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UnitedHealth Group Reviews (723)

(The consumer indicated he/she DID NOT accept the response from the business.)
Ms *** did indeed telephone me on the afternoon of 11th March She explained that she was representing United Healthcare Corporate Office Consumer AffairsShe took time to understand the depth and detail of my complaint, together with the intolerable experience since January to-dateThere is no current resolution and Ms*** was aiming to speak with the Leadership Team of United Healthcare as a result of our telephone discussion on Friday 11th March I am awaiting a resolution from Ms*** following her investigation of my case, and her discussion with decision ma*** leadershipSincerely, *** ***

Initial Business Response /* (1000, 7, 2015/12/21) */
To Whom It May Concern:
We are responding to your recent correspondence dated 12/10/2015, regarding ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond
directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to email us at [email protected]

May 12, To Whom It May Concern: We are responding to your recent correspondence dated May 12, 2016, regarding *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these
concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected], Consumer Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the sender. Thank you

August 23, Revdex.com SRiver Ridge Circle Burnsville, MN Fax: ###-###-#### Re: Revdex.com Complaint Case #*** Member: *** *** Plan Case Number: *** To Whom It May Concern: We are in receipt of your inquiry dated; August 21, regarding your request
for assistance from *** *** has been identified as a member of our Medicare Advantage Prescription Drug Plan (MAPD)This plan is regulated by the Centers for Medicare & Medicaid Services (CMS)Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding *** ***’s concernsSince your letter included a copy of the enrollee’s correspondence and/or a description of the complaint, we will be responding directly to the enrollee regarding their concernsUnited Healthcare has established an appeal and grievance resolution process in accordance with CMS regulationsIt is our position, and that of CMS, this process provides Medicare members with adequate recourse regarding any issues they may experience with their coverage, or any other services they received in connection with benefits provided by usWe want to assure you this matter will be investigated and resolved within the CMS timeframesWe have forwarded this complaint to our Appeal & Grievances Department so they can provide a written response to the complainantIf you wish to find out additional information regarding how this complaint is resolved, you will need to contact Ms*** directlyPlease note that grievances take up to calendar days and appeals can take up to calendar daysSincerely, LaShon *** Regulatory Complaints Department UnitedHealthcare Medicare & Retirement

This has been resolved favorablyMr *** was contacted on April 20, confirming resolution

November 6, 2017 To Whom It May Concern: We are responding to this issue from *** *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be
responding directly to the *** *** *** to address their concerns. Sincerely, Consumer AdvocateMark L

This message is to confirm receipt of Mr*** ***’s concernsThank you for bringing this matter to our attention Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever,
we will research and respond directly to Mr*** with the results of our investigation. Should you have any questions or comments, please feel free to email us at [email protected]

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding
directly to the enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Cindy HConsumer Affairs Advocate

Initial Business Response /* (1000, 5, 2015/05/28) */
May 28,
RE: ***
Dear Ms***:
I am responding to your recent correspondence dated May 27, 2015, regarding ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I
am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at ***, ext***
Sincerely,
***
Consumer Affairs Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidentialProtected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not yet contacted me to resolve this issueAlso, by me complaining to the Revdex.com I gave them the right to respond through the Revdex.comTheir website still states that Dr *** w Bay area OBGYN is on my Compass select planThey still have not corrected this in their system and yet they deny my claim because they say he is not in networkThey should check their own website! When I call them they also still tell my over the phone that *** is in networkThey need to pay these bills and allow me to continue to see my Doctor I have seen for over years
Final Business Response /* (4000, 9, 2015/06/02) */
June 2,
RE: ***
Dear Ms***:
I am responding to your recent correspondence dated May 29, 2015, regarding ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Please be assured we will respond to the enrollee in writing after we have completed our investigation of her concerns
Should you have any questions or comments, please feel free to call meI can be reached during business hours at ***, ext***
Sincerely,
NAME
Consumer Affairs Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidentialProtected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you

