Tristar Products

Review: I ordered genie slim jeggings on12/29/14 and have yet to recieve my items. I ordered 2 qty of jeggings. My total came up to 59.96. I want my jeggings or money back. My order number is [redacted]Desired Settlement: I would love to get my jeggings soon as possible or send me a check for the amount of 59.96

Business

Response:

To Whom It May Concern,Customers account was reviewed and the status of the order is on back order due to the high demand. For the inconvenience I will take off the processing and handling of $19.98. I will also expedite customers order for the inconvenience and we will be shipping out by the end of this week.

Review: Advertised will not stain or mildew and had a 10 year warranty. I bought the product Nov 7, 2013 and today is June 30, 2014 and the product is stained and mildew. I called the company and they said it passed the 60 day return policy and there is nothing they can do. I stated what the ad said and she just repeated sorry passed the return period and I had to purchases the warranty. The ad nor the order form said anything about purchasing the 10 year warranty. I was just seeking a replacement but at this point I just want my money back and to warn people about this bad product and false advertising.Desired Settlement: Just want me money back since they didn't want to do anything about it.

Business

Response:

Customer is out of the time frame for refund, but what we can do is place a one time replacement on the customer's order for no charge. Thank you.

Order #: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I place an order for replacement parts on 05/10/2013 and paid in full at that time. I was told to allow 2-3 weeks for delivery. It has now been over 9 weeks and I still have not received the products.Desired Settlement: I would like to receive the products I ordered. If they can't fill the order for replacement parts as promised and offered on their own website, then maybe they should replace the entire unit!

Business

Response:

To Whom It May Concern,

I apologize for the delay in receiving your order. Unfortunately, we have been on a heavy backorder for the requested items. We have not billed you and will not do so until the order ships. My rough estimate is about another 3 weeks. Again I am sorry for the delay.

Review: I bought the Fusion Juicer over a month ago under the fact that there was a 60 day money back warranty.

I used the product and it is not truthful as they advertised...too much waste of good food.It takes longer to clean it than to make one ounce of juice.

I contacted the company and I was immediately connected to a mediator company thet has not answered me 5 different times...I want my money back and return the product and it has been impossible to this point.

Any help would be greatly appreciated. Desired Settlement: I just want to be able to return it as the warranty said and get my credit card refund in full

Business

Response:

According to our records, customer is indeed within the 60 day time frame to send back the unit. Customer must pay the postage and handling to have it sent to the address below along w/ their order number. Customer must make sure to have a tracking number to show proof of return. If customer has any further questions, they can call our call center at ###-###-####. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Ordered their product and it didnt work in my area and on the ad. it stated you would get a full refund if not satisfied. I ended up sending it back and about 3 weeks later got half the price that I sent them back on my credit card. I then called them to see why only half was put back on the card they informed that they would not pay the remainder because it was for shipping the total price on my card was $66.86 they only refunded $34.90Desired Settlement: Having the rest of the money put back on my credit card. $31.96 and that they have to tell the truth on the ad.

Business

Response:

To Whom It May Concern,The company policy is 60 day money back guarantee less the processing and handling. Out of good faith I will refund customer the processing and handling back. Refund will reflect on customers account in 2-3 business days.Sincerely,[redacted]

Review: I purchased a Perfecter fusion hairstyling device from Tristar Products for 100 dollars that was charged to my credit card. The product came with a warranty that it could be returned within 60 days at no charge. In order to return the product one was required to call the customer service number provided and receive a Return Authorization Number . I called that number less than three weeks after receiving the device to request the RA number. I am deaf and am required to use the phone via a relay service for the deaf. (My phone nbr that I was required to provie is TDD only so you may not call me on that phone unless you first call the relay service at 711 andask them to dial my number.) Thus I have a written record of all phoine calls with the company on tape as the relay opr types to me. After being made to hold for twenty minute, and being required to provide a mass of info to two different depts which took a half hour, I was persuaded by [redacted], ID Nbr [redacted] to keep the product and they would refund $40 to my credit card and I would be notified via email w/i 15 mins. A day later I finally got the email, which said that I was refunded only $15. I again called customer service, and after 45 minutes was finally allowed to speak to a supervisor who said that the $25 additional refund had to be manually entered and that no one had done that and so I needed to call back to have them do it. This took another hour on the phone via the relay service at a cost to me of approx. a dollar a minute as I cannot use a cell phone but must place long distance calls via the relay service. The so called $40 refund that they made me call twice to demand cost me the same for the phone calls. This was fraud. They only refunded $15 in hopes that I would not take the time to call back and spend an hour and twenty dollars on the phone to do so. They then refused to give me their corp office address saying that I could not file a complaint with anyoneDesired Settlement: A refund of the $20 it cost me to spend an hour on the phone trying to obtain the $40 dollar refund I was promised, ion addition to the applicable $40 refund

Business

Response:

To whom it may concern,

The amount of the order total on Mrs. [redacted] account is $99.99. We issued three separate refunds on this account. The refunds are as follows:

12/3/13 FOR $ 15.00

12/4/13 FOR $25.00

12/5/13 FOR $25.00

In total Mrs. [redacted] was refunded 65.00. She will only be paying $34.99 for the product.

All three refunds have been placed back onto the American express ending in [redacted]. Please have her contact her credit card company to verify the refunds.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I order the genie hour glass on April 27,2015. I received an email about my order and in the email states that I will receive another email when the product is shipped. It is now may 27,2015. I have not received an email on the order or get the product. I have called the company 3 times about my order and they say the same thing I will receive the order in 3-4 weeks. On line the order is out of stock with no other information about the order. Their customer service is horrible. I should not have to keep calling about product I paid for. This company should send out email to their customer about order placed. After today for call I now have to wait another 3-4 weeks for this product.Desired Settlement: I want what I paid for but waiting another 3-4 weeks is unacceptable.

Business

Response:

To whom it may concern,Our Genie Hourglass is a brand new product to our market, and given its popularity we ask that all customers allow 4-6 weeks for the item to arrive. This is the standard time for any back order to be filled. If the order is somehow delayed past the 6 week time frame, customer are notified of the longer waiting period and are given the option to wait for the order or to cancel the order completely. No charges are made to the customer until the item actually ships. At the time of order, a pre-authorization is placed on the credit card for validity and security reasons, this pre-authorization is then reversed within 24-36 hours of the initial order. No funds are actually withdrawn from a customer's account until the item has been shipped from our facility.At the time of ordering, the customer is sent an email confirmation of the order. This provides order details and allows for a customer to contact us if information needs to be modified. Once an item ships, the customer receives another detailed invoice and shipping confirmation containing tracking information. At this time the order is charged.This customer has not been charged for this order as the order has not been shipped yet. Please see below for the confirmation of the pre-authorization and the reversal and approval of reversal back to the account for the pre-authorization:04/28/201500:32e XXORDER NOTIFICATION EMAIL SENT05/01/201516:15e XXREVERSE AUTH ATTEMPT AUTH: 138451 04271505/01/201516:19e CCAuthorization Reversal: 000 ApprovedI have also attached a copy of the customer's invoice to show that the order has not been charged, please note the "Paid to Date" is $0 and the "Amount Due" is $39.16 the amount of the order.As customer's are notified of the shipping time frame at the time of ordering and order confirmation has been sent, there is no further communication with the customer until the item either extends past the 6 week backorder time frame or the order ships.At this time, this order has not shipped, and has not been charged. The customer has the option of keeping the order and waiting the allotted shipping time frame and being notified if time frame will extend past 6 weeks or the customer may cancel the order, which would void the account and the customer would not incur any charges or be in need of any refund as the item was never charged to the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: In March I called [redacted] after watching an advertisement that was broadcast on our local [redacted] station ([redacted]). Less than ten(10) minutes after placing the order, I called back and attempted to cancel the order and requested that my debit card be reimbursed. At that time I was told that the transaction could not be stopped and that all I could do was wait until I received the item . Even though I had just placed the order, they refused to cancel it and return my money.

Upon receiving the item , I refused the package and had my local postal clerk return the package. I did not open the package. It was in pristine condition and the return address that the company put on the package was the one that was used for the return transaction.

After waiting several days, I was told it would take at least a week, I called the number that I had for the company only to be told that they had not received it. I have called several times ( too many to count) only to be told the same thing - it has not been received. I contacted my local post office to put a trace on the package and was given a tracking number. As of yet, the package has not arrived and I have yet to be reimbursed. The address that was on the outside of the package evidentially was a ruse and was intentially used by the company to misguide. The package will never arrive where it needs to go and I will never be reimbursed.

This was a total scam and thousands of people are in the same boat. I am a disabled adult and live on a very small income. Every penny counts for my survival. I need help with this matter and the consumers need to be protected from this company.Desired Settlement: All I want is my money returned to my debit card.

Business

Response:

To Whom It May Concern,We received the customer's package back on 3/31. The product price of $19.95 was refunded on the same day, and I have now refunded her for the processing and handling of $15.98, which now amounts to $35.93. Sincerely,[redacted]

Consumer

Response:

I am rejecting this response because:

Review: I purchased a juicer that did not work properly. For two months I've tried to get the company to replace it. I've had no luck. On three different occasions I was told they were mailing a return label with the rrma # on it. To this day I've received nothing. Each time I called I spoke to a supervisor, which I requested. The last call I told the supervisor to just send me a return label for a refund. I no longer wish to own a juicer from this company. If they can't honor the guarantee that they advertise, I'd rather go to another company for a juicer.Desired Settlement: I want them to send what I need to return the juicer for a refund of the purchase price.

Business

Response:

To Whom It May Concern,

I am having a UPS label mailed to the customer's billing address today via postal mail. The tracking number for the return label will be 1ZX[redacted].

Sincerely,

Business

Response:

To Whom It May Concern,

A refund of $239.88 has been issued for the customer. Please allow 24-48 hours for the transaction to process.

Sincerely,

Review: I purchesed the Perfecter fusion styler. I used it several times on my hair. It not only did not do what was advertised but it wouldn't even curl my hair. I called to return the perfecter and was told that it cost the company more for shiping for me to give it to a friend to try. I gave it a couple of weeks for the refund to show up. I called back on 4/30/14 . they told me that was not their policy. I requested that they listen to the taped recording then get back to me. I waited a couple more weeks then called back on 5/14/14. they would not listen to what I was telling them. I requested to speak to a manager and she told me she didn't have one. I attemped to explain the situation to her and she told me we gave you a $30 discount off the total. I told her I just wanted a refund because it does not work. she just kept saying no mam that is not our policy. I would not be getting a refund.Desired Settlement: to have the total amt refunded to my credit card.

Business

Response:

To whom it may concern-

[redacted] has been refunded back to the credit card we have on file ([redacted]).

Thank you-

Review: I placed an order on 6-28-13 received order, Invoice ([redacted]), it was too small so I had to send back and they sent me another size on 7-10-13. The items still did not fit there were no bigger sizes so I requested a refund. I sent the items back and received an email on 8-9-13 saying they received both of my orders back. So I waited to be credited back on my account but it never happened. The total of order was $59.97, to be divided up into three payments of $19.99. I have been debited for two payments so I need to be credited back for these which comes to $39.98. I called customer service a few weeks ago the lady told me to give it a few more days it can take 3-5 days and that day was the 5th day. So I waited about another week still nothing. So I called back again on 8-19-13 Laura told me I would be credited on my account within 24-48 hours, still nothing. I am not calling them again due to it's long distance, which is ridiculous they do not have an 800#! Plus I feel I just keep being lied to and also every time I call at first they try to tell me they cannot find any record of my return. I then provide them with the order number [redacted] and then they say oh yes here it is. Also crazy they only offer any assistance through phone and wait times are ridiculous, I have an infant baby who cries a lot and makes it very hard to talk on the phone! I know it's policy also but I don't think it's fair for the customer to have to pay for shipping on returns.Desired Settlement: I just want my account to be credited for the $39.98 + $8.75 I had to pay to return the items so this total is $48.73. I know their policy is for customer to pay for items to be returned, but I feel since I have had this unresolved issue with them of not being credited back, and always saying they can never find my order that I should also receive back the amount it took to ship my items back also!

Business

Response:

To Whom It May Concern,

The customer has now been refunded in full for $59.97. So far 2 payments were made for a total of $39.98 so that will be refunded onto the card. The remaining $19.99 will be credited.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a pressure cooker on 1/12/2015 I never recived it called the company and they siad they send me anouther one never recived that one canceled the order and they are still billing my bank card after they said they wouldnt.Desired Settlement: I hope I can get my money back from this co.

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows we have shipped 2 units already to the customer. I tracked the latest unit sent and it shows it was delivered on 2/14/2015. Here is the [redacted] tracking number [redacted]. We will need to file an investigation to see where the package is. Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchase several Jack Lalanne juices for my staff, and one from my parents from COSTCO. After 6 months of my father using his machine the motor burned-out. I guarantee that it was a manufacturers defect as the motor found in weird and different from the others but my dad didn't want to bother me with this. On his own he purchased a second unit. His friend advised him to fix broken motor as rest of his machine was intact. I have purchased all of my units at COSTCO in my dad should have returned it to cost below who offers and unquestioned return policy.

him him

instead my dad called 1–9 7 3–2 8 7–5 150 which was the number on his own is manual. He was informed that the machine needed to be sent ensured won't for Connecticut facility.

We have documentation that it was received & for him 03/15/2013. Multiple phone calls back and forth to the above telephone number and after speaking with PATRICIA and CRISTINA employee number M15 and another customer rep named [redacted] led to someone stating they will get back to us which they never did on 06/17/2013 I even took the liberty of contacting the president of a company [redacted] by e-mail, and sent a detailed letter requesting that the meantime the motor repaired as agreed to or sent this refund. The e-mail was never responded to an multiple phone calls back and forth for the following year failed to yield any results my father sickened by not getting a respectful reply, wanted to drop the matter

.

However recently reading an article in realizing that you're central wound has got 950 complaints against Tri-Star for the same things I am filing this formal complaintsDesired Settlement: I expect her refund of the 170 hours her pay for his machine along with a $20.81 that was paid to send this part to their repair Center in Connecticut

Business

Response:

To Whom It May Concern,Customer does not have a account with us Tri-Star products. We do stand behind our product and we will be more than welcome to replace the unit. Unfortunately we can't give a refund because we di not take the funds, COSCO did. Sincerely,

Consumer

Response:

Please be advised that despite several calls to these two numbers,

Review: I placed an order online with Tristar products Inc. at http://www.powerpressurecooker.com/ on February 15, 2015 for a new pressure cooker. I signed up for 3 payments of $33. I waited and waited, and I never received the pressure cooker, but I was charged the initial payment plus shipping of $29.99 for a total of $73.71 for this first payment. Several weeks had gone by, and I still had not received the product. I checked the status online, and it was showing "out of stock" for the item. About 1 month ago, I received a notice in the mail that my item was being shipped. I have yet to receive the product I ordered. I contacted the company this morning, and I spoke to "Jackie", [redacted]. She claimed they were trying to process my credit card, but it kept being declined, and that is why it wasn't shipped. I told her I was charged $73 for the first payment, and I asked her why? Why was I charged if the item was out of stock? I asked her why the company is taking orders and charging customers for a product that clearly states is out of stock. She did not have a good answer for me. I immediately asked her to cancel my order, and she was hesitant only to say should would throw in some "extras" if I did not cancel my order. I told her I wanted my ordered canceled immediately. She told me she did. I asked for the cancellation number. She hesitated, but gave me the number

Product_Or_Service: Pressure Cooker

Order_Number: [redacted]643Desired Settlement: DesiredSettlementID: Not applicable

I would like for someone to contact this company, or put up a review on this company. I believe they are a fraud, and I am now concerned about them continuing to charge my credit card. Any help or assistance would be greatly appreciated. The listed zip code on their website is 06495, but the Revdex.com did not recognize this zip code. I can't list the order number or the cancellation number, because your system detects it as a social security number.Thank you si

Business

Response:

To whom it may concern,This order was placed via our website on 2/15/2015. Due to the popularity of our item, the item did experience a slight backorder. When the backorder on the item reached past our 6 week time frame a delayed shipment post card was issue to the customer explaining the backorder. This notification comes with a set of instructions should the customer not want to wait the backorder out and cancel the order. No return notification of cancellation was received so the order continued. We do not charge an item until it actually ships from our facility. At the time of a order a Pre-authorization is placed on the credit card for security reasons. This temporary hold on funds is released on our within 24-36 hours, however, the bank may take up to 3-5 business days to release the hold on their end. Please see below for pre-authorization reversal code from 2/19/2015 when we released the hold from our end:[redacted]

Once the backorder was complete and this customer's item was ready to ship the actual authorization process began. Our billing system will automatically make 3 attempts to gain payment on an account before the system will automatically cancel an order and a notification letter is sent to the customer. This account was on it's second authorization attempt when the customer requested the order be cancelled. At this time the order has been cancelled and no payment has been taken from the customer's account. Cancellation status can be verified at www.customerstatus.com and confirmation that funds were not in fact withdrawn from the customer's account can be made by the customer contacting their credit card company. As this account has been cancelled it is now closed in our systems.Thank youFilomena

Review: product never work mercent refuse acepet retrun per company supervers [redacted] id#[redacted]Desired Settlement: full refund

Business

Response:

To whom it may concern,

I am unable to locate an account with the information provided. Please have customer contact our customer service department at ###-###-####. This way we can get the proper information to access an account so we can properly assist Mr. [redacted]

Thank you,

Review: My power juicer was being operated normally and one day the plastic wheel that the blade screws onto seems to have worn away. I contacted the customer service number listed on their website and they gave me specific warranty instructions for a malfunctioning product. I followed the instructions as directed: package the product, send a check to pay for return postage and they will review and repair or replace the defective product as deemed necessary. I snet the product fedex ground. it was delivered on Tues 7/02/2013 11:08 am, signed by [redacted]. I gave them 30 days and no response, I called they would put me on hold and take long to come back, the third time they did that, I decided to wait and see how long they would do it to me. I waited for over an hour. today 8/12 I called again and the same thing happened after frustratingly going around in circles with the representative that sounds like they are in another country. I finally got him to transfer me to a supervisor after threatening to report the company to the Revdex.com. I kept asking for a phone number to call the cT warehouse so I can find the person who signed for my package and got no response regarding that request. The manager did similar behavior and then said he was transferring me to corporate. I asked who or what department, he said "corporate returns." I got put on hold, then phone rang and put on hold. I waited there for over 45 minutes, pushing 2 to keep holding about every 3-4.5 minutes or so.I finally hung up after almost 50 minutes on hold. I then decided to contact the Revdex.com of NJ.

Product_Or_Service: Power JuicerDesired Settlement: DesiredSettlementID: Replacement

They have my check and the product, I would like them to hold up to their warranty claim which is listed on their website and replace the defective product.

Business

Response:

To whom it may concern,

I am unable to locate an account with the information provided. Please provide the address and telephone number provided when the order was placed so I can access an account and properly assist our customer.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

There is no account number. It is a return why would there be an account number. I did not purchase the product from them directly. This is the problem we were having in the first place. Prior to sending the product off to their return center, I contacted the phone number list on their website. I was directed to read their warranty certificate and follow the instructions. That is what I did. I complete the check, packaged the product (good thing I kept a copy of the model number and serial number of the product), and shipped it via FEDEX to the address as directed.

