Tristar Products

Review: I bought a product (Clear TV HD Antenna) over the phone (automated system). I received it on Monday, set it up and it does nothing for my TV reception so I decided to return it based on their 60 day Money Back Guarantee. the product came with no sales slip, packing slip or invoice - nothing with which to get in contact with them. Off to the internet and again no way to get the procedures for returning the product. I found out that they are a subsidiary of Tristar products of New Jersey so e-mailed them ANd called their customer support. I received another automated reply telling me to leave a message which I did (name, rank and serial number…). Still waiting.Desired Settlement: 1. refund my credit card (AMEX)

2. procedure for returning the product.

Business

Response:

To Whom It May Concern,

I was able to locate the customer's account. Our contact information is on our Clear TV website under customer service. I apologize that you would like to return the order. Please return the package to our return address that should be on the package, [redacted]. Please also have the order number, [redacted], on the outside of the package. Once we receive it, we will issue a full refund to the method of payment provided.

Consumer

Response:

I was given 10 days to respond but I could not as I have received no response from them yet. I mailed the product back to them over two weeks ago and still have not received any response so I could not tell you that I was satisfied with how they handled the complaint. I am still in limbo waiting for their response. Can you help?

Thanks.

Business

Response:

To Whom It May Concern,

The customer was refunded in full.

Review: I order slimjeggings 3/17/15 didn,t fit sent them back for larger size my 1st mistake. Got 2nd pack same as 1st I forgot about them. I call to see if I could get a refund I was told no problem July 30 2015 it would take 3 to 5 days. No refund so I called Aug. 8 talk to Randy [redacted] he said it was pending and I should recieve it soon No Refund! called talk to JimID [redacted] No REfund!!!Called Aug.17 talked to Pauline ID[redacted] who reasured me my refund was on its way. I forgot I was also told since I hadn't return them in 60days I shouldN't get a refund but they had both packages back.Desired Settlement: A refund to my debit card A.S.A.P Thank you.

Business

Response:

The refund on this account is currently pending, please see attachment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed the order for POWER COOKER PRO W/CHOPPER & RECIPE BOOKS on 5/19/2014. Order number:[redacted] Confirmation number: [redacted]. As of today 6/242014, I have not receive my order yet. I did contacted the customer service several times and they always come up with an excuse for the delay shipping my order. They just tell me that the order will go out on next week but it never does. They already charged my credit card and I think that if they don't have the product available, they should not sale it. I hope I can get some type of help from the company and I do would like to have someone from the company to contact me with a reasonable explanation of the reason for this huge delay with my order.Desired Settlement: I would like to have the shipping charges plus a 50% off the product total credited back to my credit card.

Business

Response:

Customer's order is literally in the process of being shipped. Customer should be receiving an email of the confirmation by the end of this week. Because of the long backorder, we will remove the P&H of $14.99 off the customer's account. The new total amount will only be $119.94 - thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because the last time I contacted the customer care department to cancel the order because of the huge delay, I was offered a credit for a full monthly payment. Please check the notes on the account.

Business

Response:

To Whom It May Concern,

The customer was offered $30 as she stated. We have credited $14.99 so far, I will credit the remaining $15.01. Accepting this credit will make the sale final as stated previously.

Review: 1/21/14 motor burned out of [redacted],called company and was told by [redacted] to send entire unit back with a check for $29.99

2/17/14 at 11:12am, package was signed for by[redacted].

3/06/14 spoke to Supervisor [redacted] who cancelled my order, but said he would expedite a red unit

3/10/14 called for tracking number, but was told there was no order, switched to Supervisor[redacted], said he would expedite it

3/19/14 called for tracking number, and was told there was no order. At this time I REQUESTED MY MONEY AND ORIGINAL UNIT BACK.

I was told I would have to call back in a few days.

3/26/14 [redacted] said there was no order, but she would expedite it, I should receive in about a week

4/02/14 called for tracking number, no order in, but will expedite it. They are giving me the run around, but I will not stopDesired Settlement: I want a replacement: [redacted], OR THE MONEY I PAID FOR THE UNIT ,PLUS MY $29.99, THAT IS ALL I WANT, WHAT IS DUE ME. I HAVE BEEN DEALING WITH

THEIR LIES FOR OVER THREE MONTHS NOW. WHEN YOU CALL THE FIRST THING THAT IS SAID, THAT THE CALLS ARE RECORDED, BUT EVERY TIME YOU CALL YOU HAVE TO GO OVER THE WHOLE STORY AGAIN, EVEN WHEN YOU TALK TO THE SAME PERSON.

