Tristar Products

Review: I ordered a power pressure cooker XL on 5-18-14. After waiting several weeks and checking online and seeing that the status of the order was still processing, I contacted customer care and they told me this product was on back order an would ship this week which was the week of 6-2-14. At the end of the week and still seein my product was in processing, I contacted customer care again and they stated it was still on backorder and would ship next week which was the week of 6-9-14. They also offered to take 30.00 off the price of the product. I asked for a confirmation email on that and she stated she could not do that. I contacted customer care again on 6-11-14 after seeing my item was still processing and I was told by the agent it would now be another 2-3 weeks before the item would be able to ship. I told the agent I have been waiting for a month for this order and would like to cnacel. She asked me if I would like 30.00 off my order. I told her I was already given 30.00 off my order and she stated there was no redcord of that. Throughout this whole process I was never emailed on the back orders even though I signed up for emails on the status of my order, I was never told when I ordered this product it was on back order and the 2nd agent apparently lied about offering me a 30.00 discount because another again said there was no record of the discount.Desired Settlement: I would like a confirmation that my order was cancelled and my credit charge will not be charge since the last agent told me she could not send a confirmation email that this order was cancelled

Business

Response:

I have placed an attachment to this response w/ the customer's invoice. If you verify the invoice, you will see that the account is cancelled, and we will not charge the customer. If there is a pending charge on the customer's account, it should drop within several business days. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They still give no reason why I was not told this was on back order when I ordered or why I was constantly being told by their agents it would ship next week when it never did. They also don't explain why I was lied to about reveiving 30.00 off the product when the agent never put it in the computer.

Regards,

Review: On February 3rd 2013 we ordered an offer on the Flex-Able Hose website. We ordered one 50' hose and one 75' hose. Each came with a free hose of the same length. Our total was $100.36. The hoses did not arrive until April. Around the end of June we had to return two of the hoses as they had burst. We were sent a return label to mail the hoses back. We received hoses to replace those that were defective. In August three of the hoses burst so again we called to get replacements. We were again sent a return label to use and the company advised they received the hoses on Sept. 20th. We waited to receive our replacements which have never arrived. I contacted the Customer Care unit today and was told we could receive a replacement at the cost of shipping which was $10.00 each. Since the 60 day warranty was past we were not due a refund even though every single one of the hoses we purchased were defective. I was advised we should have purchased a valve regulator which was never offered to us at any time. It was also suggested we should have purchased an extended warranty which we also were not offered. After having every hose that were purchased be defective why would I want to spend $10.00 to receive a replacement?Desired Settlement: We would like a refund because at this time we have no product for the $100.36 we spent. After having every hose we purchased and was replaced burst I am not interested in getting further replacements particularly at my cost.

Business

Response:

To whom it may concern,

A refund in the amount of $ 100.36 has been issued. The refund was placed back onto the MasterCard ending in [redacted]. Please allow about 3-5 business days for refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: A fusion juicers was ordered, delivered and in use by purchaser. Prior to completion of monthly payments, the juicer's motor went bad. the company (Tristar) was contacted. Customer service representatives instructed me to return the defaulted product along with a 30.00 check to their "warehouse" [redacted]. We were told a new juicer will be delivered in a few days. The juicer never arrived. Numerous customer service reps along with "supervisors" were contacted regarding the whereabouts of the juicer. These, said, customer service reps and supervisors indicated there computer is showing no 30.00 check (which was in side a thoroughly taped box. along with juicer). In addition, these customer service reps and supervisors clearly stated a check for the price of the juicer had been sent; the check, according to bank statement has yet to surface. Having said this, here is the nail in the coffin. All we wanted was a replacement juicer. Someone at Tristar products decided, without our knowledge, refund money. We never once ask for a refund of moneys. Matter of factly, I was on the phone with a believed to be supervisor @ the New Jersey Tristar company. When asked, "what prompted the refund as opposed to a replacement juicer?"[redacted], was supposedly her name, clearly indicated she did not know and disrespectfully hung up the phone while during my questionnaire . Yet and still, I have no juicer nor refund. However, I do get much run around from Triststar, again. indicating "no sign of 30.00 check with returned juicer, and having sent a refund check; which is believed to be conflicting, in view of monthly bank statement(s).

