Tristar Products

Review: At about 10:00pm on 8/1/13, I ordered a "buy one - get one free" aqua rug from the website aquarugdeal.com. The purported charges were to be $19.99 for two aqua rugs plus a $7.99 charge for processing and handling of each of the two aqua rugs (this includes shipping according to the rep I spoke to on the phone today). This comes to a total of $35.97. After giving my credit card info, I was offered a number of other "upgrades" and other offers. I agreed to a $4.99 upgrade to a thick pile on my aqua rugs. This should have brought my grand total to $40.96. You can imagine my surprise to find an "Order Total" charge of $78.92. This included: 1) Deluxe Aqua Rug - BOGO Free (quantity 1) $29.97 charge, 2) Aqua Rug Deluxe (quantity 1) $24.99 charge, and 3) a shipping charge of $23.97. I called the customer service number (###-###-####) today (8/2/13) at about 11:50am, to report my concerns about the overcharges and other rug I did not order. I was told by the representative that he couldn't do anything for me, that I had ordered what I had ordered, that the items had been shipped, and that I would be responsible for all charges. I told him that this was nonsense and that I wanted to cancel all dealings with him and the company he represented. I have contacted my credit card company and told them that I will be disputing the charges when they are posted to my account. I waited to call the customer care representative until the next day because of the days and hours posted as to when a representative would be available per aquarugdeal.com directions.Desired Settlement: If someone goes to the website aquarugdeal.com and tries to buy a BOGO Free aqua rug, they will likely encounter something like I did. I want all charges dropped from my credit card. I want someone from the Revdex.com to try and order a BOGO Free Aqua Rug and learn what I have regarding this website.

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows we have receive the package back on 12/02/2013. We attempted to refund cusomer but the refund was rejected. We will send customer a refund check. Customer will receive refund check in 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The Perfecter itself is good. It's the $24.95 each month for LMG Rewards, Rewards Plus, and/or Traditional Home that shows up on our credit card each month after you order the Perfecter and receive it and pay for it in full, and charges are on credit card are tricky. They show up as a reward charge after we have an airline ticket on our credit card(which is ours), to make it look like our flight reward program. When we don't have a flight on that month, it shows up as Traditional Home, which was on the credit card along with baby items and furniture which I ordered and I paid for. They slip that $24.95 in each month and label it whatever goes along with what we have charged that month. I bet there are several people that have been ripped off by these charges and either still are or they finally caught it and cancelled it. The reward charge phone numbers that are on the credit card charges are ###-###-####, ###-###-####, or ###-###-####. The Perfecter phone number is ###-###-####. We have been charged $24.95 a month since May 2013.Desired Settlement: I would like a full refund of $24.95 times 7 months plus for NO ONE ELSE to have this done to them. The refund would be nice, but more importantly, just get the word out there and stop this from happening to ANYONE ELSE.

Business

Response:

To whom it may concern,

When placing an order our customers are offered third party offers, our customer can accept or decline any offer. I am accessing Mrs. [redacted] order and I show that we charged her $99.99 for the Perfecter. I can send a copy of the invoice or you can access it by visiting www.customerstatus.com. We are not associated with the third party offers. Mrs. [redacted] will need to contact the third parties to have the charges stop and refunded.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: When researching my charges on our credit card each month for 24.95, it pointed back to when I ordered the Perfecter and paid in full for it, they connected me to this situation. I did not want anything else but the perfecter. I don't recall agreeing to a 24.95 a month charge for anything else. No, it may not be the Perfecter charging these charges, but these charges have happened ever since I ordered and paid in full for the Perfecter. In my opinion, if they do not want to be connected with this, then do not allow any more offers that "they are not connected with" to be allowed to even be involved with the phone orders!!!!

I do want to add that the Perfecter that I ordered and paid in full for, is a great item and I do use it every day.

Thank You,

Regards,

Business

Response:

To whom it may concern,

We charged Mrs. [redacted] in the amount of $ 99.99. She is paid in full. We are not charging her for anything else. She can access her order by visiting our website at www.cutsomerstatus.com.