Business

Response:

To Whom It May Concern,A [redacted] was shipped to the customer and delivered on 4/16. Here is the UPS Tracking number: [redacted].Sincerely,[redacted]

Review: This company sells flexible hoses via TV advertisement. I both a hose and the order for buy one get one free. The hoses arrived approximately 6 weeks later. Within a week of using the hose, it exploded.

I called and the hose was replaced. I used the second hose and within a week, it also exploded.

This hose was replaced. I did receive five or six hoses and they all were defective. Three exploded and 3 leaked in the seam of the hose. I asked for a refund and was told that the 60 days had passed for the return. Even though my last hose leaked, I was told that the 60 days have expired and nothing else can be done. My order # is [redacted].Desired Settlement: They should stop selling this hose. I have been traumatized by using this hose and it suddenly explodes and I am covered with water. It's a product that should not be sold. It would have been simple to just refund my credit card and stop sending hoses. I am going to try finding the advertising company that said that the hose worked and have them retract this validation. I can also tell as many people as possible that this is a rip off. It's a shame for this to exist. Just refund my credit card and I'll go away. Otherwise, I will keep pursuing until I get some satisfaction.

Business

Response:

To whom it may concern,

I have issued a full refund in the amount of $ 40.43. The refund was placed back onto Mrs. Lewis master card ending in [redacted]. Please allow 3-5 business days to receive the refund.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a Perfecter Fusion Styler in June. After ordering this product, I decided, I did not want it and called the next day to cancel the order. I have verification that I cancelled this order and it states on the documentation that I ordered this product and cancelled it with supposedly no charge to my credit card. About a week later, the product was shipped to my house despite the fact the order was cancelled. When I called the company,they told me I could try it and if I did not like I would be able to return with no issues and my credit card charge cancelled. I check with American Express and despite the fact they have documentation they did not charge my card, they did. I tried the product but for my hair it was not good and I called the company at ###-###-#### and spoke to someone on 5 different occasions. The first person, I could barely here and sounded like she was in a huge warehouse. she took down my info and asked why I got a Perfecter as she saw the order was cancelled. I told her I did not know, but per their TV ad, I wanted to return it with Shipping and Handling form sent to me. She then sent me to the Return Department where I was on hold for over l hour with no one ever coming back to assist me. I was extremely frustrated and then called back on 6/24, 6/25, 6/26. I spoke to [redacted] who seemed to be very responsible apologized for the inconvenience and stated she would email me within l0 minutes the shipping and handling stickers so I would be able to return this item. When I returned from work that day and looked at my computer there was no shipping and handling info. Then I called the next day and spoke to [redacted] and she looked up the info from [redacted] and stated she had my wrong email address. She too promised to send me the shipping and handling info and told me to keep the extra products (bag, clips and brush) as their gift to me and apologized profusely for all of the inconvenience. I got home again no labels.Desired Settlement: I want to return this product, get this off my credit card bill and hope no one ever experiences this problem as I did. I have spoken to American Express and they are disputing the charge. My concern is this unreputatble company will not only bill my card once but the next two payments also. AE stated for me not to worry and they will reconnect with me and if they need to see the documentation of the cancellation of this product; they will let me know. I will be more than happy to return this product but I want a guarantee shipping and handling labels. I already have the numbers they want for the return but again they have never fulfilled this portion and I am very leery to send anything back unless Revdex.com or AE get involved. I would not trust anything anymore with them.

Business

Response:

To Whom it May Concern,

I understand Ms. [redacted] was promised a return label to send back the Perfecter. I will have one mailed to her physical address and once we receive the product back, she will be refunded in full. She also had two separate orders with us [redacted] (canceled) and [redacted] (shipped). This is why she still received the item although she believed to have canceled it.

