Tristar Products

Review: I called the telephone number shown on the ClearTV advertisement to order a $19.95 plus $7.99 shipping and handling fee buy one get one free ClearTV Antenna. I cancelled my order within five minutes after it was incorrectly placed. The ordering process increased my planned order and the recording kept adding unwanted items to my original planned purchase. Before completing the transaction I stated that I did not want the order. Then I called the customer service number provided and talked to a Clear TV representative and told him to cancel the order. He told me to hold. When the representative got back on the phone he said he took care of it and my order was cancelled. Later that week I saw there was a $131.82 charge on my credit card to ClearTV (2 sets of ClearTV Antenna for $19.95 each, 4 digital signal amplifiers for $14.99 each and $31.96 for shipping and handling). I contacted UPS to stop the shipment and was told since the shipper sent the package UPS SurePost, then it is not eligible for any delivery changes. I e-mailed mailto:[redacted] and received the following message from the Postmaster, "None of the mail servers for the destination domain have so far responded. (productsontv.tv)." I called the ClearTV Customer Service number at ###-###-#### several times and was put on hold then a recording would come on the line and tell me to call another day when they were not so busy. I might add that this is a long distant number and I'm being charged to be put on hold and then told by a recording to call back another day. I do not want to accept the package and I don't want to pay for the clear TV antennas, the amplifiers or the shipping and handling fees.Desired Settlement: I want to take the unopenned package back to the post office or UPS location and have it returned to sender. Additionally, I want my credit card refunded for the full $131.82.

Business

Response:

To whom it may concern,

We are unable to cancel Mrs. [redacted]'s order because the order had shipped already. Please have Mrs. [redacted] reurn to sender. Once we receive the product back we will issue a full refund.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me once it has been completed.

I went to the U.S. Post Office with the unopened box on January 28, 2014. I asked the mail clerk to have the box marked return to sender. The clerk asked if the box had been opened and I said no, then the clerk marked the box as refused and and said it would be returned to sender. Now I will wait to see if the company provides me with the refund which will resolve this complaint.

Regards,

Review: I order one antena and one was free for 19.95 + 7.99 s/h I receive 2 set of antenas 4 of then they charge me 167.82 when a receive then there was no bill I tried to call then but no one will answer the phone Tha was on April 6 and 8 the order came separate went I check my account I realize that was not a mistake that they send more tha I ask for they charge me for all of them I keep call then no answer so I call then and left the message saiding that I want to buy there antena and they call me back this time before a left message but they didn't call me back I also send a letter explaining what happen when a finally talk to someone they say was to late already 60 days has pass went I talk to then on the 6 off June was 60 days but the second shippman was on the 8 of apri and they say to late but was not being 60 days I did everything I could to contact them but they will no return my calls I will like to get my money back I didn't order 2sets I they say was only 19.95 plus shipping thDesired Settlement: I will like my money back not only they charge more that it suppose to be they made the mistake on the order not me is tried to contact them with no call backs so I would like my money back

Business

Response:

To Whom It May Concern,The customer placed the order with our automated system and selected 2 sets of the BOGO offer. We understand this could have been a mistake, and will allow the customer to return past the return period. I have mailed a label for the customer to use to return the items for a refund.Sincerely,[redacted]

Review: I have 3 Flex Able Hose's that were purchased

In 2014 and given to me by my late Mother who passed later

that same year. Well mid summer I exchange my normal hose

that was attached to my water line for the flex hose. Within 2 weeks the hose

burst during watering my potted plants in the front yard

on shower setting a small pressure. Just at the beginning of fall this past September

I replaced that flex hose with another I had in storage. Within that week

again it burst doing the same exact thing on the same exact setting. This

product gives false advertisement stating that it is built of a

" tough, double wall construction" ... "And built to last a long time" but yet

did not meet anything near this claim and lasted only days! This has happened twice.

I called the company ###-###-#### and explained the

situation hoping to replace the hoses lost at minimum. But they

were unhelpful in finding a resolution. The operator stated he was

M-88 whatever that means. Nothing he explained is on the

product package or inside. So I am so disgusted at the cheap quality

And the fact that this company will not stand behind a product

they proclaim to do what it indeed does not!Desired Settlement: To own up to the mistakes in this product and make amends

Either through product replacement or refund. This company has

not shown that it has any interest in customer satisfaction but only in

customer dollars which is the bottom line.

Business

Response:

We apologize however, we are not able to locate an order with the information provided. Please provide us with your order number so that we further assist you.

Consumer

Response:

I am rejecting this response because: The information requested is not at my disposal as it was a gift from mylate mother. All I have is the box from which it was sold and the items in question.

Business

Response:

To whom it may concern,We will need an order number to access the account and assist further.Unfortunately, we can assist without the order number pertaining to the account.Thank you

Review: I ordered the Perfecter Fusion Styler (Calista Tools) online on 8/26/13. My order number is #[redacted]. I do not like this product because it does not provide the results advertised. They advertise a 60 day money back guarantee, so I wanted to return the product for a full refund. I've e-mailed them twice (9/22/13 and 9/23/13) and made several phone calls. I've not received any response to my e-mails. When I spoke to a representative, they said I had to talk to a "specialist" for return information and then they transferred me. Unfortunately, the transferred call was never answered, and I waited at least 10 minutes on the line more than once. My shipment did not arrive with an invoice or return instructions. However, my order information is on their website.

The phone number I called is ###-###-####. I sent my e-mail to [email protected]. Their website address is: http://www.tryperfecter.com.

Thank you for your assistance.Desired Settlement: I simply want to return this product and receive a full refund of $99.99. I do not think I should be responsible for return shipping. They should provide a pre-paid mailing label.

Business

Response:

To whom it may concern,

As explained on all of our advertisements we have a 60 day money back guarantee. if you are not satisfied with the product our customer is to send the product back on their own to the following address:

We do not issue returns label to sent the product back. Once the customer sends the product back to us and we receive it we would then issue a refund for the product.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The rug slips all over the bath tub. The suction cups don't hold. I've fallen by having the rug slip from under me. It has also molded.

I ordered two of the Aqua Rugs. We are in a new home with a very slippery tub and I thought this rug would be the answer. I also liked the fact that it wasn't supposed to mold. The suction cups in the four corners don't hold and I actually fell when it slipped out from under my feet. Also, the rug is molding. NOT AS ADVERTISED.Desired Settlement: I would like a full refund of the price I paid for the rugs and the price I paid for processing and handling which was $35.97. This product is a HUGE rip off and I am very disappointed.

Business

Response:

To Whom It May Concern,Customers account was reviewed, out of good faith we will refund customer in full even though we are not requesting to return the product. I will attach proof of full refund. Customer will see refund in 2-3 business days.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I purchased a Power Pressure Cooker XL Pro 6 from a T.V. add I called ###-###-#### and gave my order to them. The purchase price with a upgrade and shipping and handling amounted to $159.95. When it came we could not figure out how to use it, So we put it away and the other day we were gonna try it again. Could not figure it out so my wife went on line to talk to a rep. he tried to help after a while he asked for the model no.([redacted]) His reply was this is not the same as what you ordered no wonder iam confussed. I called (###-###-####) about six times and finally I spoke to someone who said I could send it back but I would have to pay to return it.($20.00) I did not think that was far because they made the mistake. So today I called and spoke to Saul a supervisor and he said I could not return it because of the time frame. I would have called a long time ago if I had known it was not what I ordered, the order no. is [redacted]. I dont know if anything can be done but I would appreciate it if you can help. Desired Settlement: if they will not replace it with the right one a refund will work

Business

Response:

to whom it may concern,This order was placed on 05/26/2014. This customer did not contact our customer care center until 6/5/2015, over a year later asking questions regarding the unit. In the years time since the customer originally ordered the unit, we have released a different model/version of the unit. After review of the order, we found that on 6/5/2015 the customer contacting our center in regards to the unit that was viewed online. The unit featured on our website is the most current unit we have for sale. This unit was not available a year ago when the customer purchased the item. Our representative attempted to explain this to the customer to no avail. We offer our customers a 60 day return policy on our products. As this order is a year past the return policy, the unit cannot be returned at this time.Once again, our current unit was NOT available or even manufactured at the time this original order was placed in 2014, therefore the customer could not have purchased this unit. This order was done correctly.Thank youFilomena

Review: Two hoses purchased purchased June 5 2013. 100ft and a 50ft. This is a buy one get one deal. Both hose burst after only having it a few weeks . I called the company and was told I could not get a refund. I was told my only option was to get a replacement. July 8 2013 the hose was returned for a replacement. Replacement hoses also burst. Called company was told my only option is a replacement. Still could not get refund. 10/2/13 hose mailed. Rec'd email on 10/31 replacement rec'd. Called company 12/3 to check on status. Now the company is saying they only replace hose within 90 days of purchase and that they will do me a favor and manually put in system to send a replacement. The replacement hose the company sends is defective. This is an awful product. I want my money back. I feel this whole thing is a scam.

UPDATE FROM CONSUMER AS OF 12-4-13

I WOULD LIKE TO ADD THE SECOND ORDER AS THERE WERE TWO ORDERS PLACED. THE SECOND ORDER # [redacted]Desired Settlement: $127.05 - the shipping 39.96 = 87.09 refund. I will be fine to pay for shipping.

Business

Response:

to whom it may concern,

We received the return product back on 10/31/13. The refund was not issued because we have a 60 day money back guarantee. I do understand that the product became defective. Normally after 60 days we issue a replacement product to be shipped. I understand that our customer would like a refund so I sent ahead and issued a full refund in the amount of $ 127.05. the refund was placed back onto the Visa credit card ending in [redacted]. Please allow about 3-5 business days to receive. If you have any further questions please contact customer service at ###-###-####.

Review: I tried this fusion juicer. A ton of great raw vegetables are wasted, which is not shown on the commercial or site. It is a big pain to clean. It does not work as what they say it does. It is a huge disappointment. I called them within 60 days of when I received the juicer. They said I am out of warranty range. I believe they know they have a poor product and do not want it back. I have never used such a product that I am this upset about. I made a huge mistake in believing them on the info-mercial. I will not make that same mistake again. I would like my money refunded. I made payments to them. I just received the juicer about 6 weeks ago and just opened it up yesterday. They are not willing to help me out at all.Desired Settlement: . I would like my $66.96 refunded to me. I would also like to be refunded for the green powder drink that I did not want in the amount of $69.96. I will send it back. The fusion juicer is packaged and ready to send back. I do not want to be contacted by them at all any more.

Business

Response:

To whom it may concern,

We have a 60 day money back guarantee on all of our products as stated on all of our advertisements. If Mrs. [redacted] is not happy with the product she can send it back to the following address:

I will make an exception for a refund but it is clearly stated and our rep was following company policy. I also cancelled out the continuity of the Green boost. Please have Mrs. [redacted] keep tracking information for the returned product. please have her contact customer service about a week after with tracking information so that track the package and issue a refund. [redacted]

Thank you,

Review: Ordered two products on February 11. Company sent me one of them. Never received the second. Talked to customer service several times. At first they told me they would send the second product right out and after talking to them several times I requested a refund of $44.97. They have also told me several times they are processing a refund but I have not received it. The company has provided a tracking number for the first product I ordered which was in fact received but have never been able to provide a tracking number for shipping the second item.Desired Settlement: Refund for $44.97.

Business

Response:

To Whom It May Concern,

I have issued a refund for the amount in question of $44.97 to the Consumer.

Sincerely,

Consumer

Response:

On July 19 I received an email from the company stating a refund would be issued within 5-7 business days. Today marks 7 business days and I have not received a refund.

Regards,

Business

Response:

To Whom It May Concern,

We tried refunding the customer on 7/19 but she has a chargeback on her card. The refund was rejected. The chargeback must be removed for the refund to process.

Sincerely,

Consumer

Response:

I have talked to my bank and they said there isn't any "charge back" block on this card or account. They do not show that any refund attempted to go through. If this company is having difficulty making an electronic refund - perhaps they could issue a check.

Regards,

Business

Response:

To whom it may concern,

We did issue the refund of $44.93 on 7/19/13 but the refund rejected for some reason. I have sent a request for a refund check in the amount of $44.93 to be mailed out to Mrs. [redacted]. Please allow about 10-15 business days to receive.

Thank you,

Review: In May I opened a box containing a brand new [redacted] Juicer. It had two broken parts, a pulp collector and a recepticle, which were ordered at that time. Since then I have had four or five conversations with them about shipping me the parts. Once they said they'd go out the next day; it didn't happen. Each time I called I got some Indian on the line who mumbled his English and was incomprehensible and each time they gave me all sorts of lip service but no parts. They are "out of stock" which leads me to believe that many people have had the identical problem or they would be in stock. Today I waited on their "customer service" line on hold for fifteen minutes. Every couple of minutes I would be told that I was first in line and it would be less than a minute wait. I am sick and tired of being jacked around by these crooks and I want the matter resolved NOW. There is no excuse for managing a business in this manner. I am appalled.Desired Settlement: I want my parts now so that I can actually use the appliance I purchased in May. Maybe you can get these charlatans to do as they promised and not jack me around any more. In lieu of waiting for the new parts, they could send me an entire new unit. After all, they could put the parts on my unused unit and sell it as NEW when the parts are finally in stock. The cusotomer service is deplorable.

Business

Response:

To Whom It May Concern,We are still waiting for our shipment of these parts the customer needs. As a courtesy, I will have a new [redacted] sent to the customer.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: It says, please allow to weeks for deliveryWell, it's been weeks now and I have called them at least times now and they keep saying that due to high volume that they will expedite my order againI also think they charge way to much for delivery!Desired Settlement: I want to know when I am going to get my order!
Business
Response:
To whom it may concern,
Due to high demand this product is on a slight back orderI have placed it on priority so once it is off of a back order it will ship in priority time frame
Thank you,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

Review: Having used their products in the past, I received an email stating that if I completed a survey, I could order a Milana bra for $5.99 with free shipping. When the survey was completed, I received a promo code to buy the bra on their site for said $5.99 with free shipping. When I followed their instructions and put in the promo code, the promo code disappeared and it did not give me the reduced price on the final page. I tried this several times and then called their customer service. Once I pressed Option 3 for further assistance, the phone rang and then I received dead air for quite a while.Desired Settlement: I want what they promised...a Milana Bra for 5.99 with free shipping. Fixing their website so that it accepts the promo codes is not a bad thing either.

Business

Response:

To Whom It May Concern,The promo code should work now. It didn't go live until a few hours later because the email was sent early accidentally.Sincerely,

Consumer

Response:

I am rejecting this response because: The site is still not allowing me to buy the product at $5.99 with free shipping. Code disappears each time it is entered and another bra pops up at $14.99

Business

Response:

To Whom It May Concern,Try using promo code: [redacted]I just tried it online and it worked for me.

Review: I ordered product from this company (order# [redacted])My first order was back in April, half the product was out of stock. I called and asked them why they couldn't just mail out the product in stock the Rep. told me I would have to cancel the out of stock and reorder it and they would mail out the stock they had. I reordered the product it is now almost August and eveytime I call they give me a new date when it will be mailed out. This has happened almost 5 different times, to make things even more poor quality of service, they send you out a postcard applogizing for the back order then asking you if you want to cancel your order??? If you don't sign and return the postcard they cancel your order! Who does that! I have received 4 postcards so far. The product they provide is outstanding but their customer service sucks. I ordered my dad product for his birthday in June hoping it will get to him by October, "Who has to do that"? I just want my stuff!Desired Settlement: I just want my product now!

Business

Response:

To Whom It May Concern,

There are several orders with us, 2 of which were shipped and 2 that are on backorder. I sincerely apologize for this inconvenience, but we are currently on back order for those sizes ordered. Because we do not have any quantities available right now, the best I can offer is a credit of $15.

y,

Consumer

Response:

I have been hearing this crap since April 2014, I have been told on several occasions more then 4 times the order will be sent out the next week!

As far as I am concerned the Reps. are lying to me.

The next time they assured me it would be sent is Aug. 19th.

I just want my order no $15 credit just the product.

No more stupid postcards I have to sign and return!

People need to know how bad there service is so they can elect to go to there competitors if they want better service.

I will say one thing, the only reason I am not canceling my order, their product is outstanding!