Thank you,

Review: I have a [redacted] health master elite [redacted].the blender stopped working and I called customer care for a replacement as it is part of the life time warranty. I called 8 times. Each time I got a different excuse such as they are out of the product or need to get someone to check my profile, they even said they where checking with a supervisor to get me the right replacement but all they would do was put me on hold for an hour than it gets disconnected and I would go through it all over again until finally it was closed and I was unable to speak with any one. I paid so much money for this blender thinking I was getting quality but I feel cheatedDesired Settlement: I would I've my blender replaced like promised.

Business

Response:

To Whom It May Concern,Customers account was reviewed and we will replace the unit at no charge. Please allow 5-7 business days to receive new unit. Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On March 10, 2015 I ordered 3 pairs of Genie Slim Jeggings in my normal size (XL).

After a long wait I finally received them. They were too small. I returned them for a larger size (2X). I eceived the 2X. They were too small. I have never worn a 2 X in my life!!!

On April 2nd I mailed the 2X jeggings back to the company using a label issued by the company and including the RMA# on the package. I asked them to send me a larger size. They sent me a size 3X. I received the size 3X. They fit exactly the same as the 2X. I sent them back to the company on April 15th with a letter explaining that their sizing was off and asked for a credit to my charge card! A week ago I called the company and was told by the agent that they received the package on April 16th and I would receive a credit. More than a week later I had not received a credit so I called again. I was told today that the package which I had mailed on April 15th had not arrived yet! This is over a month. I was told that they would start an investigation and if my account has not been credited in 3 days I should call again.Desired Settlement: $30.00

Business

Response:

To whom it may concern,This customer's account was refunded on 4/7/2015 in the amount of $29.99. This customer has 2 accounts with us, and it seems that when the customer contacted customer service the order number provided for review was not the order number associated with the refund, therefore, the agents were not able to locate the refund. The customer can verify the refund in the amount of $29.99 back in April of 2015 with her credit card company.[redacted] Refunds: DateStatusCheck No.AmountDiscountTaxP&HTotal04/08/15bld/shp . $39.98 $9.99 $.00 $.00 $29.99Thank you

Consumer

Response:

I am rejecting this response because:

I was refunded for the Genie Bras that I returned but not for the leggings! Please check again!

Business

Response:

To whom it may concern,Please see attachment for a copy of the customer's invoice. It will clearly show that the item that was marked returned and was refunded, was in fact the Genie Slim Jeggings. This account has been refunded, for the product amount, as shipping and handling is not refundable, as stated on all advertisements. Out of good faith, we will break policy and refund the $9.99 for the shipping charge, which is not normally refunded.This account is now refunded in full and closed in our system.

Review: This company is still advertising the micro knife 180, but has not stock to deliver to customers. I ordered on 11/19/14. Delivery is suppose to happen within 2-3 weeks. They have been temporarily out of stock to present, but continue to advertise and not provide product.Desired Settlement: Fulfill obligation to fill order within reasonable time frame.

Business

Response:

To Whom It May Concern,As of today the micro knife is on a back order due to high demand. This is a fairly brand new product, and we are trying our best to fulfill. For the inconvenience I will take off the processing and handling and expedite the order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered a pressure cooker from an infomercial. The product I received was not the same as advertised on TV. It arrived as promised. I used it. When my husband burnt his arm trying to take the top off, he said this wasn't the right top. Thinking he didn't remember correctly, we sat and watched the infomercial again and discovered that what we received was not what was advertised. We received the Pro model and the one shown on TV is the XL.

I spoke with a customer service rep who advised me that during the ordering process, with a computer, not human, I was given the opportunity to upgrade(for more $) and I denied it. True. I ordered what I saw on TV and didn't need an upgrade because I didn't know what I'd be getting. After a lengthy phone call, in which I repeated in as many different ways that I could to make him understand... that what was shown on TV was not the product received, he gave me a number to return the original. I explained to him that I would be contacting the Revdex.com. He offered me the opportunity to order the XL, without paying more for the unit, but needed to pay S & H again. I declined. He then offered $20.00 discount to keep what I have. I denied and he offered me $30.00. I explained to the young man how businesses operated a long time ago when I was young. I suggested that every time he kept offering me more discounts, the more I didn't want to deal with this company.Desired Settlement: The representative stated I would receive my first payment back. I am asking for $49.99 which is $29.99 for the original shipping and handling plus $20. which I anticipate paying when I return the unit.