Sincerely,

Business

Response:

To Whom it May Concern,

I understand Ms. [redacted] was promised a return label to send back the Perfecter. I will have one mailed to her physical address and once we receive the product back, she will be refunded in full. She also had two separate orders with us [redacted] (canceled) and [redacted] (shipped). This is why she still received the item although she believed to have canceled it.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I tried to cancel this order and I have documentation that it was cancelled and should of not been shipped and should of not been charged on my credit card. There is also a dispute from my credit card company as again I have documentation from this company that it was cancelled. I will not pay this bill as they should be getting a letter from American Express also. Also, I have never had such a run around in re;to trying to get a shipping label. I will contact American express once I really see a label sent to my house. I also want a GUARANTEE from this manager that this package will be received and my card will be credited. I am very skeptical and have no trust in the faithfulness of the word of this company. So they can send me the label, but I will contact American Express for the proper iinstruction since it is in dispute also. My fear is that I will send this product back and for whatever reason, they will tell me that they did not receive it and continue to charge my credit card. I hope that won't be the case. I will await this label.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I tried to cancel this order and I have documentation that it was cancelled and should of not been shipped and should of not been charged on my credit card. There is also a dispute from my credit card company as again I have documentation from this company that it was cancelled. I will not pay this bill as they should be getting a letter from American Express also. Also, I have never had such a run around in re;to trying to get a shipping label. I will contact American express once I really see a label sent to my house. I also want a GUARANTEE from this manager that this package will be received and my card will be credited. I am very skeptical and have no trust in the faithfulness of the word of this company. So they can send me the label, but I will contact American Express for the proper iinstruction since it is in dispute also. My fear is that I will send this product back and for whatever reason, they will tell me that they did not receive it and continue to charge my credit card. I hope that won't be the case. I will await this label.

Review: When I ordered the motor replacement under the lifetime warranty the representative said I would receive my new motor in 7-10 business days and if the item is on backorder I would receive a refurbished item... so I paid for my order...

I have called back to customer service and all I get is the item is on backorder and I have not received anything I spoke with 2 managers [redacted] and [redacted] assured I would receive either item by the first of Feb...I called to verify date of delivery and spoke to [redacted] another supervisor that said the order will ship when they get in the same 7-10 business days... they continue to tell me it will be shipped but not shipped I gave them my credit card and payment was taken out but I have yet to receive the product. Would like to have customer service give correct information and have a solution . The Managers had no solutionDesired Settlement: I would like to have the item replaced and hope if this happens in the future there will be no problem with the warranty promise they make

Business

Response:

To Whom It May Concern,

We apologize for the delay in receiving a base under warranty. Unfortunately, the model juicer the customer has is one of our older models which we currently don't have in stock and on back order for longer than expected. As a courtesy, I am going to send an entire juicer (a newer model that is in stock) to the customer. Please allow about 7-10 business days for delivery.

Sincerely,

Review: I placed an order on their website http://www.geniehourglass.com/ upon checking out delivery was 4 to 6 weeks. Order was placed on May 18th. When I contacted them the shipping date is now August 2015. I was never informed of the back order and any update. When contacting them I was told sorry and my order was cancelled. I believe this is false advertising at it's finest.Desired Settlement: I am sure there are other people just like myself expecting a delivery within a month and not finding out that it's 3 months. I would also like them to inform people before the order is placed that all items are on back order.

Business

Response:

To whom it may concern,The Genie Hour Glass is a brand new product is currently experiencing a very large back order. We initially inform our customers to allow 4-6 weeks for delivery. Should the back order extend past this time frame our customer's are notified of the longer waiting period. The customer is then given the option of waiting the back order through or cancelling the order. This particular order was made on 5/18/2015 and has not even reached the 6 week time frame to even be notified of the extended back order. The customer's account is not charged for the product, as we do not charge until we ship an item.At the CUSTOMER"S request on 6/9/2015, the order was cancelled. There is no refund to be made to the account as the order has not been charged.Thank youFilomena

Consumer

Response:

Review: 10661451

I am rejecting this response because: the company knew there was a large back order delay and decided to wait until the sixth week mark to then notify customers. A good company would notify customers immediately. I told the rep on the phone that I was chatting with another rep who offered me a discount of $7.50 if I kept my order and wait for the items. I hung up on the rep from the phone who proceeded to cancel my order. Again this is not good business practice customers should be told immediately about the back order not wait until the last day the customer is expecting it! If no refund is necessary then I am satisfied on that end but not satisfied with how the customer service and business operates!

Review: I purchased a Jack Lanne Power juicer in July from [redacted] I used the juicer for 2 weeks when the pulp collection device broke which has an activating mechanism to power juicer. Unfortunately I did not save original box so [redacted] would not exchange for me so they gave me company name to order replacement part. Ive been calling since July and still have not received anything but postcards asking me do I wish to cancel my order and I said no without part my juicer is worthless.Desired Settlement: Do get a new juicer if they can't send me replacement part

Business

Response:

To Whom it May Concern:I went ahead and sent you out a new Power Juicer. The tracking information is as followed:Tracking Number:

Service: UPSGround ServiceGuaranteed By: Endof Day Tuesday, Apr 28, 2015

Review: I bought the hose back in May 2014. Items were returned on 07/07 and 07/23. I got an email from them on 08/08/14 that my order has been processed as returned. As of today I still haven’t receive my refund of $79.92. I had called numerous times and every time I called they said I should get a credit with 3 to 5 business days. I have spoken with two different supervisor and they both weren't able to assist me. They keep telling me that they had expedited my refund to the billing department and I should see a credit again between 3 to 5 business days. I have records of all the calls and the email that I received from them.Desired Settlement: All I want is my money back. Please help

Business

Response:

To Whom It May Concern,A refund is in process, please allow 2-3 business days.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

I hope they really going to refund my account this time because that was they said in the past and I haven't receive my refund.

Regards,

Review: II ordered one bra and get a total of 8 bra's and charged for them. I also find that $14.00 for shipping a bra is outrages and they keep that charge. Order number #[redacted] and [redacted]Desired Settlement: I want all my money back.

Business

Response:

To Whom It May Concern,

The customer placed 3 separate orders with us, 1 of which was canceled for her. All 3 orders were placed online by the customer, within 3 hours of each order. Of the two orders that shipped, the first order was for 4 bras and the second for 2. The customer selected the quantity of bras since the orders were placed online. As per our return policy, processing and handling is non-refundable upon returning an order for a refund. If the customer would like to exchange the bras for a different size, we will be more than happy to do so at no extra charge. If the customer decides to return for a refund, as a courtesy we can refund ONE of the processing and handling charges on the accounts once we receive the merchandise back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as I get the shipping back for the one.

Regards,

Review: When I called to place order I had asked them if I don't like the item and if I can send it back and the return shipping will be paid by the business. I had asked this question several times during the call and the their answer was yes. Now that I am ready to send it back, they are going back on their word and asking me to cover the shipping cost.

Product_Or_Service: Fusion Juicer

Order_Number: [redacted]022Desired Settlement: DesiredSettlementID: Refund

I want my money refunded including the shipping cost.

Business

Response:

To Whom It May Concern,

A label was emailed to the customer on 7/31.

Sincerely,

Review: the flexible hoses that I received were defective. 2 hoses were purchased, the 1st one immediately split open the 1st time I used it and the 2nd one lasted for approximately 1 month prior to splitting open. both hoses failed. I ordered these hoses in the spring of 2014, but began using them in late May 2014. the company would not exchange the defective hoses for a new product and would not refund my moneyDesired Settlement: A refund of my money

Business

Response:

To Whom It May Concern,

Unfortunately, the customer is past the return period of 60 days. I will be more than happy to offer a free replacement as a courtesy.

Sincerely,

Filomena

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: the main problem is that the product (power pressure cooker xl) failed to operate after normal use ( 5 useages of 15 mins each) on the sixth try the unit was totally inert no electrical conection- itried different outlets but to no avail. The problem is that the power cord is detachable and is plugged into prongs. I doubled checked to see if the connection was secure and it was. Another problem is that the safety lock on the cover is not safe it is held in by a pressure a moveable metal pin that fits into groove held in by the force of the pressure against the cover, but it is possible for the cover to glide on the groove and open. this I would tolerate exerting extreme care if the product would function. However, I decided to call the mfgr and complain. When I called them [redacted] their rep said- they would send me another cooker- but that I would have to send the defective one back in it's original box they would send me postage paid voucher to place on the box and bring it to the post office. I explained that I no longer had the box since I thru it out after the second usage. I explained that I am 65yrs old w bil./hip replacement. no car and no one to help me. he was non-plussed. so I then told him I wanted to get my money back since the power cord was detachable that this problem might arise again-and I could not be going back and forth with this. he said the money back gty was missed by a few days and that I was not eligible. I asked for special consideration like sending the power cord to him as evidence that I was not trying to get another pot for free. he said no. I asked to talk to a supervisor and he wound up disconnecting me. I was so upset that I called the c/c comp. to file a dispute. this has been going on since sept. they will not relent.Desired Settlement: I would like them to stop fighting the refund and drop the dispute. I filed this complaint with Revdex.com since the c/c co. does not get involved with the transaction as you do. I placed this order on 4/28/2014 as of 6/30/14

I had not rec'vd it nor a notice of delay- I was going to cancel the order. I called them on 6/30/14 and complained they said it was delayed due to back order but would arrive in july- it came 07/6/14- as I did not use this cooker every day it defected shortly after the 60 day moneyback period. it was funny had they count the days for expiration of the gty. but the 3mos they made me wait for the order fulfillment is not taken into consideration. I think this company is acting in a non-business like way and does not care about customer satisfaction. I would like them to drop their dispute and allow the c/c co to allow the recrediting of my account to be permanent

Business

Response:

To Whom It May Concern,Customers account was reviewed and customer is out of the time frame to receive a refund. Out of good faith I will prove the return for a refund. The reason why it took so long for customer to receive unit was because we were on a back order due to high demand. Once we receive the unit back we will refund customer with no problem. Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: it does not take into consideration that returning the unit to them is no easy feat. As I stated I am 65 yrs oldI have by-lateral hip replacement, the unit is clumsy and heavy I do not have the original box and packing materials, I have no car, or anyone to do this for me, thepost office is over a mile away, I have to take a bus to get there-originally they were offering a post paid return sticker to cover the cost of the resend, they do not offer that now. I appreciate the desire on their part to approve the refund- but it does not address the above mentioned difficulties-I am willing to send them the cover and the power cord- to prove to them that I am not able to use the unit. I still maintain that had I been notified in a timely manner that there was a back order delay I can assure all involved that I would have cancelled the order and thus would have been able to avoid all of this. My proposal to james on 9/16/14 was that they send the replacement first so when I received it I would have that box and we could arrange the defective unit to be sent to them with the return postage sticker they were offering-james refused this and as I realized that there was no guaranty that this could all happen again(back order delay, defective product returning etc), I decided against replacement. and wanted a refund.

Consumer

Response:

on 1/14/15 [redacted] of the seller wrote that she was going to e-mail (to me) the postage paid voucher,.in order to return the item.

Review: I ordered a Jack LaLanne Power Juicer Classic on TV. It came with a 5-year guarantee. My motor froze up after a year so I called to get the address to return it for repair. I returned it on April 25, 2014. I was told to send a check for $29.99 to return the product back to me. Check cancelled on May 19, 2014 with signature: Pay to the order of [redacted] #[redacted] For Deposit Only Tristar Products Inc.. It has been 6-months and I still haven't received my Jack Lalane Power Juicer. .Desired Settlement: I would like my repaired or a replacement of exactly what was verbally promised: my Jack LaLanne Power Juicer Classic BASE. I have paid for this product and I have paid for return of repair (cancelled check in hand).

Business

Response:

To Whom It May Concern,I will go ahead and send a brand new unit to customer. It will take 7-10 business days for customer to receive what was requested by customers.

Review: I bought a Power Pressure Cooker through ###-###-#### on September 2, 2015. On December 23, 2015 I turned on the cooker in order to cook some potatoes. Two minutes after I turned on the machine, it ceased to operate. I checked to see if the plug was loose, it was not. I checked the outlets, they were in perfect condition. I called the toll free number and spoke with Peter ([redacted]. He indicated that the warranty time had expired and I had to send $24.99 to Power Pressure [redacted], in order to get a replacement. What business requires you to pay a fee for a product that is defective and broke down in less than 3 months. My order # is order #[redacted].

Business

Response:

To Whom it May Concern:I went ahead and sent a pre-paid label to the email we have on file ([redacted]).please send back that unit and a replace will be sent right back out once we receive the defected unit back. thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I purchased a Perfecter Fusion Styler online August 28, 2013. January 25, 2014 the Styler completely quit working. It does not get power. When I called I was told that this product I paid $100 for only has a 90 day warranty. For $100 the product should last longer than 6 months. I asked if they would not replace it, that they repair it. I was told by the Customer Service Manager I could take it somewhere and pay to have it fixed but they do not repair them. Unfortunately I didn't read the reviews prior to buying this product, as I read the reviews I see it is common for the Styler to stop working around 4 months.Desired Settlement: I would accept a replacement or a refund. Based on the reviews, I am sure if I get a replacement it will not last over 6 months, but I would feel better about getting 1 year of service from a $100 product than 6 months.

