Tristar Products

Review: Yes I purchased a size 2x slim jeggings in on march 3, 2015, I received the order on 4-13-15. I order these as a gift for my sister. She told me to send them back to get a bigger size so I contacted Geniebra.com and arranged to get a size 3x, I had 30 days to send the first order back or I will be charged a second time. Well the 3x didn't fit either. My sister was told on May 18, 2015 that her son did not have a heart beat and they wanted to delivery the baby. the baby was born dead. On May 20 the first order for the 3x jeggings where taking to the post office. on May 26, 2015 the second order was sent to the post office. I contacted geniebra.com 2 weeks ago and an agent said they have not received either one. I call genie today on 6-29-15 and they agent said they only received the first order. I just want my $29.98, and to warn people.Desired Settlement: I want to receive my refund, and I hope they can upgrade their system so they know when something has been returned and be on the same page. One person told me they haven't received either after a month and then the second person told me they received the first order and not the second order and its going on a month and a half now.

Business

Response:

To whom it may concern,A refund in the amount of $19.99 (purchase price) has been applied to the account on 7/1/15 to the credit card on file. As stated on all advertisements, shipping and handling is not refundable. The customer must allow 3-5 business days for the refund to apply to the account.Thank youFilomena

Consumer

Response:

I am rejecting this response because: I paid $ 29.98 not 19.99.

Regards,

Business

Response:

To whom it may concern,As stated on ALL advertisements customers have a 60 day money back guarantee LESS shipping and handling. This account was refunded for the purchase price less shipping on 7/1/15.This account has been closed in our systems.Thank youFilomena

Review: I thought I was ordering from [redacted], as advertising states this is 88% copper threads in products and states that items start at $12.95. I paid $55.96 for two (2) knee braces. When I called today to complain about the price I was told they were $19.99 plus $7.99 Shipping each. I thought it high but ordered it anyway. The writing on the pair of braces said "CopperFit" not " [redacted]" or" [redacted] and states on the brace it is 4% copper threads. A couple days ago I was in a local store and bought one knee brace for myself named "CopperFit" for $9.95. I looked my charge on credit card billing and found this name and phone number. I called for an explanation, and was told "CopperFit" and "[redacted] were one and the same. I disagreed and was disconnected by TSP.Desired Settlement: I would consider a refund of at least half of the cost and I will not do business with them again. Their advertising is misleading. And I will tell anyone else looking for copperwear not to buy from this company.

Business

Response:

To whom it may concern,Our registered trademarked name for OUR apparel is "Copperwear". We do not advertise as nor claim to have any affiliation with [redacted] or [redacted] These are all completely different companies. We have searched our data base with the information provided in this complaint and have no records of an account from this customer. All apparel made by our company is branded clearly as "CopperWear". While we can understand the confusion by some customers, as there are multiple companies selling multiple "like" products, we are clear on our advertisements as to our trademarked name.We cannot comment on a product that a customer purchased in a store, as we have been provided no information or documentation that it was in fact our product purchased in the store. If the customer did purchase our product via a retail establishment, our packaging is also clearly marked as "CopperWear." Without an order number so that we may1- locate an order via CopperWear in our system,2- verify the information provided in the complaint3-verify the communication between this customer and one of our representativesThere is nothing further we can assist with.If this customer has an order number belonging to CopperWear and can provide it to us we will be happy to investigate further.Thank youFilomena

Consumer

Response:

Review: [redacted]

I am rejecting this response because: My husband has been wearing a set he bought for $9.95 because they are more comfortable but I was unaware the pair I got him said CopperWear, so there is nothing to do but to say I'm sorry, but you did fill an order whether you can find it in your system or not, as I have a billing as of 2/20/15 for TSP Copperwear that I paid via my [redacted]

Regards,

Business

Response:

To whom it may concern, We apologize for any confusion this customer had in the different brands of copper support apparel on the market. However, we must reiterate our our first response to this complaint.We do not nor have we EVER advertised ourselves as anything other than COPPERWEAR (registered trademarked name). We do not have nor do we claim nor have we ever claimed to be part of or have any affiliation with any other brands that are out on the customer market.We are not able to locate any orders in our system with the information provided in this complaint. If the customer has an order number from COPPERWEAR we would be happy to review the order. If a customer makes a purchase from COPPERWEAR via our phone lines the beginning statement from the agent would have been :"Thank you for calling COPPERWEAR, My name is __________"If the item was purchased via our website, the customer would have had to physically type in the URL WWW.COPPERWEAR.COM- this would lead the customer to our webpage. This webpage would have been clearly marked with our registered trademarked logo for COPPERWEAR. If the customer placed an order with COPPERWEAR the billing statement would clearly be marked as COPPERWEAR with the COPPERWEAR phone number. This customer states she was charged by TSP COPPERWEAR- therefore, the customer would have been clearly informed of what company they were contacting when placing the order. Our price point on our COPPERWEAR has never changed. It is advertised clearly on all commercials and websites.If an item, regardless of the manufacture, hits a retail store, the store has the right to apply any price point they see fit for the product. Once again, we cannot and will not comment on a product that was 1) not manufactured by COPPERWEAR2) or the price point applied by the retail establishment to a product not manufactured by COPPERWEARAt this time there is nothing further we can assist with. Thank youFilomena

Review: I ordered an antenna on (Thursday) 01/02/2015, Order Number [redacted]. There was a FedEx Label created on (Monday) 01/05/2015 and I received a FedEx tracking number, 9[redacted]. There has been NO activity regarding my order since. I contact a FedEx representative on (Thursday) 01/08/2015 and he stated that the label had been created but the package has NEVER been forwarded to a FedEx facility/driver. He further stated that FedEx DOES NOT have possession of this package(s).Next, on 01/08/2015 I contacted their Customer Service personnel and their representative #313 could NOT speak or understand clear English. After I explained my concerns, she immediately asked me for the following:My full nameMy full addressMy Email addressI tried several times to tell her that I had an order number, but she just kept repeating over and over that she needed my: My full nameMy full addressMy Email addressI eventually conceded to her STALL tactic and provided her with the information, to which she responded "Your order was shipped on (Tuesday) 01/06/2015". I explained ONCE AGAIN that I had already contacted FedEx and told her again the results of that conversation, to which she responded "Your order was shipped on (Tuesday) 01/06/2015".I then asked to speak to her supervisor and she put me on hold. 15 seconds later a message came on the line that said "There has been an error, please hang up and call back later".THIS IS TOTALLY UNACCEPTABLE!!!!!!!!!!! I then emailed my complaint to them at [redacted]. They have not responded.Desired Settlement: I would like a refund plus damages.

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows package was created but no package was sent out. That was a system error, while fulfilling the order. I will go ahead and refund customer in full for the inconvenience. Customer will receive refund in 2-3 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This company sold me an antenna with the promise of clear HDTV reception and a total of 48 channels including some cable channels. Yet, in reality I have not once received a clear signal since I got the product and if lucky I only get about 11 channels.Desired Settlement: I would like a full refund of the total amount spent and I would like compensation for my troubles and the migraine headaches I have suffered trying to make their product work.

Business

Response:

To whom it may concern,Our Clear TV advertisements clearly state that our Clear TV is for viewing network broadcast channels. There is absolutely no mention of the amount of channels that are received or that cable channels would be available. Please see below for a direct link to our website, which also contains a video of our commercial for review. We have also provided documented FAQ's from our website regarding channel and signal questions.We provide all our customer with a 60 day money back guarantee and will be happy to issue a refund on this account once the customer has returned the product back to our facility.http://www.cleartv.com/FAQsWill the channel numbers be the same? With the digital system, the channel number that appears on your television screen and the actual channel number are often but not always different. Many stations have sub channels (channel 2, channel 2.1, 2.2, 2.3, etc.). Keep in mind reception will vary in your area due to geography and location of the broadcast antenna.What if I can’t receive a signal with Clear TV? Signal strength will vary based on certain variables, such as distance from the transmitter, hills, and buildings. Even tall trees can impact reception. Check the exact distance from your residence to the nearest transmitters in order to get an idea of what to expect in the way of reception. To do this, go to antennaweb.org and type in your address. It is recommended that you be within 25 to 30 miles of a broadcast antenna.Clear TV eliminates expensive and unnecessary cable bills for those consumers who are just looking to enjoy their favorite network shows. Thank you[redacted]

Review: Several months ago My wife bought "The Perfecter" for her hair. It worked great for a few months and then started falling apart. I called the people at the company and they said that if I send them $20 they would replace it, so I did. At the same time I told the lady that I would be moving and gave her the new address and placed the new address in the package with the old Perfecter as she asked. Well the new "Perfecter" ended up going to the old address and then sent back to the company. Since July 2014 I have tried several times to get the replacement sent back to us. Every time I call customer service they tell me that I need to speak to a supervisor, I am put in a loop for several minutes and then the call is dropped. This has happened several times to me. I have sent several emails to Tristar and no one has ever contacted me. This was the last thing I wanted to do.Desired Settlement: We either want a full refund for the original product and replacement or a replacement.

Business

Response:

Hello[redacted],Thank you for being part of the Perfecter family. I reviewed the account we did replace the unit but it was never delivered. I will go ahead and make a free replacement. Sincerely, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Please be sure that it shipped to the correct address: [redacted]

Regards,

Review: We ordered a fusion juicer though a TV ad. It was an inferior product Wereturned it, but had to pay postage on our own, which came to $35.00. When we contacted company for reimbursement of postage, they claimed they do not reimburse postage unless the product is broken. Asked for a supervisor, but refused to let us talk to him.Claimed that was not a valid reason. This company should be put out of business.Desired Settlement: DesiredSettlementID: Refund

I would like postage refunded on the same credit card that was used to purchase item.

Business

Response:

To whom it may concern,

It is clearly stated on all of our advertisements that P&H is non-refundable but we did refund Mrs. [redacted] what she paid to date which is $ 52.06 and stop all future payments. Mrs. [redacted] was refunded the processing and handling. Please have her contact her credit card company to verify that she was in fact refunded.

Review: I'm not sure if I chose the correct catagory for my complaint. On 2/23/15 I purchased a Power Pressure Cooker XL online with a 6 year warrenty through a sales promotion that offered me free shipping, for a total of $109.95. My pre-paid debit card was charged at that time, and their customer status website showed a status of backordered requesting 2-3 weeks for delivery. On 3/15/15 the site STILL showed the same status, so I submitted an address change request due to the fact that I am moving at the end of march. On 3/16/15, I checked the status website again and it showed that the order was awaiting credit card approval. At this time, I call the customer service number to inquire as to what was going on. I was advised at this time that the $109.95 that I was charged on 2/23/15 was a "pre-authorization" and that the money had been credited back to me on 2/27/15 according to company policy, and they were now attempting to reauthorize the charge. At no time was I advised, prior to this, of the company's supposed "standard policy" or pre-authorizing, crediting back, and then charging again at a later date, nor was I notified in any way that it had taken place. Due to the fact that the money was a windfall, on a pre-paid debit card, and the money has since been used to pay up outstanding bills, I no longer HAVE the funds to pay for the item, because I was under the impression that I had already PAID for it.Desired Settlement: While I don't really expect it to happen, I feel that the company should do the follow: 1) provide the item I ordered to me free of charge to compensate for the fact that they failed to properly inform me of their supposed policies, failed to deliver the item in a timely manner upon original purchase, and failed to notify me that they had credited me back the money I had given them in good faith with the intention of charging me again later. 2) correct the documentation on their order website to reflect this HIGHLY unusual policy so that no one else goes through the hassle, aggravation, and disappointment I have personally suffered due to this poor communication of policy and even poorer processing and delivery time. 3) Send me an email apology.

Business

Response:

To Whom It May Concern,customers account was reviewed and the order has been cancelled as per customers request. When a customer places an order we make a pre-authorization to verify that is a valid account. By law we cannot charge customer until the product has been shipped out to customer. If customer like we can give customer a discounted price on a new order. Customer can call customer service to take advantage of offer. Sincerely,[redacted]

Review: I purchased a FUSION JUICER from them in Feb or March of 2014. After a couple of weeks, the juicer stopped working. I was instructed to send it back and I would receive a replacement juicer. In April, I received a confirmation e-mail that they had received the juicer I returned and would be receiving a replacement. I have called several times as I still do not have a juicer. Each time I am told that I will receive a replacement juicer in 7-10 days. It is now june 12. I still have no juicer. I have paid money and have nothing in exchange for the money I paid for the juicer.Desired Settlement: I want a juicer. I paid for a juicer. If they are not going to send me a juicer then I want a refund of all of my money so that I can purchase another juicer.

Business

Response:

We have replaced the customer's order and it will soon be ready for shipment. Just a reminder, customer has two more payments in the months to come, if customer has a dispute with the bank about us, customer must lift that dispute so that the account does not go to collections again. Thank you.

Consumer

Response:

Hello.

Yes, I FINALLY received a replacement juicer from the company. The issue is now resolved. This is the first time I have ever had to resort to getting the Revdex.com involved in getting a company to honor their part of an agreement and actually deliver a product in exchange for money. And of top of that, STILL NOT DELIVERING after 2 calls from me and promises on their part that I would receive what I paid for in 7-10 days!! Not really sure how a company like this stays in business. I think they might want to look at their business practices and improve them. Thank you Revdex.com. Glad you were there. I am glad you are there to keep businesses ethical. Looking at this company's track record, I probable would STILL not have a juicer today if you had not intervened. Thank you for your help.

Review: I ordered this product but did not receive. They said that I received the merchandise on May 13,2013. I waited two and 1/2 weeks to receive ther merchandize. I never have received it. I called them after two and 1/2 weeks to get them to refund my money. Everytime that I call, I have received a diferent answer. When I called on July 1, 2013 I was told that I would receive the credit by Wednesday, it is Friday and I have still not receivedthe credit.Prior to that I spoke with a gentleman who said I would previous it the week before, it never came. I have called two times prior to this. I called today and was given the same runarounsd.

All I want is my refund. If I had received your product, which I idid not I would have returned it.

I hope that this matter can be resolved as soon as possible.Desired Settlement: JUst refund the money back to the original method of payment and stop aggravating me. I am a sick lady and all of this aggravation does not help.

Business

Response:

To Whom it May Concern,

According to our tracking number, [redacted], the package was delivered by the local post office on 5/21/2013 at 9:47AM. Ms. Bartkowiak called about a week later informing us that she had not received any package. Soon thereafter, the card on file was declined when we attempted to bill her for the next payment of the order. This is what delayed submitting her refund as the account was overdue. As of 7/9/2013, she has been refunded in full for $39.98.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I called Tristar way before there was an issue with the card. Bottom line, they did not want to refund the money. About three weeks after I began to contact them,I had went to the ATM an it ate up my card. But iregardless of that fact, any company can issue the refund back to the original method of payment. They didnot need the new card number.

I feel that they just used every excuse in the book, thinking that I would give up. I called every day for six weeks and they would keep me on hold for two to three hours and I would be transferred from department to department. Every time it was a different excuse. Finally I just point blank told them that I had reported the to the Revdex.com and they stated that they were not a member.

I just got my refund back on Friday, July 12,2012. I would advise anyone out there never to do business with this company.

Regards,

Business

Response:

To whom it may concern,

A refund was issued on 7/9/13. The refund was placed back onto [redacted] Visa cred card ending in 7125. We must refund the card on file. If the card is damage that bank or credit card company would need to issue her a refund check for what we refunded as they did receive the refunded money. Please have Mrs. Bartkowiak contact her credit card company to discuss the issue. We did in fact do what we needed to do for her on our end.

Thank you,

Review: I ordered 4, two package sports bras@ $eachI paid for which was $I received only ONE packIt was the wrong size and I was shorted packsI called and after explaining that the order was wrong and I was charged wrongly, the customer service rep was rude, short in attitude and her English was very slurred and hard to understandShe kept interrupting me then sternly asked "Well, WHAT do you want?" Her name was [redacted] ([redacted])I was given an RA return number and I had to pay to send back the wrong order that was sent to meThe customer service person offered NOTHING that would compensate meI sent the WRONG order back priority mail so I could get my OVER CHARGED refund back quicklyIt was returned to Genie Bras on December 30thI still have not received my refundI called the customer service again and was told that they had no record of the return and it takes up to a month to get a refundI stupidly paid for this with [redacted] and when I called [redacted] to dispute the charges I was told they have an agreement with Tristar/Genie Bra and cannot dispute the chargeGenie Bra has had my return for weeksI do all of my shopping online and have never had such poor, unprofessional customer service and experienceThis was my FIRST and LAST time I will ever buy or shop for a Genie Bra or a TRISTAR productI want my money back and the $I had to pay to return the item I did not orderI should have been refunded immediately and been emailed a return shipping label provided by the companyThe Genie Bra customer service reps have a poor attitudeThey sound annoyed when you call and are rude and unintelligible
My order number is [redacted]I was charged $through [redacted]My RA# is [redacted] and my return shipping cost was $The return tracking number is
[redacted] through USPS.Desired Settlement: I want my $+ $refunded to me now, not in a month or whenever someone gets around to it
Business
Response:
To Whom It May Concern,Customers account was reviewed and I will go ahead and process a full refund of $right awayCustomer will see refund in 2-business dayUnfortunately we would not be able to refund for the cost of what she paid to send the package backWe can only refund the amount we have charge.Sincerely, [redacted]

Review: This product was purchased by a family member for me. I wanted to return it because I didn't think we could use it. After calling the company, they gave me the return instruction for this product. I paid about $35.00 for the return shipping of 2 packages, one was the cooker and the other was the glass lid. After about 3 weeks I called to see why a credit wasn't issed to my mother's credit card. They stated that it was past the 60 day return policy date. So they shipped it back to me. I never recieved the glass lid and called them on August 16, September 21 and October 19th to complain about the lid. Each time I was told that the supervisor approved the lid and that I should receive it within 10 days. I never recieved it. All I need is the lid.Desired Settlement: Please send the glass lid (cover)

Business

Response:

To Whom it May Concern:I will be more then happy to send you out a glass lid. It will be sent out by UPS grounds. Please allow 3-5 business days for delivery. thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased the Fusion Juicer on 9/30/2013 and at time I told the representative I was not interested in any other products just the juicer then come October they are accessing my BANK ACCOUNT and when I called to find out why I was told they sent some product and when I received it and sent it back they would refund my money they had no authorization to access my account other than the payment at that time the manager said oh were sorry and we will give only charge you 5 payments instead of 6 which it supposed to be anyways as said on the commercial. None of that was upheld on their part. Now my juicer has broken and parts are rusting which is not right after calling again I was told by the Manager [redacted], he will ship out a new juicer but I have to pay for it. then I asked to speak to a Higher Manager or Corporate and he refused to give information and that they were closed today call back tomorrow, I did encounter this the 1st time I called to complain also. Now I DO NOT want another juicer just a REFUND. When the juicer broke I looked at the part and it was collecting mold not good and neither are the rusted parts If this is digested it can really hurt someone very badly and I will NOT allow my family to drink from this. I was also told I can get parts because I paid for a 4 year warranty but I need to pay more money.Desired Settlement: I want a full refund put back into my account for everything they have taken out of my account

Business

Response:

To whom it may concern,

We have a 60 day money back guarantee and a 90 warranty on all of our products. We want to assist and keep all of our customers happy. I have sent a return label to Mrs. [redacted]. Once she receives the label she can use it to send our product back. Once we receive the product back we will then issue a refund.

Thank you,

Business

Response:

To whom it may concern,

We have a 60 day money back guarantee and a 90 warranty on all of our products. We want to assist and keep all of our customers happy. I have sent a return label to Mrs. [redacted]. Once she receives the label she can use it to send our product back. Once we receive the product back we will then issue a refund.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have a Jack LaLanne's power juicer that was purchased from Kohls department store and stopped working. I called the warranty number on the product and they said that it needed a part ordered, The part was the motor base. They said that is was covered under warranty and that I just needed to pay the shipping, which was $ 31.79, which I paid. This was on 1/2/14, they said it would take 7 to 9 business days to receive it. I waited two weeks and called them back and they said that it was on backorder and that it would be in stock by 2/2/14. I did not receive it or any call or e-mail from them. I again called them back on 2/2/14 and they said that it was still on backorder, now till 3/2/2014. I asked for their corporate number so that I could get this issue solved, to have a repair part sent to me or a replacement unit, they would not give me the number. I called back again and they said that they did not know when the part would come in and hoped it would be in next week. This is an item that is supposed to be used daily for health reasons and we have been with out it for 5 weeks.Desired Settlement: I think at this point they need to replace the unit if they can not get the repair part that is needed and refund the money that I paid for shipping.

Business

Response:

To whom it may concern,

I will have a whole unit sent out to you. Please allow about 7-10 business days to receive.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased the Fusion Juicer from this company for 6 Payments of $39.98. They sent the machine to me, and I requested a replacement because it was' not the color I ordered initially. They received the machine and registered it as returned as per an email communication from them on 7/22/2014 which means that it had to be sent 5 to 7 days before in order for it to get there on that date.

Several weeks past and I still hadn't received the machine, so I called the company which by the way takes me around 30 minutes to an hour to get to a supervisor. A supervisor says "You will receive the machine within 7 to 10 business days". 15 Days past and did not receive the machine, so I called back and wait another hour to get to the supervisor. The supervisor tells me

"We are sorry for the inconvenience Mr.[redacted], you should be receiving the machine within 7 to 10 business days". 15 days passed and still did not received the machine, so here I go again and called the company 1 more time and wait around the same time to get to the supervisor. The supervisor tells me "We apologize Mr.[redacted], but the machine has not been shipped yet. I will make sure you get your machine within 7 to 10 business days..." So I tell them how come this is happening?, it is the second time and I am really getting tired of this situation. "Don't worry Sir, you will get your machine this time". 10 days passed and no machine arrived. I called again, waited for an hour and then very frustrated asked the supervisor for a refund and she said it was not possible. So I gave them a hard time and explained my situation, and the supervisor agrees to refund "You will receive your refund within 3 to 5 business days" 7 days passed no refund. Called again another hour and the supervisor "I'm sorry Mr.[redacted], but your refund was sent to the accounting department but is has not been processed yet, you will get it in 3 to 5 days...again and again this happened 3 more times :(.

My bank said to contact you.Desired Settlement: Refund the money back to my card and send the machine back to me. It is only fair that still keep the machine, because I initially requested a replacement, not a refund... the reason why I requested a refund is because I felt like this company was taking advantage and failed to honor a verbal commitment to replace the unit and then to refund the money back.

Business

Response:

To Whom it may Concern:A refund was posted back to the cc that we have on file. a unit will be sent to the customer as well.Thank You-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We purchased our HealthMaster Elite 12/26/11. We also purchased the 6 year warranty. We only used products in the blender that were suggested. The motor burnt out 6/13/12. We figured it was a fluke, things happen. In order for them to honor the warranty you have to pay for the shipping $29.99. We paid for the shipping for the new base. Well the motor on the replaced base also burnt out in July of 2013. Again we have to pay the $29.99 to ship us a new base. So we have now spent $60.00 having to their defective product sent to us.Desired Settlement: If their product only lasts a year they should be shipping out replacement product free of charge. This has happened twice it looks like a pattern. At best I would like a full refund for the defective product so I can purchase a more reliable blender. At worse I would like our shipping charges for both the first time and this time refunded in full.

Business

Response:

To Whom It May Concern,

I have refunded the customer for both shipping charges incurred of $29.99 each. If you have any other issues with the bases, please give me a call at ###-###-####.

Sincerely,

Review: I saw advertisemnet on TV about the seamless cami shaper and have wanted to try them. The 'deal' on TV was buy 3 get 3 free; 3 payments of $19.99 with free shipping. To me this meant $60.00. It was 10:00 p.m. when I made the phone call, which was all automated and the message kept making offers upon offers, which I think I said I would take the free $50 Walmart gift card, not understanding what that really meant. The next morning I checked my bank account and $219.83 had been deducted. I tried to call the phone number they gave me with my confirmation number and of course they did not answer. I wrote a letter to cancel my order. This morning I spoke with [redacted] and then her supervisor, [redacted] for almost an hour on the phone; he kept repeating his script. He told me the order had been shipped. This is the first business day after I placed the order. [redacted] tells me that I order 3 orders of the special, which was 18 cami shapers!!!! No where in the conversation when I made the order did they tell me how much my order was. I wanted to know but couldn't speak to anyone. This morning [redacted] tells me $509.00. This is outrageous and a scam for sure. He told me I could refuse the package and when it is returned to them they would credit all but $75.00 (processing fee) back to my account. So this phone call to get 6 cami shapers for $60 ends up costing me $75 and I get nothing. This most certainly misrepresented on their part. Is there anything I can do? If I send the package back, it costs me $75. I really want the full refund of what they deducted from my bank account, plus, I do not want them to take more from my account. I will go to the bank, but not sure that will stop my card number from being processed.Desired Settlement: Full refund of what was taken from my bank account.

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows a big order. Customer must of press the quantity wrong. By the time customer called to cancel the order, the package was already in the hands of ups. Customer can refuse both of the packages going to her and we will refund in full with no problem. I will also email customer a prepaid label if she does not have the chance to refuse packages.

Review: On 6/30/13, I ordered the Fusion Juicer by phone. On 7/1/13, I tried to cancel the order and I was told that the order was already shipped and that I could refuse it once delivered. On 7/5/13, UPS delivered the product, I refused the item and dropped it off at UPS-Lancaster, CA. On 7/9/13, I spoke w/[redacted] #[redacted] and was told I would receive a full refund in the amount of $124.93 in 3-5 days. I received a partial refund in the amount of $119.94. On 7/13/13, I spoke to [redacted] #[redacted] and was told that I would receive the additional refund in the amount of $4.99 in 7-10 days. On 7/18/13, I spoke to Supervisor, [redacted] #[redacted], he apologized for the delay and he assured me that the refund would be processed and I would receive it in 2-3 days. On 7/26/13, I spoke to Supervisor, [redacted] #[redacted], she was sarcastic and stated that they did not want to keep my $4.99 and that she could not speak for [redacted], but that she would process the refund and I would receive it on Monday, 7/29/13. On 7/29/13, I spoke to [redacted] #[redacted] and she has stated that I should receive the refund by tomorrow 7/30/13. I am constantly being told that the refund is processed and I will receive it in a few days. There has been no follow-through to ensure that I as the customer receive my refund. And the tone in which the supervisors are speaking to me with the exception of [redacted] #[redacted] has been sarcastic and unapologetic.Desired Settlement: It has now been 4 weeks - I want the completion of my refund in the amount of $4.99 and an apology for the delay and the sarcastic tone of the supervisors ([redacted] #[redacted] and [redacted] #[redacted]).

Business

Response:

To Whom It May Concern,

The customer received the $4.99 refund on 7/29.

Sincerely,

Review: Refused package for clear tv antenna. Found package in my garage with my mail from post office l took the package to the post office the next day unopened. I called clear tv and asked why I didn't get a full refund they said I refused it from the wrong shipper.I said it came from usps. Said it on the label.Desired Settlement: Full refund for the shipping and handling charges

Business

Response:

To Whom It May Concern,I have issued a full refund of the remaining $47.94 for this customer.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I originally ordered $59.94 worth of products from the Genie Bra division of Tristar in January of 2014. The order was placed online. When I received the product, the product was too small. I called customer service to receive a return authorization code because I no longer wanted the product. They first asked me if, rather than processing a credit, if I had a friend or relative that I could give the product to as a gift. I said no and could I please just have a refund. They gave me the return authorization code, which I used to return the product.

Instead of refunding me, they re-sent me the exact same product in the exact same sizes. When I called about it, they said that they did that because I had indicated on the return form that I wanted new product to be shipped to me when I know for a fact I circled 'credit' on the return authorization form. They said they would process a refund once I returned the product. So I again filled out the form and even wrote a note on the form to please credit my credit card because last time they resent new product and I wanted a refund.

They accepted my returned product but I never received a refund. I called them and they said they did not refund my money because they resent me product and I returned it and they thought I didn't want a refund (when I specifically wrote on the form to provide me with a refund). They apologized and promised that a refund would show on my account within 3-5 business days. I never received the refund. I called again and they told me they did see a note on my account that I should receive a refund but that no action had been taken yet. Again I was promised a refund in 3-5 business days. It is the 6th business day and I still have no refund. I called again, they sent me to a supervisor who again told me it would be 3-5 business days. She also said she would send me an email confirmation that they were giving me a refund which I have had yet to receive.Desired Settlement: I want my money back without having to call yet again only to be told the same thing with no result. This has been dragging on for months and I have had to call them 5 times now with no results.

Business

Response:

To whom it may concern,

A refund of $ 59.94 was given on 5/1/14. Please allow 3-5 business days for the refund to be processed back onto the Visa credit card ending in [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered a product online (Perfecter Curling Iron), which cost a total of $99. Based on the declarations of the company, if you are not fully satisfied with the product you may return it and receive a FULL REFUND. On November 8, 2013 - I mailed the product back to the company as instructed with the appropriate markings on the package to identify it as mine - along with a letter INSIDE the package identifying it as MINE. On November 11, 2013 at 2:11 p.m., the package was returned to the company (Tristar @ [redacted]). This information is documented via the US Postal Service tracking and insurance information that was placed on the return.

After approximately 15 days, I contacted the company to inquire if the package had been returned, and they claimed it had not been. I decided to wait a while longer, and subsequently returned the calls several times speaking with different representatives, all claiming the package was never received, ALTHOUGH I HAVE PROOF that it was in fact, DELIVERED!

I finally decided to file my insurance claim with the US Postal Service (USPS) to initiate an investigation, which I received a "Denial Letter" from USPS indicating that the package had been delivered. I have YET to receive my refund, and I keep getting the runaround with this company regarding my refund. I would like to file a lawsuit to claim my money, but a damaging record with Revdex.com may be just as effective.

Please advise how this may be resolved. I am extremely frustrated because not only did I NOT receive my refund, I don't even have the PRODUCT, AND spent money on the return postage (totaling $11.20).

Thank you for your assistance,

[redacted]Desired Settlement: I am requesting a FULL REFUND in the amount of $99 PLUS the cost of postage at $11.20 - for a grand total of $110.20

This amount is only fair for the valuable time spent in tracking, contacting the company, sitting on hold for insubordinate amounts of time, getting the runaround, and all the unnecessary grief associated with doing business with Tristar Products! I will NEVER recommend doing business with this company, and further - I would recommend that Revdex.com look into other complaints that have been initiated by unsatisfied customers making the same claims. I didn't find these until I began to do research. This company has a history of not refunding money, even after receiving the product. This leaves room for unethical practices in potentially selling the same item multiple times and receiving remuneration on all counts. (i.e., making the claim that they haven't received return and then repackaging for another sale to a different customer). Not out of the question, for sure!

Business

Response:

To whom it may concern,

Mrs. [redacted] order total came to $99.99. I understand that Mrs. [redacted] states that she did not receive the product. We issued a refund of $99.99 on 3/28/14. The refund went back to the Visa credit card ending in [redacted]. Please have her contact her credit card company to verify the refund.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9983318, and find that this resolution is satisfactory to me. Thank you so very much for your intervention! Ironically, the refund came ONLY AFTER I contacted your office regarding their business practices. I appreciate you assisting me in getting the money returned to me. Keep up the great work that you do protecting consumers!!! Thank you again!

Regards,