Business

Response:

Hello[redacted], Thank you for being part of the pressure cooker family. I review the account shows the order was placed for a power pressure cooker pro model. In this case you will be refunded the amount of $68.31 which is the amount you have paid our company. Unfortunately we can’t refund you $20 for you to send it back because we can only refund what we have charge you. However I will send you a pre paid label for you to send the unit back at no cost. Please check your email with our label. Just place the order number [redacted] on the label and sent it back to us though[redacted]. Thank youSincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I do not need the business to send me prepaid slip. I went to the post office this morning and they didn't charge me anything so I agree with their response to return my payment. I expect that they cancel future payments.

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I order a product over 2 months ago. I never received the item and I called them and they told me they were out of stock but in the same breath they told me they would be there in 7 days. But again never received them so I called back. And they told me they would go ahead and cancel the order. Then all of sudden they took money out of my account today 4/6/2015. I called and told them they had no right to take money out of my account that the order was cancelled last month. And they told me no it was still on going and I assured them that is wasn't because they could obligate there shipping agreement and it was cancelled. I told them I did not authorize them reorder the product and take out the money. And they told me there was nothing they could do. I told them yes there is put my money back. And they keep saying there is nothing they can do. This is fraud.Desired Settlement: for them to be investigated on fraud and see if they also did this someone else

Business

Response:

To Whom it May Concern:The customer called into our customer service department on 4/6/15 was informed to return the product and a refund will be issued back to the CC that we have on file with no problem. As of today 4/16/15 we still have NOT received the goods back.

Consumer

Response:

I am rejecting this response because:

They took money out of my bank account without my authorization. And the item they are talking about was refused.

Review: I bought clear tv 4 units for 50.88 free shipping. They did not work, I returned them in the 60 day for complete refund. I received refund of 34.90. They refunded that amount of 34.90 because they took off shipping, which was free to me because I bought 4 unit. I fell I was taking advantage of, letting people think there is free shipping and then charging you for it, when the clear tv units do not work.Desired Settlement: I would like the remaining balance credited to my credit card 16.08. I think this is false avdertising on their part.

Business

Response:

To Whom It May Concern,

The customer was refunded for the merchandise cost as stated by our return policy on all advertisements. The Clear TV has never been offered with free shipping. Nor do we provide free shipping for ordering an extra set. There is a processing and handling fee on each unit when purchasing the BOGO offer. As a courtesy, I will issue the remaining refund of $15.98 to satisfy the customer.

Sincerely,

Review: I bought 4 hoses, all failed by bursting within 5 uses. Both the connectors and hose material are inferior quality and broke.Desired Settlement: I want this company to cease selling this product until they can guarantee the quality to be reasonable. I want my purchases refunded. I want their advertisement halted

Business

Response:

To Whom it May Concern,

I was only able to locate one account for Mr. [redacted] which was for 1 BOGO offer of the 50 foot hoses for a total of $67.91. I apologize you are having issues. The account is past our 60 day return policy, but we will be more than happy to make an exception and allow you to return the hoses for a full refund, including the processing and handling, which is stated as non-refundable, if you return the hoses to us. Once they are received, we will be more than happy to issue the refund. Our return address is 500 Returns Road, Wallingford, CT, 06495. Please include your order number, [redacted], on the package.

Sincerely,

Review: The company spelled my last name wrong, spelled my street address wrong, and entered my zip code wrong.I authorized a charge of $35.93 to my visa card and they charged my visa card $119.79 which overdrew my account incurring charges.Customer service could not resolve my issue in a timely manner. They want me to wait for the shipment to be returned to them for wrong address, then be shipped to the right address, then have me refuse the shipment, and when they receive it back they will then refund me, and charge me the correct amount and ship me out the correct product.When I asked to speak with a supervisor I was on hold for over an hour & then was advise that they were closed & I would have to call back the next day.I have disputed the charges with my bank for unauthorized fraudulent charges.

Product_Or_Service: Hose

Order_Number: [redacted]97[redacted]Desired Settlement: DesiredSettlementID: Refund

I am on a fixed income. This overdrew my account. I do not have any money until 7/1/13 now. I want a timely refund as this is not my mistake. I should not have to wait the length of time they are asking me to wait when it was the companies fault.