Business

Response:

To Whom It May Concern,We received the customer's unit back on 4/4 without the check the customer is claiming. This is why the order was refunded, as when we receive orders back, our system automatically issues a refund as the product was returned. If there was a check inside the package, the unit would have been marked for replacement, and one would have been issued instead of a refund. We have no record of a check being mailed, so the customer will need to fax proof of the check being cashed.Sincerely,[redacted]

Review: Gentlemen: On March 3, 2014 I placed an Order for several ittems that are advertised by this merchant. They specify promt shipping on at least on the next ten(10) days. However, after three long distance calls, they stil insist that I am on a Back Order Status.

The order Number is: [redacted] Order Date: [redacted] Confirmation Numer: [redacted] Total of Order: US$131.81 Dollars, including US$35.96 Dollars for "shipping and handling"

I spoke today with a lady, and she still does not have a shipping date.!!!!Desired Settlement: THe refound will be accredit to a Credit Card of my choice.

Business

Response:

To Whom It May Concern,

We advertise 4-6 weeks for delivery. Unfortunately, this order was taking longer than expected due to the extremely high demand for the new Flexable hoses, causing us to go into back order. The customer canceled his order on 3/31.

Sincerely,

Review: I purchased a brand new Fusion Juicer and Booster in 2013. I retained the item unopened and in storage until April 2015. Upon opening the product and proceeding to use the Booster for the very first time, it did not power on. I contacted customer service and they advised me the warranty expired after 60 days of purchase. After consideration of my explanation in reporting the delay, they sent me a new part charging me for shipping only. Nonetheless, within the next 60 days, another part became defective at which time I contacted customer service on June 10, 2015. At this time, I proceeded to explain the situation when the customer service representative behaved rudely and impolitely. The representative had a heavy accent and was difficult to understand. However, as I proceeded to explain the situation he attempted to over talk me, speak in a harsh and callous manner and then after I asked for a supervisor, he abruptly transferred after making a sarcastic remark.

The representative then connected me with a "supervisor" who spoke in a similar heavy and difficult accent. After trying to explain my dilemma to this supervisor, he carelessly transferred to a third party solicitor who tried to sell me some vacation or non-related service. The "supervisor" claimed to be transferring me to another party that would assist me with the problem. I was not able speak with a fluent and clear English speaking representative and did not receive satisfactory service after being disrespected and abruptly dismissed.Desired Settlement: I would like to understand why the part became defective in such a short time. Secondly, I would like to receive a replacement part because I was only able to use the product for less than 60 days. Thirdly, I would like the customer service representative and "supervisor" to be retrained, counseled or somehow addressed regarding their poor customer service skills and disrespectful behaviors toward customers. Lastly, I would like to be contacted by a professional, fluent and clear English speaking manager to discuss my product, service and experience.

Business

Response:

To whom it may concern,Our products all carry a 60 day money back guarantee and a 90 day parts warranty, unless an extended warranty is purchased. After review of the order, NO extended warranty was purchased on this unit. The customer did not contact us until after the initial purchase. Our representatives went above and beyond breaking company policy, and providing the part needed free of charge (only charged shipping). Company policy dictates, that when an extended warranty is not purchased on a item, any future parts needed are to be charged at full price. When a product is ordered it is our responsibility to provided the customer with the item ordered, we cannot control when a customer decides to open and use the product. We are not responsible for how the customer chooses to store the item, and in what conditions. Non use of a mechanical item, can lead to damage. We have issued a courtesy one time unit replacement on this order. Any part needed in the future will need to be purchased at FULL price, as this unit is now over 2 years past its warranty.In regards to our employees, we are proud to be an equal opportunity employer. We do not judge or discriminate based on race, and certainly do not discriminate against someone who may speak with an accent. This account has now been closed in our system. The customer will receive an email confirmation when the item has shipped, containing tracking information. Once again, this is a one time courtesy replacement of the unit, once again breaking corporate policy and any future parts will require full payment.Thank youFilomena

Consumer

Response:

the company failed to acknowledge the manner in which I was treated as a customer. I understand the company's policy regarding the warranty and appreciate the waiver. Secondly, I understand that discrimination is illegal and never suggested such a ridiculous notion. Nonetheless, persons must be able to communicate in an effective manner in order to understand a customer's issues and must speak clear enough to be understood when responding. Otherwise, there is a language barrier and complications for the customer and representatives. Most importantly, my complaint concerned the careless demeanor, dismissive attitude, rudeness and sarcasm which has nothing to do with an accent

Does not work as advertised. The Times are off, it takes forever to cook. I tried returning it and I got a very rude person trying to pressure into keeping it by charging more money for the return, then saying they will give us a discount to keep it. At the end of it, it turned out that I was going to spend so much taking a loss that it was not worth the trouble. When I called to complain 2 weeks later, they said we are out of our 60 day return policy and they couldn't help me.

