Talty Chevrolet Buick Cadillac, Inc.

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

October 6, 2015 Revdex.com complaint # *** dated 9/17/15-- Lisa W*** We were sorry to read that our former customer had difficulty with her billing. Review of our records confirmed that we spoke to the customer on the of September, and the concerns that she brought to our
attention on her account were resolved on the of last month. We spoke to the customer and send her an email advising her that the balance on her account was resolved on September 21. We called and left the customer a message today and asked her to contact us directly if she has any other concerns with the situation at hand. We hope this information has been helpful. Thank you. Catherine/Cox Communications Executive Offices/ Arizona

It seems funny that Cox wants to resolve the issue without even trying to contact me I don't find this satisfactory and expect a call and an attempt to find a better resolution to my original complaint.Thanks

August 19, 2015 Revdex.com complaint # ***-- *** *** We were sorry to hear of the difficulty experienced regarding the cable line that is lying above ground. Due to the information that *** brought to the attention of your office, we contacted our Field Leadership Team for
assistance. Our Tempe Field Supervisors advised us that the cable line *** refers to is a temporary cable/feeder line that will be permanently relocated. Our Leadership Team has assured us that *** will be contacted and advised on the progress and time line of the line relocation process. We will contact *** directly as well and give him our contact information in case he has additional questions regarding this matter. Thank you again for the opportunity to assist! ***/Cox Communications Executive Offices/ ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I spoke in length with Larry from the corporate office and do consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

March 2, 2016--Revdex.com complaint # *** * *** We are sorry to hear of the customer’s confusion regarding billing from our company. Due to the concerns that were brought to the attention of your office, we reviewed the subscriber’s ledger and found no illegitimate charges on her
billingOur Collection Department confirmed that accounts that are shut down for nonpayment or returned payments are subject to reconnection fees. This fee is charged for both disconnections done through our system, as well as physical deactivations that are done outside of the home. Our Collections Team also advised that our clients are given notices by phone, text, email, and the Postal Service before the disconnection of service occursThis team can put a disconnection of service on hold with a promise to pay later. Our Billing Agents also have the ability to make payment arrangements or extensions in some cases, so we always suggest our customer contact our Customer Service Department at *** for assistance or guidance with their billing. We never like to see a valuable customer being charged late fees and being disconnected due to lack of payment If another time of the month is more convenient for the customer to pay their billing, our Customer Care Team can also change a client’s statement billing date We hope this information has been helpful to your office, as well as the customer. Thank you***/Cox Communications Executive Offices/ Arizona

We would like to thank the customer for taking the time to file her concerns regarding her account billing. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause them any frustrations
Upon receipt of this complaint we were able to
review the account in questionAfter researching this account, we see that our customer did speak with a supervisor from our Collections Department on 12/11/regarding the early termination fee in questionAfter reviewing the account notes pertaining to this call from 12/11/15, we do see that the supervisor our customer spoke with did explain the account as well as let our customer know that the early termination fee in question is in-fact valid and cannot be removed. While we understand this situation has been frustrating, we do believe that the decision made by our Collections Department was made based on the facts of the account with the utmost fairness for our customer kept in mind
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***
*** ***
GeorgeExecutive ResolutionsCox Communications

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing and payment dispute. It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly reviewed your
account and the payment that was made. Our investigation found that our customer did made a payment on 5/31/in the amount of $119.19. Because the monies collected was to pay a write-off amount owed on a former account, we do not have support to issue a refund for the payment made. We hope this information has been helpful to your office. Should our client have additional questions or concerns they can contact our trained and knowledgeable Customer Care Agents at ###-###-####Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jennifer C***

We apologize for any delayWe have sent the customer an e-mail on Monday, August 3rd, to confirm if he had received the letter and if not, to please let us know for us to re-send itWe also included our response in the e-mail to advise the customer of the recent changes to their account. At this time we have not received a response from our customerHowever, we are confident that we have successfully resolved our customer's concerns. Should the customer have any additional questions or concerns regarding their account, they are more than welcome to contact us. Thank you for your time and consideration. *** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Tamas V***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.Nowhere in "this specific promotional discount" did it specify that this offer "was only available to Cox High Speed Internet subscribers who were not already subscribed to any level of Cox Cable Television services." Essentially Cox is using the argument of fine print "other restrictions may apply." However, this is not acceptable either; otherwise companies could advertise ridiculous offers for whatever they want to lure customers in (bait) and then when customers requested the advertised offer, the company would say that the offer is not available but that another in fact is (switch) For example, advertising "Free Cable!!!" putting only "restrictions apply" in the fine print and then telling the rush of customers who try to get the advertised offer that the free cable is only available to current customers who reside at *** ** *** *** (but there is another option available for $199.99) Obviously this is deceptive and my complaint has many similar aspects that display violations of Arizona consumer protection law

Revdex.com complaint *** ***
We are sorry to hear that the customer was not satisfied with our first response to your office
Due to the multiple sources that the customer filed this complaint with, our Field, Network and Government Relations Team has drafted a letter response and this correspondence was copied to the customer as well
As always, we appreciate the opportunity that the Revdex.com has given to usThank you
Catherine/Cox Communications Executive Offices/ Arizona

Revdex.com Case # *** We would like to thank the customer for taking the time to file their concerns regarding the Internet pricingIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is
always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Mary G***

Revdex.com Case # *** It is our goal to provide our customers with exemplary customer service. We regret to hear of any inconvenience that our customer has experienced with their services. We have contacted the customer directly on 2/5/to address their concerns
Currently we have a service appointment scheduled for 2/6/but we will follow up with the customer again next weekWe are confident we will be able to provide a successful resolution As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Cox did call me, but nothing was really done to make up for the fact that they lied and put me on a two-year contract The end result of the call was that I was lucky to be on a two-year contract as my charges are less because of it And they offered to take me off the two-year contract but my charges would be another $per month They did offer to waive an early termination fee if I moved and canceled the cable service I guess there isn't much they can do to make up for lying
Regards,
*** ***

We would like to thank the customer for taking the time to file their concerns regarding their serviceability request. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrationsUpon receipt of this
complaint, we were able to speak to our customer directly on 4/24/to address their concerns regarding potentially bringing Cox service to their homeAfter speaking with our customer, we engaged our Construction Department who researched our customer’s concerns to determine if service could be brought to the location Our Construction Department has found that our customer’s location is not currently serviced as their location does not meet the density requirement (homes per mile) set by the Franchise Agreement between the City of Scottsdale and Cox CommunicationsAs a result, we found to connect service it would mean running roughly feet of underground cabling to the home, which has an estimated cost of $25,to completeWhile we understand this may be frustrating, this cost would need to be absorbed by the customer, or by a collection of nearby neighbors before Cox Communications can proceed with this request It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

The issue has not fully been resolvedWe're still awaiting a call back from CoxIt's unfortunate we had to get to this pointI should have never had to go this farCox should have done everything possible for me before we reached this point