What I need is for the person at the warehouse who signed for my product to either return my property or cash my check and send me a new one as their warranty says it will. The package was signed for by: [redacted]; on Tues 7/02/2013 11:08 am

Jack LaLanne Power Juicer

Regards,

Business

Response:

To whom it may concern,

I am still unable to locate an account for Mr. [redacted]. I understand that he sent his unit back to us and we received it, I can not track this package due to the fact that I can not locate an account. To satisfy Mr. [redacted] I have sent out a whole new Power Juicer to the address that he provided in this complaint. Please allow 10-15 business days to receive the package.

Thank you,

Review: In May 2014, I placed an order on-line for [redacted]. Received email confirmation of order. Waited a few weeks, never received shipment email. Called company and was told that my order had been cancelled thru a gliche in their computer system. Re-ordered product on June 10, 2014. Waited a few weeks and called customer service and was told that they could not find my order. After about 30 minutes giving information, my order was found but was told it had not yet processed. I was told to call back in a few weeks. Called again on July, 16, 2014 and again was told that they could not find my order. Spoke with a supervisor, who was a less help than the customer service agent. Was told to watch my credit card statement and email to see if I would be charged or received email of product being shipped. No other options were given to me by company.Desired Settlement: That my credit card not be billed. No longer want product

Business

Response:

To Whom It May Concern,We do not have an active order in the system. You will not be billed.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I received The Perfecter on or about Dec. 18-20-2013 for $99.99 that was charged to my credit card with a 60 day money back guarantee. I was not satisfied with it due to the fact that it was very hard for me to use. I sent it back by UPS just like they stated to do. On Jan. 14, 2014 the package was received and signed for by a gentleman by the name of [redacted]. I also paid for the return postage in the amount of $11.60. I have called them on numerous occasions and all they do is give me the runaround. My last calls to them have been blocked by there company.Desired Settlement: I would hope that this company would honor their agreement of a 60 day money back guarantee. I am a 86 year old woman on a fixed income and since this did not work out, I would greatly appreciate my refund.

Business

Response:

To Whom It May Concern,

I have issued the refund of $99.99 for you.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered their product from a info commericial on tv ( buycleartv ) on october 5, 2015 with my credit card, On october 6, 2015, I recieved a email that order was confirmed and my credited card was charged for $95.91 cents. However, the total I was told for the product would be $51.91. So they overcharge my account. When I recieved the product I returned it back to sender requesting a full refund including shipping and handling in which they agreed. The product was return thru UPS on october 30, 2015. They said my refund would be credited back to my account 3 to 5 days after they recieve the product. While after several conversations with cleartv and my credit card company (capitol one) via 3 way calling they (cleartv) kept ensuring my refund would be credited back to my account. Today date is november 28, 2015 and cleartv have yet refunded nor credited my credit card for the returned product.Desired Settlement: I would like the $95.91 credited back to my credit card.

Business

Response:

To Whom it May Concern:The refunds were rejected from your credit card on 11/6 and 11/13. I will issue out a refund check today for the amount of $95.91. Thank- You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 4/24/15 I returned my order to the company and it was received by the company on 4/28/15 for a refund for slim jeggings. I tried a several occasions to get this refund, each time being told my a manager it would post with in a week. It never did. I contacted my credit card company who said it was now too long ago to credit it back to the company. MY order # [redacted]. This company did everything it could to prevent me from returning my item, offering a larger size, etc which I agreed to. However, the product did not fit and I sent back both pairs. I feel this is scam. The product cost was $19.99 + $9.99 in postage= $29.98. I want my $19.99 refunded ASAP. Thanks for your help.Desired Settlement: REFund $19.99

Business

Response:

This order has been refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.