Review: I ordered two different products (bras) from Genie Bra on 1/22/15. My credit card was charged $34.98 on 1/23/15. The bras I received did not fit, so I returned them on 2/3/15 for an exchange for the next bigger size. I received one of the items, however, it was in the same size that I ordered in the first place. I returned it again for exchange, and have not heard back from the company. I have called customer service, and also emailed them, but nothing has been done as of yet. I never did receive the exchange on the other item I ordered. At this point, I would like my money back, as I am tired of waiting on the items.Desired Settlement: I do not feel that I will ever receive the items I ordered, and would prefer to get my money back, preferrably by check.

Business

Response:

to whom it may concern:A refund was posted back to your CC that we have on file for the amount of $34.98. You may keep the 2 exchanges that were made.

Consumer

Response:

I am rejecting this response because: I checked the transactions on my credit card account, and no refund has been posted as of 4/15/2015 at 9:36 P.M. Also, there have been no exchanges sent to me, so there is nothing for me to keep, as they suggested.

Review: I placed my order 7/22/14 at 12:30PM and after giving rep [redacted] from Healthmater on phone all info, including cr.card number, and before I could ask questions, he either hung up or we got cut off but not from my end. I immediatley called back to see if order went thru and was told I had to call back after 6:30PM (info wasn't in computer I was told). I didn't know what I was getting and had questions. Called back at 7PM.Got different rep and was told I was enrolled in receipe club which I cancelled and that I wasn't getting any receipe book as advertised on computer and I was originally told by first rep I would get "complimentary" books as advertised that come with healthmaster. I was now told NO I wasn't getting them. When I called the first time today the message said its usual "Thank you" and that I would be receiving a $50 Walmart gift card upon my ordering healthmaster. When I asked the rep tonight, he transferred me to a Walmart rep( I guess) and I was told there was $1.95 S&H for them to send me a package on how to claim my gift card. Sorry, I did not get that from oiginal message. It definitely said I would receive a gift card upon ordering. I feel I was ripped off and conned. Not only did I waster ALL afternoon waiting to call back and making 3 calls and now I was told I would have to call back tomorrow to speak to a manager, but I am not getting any receipe books and I am not getting a gift card. This healthmaster cosst $200. This is not a way to conduct business. This is false advertising to get you to order something.For that price a business should be run better. Customer Care , belive me, did not care about me as a custoomer. They did not try to resolve the issue but abruptly stated, "they could not help me" and that I should call back tomorrow. I would like to resolve this matter. I will settle for ALL the receipe books which is Garden Fresh receipes plus 3 smaller books on Smoothies & power drinks, ice cream & soups. I would also like a gift card for $50.Desired Settlement: I would settle for the receipe books as stated above/the ones they promised on TV or any other receipe books PLUS a $50 gift card as stated in their message. I would entertain any settlement ideas they have.

Business

Response:

To Whom It May Concern,

The customer is receiving the Healthmaster Elite and the items it comes with - The garden fresh recipe collection (100 recipes inside) and the Super Slim Me Eating plan. Any additional recipes are part of the Recipe club. The offer for a gift card is a third party offer and the customer will need to speak to the third party on what needs to be done to receive the gift card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

One receipe book was sent with the Healthmaster. I will accept.

Review: They have been sending me the wrong order FIVE times since I placed this order in January 2014 and it took them five months to figure out that this item is not available although customer service kept telling me it was. Now I am trying to receive a credit for an item that is no longer available after returning their merchandise the last time in July 2014. They have verified that I am due a refund and have promised verbally two times by telephone that they would issue a credit to my credit card for merchandise I have returned because they keep sending the wrong order. Two supervisors have said that I will receive a credit within 3-5 days since July 8, 2014! No credit has been issued and when I called a third time they are rude and disconnected my call. Order # [redacted]Desired Settlement: Credit my card for merchandise that is no longer available.

