Talty Chevrolet Buick Cadillac, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Mary E***

February 11, Revdex.com complaint John D***---- # *** We were sorry to hear of the difficulty and confusion that the customer has been experiencing with his service and billingDue to the concerns that the subscriber brought to the attention of your office, we have contacted the
customer directly. We will continue to work with the client and ensure that we have addressed and answered all of his questionsAs always, we appreciate the opportunity that the Revdex.com has given us. Thank youCatherine/ Cox Communications Executive Offices/ Arizona

Cox stated that not only will they not honor the promotion that was e-mailed to us, our monthly internet cost will be increasing by $15/month come October. Cox did refund us $of a $service fee that we had to encounter due to poor wireless performance within the new house. Apparently, the credit card / billing system is so outdated, you have to manually call the company to provide new credit card informationOtherwise, you are AUTOMATICALLY billed fees, despite having a valid credit card on file, onlineNobody calls to tell you about the fees

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Judy R***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com #We would like to thank the Revdex.com for the bringing our customer’s additional concerns to our attention We would like to apologize for the frustration with the amount of time it has taken to resolve her issues. It was not our intention to cause any further aggravation to our client. To remain in good faith with our long time customer we have issued a $credit to her account. She will see this credit posted on her April statement. Thank you for your time and considerationJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We appreciate the opportunity to reply regarding Cox High Speed Internet service, the monthly data usage allowance, and Cox’s introduction of data usage billingCox offers a variety of High Speed Internet plans to meet the needs of its customersThese plans offer speeds ranging from 5mbps
download/1mbps upload to 300mbps download/30mbps upload, and all plans above include one terabyte (1TB) of data usage per month. Additionally,we also offer customers the option of 500G and Unlimited data apackages to accommodate individual needsCox provides the tools, such as data usage meters on cox.com and on the Cox Connect mobile app, that allow customers to monitor, manage, and track their household’s data usage and amount of data remaining for the monthly billing periodCox will also provide browser alerts when reaching 85% and 100% of your monthly plan, and a grace period of billing cycles when billing begins in your marketFor more information on these tools, data usage, plans and examples of the many things you can do with 1TB of data in a month, visit www.cox.com/datausage.While monthly usage allowances are not new for our Internet service plans, Cox, like many other providers, is making changes to bill for blocks of data used by customers in excess of 1TB in your marketHowever, we expect minimal to no impact for the vast majority of our customers (we anticipate that less than 1% of customers will exceed the monthly amount of data included in their service plan)We trust that these tools will help you manage and understand residential broadband usageWe hope this information alleviates your expressed concerns. If you have any additional questions, please feel free to contact Cox at (888) 269-Thank you

Revdex.com Case # ***We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com #***We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers'
perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

This amount is too much for basic internet. Since we have no other option we have to pay. How do we return the modem and get our own?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
George C***

They reached out to me to explain to me why they can charge me more than was agreed they also informed me that I am charged data everytime I turn on my television anr if I dare to venture once a month to Netflix or HuluI am being double charged for cable they are charging on the front end and the back end and we have to trust them telling us our data is over or notI was informed that because I own a 4k tv that is extra and cost me the moment I turn it on had I known this I might not buy a 4k tvThis is getting ridiculousI have already been charged for cable and they have no right to charge more when this household has operated the same that last years and never been over that I am aware of until they decided to charge for over a certain limitThey might as well tell you to shut down hulu and Netflix because as little as we use it if we are going over their is a problemMost of us watch only on demand and I was told that took no data however the 4K tv is on the meter is tickingNow I am being charged for turning on my tvYou would think $should be enough they already raised it $and they want me to pay another $to keep from being charged overeages

We would like to thank the customer for taking the time to file his concerns regarding his recent experience with one of our Field Service Department. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any
frustrations
Regarding his concerns with the recent visit from our field technician, we provided the feedback provided to us in this complaint directly to our Field Leadership team to ensure the feedback was addressedOur Field Leadership Department was also able to make contact with our customer directly on 12/18/to assure him his feedback was being addressedWe were also able to speak with our customer on 12/21/to ensure the contact with our Field Services Department on 12/18/was to his satisfaction and that his concerns were adequately addressed. We are confident the issue at hand has now been resolved
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-
Thank You
George S
Executive Resolutions
Cox Communications

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billingIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concern. We are working with our customer and are
confident that we will provide a successful resolution to her concernsIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced*** / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Austin ***

We would like to thank the customer for taking the time to file his concerns regarding the recent service issuesPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations Due to the concerns that were brought to our
attention, we made multiple attempts to reach him at the number providedWe were unsuccessful in our attemptsWe were able to leave a voicemail with our contact information on each call though It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at *** Melissa/Cox Communications Executive Offices/Arizona Tell us why here

Revdex.com #*** We would like to thank the Revdex.com for the bringing our customer’s additional concerns to our attention We would like to apologize for the frustration with the amount of time it has taken to resolve her issues. It was not our intention to cause any further aggravation to our client. To remain in good faith with our long time customer we have issued a $credit to her account. She will see this credit posted on her April statement. Thank you for your time and considerationJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region