Business

Response:

To Whom It May Concern,

I apologize for the issue you are having with your Perfecter. After locating the account, it is past our 90 day product warranty offered, but we will be more than happy to replace it for you. I see that a label was already emailed to you and arrangements were made to send you a replacement as soon as we receive your original Perfecter.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After seeing an advertisement about Clear Tv, I ordered the product. When I received the product it did not produce the amount of stations that it claimed. It only produced four stations that were of poor quality, all were religious or educational. I could not receive the local stations that I was suppose it receive. The product was suppose to produce local stations as well as religious and educational stations. Up to 10 stations in all. I called with my complaint and requested my money back after I returned it. When I asked to get a return label, I wasn't given one and the return address gives me reason for concern. ([redacted]) I did return the equipment on 1/21/1014, from my local Post Office. The post master was concerned about the return address as well. I do have the tracking #[redacted].

Even though the postage had already been paid and cost only $12.00 ($11.64) to return the product I had to pay it again to ship it back to them, and I was told by the company that I would only receive $99.81 back. I paid $140.00 for two systems. Two antennas and four amplifiers. I received four antennas and four amplifiers. (the antennas were by get one free)

My complaint is that the product did not work as claimed, I am not going to get back what I paid for the system. I received it on Friday 1/17/2014, and returned it 4 days later. There is a sixty day trail period. Which entitles me to a full refund.Desired Settlement: I don't want anyone else to fall pray to this company. I want all of my money back, but even if I don't get it I still want the public to be warmed. This is not a good company to do any business with. The advertisements are false and misleading. Once you pay for the product they try to get you to keep it for a $30.00 credit.

Business

Response:

To whom it may concern,

When Mr. [redacted] contacted customer service there was no mention that the product was defective. If so we would have certainly sent a return label. I have issued a full refund of $ 131.82 what Mr. [redacted] order total was. The refund was placed back onto Visa credit card ending [redacted]. Please allow 3-5 business days to receive the refund.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I wanted to thank you for helping me clear this matter up with this company. I did tell them that the product didn't work as the information of the product lead me to believe, but I feel that it is resolved now, so I'm done with it. Thank you so much. I will never order anything from those infomercials again. This was a well taught lesson.

[redacted] White

[redacted]

Review: I ordered a Copper Wear Knee Sleeve (buy one get one free) and Ankle Sleeve (buy one get one free). I contacted them 2 days after the items arrived (I wanted to exchange the knee sleeves for a larger size, and return the ankle sleeves b/c I didn't like the way they fit). They told me to call back in 2 days b/c their system wasn't working and they couldn't process the request at that time. So I did (call back in 2 days). Then the customer representative told me that because I used PayPal to pay, he could neither refund my purchase, nor could he exchange the Knee Sleeves. I asked to talk to a supervisor. The supervisor informed me that she couldn't help me. Then later (after I kept asking why I can't just send them back and they send me the right size), she said that her system wasn't working and to call back in 2 days. I'm fairly certain that if I call back in 2 days I'll be told to call back in 2 more days.

Under their FAQ (on the following website), http://www.copperwear.com/faqs.php there is a question of "What is the Return Policy?" The answer (also posted to their site is, "We offer a full 60-day Money Back Guarantee (less Processing and Handling)" So then why can't I get a refund or exchange?Desired Settlement: I was charged $41.96 total. $13.98 was processing and handling. I would like a refund in the amount of $27.98 per their return policy posted to their website.

Review: I ordered and paid for a pressure cooker xl on 5/28/2014, my order status said it would be delivered in 5-7 days. It's been over a month and I still haven't received it. I called customer service to check on the status of my order and was told I wouldn't receive it for another week and a half and was promised a Walmart gift card for my inconvenience. I was then transferred to another business about signing up for a monthly subscription in order to recieve the gift card. I then tried to speak with a supervisor about late order and lie the representatives told me ([redacted]). I was not transferred to a supervisor I was rudely told " do you want it or not, you can't stop the order it's already shipped out this morning" I was told by [redacted] that it wasn't. They are extending rude and are misleading customers.Desired Settlement: A Better Business report on this business and the gift card that was o rotisserie to me.

Business

Response:

I have reviewed the customer's order #: [redacted] , and it has shipped. This is the tracking number to FEDEX SMART POST: 9[redacted]. What I have done out of courtesy for all the issues, I have remove the P&H of 29.99 off the order, customer will receive a refund within 2 business days of $29.99. Thank you.