Business

Response:

To Whom It May Concern,I am issuing a full refund. Please allow 2 business days for processing.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Placed order for ONLY 19.99 and 9.99 s&h.was charged 59.98 on Visa for somethingI didnt order.Call company, was told I could get a discount.Explained I didnt order and they had no right to charge on my Visa.Was told to send back and will be refunded.I NEVER got anything!!!!!!this is a scam!!!!Desired Settlement: Get product I did order.and right amount.not be overcharge for something I

didnt order or get.

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows the order was placed on 12/30/2014 for 2 offers of buy one get 2 free, The total came to $59.96. Customers packages were tracked and it shows one package has been delivered on 2/5/2015 and the second package was delivered today 2/9/2015. Customer can refuse the package and we will refund customer in full no problem. I will also email a prepaid label to customer to return at no charge. Sincerely,

Consumer

Response:

I am rejecting this response because:what about package I never got?then never got sticker.im going to have to pay for shipping, send order I didnt order and still have to pay for ones I never got.Company doesnt know what they are doing and im out about 60 bucks for 3 crappy pants I didnt order or have to pay to send back.SCAM, SCAM, SCAM,

Business

Response:

To Whom It May Concern, Customer will not have to pay for the package to be return. I have sent customer a label for free returns. Once we receive the package we will refund customer in full.

Review: hi , I purchased my health master about a year or so ago. don't remember where we purchased it from. it was working fine till today. suddenly motor stopped. I called them multiple time to replace or fix the motor problem, as motor has life time warranty. they responded stating that warrenty is only there till the product life. what it means is if product is discontinued by manufacturer then warranty has no meaning. My issue is that this is simply a cheating. if they give life time warrenty then they should stay behind it and replace te product for free with another similar product or fix the motor which is cover under the warranty. They did not do either of it. Instead they are now selling me refurbish model for 75 dollars. How can this be legally right ? What I don't understand is that once you give lifetime warranty you have to stick by it. Otherwise one can buy a product not knowing what they are buying and if the product is discontinued with in few months then you are automatically out of warranty. and purchase has no warranty anymore.Desired Settlement: Fix Motor or Replace.

Business

Response:

To Whom It May Concern,

We sincerely apologize for this inconvenience. The warranty on the motor is covered for the lifetime of the product because once items are discontinued, the parts are not carried anymore. After trying to locate an account, it seems that the unit was not purchased from us as I cannot locate an account with the contact information provided. If the units are resold by third parties, the limited lifetime warranty is not transferable between owners. We typically require you to follow the warranty instructions which include sending your unit back to our return address with a check or money order in the amount of $29.99 to cover the return postage. As a one time courtesy, I will have a new unit sent to you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just so we are all clear, I did offer them the check of 29.99 for shipping. In any case, please do let me know by when I must expect a new product as they promised and if does not come who do I call or talk. I thank Revdex.com for looking into this matter and helping. I also thank the Business/Health Master for offering me a replacement product.

Review: I purchase a HeathMaster blender a few years back which claimed a 100 year limited warranty on the unit. Recently, the product started emitting a dark, oily substance accompanied with a burning odor when I used it. On Friday, January 16, 2014 I called the company to see what resolution could be given for the problem. After waiting on hold for almost an hour, I was told by [redacted] that there was no resolution for the problem since the model I purchased was no longer manufactured by the company. I repeatedly asked if there was any other means to bring some resolve to the issue. He offered nothing except an apology stating the warranty was limited even though it clearly stated it was for 100 years on the motor. Please assist in bringing some resolution to the problem.Desired Settlement: Refund the purchase price of $150.00

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows customer originally placed the order on 3/17/2010 for a total of $179.96. If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $34.99 to cover return postage and handling to the following address: Tristar Products Inc., P.O. Box 3007, Wallingford, CT 06492. For the inconvenience I will send customer a brand new unit right away. Customer will be receiving unit in 4-5 business day.

Consumer

Response:

I am rejecting this response because: HealthMaster promised to send a new unit within 4-5 business days, but I never received it. HealthMaster does not stand behind its promises or warranties.

