Talty Chevrolet Buick Cadillac, Inc.

Revdex.com Case # *** We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We are sorry to hear our customer's concerns with the billing were not fully resolvedWe reached out to the customer on June 17th, to address his concerns and work towards a resolutionWith the assistance of our back office support team, we were able to find alternative options to provide a comparable monthly rate. On June 18th, 2015, we spoke to the customer again to advise him of the new monthly rateThe customer agreed and accepted the new monthly rateWe are confident after speaking with our customer that we have been able to provide a successful resolution. As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] I would like you to know I am ONLY accepting this as I will NEVER be recommending your company and am a VERY unhappy customerBecause of the lies that I was told by YOUR employees I will NEVER trust your company and will begin to look elsewhere for an internet provider. I will NOT speak with you as when I asked when I was on the phone with your employees I was blown offI am tired of being treated as I do not matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Amanda L***

October 20, 2015Revdex.com complaint * *** ***We were sorry to hear of the difficulty that the customer experienced with our company. We reached out and spoke to the customer on the of this month and we were able to discuss her concerns in detail. We will continue to work
with the subscriber after completing a full investigation on her account.As always, we thank the Revdex.com for the opportunity to assist a valued customer***/Cox Communications Executive Offices/ Arizona

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI called about getting internet service based on a mailer that said $for monthsi called and the sales person agreed that it was $with a month plan , so we proceeded and I gave them all my informationThen I was informed that I had to get a phone line to get the pricei am tired of companies giving bait and switch advertisingIf it it's a price, make that the price and no more gotchasoffenders are everywhere, airlines, cable companies, cell phone companies, what happened to truth in advertisingTell COX; I want the internet for the $per month that was agreed to on the phone with their repand I would like the state to really go after these ** ads
Regards,
*** ***

We would like to thank the customer for taking the time to file her concerns regarding the experience with our Agent over the phone Please let me begin with an apology for any inconvenience she experienced We certainly did not want to cause any frustration.Upon receipt of this
complaint, we reached out to the customer twice at the phone number provided but were not able to make contactOn each call, a message was left with our contact information should the customer wish to speak about this furtherWe have also passed along her comments to the appropriate management for review.It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You.ThomasExecutive ResolutionsCox Communications

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and have explained the process of the refer a friend program in detail. As a one-time courtesy we have provided the credit to our customers account. It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding the balance showing on their former Cox accountPlease let me begin with an apology for any inconvenience they experiencedUpon receipt of this complaint, we were able to locate the former Cox account in
question which is currently reflecting an unpaid balance of $After researching the account we do see the efforts our customer has made to attempt to address this balance, explain the circumstances regarding it, and have it correctedAs a one-time courtesy we have applied an adjustment of $to the account in question which will bring the balance to zeroWe are confident the issue at hand has been resolvedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com Case # ***We sincerely regret any inconvenience that our customer has experienced with the Cox services.On May 27th, 2015, we were able to successlly make contact with our customer directly to address their concerns and provide a successful resolution.It is always our goal to provide our
customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns
with their account billing, we were able to speak with them regarding the issues at hand on 6/23/During our discussion with our customer, we explained that we were able to determine that due to transferring services to a location that is provided complementary cable services, our customer is going to lose the three product promotional discount they were set to receive until December of this yearAlthough three product discounts are not eligible for accounts receiving complementary service, we were able to locate two single product discounts that will provide our customer with a new month discount that will provide them with a lower monthly rate than the one they had been receiving prior to their service transfer requestOur customer advised us that they were satisfied with the new monthly rate that these promotional discounts would provide them. In addition, our customer advised us they were not aware they were in a contractual agreement with Cox and as a courtesy we have advised them that should they opt to exit their contract prior to the December expiration date, we will allow them to do so without the penalty of an early termination fee We are confident at this point that all of the issues our customer brought forward via this complaint have been resolved It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank you***Executive ResolutionsCox Communications

We were sorry to hear of the difficulty that the customer is having with her emailDue to the concerns that she brought to the attention of your office, we contacted the customer directly and advised that her emails issues are not related a server issueOur office has notated the customer’s
account in depth regarding the details of the investigationBecause the solution to the subscriber’s email concerns can be rectified by a member of our Internet Technical Team, we suggested that she contact our Technical Support Group to perform some further troubleshooting over the phoneWe offered to have a member of our Internet Team contact the customer to assist, but she declined our offerIn the interest of our customers, our Technical Support Team is open hours a day, seven days a week, and days of the yearWe hope the customer will take advantage of our Technical Internet Team for assistanceWe can be reached at ###-###-#### As always, we thank the Revdex.com for the opportunity to assist our client ***/Cox Communications Executive Offices/ Arizona

you say valued customer my internet has not worked properly since aug of after multiple visits and multiple phone calls no progress has been made in resolutionyou have to understand the frustration of not getti g the service that is promised I do hope for a resolution soon as if it is not accomplished I will find a provider that lives up to the standards of their productas for the tv that was damaged I have had it fixed and it WAS result of currant coming through the coaxit ended up costing me dollars to replace the lamp

I have no record of any notice that they sent and when I ask for proof from the business they have no record of them sending me even bills before Febuary of Proper notice of a change should be a full page noticeThey have sent me plenty of ads for their cable and phone services but no notice of my need to update my equipmentAlso if I have been paying for Mbps for years and the Modem was up to specs for Mbps then they choked my modem down to Mbps

Upon receiving the customer's additional response, we attempted to reach them again by telephone on July 20, 2015, at an alternate contact number listed on the account instead of their Revdex.com complaintWe were unable to speak with the customer but we were able to leave a voice mail messageThe customer contacted us via e-mail advising that he had received our voice mail message but requested our response to his inquiry be sent in writing. A letter has been sent to the customer's home to address their concerns with the billingShould the customer have any questions or concerns regarding their complaint, they are always welcome to contact us. Thank you for your time and consideration. *** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to apologize to the customer that they felt the previous response was incorrectIn the voicemail’s to the customer, we left our contact information if they would like to speak with us directlyAs we previously stated, we verified the customer was not to be charged one of the early termination fees and we have since removed it from their accountThis fee removed was related to the Television, Internet, and Phone serviceWe have verified the Early Termination Fee is due for the *** servicesIn the recent months after the customer moved, there were calls in regarding service issues; but we have no record of any problems with our *** servicesThe remaining charges on the account for the home security Early Termination Fee is validAt this point, we consider the matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Martin R***

We appreciate our customer taking the time to voice their additional concerns regarding the monthly data usage allowance, and Cox’s introduction of data usage billingAs a customer oriented business we always welcome the opportunity to assist our customers with their concernsAlthough we completely understand our customer’s reservations regarding this change, we would like to reiterate once more that we expect minimal to no impact for the vast majority of our customers (we anticipate that approximately 2% of customers will exceed the monthly amount of data included in their service plan)We have also confirmed that in the past months our customer has only exceeded the bandwidth allowance for their services on two occasionsWe are confident this will cause a minimal impact to our customer and we appreciate their feedback regarding rollover of unused data, changes to data cap allowances, and frustration with recent changesIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** thank you so much for making them take immediate attention to this issue! It went on long enough and caused me so much wasted time, energy and stressI should have reached out to you a month or two into the concern vs having to deal with it for an entire year!
Regards,
*** ***

We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrationsUpon receipt of this complaint,
our Executive Escalations Department confirmed that our customer’s new location does in fact have an exclusive agreement with another providerAs a result, we have spoken to our customer and waived the disputed Early Termination FeeWe are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications