Tristar Products Reviews (1383)
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Tristar Products Rating
Description: NOVELTIES - RETAIL, GIFTWARE - WHOLESALE & MANUFACTURERS, NOVELTIES - WHOLESALE & MANUFACTURERS
Address: 720 Centre Avenue, Reading, Pennsylvania, United States, 19601
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Review: I bought Genie Slim Jeggings of Dec 31 2014. They took my money out of the account so I waited. Now its Feb 19 2015 no product and still says product out of stock but the product was out of stock when I checked a week after I purchased an Item. Now I'm seeing reviews on there facebook page that ALOT more people are going through the same thing as me but longer then I am. I messaged them through facebook but no reply I complained on facebook and heres there response to me "We only charge upon shipping, being why orders are still placed even if we fall into a back order" So if they only charge upon shipping why wouldn't I have my pants now? They have my money, they charged me BUT I have no pants I was suppose to getDesired Settlement: My desired outcome would be I get my 3 pair of pants I ordered because it was buy 1 get 2 free, in the size I ordered them in which is XL with NO damage to them what so ever
Business
Response:
To Whom It May Concern,Customers account was reviewed and the order is on a back order due to the highdemand we have not been able to fulfill the order. We attempted to charge customer but the card did not go through. We will attempt one more time today. We do not charge customer until the product ships out. When customer placed the order we make a pre-authorization just to verify that is a valid account, then it gets released within 2-4 days.Sincerely,Filomena
Consumer
Response:
I am rejecting this response because:I called my card up to talk to a person, my card WAS charged. I asked them if they were sure they said yes. So my card was charged the amount the clothes was. So I would appreciate my items I purchased please.
Regards,
Business
Response:
To Whom It May Concern,Customers account was reviewed and the package has shipped out on 2/24/2015. The FedEx tracking number is [redacted] customer will be receiving package on 2/27/2015. Sincerely,Filomena
Review: I ordered med size bras and then called them telling them they did not fit. They sent me a shipping label and sent me large in exchange. I got the large and then called them back saying they did not fit. I was told to send them back so I used their label and sent them back. I was told I would get a refund. I called a few weeks later and was told they could not refund my money since it was past their 90 days. I asked for them to send back the med then. A few weeks later I called back asking where my shipment was and they told me they never received the med bras back. I told them I used their label and sent it back. They were to check into it. After a week I called back. I was told by a supervisor I had hung up on the last supervisor according to their notes. I told her no, I was told she would check into my complaint and get back to me. Again this one said I did not return my med bras and I told her I shipped them back last year with their label. She said she would check into it and call me back. I'm threw with this mess so I'm now coming to you.Desired Settlement: I would like a full refund for the bras including shipping since they can't seem to figure it out. If that is totally not possible, then at least the med bras.
Business
Response:
To whom it may concern,
A refund of $59.97 was refunded back onto Mrs. [redacted] Visa credit card ending in [redacted]. Please allow about 3-5 business days to receive the refund.
Thank you,
Review: I placed an order with the company over the phone. The charged amount that I authorized in the amount of $144.98 showed up on my bank statement, along with a charge that I did not authorized in the amount of $63.32. I called the company many times and was told many times to try back so that I may speak with a supervisor. When I was finally able to reach a supervisor whose name and ID # are [redacted] #[redacted], she told me that the debit had been made to my account in error and it would be taken care of. The debit has still not been removed from my account as promised. I tried calling the company back and told them my problem, only to be put on hold in excess of 20 minutes and then disconnected. I called back again, only to be disconnected again. I called back a 3rd time and spoke with [redacted] ID#[redacted] and was told that it had been taken care of, but it has not, as the charge is still showing on my account.Desired Settlement: I would just like them to refund the $63.32 that they fraudulently deducted from my bank account.
Business
Response:
To Whom It May Concern,Customer account was reviewed and the total came to $144.98, and I will attach invoice as proof. I am not sure why she was being charge an extra amount. If customer can send me proof of statement of both charges through fax I would gladly take a look into the second charge. Please provide fax number to customer ###-###-#### attention [redacted]. Sincerely,[redacted]
Review: The television offer was for a pressure cooker for the price of $120. The advertisement said that you could make 4 payments of $39 and that shipping was free. Well they took my checking account information and withdrew the entire amount AND charged me for shipping. Something I didn't realize until I went to the ATM to withdraw money and was short $100 of what I expected. When I received the pressure cooker I did not receive a receipt from my purchase either.
I'm a disabled senior citizen and They took advantage of me by taking my information and withdrawing all of the money at once. Luckily I had money to pay for it but I live on a paycheck to paycheck basis. I am extremely disgusted and dissatisfied with this company. When I called the 1800 number on the box to return it I was told I would have to pay for the shipping and they would have to receive it before granting the refund. I will never ever do business with these scam artists again.Desired Settlement: I want them to send me a receipt outlining the charges that I paid.
Business
Response:
To Whom It May Concern,The reason why customer was charged in onetime payment was because customer paid with a personal check. We do have the payment plan offer unfortunately he does not qualify because of method of payment. I will attach customers invoice as customer requested. Sincerely,[redacted]
Review: I ordered 3 of their Genie sport bras in Sept for a trip in Oct. but they didn't arrive on time. I was surprised at how slow their orders were processed but still patiently waited. I returned from trip and they still had not arrived. Finally I got a notice with tracking followed by the Pst Office sending me a notice that my package was being returned since it was "undeliverable." I looked closely at their notice and realized Genie bras had put the wrong street name on the address. I called their customer service ph # and they apologized and corrected the street name on their computer. Then they said they would IMMEDIATELY send out the replacement package with the correct address and wouldn't even wait to receive the other being returned. I asked them would it be that day (Nov 7) and they said no since it was Friday afternoon but it would definitely go out on Monday, 11/10. Today (11/24) I called them again and found out it still hasn't been sent but will be sent in 7-10 days. (This conversation was first with a woman and then was with Andy, the supervisor). I told him that wasn't good enough and it should go out today! I have been patient long enough. He said when I get the package to call back and they'd credit me $7.50. I told him I shouldn't have to keep calling and that that small amount isn't good enough and they know this isn't the way to treat customers and I was reporting them to the Revdex.com. They should ship immediately and probably include free items at this point.Desired Settlement: Send it immediately and give big adjustment of price or send free items.
Business
Response:
To Whom It May Concern,Customers account was reviewed and it shows, customer typed the wrong ship to address while she was placing the order on the web. Customer called on 11/24/2014 into our customer service department and we have taken care of the matter. I will also expedite replacement. Customer needs to allow process time of 7-10 business days.
Consumer
Response:
I am rejecting this response because: it does not address the issue. I was told on the 7th that my package with the correct address would be shipped on the 10th! All of the other details are also not being acknowledged. The response is basically a form reply telling me to wait 7-10 days which is inappropriate at this stage. The street name error was on their part but even without that problem, the original shipment took way too long to fulfill and then the corrected shipment should have been sent out when promised. Also, some apologies and price adjustments if not free products should be addressed.
Review: I ordered two digital HD antennas and one amplifier. The company charged me for two amplifiers, which are $14.99 each. I called the company and told them the order was wrong, as they had sent an invoice to my email on March 12, 2014.. I called the company the next day and told them I had only ordered one amplifier, but was charged for two. The agent told me he would give me a $10.00 credit, once the order had been delivered. When I called to get the credit after the ordered delivered, on March 18, 2014, the agent asked me if I had been told that if I take the credit, then I would not be able to return the order, and I told her NO. I hooked everything up and the amplifiers do not work at all, and they refuse to refund my money. The antenna's by themselves will not pick up hardly any channels. I called the company today to tell them that it does not work, and the they refuse to reimburse my money, on 3/29/14.Desired Settlement: I want my money back as this stuff does not work, as the commercial indicated.
Business
Response:
To Whom It May Concern,
The customer placed the order with our automated ordering system and entered a quantity of 2 for the amplifiers, which is why 2 amplifiers were sent. She did accept the final sale offer, in which an email with the terms and conditions was sent. As a courtesy, we will still allow the customer to return the items if she would like to. I will also ensure that she receives a full refund.
Sincerely,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also don't expect anymore charges by this business to my card, and a FULL refund.
Regards,
Review: I purchased the clear tv antennas from the website, and was informed that if I was not satisfied with my purchase I could return it with a money back guarantee. The antennas did not work when installed, so I returned both to the company. Upon return of the product, I was only reimbursed the amount of the cost of the antennas plus taxes. The amount I paid for the shipping and handling for each antenna was not reimbursed to me.Desired Settlement: I would like the cost of shipping and handling for each antenna to be reimbursed to my credit card that I used upon purchase as I was not satisfied with the products. The cost of the shipping and handling for each antenna was $7.99, making it a total of $15.98 that should be reimbursed to me.
Business
Response:
To whom it may concern,
We normally do not refund processing and handling, I understand that our customer explained that the product was defective. I went ahead and issued a refund of the processing in handling in the amount of $15.98. Please allow 3-5 business days to receive the refund.
Thank you,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Review: Product did not perform ad advertised. Both hoses split open and were unusable after second use. I sent the product back with an RA# they provided. They said I would get a refund but they just sent the hoses back to me after a couple of weeks.Desired Settlement: Their customer service department won't send me a check. They said they could only refund back to the original credit card that I charged the purchase to. I explained that that credit card had been replaced by a new one but they said they could only issue a credit to the old card which is no longer valid. I am tired of the run around from this companies customer service department. I just want them to send me a check for the full purchase price of $47.93.
Business
Response:
To whom it may concern,
We received the returned product on 9/27/13. A replacement was sent out on 9/27/13. We can only refund the card that we have on file. If you paid with a credit card we can not refund you by check. If you paid with a check we can then receive a refund through a check. If the customer has a different card and it is the same credit card company the credit card will still receive the refund and issue the customer a refund check or apply it to there new credit card. Please have the customer contact their credit card company to see what they would do for him regarding the refund. Again we must refund the way the customer paid.
Thank you,
Consumer
Response:
The company said they would credit my old credit card and they have not done that! I talked to my credit card company and they said they had not received a credit from TriStar. If they do they did say they would apply it to my new account.
Business
Response:
To whom it may concern,
We have to refund a customer the same way they paid. If they closed that credit card with there credit card company that credit card /bank will still receive the refund and they will need to issue them a refund check. If the customer just received or updated there information with that card company the credit card should be linked and be able to receive the refund. Again we must refund the same way a customer paid.
Thank you,
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
They have not credited my credit card! I checked with my CC company and no refund has been made!
Regards,
Business
Response:
To whom it may concern,
We received the returned product. A refund of $ 29.95 was placed back onto the credit card that was used at the time of placing the order which is a Visa credit card ending in [redacted]. Please allow 3-5 business days to receive the refund.
Thank you,
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Review: Products described on infomercial as included with purchase of product were not included and when I contacted them they wanted an additional $25. for the cook books and gift card that were inferred to be included with the purchase of the power pressure cooker. I now have a $192.51 pressure cooker that I have no idea how to work and they are trying to get $25. dollars more for items that you are led to believe are included in the purchase price.
Business
Response:
To Whom it may Concern: All recipes are free online-please visit www.powerpressurecooker.com click on Recipes. Thank you
Review: Hello. When the customer calls to place and order for the product (clear t.v.), you are not speaking to a person, you are following prompts and a recorded message talks to you. So I ordered four of the tv antennas, and gave them my credit card information. The antennas do not work in my geographic area. I found this out when I called the company back after I recieved the product. The person on the phone told me that it wont work in my area. I think they should have told me that before I spent $150 on their product. I asked for a full refund and they told me that I would have to ship all four back, pay the shipping, and they would give me a $30 refund. I asked to speak to a supervisor and told her the same. She basically told me a refund is not possible and then hung up on me. I feel that I should not have to pay for any of this. They should let people know right away if the product will not work in their area before they spend $150.Desired Settlement: I would like the company to contact me and then to give me a full reimbursement, including shipping costs back to them.
Business
Response:
To Whom It May Concern,
We apologize that the Clear TV did not work for you. On our advertisements, we state that the antennas work best within a 25 mile radius of a transmitting tower, but it is all dependent on the broadcasted channels in your geographical area. Typically returns are less processing and handling, but we will be more than willing to issue you a full refund of $146.82 once we receive the items back as you state they did not work for you.
Sincerely,
Consumer
Response:
Hello. I truly appreciate the work you have done on my account with ClearTV. However upon reading the status on my refund they did not return the full amount that they have promised. They promised to refund the full $146.86. Now on my return status they say they are refunding only
$114.86. That leaves me to pay the $31.96 shipping for the product which they failed to tell me does not work in my area! I don't feel I should have to pay the ridiculous amount of shipping of their faulty product. Also, I had to pay the cost for shipping on return of their product in order to get my refund! Please help.
Review: I ordered bras from this company for myself and my daughter. some of them didn't work. I got a return authorization, asked for credit and returned some of the bras. They agree that I asked for credit to my credit card, agree that they received my returned items, but instead of crediting me sent more items and insist that I cannot have a refund until I return those items that I didn't even order! I feel like I got scammed. I have spent an hour arguing with them about THEIR mistake and they refuse to refund my money. I have contacted my credit card company, but want to file a complaint against their questionable business practices. They apparently sent the same items in a larger size - hoping we would keep them??Desired Settlement: refund my credit card $44.97
Business
Response:
To whom it may concern,
I believe there has been a misunderstanding if a customer wants a refund and is within our 60 day money back guarantee we certainly would issue a refund. A replacement was sent but I have refunded the $44.97 as we do care and want to satisfy our customers. The refund was placed back onto the Visa credit card ending in [redacted]. Please have Mrs. [redacted] refuse the replacement when received.
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Review: The 1st Health Master we purchased quickly went defective with the motor and pitcher with normal use. Product certainly did not stand up to advertising. So when I called re life time warranty, I was told for $49.50 fee they would send me a new "upgraded version" one. So when that 2nd one goes defective, I call health master and am told for another $29.99 and plus my cost to return defective one, I can get another health master. For life time warranty, they are certainly charging me a lot to replace their defective product.Desired Settlement: Replacement without anymore out of my pocket expense or refund of my money. And an apology for over marketing a poor quality product. My magic bullet for a whole lot less lasted way better and longer than the very expensive health master.
Business
Response:
To Whom It May Concern, If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $29.99 to cover return postage and handling to the following address: Tristar Products Inc., [redacted] Out of good faith I will send an entire unit at no cost. We have created a label for customer this is the UPS tracking number 1ZX[redacted] Please allow 24 hours for tracking to be activated.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided that they are saying in the email that they are sending me a new one without my having to ship the old one back and pay the $29 fee before they send the new one. If so yes I accept.Thank you.
Review: Hello I am writing to complain about the clear tv product my first issue is the product was nothing like the comercial had advertised the antena only got me 2 channels an the antenna I purchased at Walmart gets me 18 channels another problem I have is that I purchased it in November an received it in December an sent it back the next day an still have never received my money back not to mention I bought two of these an I have also emailed them many of times an called many of times but no refund so that is my reason for writing I would greatly appreciate if u can help me out thank u an have a lovely day :)Desired Settlement: I would just like my money back because the product was not as advertised
Business
Response:
To whom it may concern,
I do not show that we received the returned product. This is why Mrs. [redacted] was not refunded. I will file an investigation on the product and take Mrs. [redacted] word that it was mailed back. I have issued a refund in the amount of $ 35.93. The refund was placed back onto the Master card ending in [redacted]. Please allow about 3-5 business days to receive.