Business

Response:

To Whom It May Concern,

Ms. [redacted] placed her order with our automated system which may have been why the order was incorrect. The tracking information shows the package was delivered on 6/22 to an unknown address in CA. I will follow our claim procedures with the shipper in accordance to our policies. I am refunding her account in full for $119.79. This should take about 2 business days to process.

Sincerely,

Review: I order one Genie Bra at $8.00, and received it on 9/11/14. I loved it so much I ordered 3 more on 9/12/14 at a cost of $8.00/each. I recently remembered that I hadn't received it, and decided to check the order status, only to see that it was it was "temporarily out of stock" and would ship in 4-6 weeks. It's been 6 weeks, and no merchandise. I have tried calling, only to be on hold for 15 minutes before hanging up (NOT a toll-free number, either!). I have tried emailing twice, and still no response. I went to their website to see that the Genie Camishapers I ordered are now $19.99 EACH, and wonder if the company decided the $8.00 was not acceptable, and decided to just make it out of stock on purpose. I have an order # and a confirmation #, and just want my merchandise! I don't care if the price went up 1000 times, I want the 3 cami shapers I ordered at the price I ordered ($8.00/each).Desired Settlement: I just want what I ordered at the price that was listed on their website. This company has far too many complaints. Not sure how they stay in business.

Business

Response:

To Whom It May Concern,Good morning I reviewed customers order. Unfortunately we still in a back order due to the high demand. I will go head and expedite order at no charge. Sincerely,[redacted]

Consumer

Response:

Review:[redacted]

I am rejecting this response because:

I am not certain they will follow through, since all emails to them have gone unanswered. As soon as I receive my order, I will drop the complaint, but not before.

Regards,

Review: I ordered their product (clear tv antenna) and have not received any confirmation of the transaction. I called their customer service # and was told I would receive an email within 2 hours. 24 hours later, I called again and was told the same thing. Still no email confirmation.Desired Settlement: Either confirm the transaction timely or refund my money. Also, if confirming the transaction, deliver the product in a timely manner

Business

Response:

To Whom It May Concern,This order was placed 9/2 and shipped today 9/4. There is no issue...Sincerely,

Consumer

Response:

I am rejecting this response because:

This company failed to communicate in a timely manner and lied to me twice on the phone about when I would receive an email confirmation. It doesn't take 3 days to send an email.

Review: The company (FLEX-ABLE Hose) sold me two flexible garden hose. They are supposed to be sturdy, but one burst within a week and the second is leaking. Emails were returned as undeliverable! Can send photos of defective products and return IF return postage is issued as from a courier or postal system.Desired Settlement: refund or a post rpaid eturn box

Business

Response:

To Whom It May Concern,

The customer received the hoses on 5/14. Our return time frame is 60 days from this date, which has expired. I will be more than happy to assist the customer, but we do not have return labels for Canada. The customer will need to send the hoses back to us, and I will honor a full refund.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

I will accept the offer provided this business agrees to fully refund my Canada mail postage for returning defective items.

Business

Response:

To whom it may concern,

A refund of $ 59.93 was refunded to Mrs. [redacted]. The refund was placed back onto Mrs. [redacted]'s Visa credit card ending in [redacted]. Please allow about 3-5 business days for the refund.

Consumer

Response:

Thank you for your help. I got full refund from the merchant. Will donate some money to the local food bank.

Review: I am sending you a copy of a letter that I wrote to the Tristar Products, which should explain the entire issue:

Tristar Products 03/27/2015

500 Returns Road

Wallingford, Ct 06495

To Whom It may concern,

I am still awaiting an appropriate response for juicer that I shipped to your company on 11/10/2014, the UPS Tracking details , indicate that the item was received on 11/11/2014 and signed for by someone named [redacted]. I also enclosed with that item a check for $29.99 as requested.

I wrote your agency a letter on 12/08/2014 in reference to this matter because I had not received a replaced juicer, returned check or a general response. I called your agency on 02/04/2015 and representative at this phone number of ###-###-####, noted as customer service for your agency, told me that the juicer was reordered and would be mailed to me within the next (10) days.

I called your customer service again on 02/20/2015, and inquired as to the status of the Juicer that was supposed to have been shipped within the time period stated. I was told then by your representative that the juicer order was canceled because there was no available models for a exchange, and my refund check of $29.99 which was sent with the juicer on 11/10/2014 would be returned to me within the next(10) days.

I have enclose a copy of the check sent to you as requested of your agency, which is dated 11/10/2014, check number 2448, for the amount of $29.99, which was cashed by your agency on 01/07/2015.

Needless to say that I did not receive a returned check or refund for amount mentioned above.

I called your agencies customer service again on 03/18/2015 in reference to this issue, and talked to representative named [redacted], [redacted], said he reinitiated a request for the refund as of 03/18/2015.

This has been an ongoing process since November of 2014, a total of almost five months to date. I would like for this to end, and all that is necessary, is the return of $29.99 which you received and cashed, and which I have received no product or services for.

Thank you,

[redacted]Desired Settlement: All that I want is what I have stated , I have not received any services and they have not replaced my juicer as they were supposed too, at least they can give me my money back. This is a fee that they required that I send when I sent the product back for exchange.

Business

Response:

To Whom it May Concern:Sorry for the inconvenience that you went though- I went ahead and sent out a new Power Juicer Express for you (we have in stock).Tracking information:Tracking Number: [redacted]Service: UPSGround ServiceGuaranteed By: Endof Day Friday, Apr 17, 2015

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a Fusion Juicer and it didn't work. Called company and they told me they would send out a replacement and mailing label to send other one back. I had to pay $17 to send back a juicer that didn't work. Waiting 2 wks. called company again they said it hadn't been sent out yet but they would send it out that day. I told them I didn't want it now and I wanted a refund. They sent one anyone. I called told them I didn't want it. They told me to send it back unopened and they would refund me my money. I did that. They received it on August 5, 2013. I waited till the 12th and called again. They said it would take 7-10 business from the 12th and I told him they said I would receive a refund as soon as they received the juicer on the 5th. Each time I called it would be 7-10 days more.Desired Settlement: I want a refund to my credit card and the $17 for having to pay to send the one back that didn't work.

Business

Response:

To whom it may concern,

I have issued a full refund in the amount of $ 119.94.The refund was placed back onto the master card ending in [redacted].Please allow about 3-5 business days to receive the refund. Unfortunately, we are unable to refund the cost of the product to ship it back to us. This is why we issue out return labels. I do show that we issued a return label out, I do not know why Mr. [redacted] did not receive it. I show that the Power Juicer was refused by the customer upon delivery.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Flex-Able Hose. Used it for approx. 6 weeks and the hose busted. It was buy one get one free, but not so sure that it was free. I contacted comp;any on 7/22/13 and spoke w/[redacted]. Told her hose was defective. She told me to return the hose and they would send me a replacement. She would not provide me with any fax, e-mail, or home address for company. I ret'd the hose on 7/23/13 via UPS with the return label that was provided by the company. I contacted the company today, and they say no record of my hose. I once again attempted to obtain an e-mail address, fax, etc. I was put on hold and told that they only thing they can give me is a P.O. Box in CT. I informed [redacted] and [redacted] (I spoke w/2 individuals today) that the 2nd hose busted a couple of weeks ago. I believe that they are running a scam. Only # they will provide is to place an order.Desired Settlement: I want the entire amount credited since both hoses have busted.

Business

Response:

To whom it may concern,

A refund of $ 59.93 was placed back onto [redacted]. Please allow 3-5 days to receive the refund.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The pressure cooker will not work.Desired Settlement: Postage to return item be paid by company and a total refund.

Business

Response:

