UnitedHealth Group

This message is to confirm receipt of Ms. [redacted]’s concerns. Thank you for bringing this matter to our attention.   Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concerns. However, we will...

research and respond directly to Ms. [redacted] with the results of our investigation.    Should you have any questions or comments, please feel free to email us at [email protected].

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the...

enrollee.  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.Sincerely,Nichole L.Consumer Affairs Advocate

Initial Business Response /* (1000, 5, 2015/12/11) */
December 11, 2015
To Whom It May Concern:
We are responding to your recent correspondence dated December 11, 2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we...

are unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to email us at [email protected].
Sincerely,
Consumer Advocate
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
The customer indicated that he/she accepted the business response.

November 13, 2017   To Whom It May Concern: We are responding to this issue from [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concerns. However, we will be...

responding directly to the [redacted] to address their concerns.   Sincerely,  Consumer AdvocateAlly A.

Hello, Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com.  However, we will be responding directly to [redacted] to address their...

concerns. Thank you.  Optum Consumer Affairs

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com.  However, we will be responding directly to Mr. [redacted] to address their concerns.

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, I have responded directly to the member,...

November 16, 2017.   Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####. Sincerely,   Tanya F.Consumer Affairs Advocate

I am rejecting this response because:
I not neither received a response, nor the ordered prescription material.  I would request you post the complaint.

Hello,
 
Please review the attached response.
 
Sincerely,
 
Travis [redacted]
Regulatory Complaints Department

(The consumer indicated he/she DID NOT accept the response from the business.)
I have received no response to date and was not told I had the right or responsibility to enter any grievance process.

Initial Business Response /* (1000, 5, 2016/01/28) */
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a...

description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at XXX-XXX-XXXX ext. XXXXXXX.
Sincerely,
[redacted] H.
Consumer Affairs Advocate

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com.  However, we will be responding directly to Ms. [redacted] to address their concerns.

Initial Business Response /* (1000, 8, 2015/06/24) */
To Whom It May Concern:
We are responding to your recent correspondence dated June 11, 2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond...

directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to email us at [email protected].
Sincerely,
Consumer Advocate
Initial Consumer Rebuttal /* (2000, 10, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I understand that due to HIPAA laws they are unable to respond but I have received no phone call or correspondence from them. I finally did receive my medication. You'd think a customer service Manager would want to take the time to contact me now...figures.

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com.  However, we will be responding directly to Mr. [redacted] to address their concerns.

A written response was mailed to the member on 9-28-17 addressing his issues in his complaint.  The letter was mailed to the address for the member listed in the original Revdex.com complaint to Seattle, Washington - Yvonne S. - UHC Consumer Affairs

I am rejecting this response because: They claim I never attempted to contact them before filing a complaint with you. This is incorrect and inaccurate. They sent a letter stating incorrect and inaccurate information which tells me they did a quick and poor job of researching. I wrote a letter back and will be sending you a copy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Spoke with Briana 5/26/16 and she said that she was contacted and everything has been taken care of.

Initial Business Response /* (1000, 5, 2015/06/25) */
Dear Ms. [redacted]:
I am responding to your recent correspondence dated June 15, 2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond...

directly to you regarding these concerns. Since your letter provided a description of the complaint, we will respond directly to [redacted] within 10 business days.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at [redacted] extension [redacted].
Sincerely,
Tiffany [redacted]
Consumer Affairs Advocate
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this matter require a verbal response and explanation A message was left for me by united health . I returned the call and haven't heard anything since 6/24/2015 I did get an email confirming my payment I would like to speak to a human,email is not an explanation of individual situations This matter in my opinion is not resolved.
Final Business Response /* (4000, 11, 2015/07/21) */
Dear Ms. [redacted]:
This is a follow-up to further correspondence dated July 9, 2015. Calls have been placed to [redacted] to address her concerns.
Should you or Ms. [redacted] have any questions regarding this matter, please call me. I can be reached during normal business hours at [redacted] extension [redacted].
Sincerely,
Sincerely,
Tiffany [redacted]
Consumer Affairs Advocate

I am rejecting this response because:
I received a phone call from businesses contact stating she would be looking into the issue and would be responding back. I left her a message on Wednesday stating I have yet to hear back from anyone that had promised to call me as of the response sent she has not yet called me back to directly speak on this matter. I do expect a response to me before response here stating they will follow up directly with me. Follow up first then response here.

Initial Business Response /* (1000, 5, 2015/09/29) */
September 29, 2015
To Whom It May Concern:
We are responding to your recent correspondence dated September 29, 2015, regarding [redacted] Case # [redacted]..
Due to the protections of the Health Insurance Portability and...

Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to email us at [email protected].
Sincerely,
Consumer Advocate