Thank you,
Consumer
Response:
I still have not received my refund as I was promised when should I expect it
Business
Response:
To Whom It May Concern,
After investigating, we still have not received any returns. As a promised courtesy, we will take her word for it and I have issued the full refund of $35.93.
Review: I ordered 3 genie bras from this company. I tried on one only and the zipper broke. I paid $71.94 for the three bras. I sent everything back for a refund with an RMA number. I only got $30.00 back. I want a full refund of $71.94. It doesn't take $41.94 to ship three bra's from New Jersey to Virginia.Desired Settlement: I want the remainder of my order of $41.94 cents refunded to my credit card. This company is a silly ripoff.
Business
Response:
To Whom It May Concern,Customers account was reviewed and we have received the goods. The reason why customer did not get a full refund is because the policy is 60 days money back guarantee less the proecessing and handling. Out of good faith we will refund customer in full. Customer will receive refund in 2-3 business days.Sincerely,[redacted]
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will wait until I get the full refund as stated in the business reply before asking this case be closed.
Regards,
Review: The advertisement on Clear TV website said that it would take 3 to 4 weeks for delivery. I ordered my products on Dec 10, 2013 and it is now January 29 and I just now received the product but not exactly what I ordered. Though it is nearly 3 weeks late based on the advertisement there are other problems as well. I ordered 2 amplifiers and 2 extension cords and 2 clear tv antennaes. But I received 4 amplifiers and 2 extension cords with no antennas. After such a long wait I also received very poor product delivery service. They said they will send the requested antennas if I send them back the 2 amplifiers. This will take an additional several weeks as I am awaiting the free shipping label. The service was deplorable. They should stand by their agreement. I am awaiting the shipping labels now.Desired Settlement: I would not only like my 2 antennas but 1 extra antenna, extension cord and amplifier to make up for the poor service I received.
At the very least I would like an extra clear tv antenna sent plus free shipping and handling of that antenna to make up for the $75.89 I paid for very bad service. That would just be an extra $15 approximately including shipping and handling. as a consolation gift.
Business
Response:
To whom it may concern,
I have issued a replacement for the antenna and issued a refund of $15.98 which is the processing and handling on the order. the refund was placed back onto the Visa credit card ending in [redacted]. please allow 3-5 business days to receive the refund. Please allow about 7-10 business days to receive the replacement Antenna.
Thank you,
Consumer
Response:
Review: [redacted]
I am rejecting this response because: I am not sure what you meant by antenna. I ordered 2 antennas. Buy one get one free. So I should be getting 2 antennas in the mail. If this is what they meant plus the refund of shipping and handling on the Visa, then that is adequate. I will wait to see if my 2 antennas arrive in the mail - not just one antenna.
Thank you.
Regards,
Business
Response:
to whom it may concern,
We replaced two antennas and refunded the processing and handling in the amount of $ 15.98.
Thank you,
Review: I bought a HealthMaster from[redacted]. When the product brought soon after receiving it I called the customer service line. I was instructed to send a check for around $40 for shipping and handling along with the HealthMaster and I would be sent a new HealthMaster because the motor was defective. The man told me to include my name and shipping info and telephone # which I did. I sent the package to Wallingford, CT. This was in November of 2013. The check was cashed by TriStar in December or very early January. I have contaced the company by phone and also email three times and have not gotten any help with this issue.Desired Settlement: I would like the new HealthMaster sent to my address: [redacted]
Business
Response:
To Whom It May Concern,
I have no record of this customer in our database. When a unit is returned for warranty repairs, especially with payment, it is entered into our database. We typically require the customer to send proof it was returned and proof the payment was cashed, before issuing a replacement unit. In this case, as a courtesy, I will have our warehouse send a new Healthmaster unit next week once they are open. Please allow about 10-14 business days to receive the unit.
