Minnesota and North Dakota Attention: Taylor Keate, Mediation Coordinator SRiver Ridge Cir Burnsville, MN RE: [redacted] Dear MsKeate: I am responding to your recent correspondence dated 10/19/2015, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at 952-936- Sincerely, [redacted] Seifert Consumer Affairs Advocate Final Business Response / [redacted] (1000, 7, 2015/10/29) */ Per Faxed Information from the business: "Thank you for you letter dated October 19, 2015, oh behalf of Mr [redacted] Due to privacy concerns, we are unable to provide more detailed information to you without a signed Authorization to Disclose Information from Mr [redacted] However, We have responded directly to Mr [redacted] addressing his concerns Should you require additional information please feel free to contact me by phone at (XXX) XXX-XXXX ext XXXXX or at [redacted] @unitedhealthone.com Sincerely, Robbin [redacted] Senior Appeals Representative

April Rwith UBS called member on 4-06-and set up his EFT to start on 5-01-- issue is closed

January 7, RE: [redacted] , Daniel: Dear Taylor ***: I am responding to your recent correspondence dated January 6, 2016, regarding MrDaniel [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at [redacted] ext [redacted] Sincerely, Jenna B Consumer Affairs Advocate

I am rejecting this response because: My complaint does not fall under the Health Insurance Portability and Accountability ActUnitedHealth Group is being deceitful once againThe complaint was over UnitedHealth Group's placing prescription refills on hold until the customer listened to a sales pitch for OptimumRX Mail Delivery ServicesUnitedHealth Group owns OptimumRX Mail Delivery ServicesThe person who contacted me to resolve the issue actually ended up trying to push the serviceAgain, this was during the resolution callClassless, UnitedHealth Group

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided acopy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####.Sincerely,Ishtor B.Consumer Affairs Advocate

Initial Business Response / [redacted] (1000, 8, 2015/09/09) */ September 9, Taylor Keate Mediation Coordinator RE: [redacted] Dear [redacted] I am responding to your recent correspondence dated August 25, 2015, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at XXX-XXX-XXXX extXXXXXXX Sincerely, [redacted] H Consumer Affairs Advocate Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/09/18) */

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, I have already responded directly to the enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Rhiannon FConsumer Affairs Advocate

This message is to confirm receipt of Ms [redacted] 's concernsThank you for bringing this matter to our attention Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will research and respond directly to Ms [redacted] with the results of our investigation Should you have any questions or comments, please feel free to email us at [email protected]

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ May 21, Revdex.com Attn: [redacted] South River Ridge Circle Burnsville, MN RE: [redacted] : Dear Ms [redacted] : I am responding to your recent correspondence dated May 15, 2015, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will respond directly to this member regarding this issue Should you have any questions or comments, please feel free to call meI can be reached during business hours at [redacted] ext [redacted] Sincerely, [redacted] Consumer Affairs Advocate

This message is to confirm receipt of [redacted] 's concernsThank you for bringing this matter to our attentionDue to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will research and respond directly to Ms [redacted] with the results of our investigationShould you have any questions or comments, please feel free to email us at [email protected]

October 20, 2016 To Whom It May Concern: We are responding to your recent correspondence dated October 19, 2016, regarding [redacted] . Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond... directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected]. Sincerely, Katie [redacted] Consumer Advocate

I am rejecting this response because:Hippa has nothing to do with this No claims could be sent They could not fix it They refused to stop billing me They sent me to collection after I had made on time payments for year

I am rejecting this response because: as you can see United Healthcare continues to be obstructive, unhelpful, and avoids resolving the matterUnited Healthcare refuses to tackle the issue and merely sends standard form letters that does not address the complaints we have raised

Hello, Please be advised that I spoke with Mr [redacted] todayDue to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee Thank you