Business

Response:

To Whom It May Concern,Customers account was reviewed and we have shipped out the package 1/30/2015. The UPS tracking number [redacted] shows the package was delivered on 02/05/2015 at 1:51 P.M.

Review: I returned a product - I decided I didn't need it after all. The item was received by the company on 4/4/14 since they sent me an email to this effect. I have made at least 5 calls to customer service to inquire as to the whereabouts of my refund of $99.99. Each time I am told that the refund is forthcoming. Today is the 20th day sine they received the returned item and I am in need of the refund.Desired Settlement: I would expect my refund as soon as possible.

Business

Response:

To Whom It May Concern,

This customer was refunded on 4/24.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 8-28-13 I ordered Clear T. V. . On 8-30-13 The item was shipped too me. I got the item in Sept. some time. They sent me, more than I asked for so, I called and told them about it. On 11-14-13, I sent back half the stuff, and keep half. I asked for a refund for the stuff I sent back. I've made 10-15 calls to this Company. They told me my refund was sent back. they lied. I checked with my bank. My account is open and in good standing. All they did was move me from one person to another. When I did talk to someone, I was told a refund was on the way. They give me three refund dates 11-14-13, 1-6-14, 1-29-14. You can look at the order info. Comfirmation # [redacted]6 order # [redacted]. They owe me a little over $100.00. They billed me two much money. All I'm trying to do is get my money back. They have the returned items and they have my money. This is Clear T.V. phone # ###-###-####. I'm asking for your help to get my money back. I hope you can help me get my money back.Desired Settlement: All I want is to get my money back. I've all ready told my family and friends not to use this company. This has made me stop doing bussiness with stuff on T.V.. If I can't find it in the store I will not buy it now.

Business

Response:

To whom it may concern,

We have issued two refunds on account number [redacted]. One refund was on 11/14/13 in the amount of $ 44.93. The second refund was on 4/16/14 in the amount of $ 60.91, both refunds have been rejected from Mr. [redacted] credit card/Bank. I have e-mailed my accounting department to look into why they rejected the refunds and have them re-issue both refunds.

Thank you,

Consumer

Response:

I've been trying to get my money back from this company since, 8-2013. If you look at the file there info. They say they have tryed to refund my money two times. They are lieing. The 1st date they give is 11-14-1013 for $44.93. The 2nd time they say was 4-16-2014 for 60.91. The dates don't add up. The second date has not come yet. It's two months from now. Thrid they misspelled my name. Its not [redacted], [redacted]. ( I'd like to Reject this Business Response ) .

What I'd like is for this company is to send me my money in in a check. Both times they said they tryed to send me my money. The grand total of 105.84. I'm just looking to get my money back. This company is holding my money and I'm a disable-vet. I will never order anything online or by phone again. If I can't get it from a store I will not get it. I have a total of 4 or 5 e-mails from you. Can you please send me a web site thats easy to log into. THANK YOU.

Business

Response:

To whom it may concern,

We issued a refund to Mr. [redacted] on 1/6/14. The refund was rejected by the credit card/bank. I have sent an e-mail to our accounting department to have them look into this and do what they need to do to see why it rejected and have it refunded right away.

Thank you,

Consumer

Response:

I still have not recevied my refund, The company does not know what they are saying, there has been some sort of mix up with the dates because they are stating they gave me a refund in April which April has not come yet. When should I be expecting my refund? I rather you send me a hard check, send it to the Revdex.com and they will send it to me

Business

Response:

To whom it may concern,

We can not control when a customer bank or credit card company rejects a refund. Mr. [redacted] will in fact receive his refund as we tried twice to issue it. I sent an e-mail to our accounting department and we have in fact tried to issue it again. To date there is no issue. Please allow a few more day to receive.

Thank you,

Consumer

Response:

I do not know what they are doing, I still have not receive my refund and I gave Tristar the New debit card and the only reason I have a new one is because we could no longer read the 3 digital code on back. I feel that they should just give me the run around, just like they stated in the last response THAT THEY REFUNDED ME IN APRIL, WHEN APRIL HAS NOT EVEN COME AT THE TIME.

THEY ARE JUST PROLONGING THIS THEY KNOW THEY OWE ME THE MONEY. I DO NOT WANT THEM TO PUT IT ON THE CARD I WANT THEM TO SEND A HARD CHECK!!!!

