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Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their service call chargeIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly reviewed our customer’s
account. As a courtesy we have issued a credit in the amount of $to compensate for the service call fee. This credit will appear on her April statement. As for the negative experience with one of our agents, we want your office to know we are unhappy to hear of this interaction. Please know her feedback with the agent has been forwarded to the appropriate department for further investigationIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced*** / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We would like to thank the customer for taking the time to file her concerns regarding her account billingPlease let me begin with an apology for any inconvenience she experienced We certainly do not want to cause her any frustrations.Upon receiving this complaint, we were able to make
contact with our customer on 6/9/When speaking to our customer, we did explain that our department had already spoken to her on 6/2/regarding the same concerns and we were under the understanding that we were able to come to a resolutionOur customer then advised us she would like to withdraw her complaint as our previous explanation from 6/2/was a satisfactory resolution It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You.***Executive ResolutionsCox Communications

I spoke with *** on the 14th she said she would follow up with me on Monday I never heard anything from her I would like to discuss a couple of issues with her but I'm not going to reach out until she reaches out to me as she told me she would it seems as though this issue is not resolved but just open ended I would also greatly like to resolve the issue of their last timed out is blowing my vizio speaker out I am Not sure if I should contact *** about that or wait for her to contact me any advice you have would be greatly appreciated thank you so very much have a great day and many thanks to the Revdex.comRespectfully*** * ***
***

Revdex.com Case #*** We are attempting to directly contact the customerOnce we are able to verify the account, we can address the concerns and provide a successful resolution.Thank you for your time and considerationWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com Case #*** It is our goal to provide our customers with exemplary customer serviceWe regret to hear of any inconvenience that our customer has experienced with our company. We have contacted the customer directly on 2/19/to address their concernsWe are confident we will be
able to provide a successful resolutionThank you for your time and considerationJesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file her concerns regarding the intermittent accessibility of her email account. Please let me begin with an apology for any inconvenience she experienced. We certainly did not want to cause her any frustrationsUpon receipt of
this complaint, we confirmed that our recent server software and patching updates were completed todayWe reached out and spoke with the customer and advised of the completion of these updatesAt this time, the customer has no other questions or concernsIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Kelly ***

Revdex.com Case# *** We spoke with our customer directly on 7/6/to address their concernsWe advised her that prior to our initial voice message left on 6/30/16, we had an opportunity to review the call and determine what had been discussed regarding the new rateWe explained to our
customer that the pricing provided by the Cox Representative during the call was accurateDespite our efforts to address her concerns, the customer requested an e-mail with information for her to obtain these recordsWe sent an e-mail to the customer that evening on 7/6/with the required information and process needed to obtain the call Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # *** We have contacted the customer directly on 6/7/to address their concerns and provide a successful resolution We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

December 19, Revdex.com complaint # *** *** *** We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his bill. Due to the concerns that the client brought to your attention, we contacted him directly to discuss the
details. At this moment we have resolved the customers billing concern in a satisfactory manner. The client has our contact information should he wish to contact us directly As always, we thank the Revdex.com for the opportunity to assist our customer ***/Cox Communications Executive Offices/ Arizona

We would like to thank the customer for taking the time to file his concerns regarding his account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrationsUpon receipt of this complaint we were able to
make contact with our customer on 1/7/to address their concernsDuring our conversation with our customer we were able to come to an agreement on an appropriate adjustment to the account for the disputed chargesAdditionally, we made the necessary updates to the account to ensure our customer receives paper billing statements moving forwardWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***-***Thank YouGeorge *** *** Cox Communications

Dear Ms***,Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com outlining your recent experience with your internet service. We have conducted a review of your account and have
determined the following:Our records show that on November 4, 2015, you contacted our technical support team to report issues with your internet speed. Our telephone technical support was unable to identify a service issue and therefore suggested that a technician come to your home. Notes on the account indicate that you agreed to have a technician come to your home on November 5, between the hours of 5-6:15pm.On November 5, 2015,Field Technician determined that the internet service was working as designed and you were receiving accurate speeds based on your level of service. Notes on the account indicate that the field technician advised you that Cox does not guarantee or advertise wireless internet speeds. The technician was unable to identify a "Cox" service issue therefore, your account was billed a $service call fee.On December 27, 2015, you contacted our customer service team to dispute the $fee. Since Cox had no notes to support you were advised of this possible fee prior to the technician arriving, your account was credited the $75.00. This credit will reflect on your next billing statement.Please accept our apologies for any inconvenience this may have caused you and your family. For additional information regarding our internet service, you may review our Acceptable Use Policy by visiting: https://www.cox.com/aboutus/policies.html#acceptable-use-policy.Respectfully, Sylvia LD***Executive Office of the Regional Manager*-***

We would like to thank the Revdex.com for the opportunity to assist a valuable customerIt is certainly not our intention to cause any frustration. We have contacted our customer directly to address their concerns in detailShould she want to discuss the account further, she can
always reach out to us.It is always our goal to provide our customers with exemplary customer serviceWe appreciate the opportunity that the Revdex.com has given to us to address and assist our customerMelissa L.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file his concerns regarding the recent service issuesPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations Due to the concerns that the client brought to
your attention we made multiple attempts to reach him/her. We were unsuccessful in our attempts but were able to leave voicemail messages requesting the customer to contact usThe client has our contact information should he wish to contact us directly It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. ***/Cox Communications Executive Offices/Arizona

Although they have contacted me and sent someone out to resolve the issues, the company is aware that the services I paid for were not what is considered acceptable, even by their standards. I have been told this repeatedly by everyone from customer service to the field technicianI have also supplied recent video of the ongoing issues as proof of the problems we have been having with the serviceFor now, I need to wait and see if the current changes to the wiring were successful, however, I have not heard anything about crediting my account for the ongoing, poor service that I was charged full price for. Until the financial issues is resolved, I would hope the Revdex.com will not close this complaintProviding a television service that is practically un-watchable and charging full price for it does not seem very fair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Cox made no attempt to resolve the complaintThey simply say they put their equipment where they please
Regards,
*** ***

We would like to thank the customer for taking the time to file their concerns regarding the charge for a service visit to their home. Please let me begin with an apology for any inconvenience they have experienced. We certainly did not want to cause them any frustrationsUpon receipt
of this complaint, we found the customer had already reached out to our Corporate Escalations Team who, as a courtesy for the customer’s tenure, offered to waive the charge in questionIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file his additional concerns regarding the billing issuesI spoke with the customer 02/15/We closed the old account and will process a refund check as soon as possibleIf they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-#### Thank YouTracie Executive Resolutions Cox Communications

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their overall experience while starting up new serviceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns brought
to the attention of your officeWe appreciate the feedback and suggestions our customer provided to ensure a better overall experience going forwardIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region