UnitedHealth Group

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the...

enrollee.   Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.     Sincerely,   Jenna [redacted] Consumer Affairs Advocate

March 29, 2016 To Whom It May Concern: We are responding to your recent correspondence dated 03/25/2016, regarding [redacted] complaint # [redacted]. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding...

these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.  Should you have any questions or comments, please feel free to email us at [email protected]. Sincerely, Consumer Advocate NOTICE:  This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential.  Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you. [redacted]

Initial Business Response /* (1000, 17, 2015/09/03) */
X-XX-XX - left voice message for member - closing case - as of 9-01-15, refund check will be generated this week and sent out to member - Yvonne [redacted] - UHC Consumer Affairs advocate
Initial Consumer Rebuttal /* (3000, 19, 2015/09/08)...

*/
Per phone call for the consumer: "I was supposed to have received the check by Thursday of last week and it has yet to arrive. Please keep either Revdex.com or us updated on the status of this check."
Final Consumer Response /* (2000, 22, 2015/09/21) */

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the...

enrollee.    Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.     Sincerely,   Nichole Consumer Affairs Advocate

Initial Business Response /* (1000, 5, 2015/10/01) */
October 1, 2015
RE: [redacted]
Dear Ms. [redacted]
I am responding to your recent correspondence dated September 30, 2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act...

(HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656, ext. XXXXXXX.
Sincerely,

Christine **
Consumer Affairs Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.

Hello, UnitedHealthcare is working directly with the member on this matter. Thank you, [redacted]

I am rejecting this response because:
They are simply asking for passing on or collecting health info. Authorization  has been given to give any health info to Revdex.com or any one else assisting with this inquiry.Not a solution yet. [redacted]

Re: Revdex.com Complaint Case # [redacted] Member: [redacted] Plan Case Number: [redacted]   To Whom It May Concern:   We are in receipt of your inquiry dated; March 7, 2017 regarding your request for assistance from [redacted] who has been identified as a member of our Medicare Prescription...

Drug Plan (PDP).  This plan is regulated by the Centers for Medicare & Medicaid Services (CMS).  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding [redacted]’s concerns.    Since your letter included a copy of the enrollee’s correspondence and/or a description of the complaint, we will be responding directly to the enrollee regarding their concerns.    United Healthcare has established an appeal and grievance resolution process in accordance with CMS regulations.  It is our position, and that of CMS, this process provides Medicare members with adequate recourse regarding any issues they may experience with their coverage, or any other services they received in connection with benefits provided by us.  We want to assure you this matter will be investigated and resolved within the CMS timeframes.  We have forwarded this complaint to our Appeal & Grievances Department so they can provide a written response to the complainant. A grievance case is currently processing under case ID [redacted] with a due date of March 17, 2017.  If you wish to find out additional information regarding how this complaint is resolved, you will need to contact Mrs. [redacted] directly. Please note that grievances take up to 30 calendar days and appeals can take up to 60 calendar days.

To Whom it may concern,I am responding to your recent correspondence dated March 29, 2016, regarding [redacted].  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter...

provided a copy of the enrollee’s correspondence and/or a description of the complaint, we will be responding directly to the enrollee.  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####Sincerely,Mike [redacted]Consumer Advocate

Initial Business Response /* (1000, 5, 2015/06/30) */
June 30, 2015
RE: [redacted]
Dear Ms. [redacted]:
I am responding to your recent correspondence dated June 22, 2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act...

(HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at [redacted], ext. [redacted].
Sincerely,

Christine Q.
Consumer Affairs Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.

March 22, 2016
Revdex.com
Attn: [redacted]
220 South River Ridge Circle
Burnsville, MN 55337

RE: [redacted] :
Dear Ms. [redacted]:
I am responding to your recent correspondence dated March 15, 2016, regarding [redacted].
Due to the protections of the Health...

Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will respond directly to this member regarding this issue.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.
Sincerely,

Jeff [redacted]
Consumer Affairs Advocate

Initial Business Response /* (1000, 5, 2016/02/25) */
Per Fax from the business:
Dear Ms. [redacted]
Thank you for your letter dated February 22, 2016, on behalf of Mr. [redacted] and his son, [redacted].
Due to privacy concerns, we are unable to provide more detailed information to you...

without a signed Authorization to Disclose Information from Mr. [redacted]. However, we have responded directly to Mr. [redacted] addressing his concerns.
Should you require additional information please feel free to contact me by phone at (XXX) XXX-XXXX, ext XXXXX or at [redacted]@UnitedHealthOne.com.
Sincerely,
Amanda [redacted]
Senior Appeals Representative
Initial Consumer Rebuttal /* (2000, 7, 2016/03/04) */
The consumer indicated that he/she ACCEPTED the business response.

Good morning, UnitedHealthcare followed Centers for Medicaid Medicare services guidelines in regards the premium assessment. Ms. [redacted] should follow up with CMS should she not agree, no plan error is found. An additional written response was mailed on, Friday, March 9th to Ms. [redacted]. Thank you,[redacted]###-###-####

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the...

enrollee.Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.Sincerely,KylieConsumer Affairs Advocate

I am rejecting this response because:
I don't need the Revdex.com speaking for me regarding this issue and my personal health information being disclosed with signing a release of information.  I would like for United Health Care to contact me back as they were doing since they were notified about the complaint with the Revdex.com.  I think we would be able to come to a clear understanding since I was contacted by Jenna ###-###-####.  We have came to a understanding regarding my premium payments and how they were applied to my account.

I am rejecting this response because:
HIPAA? Rubbish.  This complaint is about SPAM (unsolicited commercial email). I will not accept their response until I have been contacted by them (as promised) and the SPAM issue has been resolved.

To Whom It May Concern: We are responding to your recent correspondence dated July 7, 2016, regarding [redacted]. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns. Since your...

letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.   Should you have any questions or comments, please feel free to email us at [email protected]. Sincerely, Mike D. Mike D.Consumer Advocate

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com.  However, we will be responding directly to [redacted]to address their concerns.

I am rejecting this response because:
there was no offer just a hippa form. they called me but there has been no payment and no resolution.

UnitedHealthcare has resolved this matter with the complainant. Due to no HIPPA release we can't release any further information on this matter.