UnitedHealth Group

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com.  However, we will be responding directly to Ms.[redacted] to address their concerns.

A letter has been sent out to the member on October 25, 2017.  Thank you,

Initial Business Response /* (1000, 5, 2015/08/31) */
August 31, 2015
To Whom It May Concern:
We are responding to your recent correspondence dated August 31, 2015, regarding Donna Nash Case #57312953.
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we...

are unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to email us at [email protected].
Sincerely,
Consumer Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to
which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or
disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health
Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of
the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify
the sender. Thank you.

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com.  However, we will be responding directly to [redacted]to address his concerns.

February 26, 2018  To Whom It May Concern: We are responding to this issue from [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concerns. However, we will be...

responding directly to the [redacted] to address their concerns.   Sincerely,  Consumer AdvocateJohn F.

Initial Business Response /* (1000, 5, 2015/12/04) */
December 4, 2015
To Whom It May Concern:
We are responding to your recent correspondence dated December 3, 2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we...

are unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to email us at [email protected].
Sincerely,
Consumer Advocate
Initial Consumer Rebuttal /* (3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said they would reach out to me directly but they have not done so, so I cannot accept this. It seems like they are just doing what they have done for the past 8 months...they promise to resolve my issue and call me back, but they never do.
Final Business Response /* (1000, 17, 2016/02/05) */
An email was sent to the member on December 18, 2015 explaining our position and including our contact information.

May 18, 2016 To Whom It May Concern: We are responding to your recent correspondence dated May 17, 2016, regarding Case ID # [redacted] for [redacted] [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you...

regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.  Should you have any questions or comments, please feel free to email us at [email protected]. Sincerely, Consumer Advocate NOTICE:  This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential.  Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you. [redacted]

October 10, 2016     To Whom It May Concern:   We are responding to your recent correspondence dated October 28, 2015, regarding Mrs. [redacted].   Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to...

you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.    Should you have any questions or comments, please feel free to email us at [redacted].   Sincerely,   Consumer Advocate

Initial Business Response /* (1000, 5, 2015/12/28) */
December 28, 2015
Revdex.com of Minnesota and North Dakota
Attention: [redacted], Mediation Coordinator
220 S. River Ridge Cir
Burnsville, MN 55337
RE: [redacted]
Dear Ms. [redacted]:
I am responding to your recent...

correspondence dated 12/23/2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at [redacted].
Sincerely,
Linda S.
Consumer Affairs Advocate

Due to the protection of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter has provided a copy of the enrollee's correspondence and/or a description of the issue, we will respond directly to the...

enrollee. Thank you, Brooklyn [redacted]

Optum Consumer Affairs has been in contact with this complainant today, 2/27/18 and this issue has been resolved favorably.

To whom it may concern: Direct contact will be made with the complainant to provide resolution. Thank you, Consumer Advocate

Revdex.com:. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate your help in the matter.  Thank you,  [redacted]

September 7, 2016     To Whom It May Concern:   We are responding to your recent correspondence dated September 7, 2016, regarding Case ID # [redacted] for [redacted].   Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable...

to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.    Should you have any questions or comments, please feel free to email us at [email protected].   Sincerely,     Consumer Advocate     NOTICE:  This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential.  Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.

Dear Ms. [redacted]:
I am responding to your recent correspondence dated March 02, 2016, regarding [redacted]
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a...

description of the complaint, we responded directly to [redacted] on March 11, 2016.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at [redacted].
Sincerely,
Tiffany [redacted]
Consumer Affairs Advocate

Unfortunately, we are unable to locate a policy for her daughter in our system.Please provide us with her daughter's member and contact information. You can send the requested information toUnitedHealthcare[redacted]Minnetonka MN 55343 orFax the information to: ###-###-####After we...

receive this information, we will investigate her issue.Thank you,Debby F

Initial Business Response /* (1000, 5, 2015/09/24) */
Dear Ms. Keate:
I am responding to your recent correspondence dated September 14, 2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to...

you regarding these concerns. Since your letter provided a description of the complaint, we will respond directly to [redacted] within 10 business days.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656.
Sincerely,
Tiffany [redacted]
Consumer Affairs Advocate

I am rejecting this response because:
I have received nothing from United Healthcare Group

March 14, 2016
RE: [redacted]:
Dear [redacted]:
I am responding to your recent correspondence dated March 14, 2016, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at [redacted] ext. [redacted].
Sincerely,
Jenna B.
Consumer Affairs Advocate

This message is to confirm receipt of [redacted] concerns. Thank you for bringing this matter to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concerns. However, we will...

research and respond directly to Mr. [redacted] with the results of our investigation. Should you have any questions or comments, please feel free to email us at [email protected].