Sincerely,
Review: Good Morning, I ordered the Power Pressure Cooker XL on October 24, 2014 in which I was to pay 3 payments of $33.00...My total for this order was $69.31 which part of this was a $29.00 processing an handling fee...I was never informed that they would hold an additional $69.31 because of this additional $69.31 hold it caused my bank to charge me an insufficiant fund fee of $29.00 for a check that I wrote pertaining another matter...Desired Settlement: I would like for them to deposit the $69.31 that never should have been taken from my account an reinburse me the $29.00 fee I was charged because of the double debit from my Checking account...I would not have accured these fees if it wasn't for them holding an additional $69.31 from my account
Business
Response:
To Whom It May Concern,
The account was reviewed and customer has a three payment plan. The first payment is $69.31 for processing and handling of $29.99 and the first installment of $39.32. Customer has 2 more payments of $39.32. The reason why is $39.92 is because customer has upgraded the order for the pro unit. Also when customer places an order we make a preauthorization to verify account. Preauthorization take 24-48 hours to clear. Once the unit ships out that’s when we make the actual charge. Due to the trouble it has cost the customer I can credit back the processing and handling of $29.99 towards the last payment.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Review: Placed an order in May. Returned items & still have not received my refund. I have called over a dozen times. Been hung up on, lied to and been placed on hold over 20mins. Still no refund.
I believe they know exactly what they're doing. Ripping people off.Desired Settlement: I would like my refund.....plan & simple.
Business
Response:
To Whom It May Concern,We have issued a full refund. Please allow 2 business days to process.Sincerely,[redacted]
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
Review: We ordered 2 zip bras from this company. They were defective so we sent them back. The company then only credited our credit card $10 instead of the original $23.98. They then sent us 3 more bras without us asking and charged my credit card $43.98. When they came my wife refused the shipment from the post office and now the company refuses to refund the $43.98 even though the customer service agent, "Shaniqua" said they had received the refused package.Desired Settlement: I would like the remaining amount of $13.98 from the original shipment that was returned plus the $43.98 they charged for the second shipment which was refused.
Business
Response:
To Whom It May Concern,Customers account was reviewed and it shows the package was refused on 2/5/2015. there has been no update since then. I will file a claim for this package and I will also go ahead and refund customer right away. Customer will receive a full refund of $43.98 in 2 business days.
Consumer
Response:
I am rejecting this response because:
It is missing the initial amount of money of $13.98. In addition to the $43.98.
Business
Response:
To Whom It May Concern,Account was reviewed and I will refund customer the remaining amount. customer will receive refund in 2 business days.
Review: The set of numbers beginning in the second row is the "Return Authorization Number". I ordered one antenna for $19.95 plus $7.99 postage & handling. I did not choose the buy get one free option. When the shipment arrived, their were two antennas inside the package. The antenna did not perform the way the company (Clear TV) said it would; and I only got as many as 15 digital channels which is the same number I always get with my own digital indoor antenna. This company lead me to believe that their antenna was more powerful than some of the other ones on the market, I told the company (Clear TV) these facts and I also asked them for a refund. They agreed and I sent them back the two antennas with everything else included for a refunded of $75.91. With the help of [redacted], I got back as much as $59.93. The company withdrew $75.91 which is more than I authorized by using my banks debit card. They were only supposed to receive $27.54. So I called Clear TV because of the $15.98 they owe me. They said they don't refund postage and handling and they also told me that I ordered two antennas, which isn't correct according to their automatic ordering system. They would not even refund the $7.99 for the error that they made when they sent me the extra antenna.Desired Settlement: Send me a refund of $7.99 plus reimburse me for the long distance calls that I had to make to your customer service.
Business
Response:
Customer had requested a $7.99 refund back into the account. Our solution is that we will refund the customer's complete P&H of 15.98. Customer had also requested to be refunded all long distant calls made to us, we do not refund any amount outside of what is charge by us, we will not refund customer's long distant calls. Thank you.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.