MANUFACTURER'S SIXTY DAY LIMITED WARRANTY The manufacturer warrants that your Power Pressure Cooker XL™ is free of defects in materials and workmanship and will, at its option, repair or replace any defective Power Pressure Cooker XL™ that is returned. All parts and components are warranted for 60 days from the date the product is received. This warranty is valid only in accordance with the conditions set forth below: To whom it may concern,After review of the order we found this order was placed in July 2014. The customer contacted our customer care center in July 2014 (when the item was delivered) stating she did not want the unit and wanted a pre-paid return label to send the unit back. The customer was informed that return shipping of an item is the customer's responsibility and no pre- paid label would be issued on the account. All orders come with a 60 day money back guarantee less shipping and handling, as stated on all advertisements. The product was not returned by the customer.In June of 2015 the customer contacted our care center stating the unit did not work. The customer was informed of the warranty procedures , stated she would not be following the documented warranty procedures and disconnected. The customer contacted our customer care center again in July 2015 to request the address for warranty and was provided that information.Please see below for a copy of our limited warranty and procedures for repair/replacement. Please note this warranty card is provided in EVERY package as well as on our website. At this time if the customer needs a repair/replacement she will need to follow the instructions provided in her written warranty. Once the unit has been received in our facility with the check for $24.99, a new unit will be sent to the customer. 1. Normal wear and tear are not covered by this warranty. This warranty applies to consumer use only, and is void when the product is used in a commercial or institutional setting. 2.The warranty extends only to the original consumer purchaser and is not transferable. In addition, proof of purchase must be demonstrated. This warranty is void if the product has been subject to accident, misuse, abuse, improper maintenance or repair, or unauthorized modification. 3.This limited warranty is the only written or express warranty given by the manufacturer. Any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. 4.Repair or replacement of the product (or, if repair or replacement is not feasible, a refund of the purchase price) is the exclusive remedy of the consumer under this warranty. The manufacturer shall not be liable for any incidental or consequential damages for breach of this warranty or any implied warranty on this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. 5. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Procedure for Warranty Repairs or Replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $24.99 to cover return postage and handling to the following address: Tristar products Inc., 500 Returns Road, Wallingford, CT 06495. Thank youFilomena

Review: I saw an advertisment on tv on an Antenna. I order it Jan 6 2014. I call them and they said it was mailed. I was suppose to receive the first packagebon 1/30/14 & the second one on 2/5/14. Neither package were received. This order was to be delivered to [redacted], [redacted]. # [redacted]. We have never had any problems with deliveries to this address. My son even put a paper on the door that any delivery to him could be leftt at the store on the first floor. It took me many calls before they said my order was delivered. I believe this company is a scam or they are playing with the consumers money. Today I call again and they said the packages were delivered on 1/30/14 & 2/5/14 but the packages has not been received. They told me that they will ship them out again but I told them I wanted my credit card credited with the full amount. They said I'll have the money credited within 3 to 5 days but I do not believe them. When I plCed the order they said the had the merchsndise in stock and they would expedite the order. Ehen I called ahain they said it was in back order because they did not have it in stock. The next call I made they said they were expecting a spihment soon. Everytime I call it was a different excuse. I want them reported as a scam.Desired Settlement: I want my money refunded to my credit card and I want them reported as a scam. This company is playing with the consumer's money and good faith if it is true that they are a legit business.

Business

Response:

to whom it may concern,

Mrs. [redacted] was fully refunded in the amount of $ 43.47 on 2/7/14. The refund was placed back onto the Master Card ending in [redacted]. Please have the customer contact their credit card company to verify the refund.

Thank you,

Review: I purchased three water hoses with this company through Walmart and I sent them the copies of the receipts. Each water hose busted shortly after purchase. They said they would not return the $60.00, but would send out three water hoses. They have not done either.Desired Settlement: I want my money back for the water hoses that were advertised to be long lasting.

Business

Response:

To Whom It May Concern,We will need proof of purchase attached on complaint for further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]6, and find that this resolution is satisfactory to me.

Business

Response:

To Whom it may Concern:Since the Hoses were purchased at Walmart (could be many different kinds-name of hoses were not mention in complaint) we are NOT able to refund the money. I went ahead and sent out 2 sets of 75ft hoses with nozzles (4 HOSES).The customer will receive an email when it ships out:[redacted]THANK YOU-Rosa

Review: I purchase a flexable hose from the company and it leaked . There was a 60 day guarantee on the hose and I return it to them within the time period. They sent me an e-mail that a new one is being sent out to me. I still have not receive it. When I call them to find out the status of my new hose they give me all kinds of excuses why I can't get the new hose or I am put on hold waiting for a person to talk to. I would like to have Revdex.com check into the company to see if they are a"SCAM" company

Product_Or_Service: flex-able 25'

Order_Number: [redacted]7769Desired Settlement: DesiredSettlementID: Replacement

To have them ship me a new flexable hose as they promise to do so in an e-mail they sent to me

Business

Response:

To whom it may concern,

I have issued a full refund in the amount of $35.98 back onto Mr.[redacted] master card ending in [redacted]. Please allow about 3-5 business days to receive the refund.

Thank you,