(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have personal health information in this complaintPlease don't try to side track my issue.Give my check for $200, from which $is related to my gym reimbursement and $is for the delay and putting me
through this stress
Again, I request Revdex.com to keep this complaint open and I have all the supporting documentation to be eligible for the $gym reimbursement
If united health care and optum does act promptly, I will be forced take further legal action
Please don't try to miss use HIPPA act and side track or close my issue

September 26, 2017 Revdex.com of MN and NDSRiver Ridge CircleBurnsville, MN 55337 Re: *** *** I am responding to your recent correspondence dated September 25, 2017, regarding Mr***
***. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Ex***. Sincerely,Yvonne S.Consumer Affairs Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the
enrollee.Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####.Sincerely,Ishtor B.Consumer Affairs Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Follow up: I appreciate your assistance and the problem has been resolvedThe business contacted me and the letter was mailed. *** ***

Initial Business Response /* (4000, 21, 2015/07/17) */
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description
of the issue, we responded directly to the complainant on June 5,
Should you have any questions or comments, please feel free to call meI can be reached during business hours at *** ext ***
Sincerely,
Rhiannon F
Consumer Affairs Advocate

I am rejecting this response because:John has called twice and I returned his call today I have rejected his offer and he is taking my concerns to his boss Thank you!

Spoke with member 9-20-and she confirmed she received the requested information on 9-18-before this complaint was received from the Revdex.com by UnitedHealthcare Consumer Affairs - Yvonne S- Consumer Affairs

Initial Business Response /* (1000, 5, 2015/12/04) */
December 4,
RE: *** ***:
Dear *** ***
I am responding to your recent correspondence dated December 1, 2015, regarding *** ***
Due to the protections of the Health Insurance Portability and
Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at 800-842-extXXXXXXX
Sincerely,
Jenna **
Consumer Affairs Advocate
Initial *** Rebuttal /* (2000, 7, 2015/12/17) */
The customer indicated that he/she accepted the business response
*We will be in contact with Jenna to pursue the rest of the refunds

Initial Business Response /* (1000, 5, 2015/04/20) */
April 20,
RE: ***:
Dear ***:
I am responding to your recent correspondence dated April 13, 2015, regarding ***
Due to the protections of the Health Insurance Portability and Accountability Act
(HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at *** ext***
Sincerely,
***
Consumer Affairs Advocate

I am rejecting this response because:
I spoke with a customer service rep on 4-20-and at first he said we didn't have a second claim and the only one he had was declined because we didn't provide the requested information Then he went on to tell me that our account didn't have any available funds and that our account had been "CLOSED." Needless to say, I truly lost my composure and flew hot It was then that I told him that I had turned the matter over to the Revdex.com and a claim was in process His tune then changed and the phone started making strange noises He repeatedly asked for another phone number to "call me back" on I've fell for that trick too many times with these snakes beforeThey never call you back!!! I refused I told him to just tell me the status of my 2nd claim with them He FINALLY told me that THREE checks had been processed totaling the $2,that is the balance in our Flexible Spending account I told the guy that it was fine that the checks had been 'processed' but WHEN were they mailed He told me that the checks were mailed as son as they were 'processed.' He told me that we should be receiving the checks in to days This is their top response.As of yesterday, 4-27-17, we have received NOTHING from United Healthcare I'm not releasing my claim until I receive ALL of my FSA money AND the checks clear!!!!i truly hope the checks show up soon and I can be DONE with these cheating snakes!!! The money they have is OUR MONEY that was withheld from my husband's FEDERAL PAYROLL check I have never dealt with an outfit that is is as disorganized and that plays the same routine tricks on the people that are trying to get their money as this outfit does!!! They need to be shut down!!

October 31, To Whom It May Concern: We are responding to your recent correspondence dated October 28, 2016, regarding *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond
directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Mark LConsumer Advocate

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Address: Consumer Affairs 9900 Bren Road East MN008-T615, Minnetonka, Minnesota, United States, 55343

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