Review: I called regarding the warranty on a blender that I had purchased from their company that was badly malfunctioning. Fhe agent I spoke with gave me very detailed instructions for replacement which I wrote down and repeated back to be sure I had everything correct. I was instructed to return the blender to a [redacted] address along with a check for $9.95 made out to Tri-Star Products (I believe to cover shipping). I was also to include my account number (which the agent gave me) as well as USPS tracking information. My check was cashed last month and I still hadn't received anything. I called to check on the status of the replacement and was told by another agent that the replacement cost was $29.99, not $9.95. When I explained that this is what I was told, then agent shut me down and refused to answer any additional questions. He didn't even offer to send my money back. I said that I would take legal action and then hung upFDesired Settlement: I feel that this was a bait and switch. I would appreciate the delivery of the replacement blender at the terms that I originally areed to and paid for as understood with the first agent I spoke to.

Business

Response:

To whom it may concern,As per the documented warranty that is provided with each and every unit the warranty cost is $29.99 not $9.95.We will as a one time courtesy ship out a replacement unit. For the future the customer will have to send the unit back with a check for $29.99 for repair or replacement.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered online when there was a buy 3 cami shapers get 3 free offer. When the product came in the mail there were only 3 not 6. I have sent 3 emails to customer service and have received no reply. If I had tried returning them it appears that they would have kept the $19.99 shipping and handling fee so I did not return the 3 that I received.Desired Settlement: I would like them to ship the other 3 cami shapers as they should have done.

Business

Response:

After review of this account, we show that our customer care center was never contacted regarding the missing items. Had the customer contacted customer care at the phone number provided on the invoice that was sent, this issue could have been resolved immediately.At this time a replacement set is currently being processed for shipment. The customer will receive an email confirmation when the items have shipped. Please be advised this email may contain a copy of the original invoice, however, no further charges will be applied for this replacement.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided that the remainder of my order is received timely.

Review: I answered a TV ad that promised to pick up many channels in my area for free on Clear TV, so that I would no longer need a cable box or satellite dish to get those same channels. This is a false advertising as the antennas do not deliver as advertised. I cannot even get the four local channels it promised let alone the numerous ones offered through cable or satellite. The advertisement is totally false. I never have received an invoice from them.

I was also offered an additional antenna for $4.95 each (I got 4 more) and was charged a total of $97.79 with shipping costs that I also did not authorize this amount.

I called the number on my credit card bill for the TSP Clear TV ###-###-#### apparantly in PA and requested a credit back to my card for the $28.00 over charge. The foreign Indian voice was too difficult to follow except that he says I have no refund due, that $4.95 was for a cable, but I didn't get any cables.Desired Settlement: Refund my $28.00 to my credit card that I was over-charged and lower their rating to an F, this is a false company taking advantage of trusting people to believe the advertisements and promises made.

Business

Response:

To whom it may concern,

Mr. [redacted] ordered three antennas in total. One at $19.95 plus processing and handling and two additional at $14.95 plus processing and handling. This is why his total came to 97.79. I believe there may have been some confusion on the cost of the product. We want to satisfy our customers so I will honor a refund of $ 28.00. The refund was placed back onto Mr. [redacted] master card ending in 7596. Please allow 3-5 business days to receive the refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had placed two separate orders and have had issues with both. The first one they sent defective merchandise, when I asked for an exchange they sent the wrong items, I asked for another exchange and still have not received it . The second order I received the wrong sizes, when I called they hung up on me, the next call I was told I was being transferred to a supervisor and again was hung up on. I have called at least 8 times for both these orders. I also tried their online chat and was told to call customer service. I am totally disappointed and aggravated with this company.Desired Settlement: I want a full refund of the both orders including the postage and handling.

Business

Response:

To whom it may concern,A pre paid label was issued to the customer's email address. Upon return of the item a refund will be processed to the account.Thank you

Consumer

Response:

I am rejecting this response because: Ihave already returned the items and have not received the refund.

