Talty Chevrolet Buick Cadillac, Inc.

We would like to thank the customer for taking the time to file his concerns regarding the equipment charge on his account. Please let me begin with an apology for any inconvenience he experienced. We certainly did not want to cause him any frustrationsUpon receipt of this complaint,
we researched the customer’s concerns regarding the equipment charge that appeared on his accountWhile we do show the equipment was installed at the home in September 2014, we have as a courtesy removed the chargeThe adjustment to the statement will reflect within the next 24-hoursIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications

Revdex.com Case #*** We would like to thank the customer for taking the time to file their concerns regarding the recent internet rate increase. It is certainly not our intention to cause any frustrationDue to the concerns our customer brought to the attention of your office, we contacted
our customer directly to address their concerns. Our customer had concerns with the recent internet rate increase. We offered a promotion for $off per month for months, of which our customer accepted. We appreciate all the feedback he provided and will forward it to the appropriate leaders. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Dear Mr*** Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter filed with the Revdex.com in regards to disputed charges for cable service. We have conducted a thorough review of your account and have determined
the following:Our records show that on June 27, you installed Cox Essential cable at the promotional rate of $per month for 6-months. This promotional rate expired on December 26, 2014.On December 31, 2105, you contacted our customer service team to dispute the charges for the Essential cable service. At that time, you were advised that the charges were valid as you did not dispute the charges within the first 30-days of billing. Cox had already billed your account more than a year for the disputed services. In addition, this level of service does not require equipment for viewing. Therefore, we are unable to determine whether or not the services were utilized during the disputed timeframe. As outlined in your monthly billing statements " Payment of your Cox bill confirms subscription of services and possession of Cox owned equipment listed on your bill. Based on this information, we must respectfully deny your request for reimbursement.Cox would like to apologize for the inconvenience we caused you on January 2, by not meeting our commitment to having a technician at your home during the scheduled time of 8-10am. As a result of this failure, today (January 18, 2016) I have applied our $"On Time Guarantee" credit to your account. This credit will reflect on your next billing statement.Please feel free to contact me directly with any additional questions and/or concerns regarding your Cox account.Best Regards,Sylvia LD***Executive Office of the Regional Manager***

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their service issuesIt is certainly not our intention to cause any frustrationBecause of the issues brought to the attention of your office we have attempted to directly contact the
customer. While our attempts have been unsuccessful, we were able to confirm that our customer has been working directly with one of our field technicians in regards to their service issuesOur field technician confirmed the service issues our customer was having and requested a credit to be issued. To remain in good faith with our longstanding customer, we have issued promotions to their account to compensate for the troubles they have endured. The campaigns added are for $off DVR service and $off the Monthly Recurring Charge (MRC). These were added on 5/11/and will expire on 5/10/17. Their new MRC with these promotions is $188.85. Prorated credits/adjustments for adding these promotions mid-billing cycle will be reflected on their May 29, statementIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced*** / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and provide a successful resolution. It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer *** *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com #***We have contacted the customer directly to address their concerns and provide a successful resolution.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com Case# We regret to hear of any inconvenience that our customer has experienced with our company. We spoke to the customer directly on 4/22/regarding his concernsWe advised him that while we were sorry to hear of his experience and ongoing issues, our Field
Leaders are confident that we have done our due diligence and made every attempt to provide him a resolutionAt this time, we have verified everything at the plant and the customer’s home has been resolved indicating the issue to be with his personal equipment Recognizing that we could not satisfy the customer, we offered to schedule a disconnection and provide a refund should he wish to pursue other options for a service providerNo changes were made during our conversation but if he wishes to proceed he can contact us back or our Customer Service Department at *** or *** Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Hi,As I have mentioned in my complain, I did talk to customer representatives before putting my account on hold in 2nd week of August & while activating the account in mid septemberI was confirmed that price will not change.If Cox is claiming that, they have not confirmed the same, I would like them to send the copt of the call recordings of the same. Thanks,***

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to
address their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case# *** We appreciate the customer’s honesty and transparency regarding their frustrationWe want to assure them we respect their feedback and that is has been forwarded to Field LeadershipRegarding reimbursement, we advised the customer that we will reimburse the charges of the service as a courtesy but we will not be moving forward with any additional compensation Sincerely, Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com Case # ***It is our goal to provide our customers with exemplary customer service. We sincerely regret any inconvenience that our customer has experienced with our company.We have contacted the customer directly to address their concerns and provide a successful resolution.As always,
We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, *** Region

We appreciate our customer taking the time to voice their additional concerns regarding their account billingAs a customer oriented business we always welcome the opportunity to assist our customers with their concernsUpon receipt of this complaint we were able to make contact with our customer on 3/10/to address their concernsDuring this conversation we were able to explain to our customer that their balance had in fact been corrected and that the promotional discount was now properly reflectedWe are confident the issue at hand has now been resolved We appreciate our customer’s patience and understanding and genuinely hope to continue a positive relationship with them moving forwardIf they should have any additional questions or concerns, they can contact our Customer Care Center at ***Thank youGeorge Executive Escalations Cox Communications

cox told me that there was nothing they could do about past issues even though their own employees verified that they fixed an area problem which was a result from a previous repair attemptThe same tech showed up that was here around a year and a half ago for the same problemI told the technician that I was tired of calling cox and having to wait minutes with an automated system then finally transferred to a human who proceeds to ask me the same questions and wanting me to try the same repair techniques over the phoneThis recent episode, I spent five hours trying to get a repair man sent outThey insisted the repair as set up for the next day when I already had another employee tell me that the techDismissed the repair the first day because they tried to call my phone which was one of the problemsBoy what a smart techThis type of service has been historically repeated from Cox for six yearsThey first denied damage to my wall from a contractor then said they would call and set up a meeting with meInstead they just show up un announced and tell me they are sorry they will call and come back laterInstead they let themselves into my backyard while I was not home and left the gate open where all my dogs ran outAlso the spokesperson said she would take dollars off the phone line because it was phone relatedThat is falseIt has always been Internet and phone relatedI will accept this if it is taken off my entire bill not just my phone billCox has also denied my filing of doctors note which I provided to them six years ago notifing them of need for phone in my home for medical emergenciesThey denied neglecting ADA even though their repair was not even attempted until almost two days laterI have paid my bill on time every time for six yearsI expect the same professional courtesy in returnI did not have time to finish my conversation with the cox representative because the City of *** showed up for a water pipe repair

We would like to thank the customer for taking the time to file his concerns regarding his account and recent experience with our Customer Care CenterPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrationsUpon receipt of
this complaint we see that this customer is already working with us via an escalation they sent to our Corporate Care DepartmentWe are currently working with our customer and are confident that we will reach an amicable resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank YouExecutive Escalations Cox Communications

I do accept the offer, contingent on that they honor the $185.- going forward, for at least year from the current bill, meaning Sept I will not accept if any changes ocvire before the aforementioned year from now Given the fact that changes were ocvuring monthly, my trust has been lost, until regained, which only time will tellmeaning, that I don't know if changes will occurgoing forward I can only hope that they won'tand our verbal agreement will be honored. [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I would like to see the actual resolution in my next bill, I have had so many problems with this issue that it is hard to believe that it's resolvedI spent many hours on the phone with customer service representatives accusing me of stealingI will believe COX when I actually see resolution in my bill They told me it was fixed before, only to find the charge on my next bill
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Marcela S***

I never authorized any charges of a former accountNobody ever once informed me of these chargesAll I was aware of was the new service I never receivedAny charges for a former account being taken off my debit card were never authorized by me and I am not ok with itI never received a phone call, email or a telegram to say hey we're going to charge you for a former account

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***We have gone with another company altogetherThank you for responding
Regards,
Audree C*** K***