Business

Response:

To Whom It May Concern:

We have attempted to refund this customer multiple times. The customer has a chargeback on the card, not allowing the refund to go through, so it keeps getting declined. We have the chargeback case number if needed. I will contact our accounting department in order to have a check mailed instead.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a[redacted] blender from Triststar products. It quit working altogether (the "on" button would not light up) and was a useless piece of equipment. I called customer service and was treated poorly, given the "run around" and was not able to talk to a supervisor. These sales practices are deplorable and the [redacted] machine was not cheap. I expect some sort of compensation from this company if they want to continue selling me their products. Absolutely the worst experience I have ever had and feel that [redacted] ought to be aware of the non-service of this product he endorses!!!Desired Settlement: I would either like a new machine or a refund of my cost.

Business

Response:

To Whom It May Concern,This order is from 2011 and is almost 4 years old. Unfortunately, the model purchased has since then been discontinued. Typically warranty procedures are to send the unit back to us with a check for $29.99 and a replacement would be sent, but in this case, the warranty is valid for the lifetime of the product which is over. As a courtesy, I will have a [redacted] Elite unit sent to you. Is the address on file still valid? [redacted]Sincerely,[redacted]

Review: I purchased the Montel Williams Healthmaster Elite along with a 3 year warranty on 3/12/14. Order # [redacted]. The item is barely used, but now smells like burning wires and the smoothies taste burnt. I called customer service on 11/9/15, spoke to Jude, who assured me that I would have a replacement shipped to my winter address in Arizona, I would receive replacement within 7-10 days. He stated that I would be contacted within 2 days by customer service. Today, I called again ( not yet the end of the business day) and am now told by [redacted] that there is NO replacement for this item as it is no longer in production. She states a supervisor looked at my looked at my account... someone will call me back. This is ABSOLUTELY ludicrous. I bought the extended warranty, have the machine a year and a few months, and there is nothing that can be done?? This is blatant fraud. I am requesting a FULL refund for the machine as well as the warranty. And am notifying the attorney general of the business practice of this company. Please advise.Desired Settlement: FULL refund immediately

Business

Response:

To Whom It May Concern,Account was reviewed and customer was promised a replacement unfortunately we were on a back order. The health master line has been discontinued but we still have Health master that can be replace. I will send an entire unit to customer right away, Tracking number [redacted] The health master has a 60 day money back guaranteed. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Tristar Products will not honor the lifetime warranty on the motor of their Montel Williams Healthmaster Blender.

Blender was purchased 2/2/2010. 3 year extended warranty purchased. Blender was not used for several years due to cumbersome style. When used again in 2/2014, motor smoked and smelled of burning plastic. I called customer service and was told to send motor back with $79.99 - but motor was on backorder. I could not see sending money for a backordered item. Continued to use blender (thinking the smoke & smell were "new" burn off). 6/16/14 noticed the appearance of rust colored liquid on the bottom of blender carafe and top of motor base. Called customer service. Asked if this was due to a broken seal in the blender jar or the motor. Customer service rep said it was the motor. However, replacement motor not available, but to send $79.99 for new unit. Website clearly advertised the Living Well HealthMaster motor is warranted for the lifetime of the original purchaser. While the 3 year warranty I purchased has expired, I feel the lifetime warranty on this motor should be honored. I am not interested in sending this company $79.99 for a backordered item!!Desired Settlement: I would like a full refund for this item. I paid $244.94. $214.96 for the blender and extended warranty and $29.98 for P&H. I have been able to use this blender for approximately 60 - 90 days, before see the rust colored liquid around the blades. I believe this is seeping into my blended drinks. I truly believe this cannot be a good thing! Please help. Any assistance you provide will be appreciated. I have had no luck working with the representatives of this company.

Business

Response:

To Whom It May Concern,

I apologize this account is from 2010 which is past the 60 day return policy. As a courtesy, I will have the Healthmaster Elite blender, the latest model, sent to the customer at no cost.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Tristar Products is only addressing part of my problem!

If I accept the replacement of the newer model, the HealthMaster Elite, I also want details on the specific warranty it will contain.

Will the motor have the same lifetime warranty, as my original model?

What if I experience another problem, such as oil leaking from the motor and or the motor not working, or any other problem I've found in my research??

How will future problems be handled??

Do I have to again contact the representatives on Tristar's 800 line??

