UnitedHealth Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. We spoke, my concerns were heard and the information I needed was provided to me

I am rejecting this response because: they said they would contact me in your message but they still haven't contacted me by phone or emailPlease reach out to them to get them to tell me the date by when they will actually contact me

I am responding to your recent correspondence dated January 31, regarding *** ***. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of
the enrollee’s correspondence and/or a description of the issue, we have responded directly to the enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Rhiannon FConsumer Affairs Advocate

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com. However, we have responded directly to *** ***to address his concerns.
An e-mail went out today to provide more detail to himThank you

August 7, 2017 To Whom It May Concern: We are responding to this issue from *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be
responding directly to the *** *** to address their concerns. Sincerely, Consumer Advocate Mark L

February 26, 2018 To Whom It May Concern: We are responding to this issue from *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be
responding directly to the *** *** to address their concerns. Sincerely, Consumer AdvocateMichelle N

December 7, 2017 To Whom It May Concern: We are responding to this issue from *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be
responding directly to the *** *** to address their concerns. Sincerely, Consumer AdvocateMark L

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com. However, we will be responding directly to *** *** to address their concerns

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the
enrollee Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Tanya FConsumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the
enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####. Sincerely, Nichole L.Consumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to
you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the
issue, we will be responding directly
to the enrollee.
Should you have any questions or comments, please feel free to call meI can be reached during business hours at
###-###-####
Sincerely,
Jodi O
Consumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the
enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at ***
Sincerely,
Linda S
Consumer Affairs Advocate

A written response is being sent to Mr*** today, July 12, - Yvonne ***, UHC Consumer Affairs

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding
directly to the enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ***
*** *** *** Sincerely, Jodi O Consumer Affairs Advocate

This complaint has been resolved favorably with the member in May 2016. Please close as resolved. Thank you

February 12, 2018 To Whom It May Concern: We are responding to this issue from *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will
be responding directly to the *** *** to address their concerns. Sincerely, Consumer AdvocateJules A

Initial Business Response /* (1000, 5, 2015/05/21) */
May 21,
Revdex.com
Attn: *** ***
South River Ridge Circle
Burnsville, MN
RE: *** ***:
Dear Ms***:
I am responding to your recent correspondence dated May 12, 2015, regarding ***
***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will respond directly to this member regarding this issue
Should you have any questions or comments, please feel free to call meI can be reached during business hours at *** ext ***
Sincerely,
***
Consumer Affairs Advocate
Initial Consumer Rebuttal /* (3000, 7, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A major part of my complaint is one of Policy by United HealthI want to know why the company's Policy allowed an internal customer service representative to hang up on a client, and not call them back
I also demand to know why policy would allow for what appears to me to be anti-competitive behavior, by forcing unnecessary paperwork on medical service providers (doctors)
I advice United Health to comment with only anonymous information - and provide no specifics as to my particular case or situation
A blanket response that the company hides behind the HIPAA compliance requirements does not take away its duty to its customers and organizations such as Revdex.com
Final Business Response /* (4000, 9, 2015/06/01) */
June 1,
Revdex.com
Attn: *** ***
South River Ridge Circle
Burnsville, MN
RE: *** ***:
Dear Ms***:
I am responding to your recent correspondence dated May 27, 2015, regarding *** ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, a response was issued directly to Mr ***, dated May 27,
Should you have any questions or comments, please feel free to call meI can be reached during business hours at *** ext ***
Sincerely,
***
Consumer Affairs Advocate

I am rejecting this response because:
This is not a resolution

To Whom It May Concern: We are responding to your recent correspondence dated October 31, 2016. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concernsSince your letter provided a copy of the complainant and/or a description of the issue, we will be working directly with the enrollee to remove their number from our call programs. We will be responding directly to the complainant. Should you have any questions or comments, please feel free to email us at [email protected]. Sincerely, Optum Consumer Affairs

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com. However, we will be responding directly to Chase Slusher to address their concerns