Business

Response:

At this time we still have not received the return items back in our facility. Returns can take up to 10-15 business days to arrive back to our warehouse. Once the items are received back, the account will be automatically refunded.Thank you

Review: I ordered [redacted] After placing the order I began to receive magazines. Magazines I did not order [redacted] & [redacted]. thee is a 3rd party company named [redacted] magazines located in [redacted] that has obtained my name and address and is now sending me magazines I DID NOt order. Any attempt to cancel this order or obtain a phone number for this company is futile. [redacted] reps. don't know anything about it. you receive phone# after phone# to try and cancel these magazines and you get absolutely know where. I did get a email off to this [redacted] company in [redacted] requesting no more magazines please and I would definitely be filling a complaint with the Revdex.com of New Jersey. If I need to file one in Ct. please in form me ...thanks LN

I WILL NOT BE PAYING FOR THESE MAGAZINES....Desired Settlement: A letter stating I will not be charged for any of these magazines and I will not be receiving anymore magazines. And maybe you could explain to me how you order [redacted] and end up on list of potential magazine subscribers?

Business

Response:

To Whom It May Concern,This customer accepted an offer for a 3rd party magazine rewards program. When placing an order, this is offered, and the customer MUST re-enter their credit card information and sign digitally for the subscription in order for it to be activated. Unfortunately, this is a 3rd party and not affiliated with [redacted]Sincerely,[redacted]

Review: I ordered a genie belt on May 7, 2015 and was told at the time I placed the order it will be shipped within 3-4 weeks. Now they are saying that they are out of stock. If they were out of stock why was I allowed to order? They are scamming the American people and they need to be stopped!1000's of people are placing orders and are not receiving them!Desired Settlement: I desire a full refund or the guarantee my card will not be charged!

Business

Response:

To whom it may concern,Our Genie Hour Glass is a brand new product to the market. Dueto popular demand, we ask that all customers allow a full 4-6 week time framefor delivery. Should the delivery of the order extend past the 4-6 week timeframe the customer is always notified. The customer is given the option ofwaiting the backorder through, or cancelling the order. No charges are made toan account until an item has actually shipped. We are receiving inventory weekly,and orders are filled in the order in which they are received. Once the itemhas been shipped the customer will receive an email confirmation of theshipment along with tracking information. A customer can cancel the order atany time, up until the item has shipped. If the customer would like to cancel the order they maycontact our customer care center at: ###-###-#### M- F9am-8pm EST Sat-Sun 9am-5pm EST.We make it a point, to keep our customers informed everystep of the way in regards to a backorder situation. Once again, no charges areapplied to an account until the item actually ships. Thank youFilomena

Review: Order#[redacted]

To whom it may concern:

I am writing to express my complete dissatisfaction with the business practices of [redacted].

This serves as a formal complaint against [redacted].

I placed my order & paid for it on 12/29/14. Having received no email or call for 12 days, I went online to check status of the order. The website states it will provide the same information as a customer service representative. The online status only shows my order confirmation with no other information. I then have to call customer service & provide my full name & address. Representative [redacted] tells me they are out of stock & I should receive my order in 1 or 2 weeks. I ask why I was not notified of this but received no response just an empty apology. Now I ask what will be done for this inconvenience. I am told that I have to call AGAIN once (if) I receive my order & request a discount. I request to speak with a supervisor. I'm placed on hold & speak with [redacted], no last name, ID# [redacted]. His speech is difficult to understand but confirms he is a supervisor. I tell [redacted] of my issue & that I deserve a discount. [redacted] says my package will be received at the end of January. I did not ask that question. He then repeats what I was previously told that I have to call for a $7.50 discount AFTER I receive my order. He asks if I want to cancel my order, as though he is tired of this call.

As a consumer that is already inconvenienced but your poor business practices, the fact that I have to once again be inconvenienced & take time out of my life to call you again & get what I rightfully deserve, is unacceptable.

This matter should be taken care of immediately, not once the company gets around to satisfying the order then have the consumer call again. The discount should include arefund of shipping charges of not acomplete refund of the entire other.

Regards,

[redacted]Desired Settlement: Change this business practice, send my products & give me a complete refund of my shipping charges!

Business

Response:

To Whom It May Concern,Customers account was reviewed and the status of order is on back order, due to the high demand. In our infomercial we do let our customers know that it can take 4-6 weeks to receive. We have not charge customers account as of today, we only charge customer once the product ships out. When customer placed the order we did a preauthorization just to verify it was a valid account but that hold was release. I will go ahead and take off the processing and handling for the inconvenience. Sincerely, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory. There is no information on how much the "processing and handling" is worth but I won't waste another moment of my time.

Regards,