What is the timeframe I must identify any such problems?

What happens if I accept TriStar's offer and the new unit shipped to me arrives damaged?

Do I have to get Revdex.com involved again???

There are still some unanswered questions surrounding TriStar's offer of a "simple replacement".

As you can see, I am a consumer who has lost ALOT of the faith I had, just because of this experience!

I expected to be working with a company who stands by their product.

I did not expect this company to simply send me another "newer model" and not provide any details about the warranty.

My blender does not work, without making a complete mess!

I have been told by TriStar's representatives that the messy problem is due to the base (motor) of the unit.

The motor has a lifetime warranty.

The warranty is the WHOLE issue!!

Why, exactly, is the motor not available for replacement??

I would be a happy customer if my money were simply refunded.

Regards,

Business

Response:

To Whom It May Concern,

A new Elite unit was sent and shows that it was delivered yesterday. There should not be any leaking issues with this unit. The motor is covered under our limited lifetime warranty. This warranty is valid for the lifetime of the product. If you should need to enact that warranty during the lifetime of the product (I do not believe you will) then you would simply follow the warranty instructions outlined on our website - a brief summary is that you would have to send the unit back to us if there are any issues and include a check or money order in the amount of $29.99. This covers the return postage of a replacement unit sent to you. I sincerely apologize but your account is too far past the refund period - it was purchased more than four years ago, so this replacement of our latest model is the best I can do for you.

Sincerely,

Review: I ordered two Perfect Cookers in white - buy one get one free. I called the company right back and said that I wanted to change the color from white to black. I paid a total of $53.47 and only received one Perfect Cooker. I have called them three times to get the second one, and they keep telling me that I cancelled the second one and they cannot send it to me. Why would I cancel a free item, when it's buy one get one free? No matter what, they will not accommodate my request to send the second item. One person told me the buy-one-get-one free only pertained to white, not black. The other two people told me I am welcome to return this one, then order two again. It costs $9.99 each time this product is sent - either to me or from me. I am so disappointed in the way they handled this, the way I was treated, and their fraudulent advertising. It feels like a scam to me, and I will never deal with them again.Desired Settlement: I would like to receive my second Perfect Cooker which is only a fair resolution.

Business

Response:

to whom IT may concern:A replacement has been made to this account. thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I am not sure what this means "an addition has been made to this account". Does this mean the company is mailing a second product (the PerfectCooker) to me? Further clarification is needed. Thank you.

Regards,

Business

Response:

yes, a replacement is being sent out to you. The replacement was made on January 26, the ship date is pending and will be shipped out shortly. thank you

Review: IN AUGUST I ORDERED ELBOW COMPRESSION SLEEVES FROM THEIR COPPERWEAR LINE.IN OCTOBER RECEIVED POST SAYING THERE WAS A DELAY,NOT IN STOCK.WAS TOLD CAN CANCEL FOR PROMPT REFUND OF 30.22.WHICH I DID CANCEL HAVENT HEARD ANYTHING SINCE.Desired Settlement: PLEASE SEND REFUND

Review: I am trying to return a Perfecer that I ordered online which, after trying to cancel the order, I said okay to a lower price. After receiving the product I read the pamphlet accompanying it and realized that this was nto something that I would use.

I then called the company (I thought) to find out how to return it as the ad says 60 day money-back guarantee. I was told by[redacted], a supervisor, that I agreed to a final sale due to the discount that I got! I said that I would never have agreed to that stipulation and he just kept repeating that that is company policy. [redacted] then told me that all phone calls are recorded and that they can listen to the call and let meknow if I agreed to it. I asked him if I could hear the call also and he said "No, the calls are just for the company to listen to". The call ended up with [redacted] hanging up on me.

I am sending this back with a note asking for a refund.

Please advise me as to what can be done to assure me of this refund and to list this complaint with your service.

Thank you.Desired Settlement: I woukld like a complete refund as advertised!

Business

Response:

To whom it may concern,

We have a 60 day money back guarantee on all of our products. I see that we issued a credit of $ 15.00. If Mrs. [redacted] would like to return the product she would need to send it back to the following address:

If she is willing to keep the product I will be more then happy to issue another credit of $15.00? Please have her contact customer service if she is wanting to keep the product ###-###-####.

Thank you,